Stardoll.com / Fraud and cheating
I have been an extremely active member on Stardoll.com for almost 3 years now. I've always signed in daily as well as supported the website 100%. I've spent hundreds of dollars since joining on membership and their website currency. The website is built around a virtual world and my user (aka doll) lives a very lavish e-life.
I first started having problems with other users on the website. Sometimes it would be typical name calling, other times it would be people trying to get me deleted from the website; rather it be out of jealousy or because they had nothing better to do. The website used to run on a system where users would be deleted if they were reported a certain number of times in a certain time frame, because of this I was deleted 3 times but luckily, reactivated too. Each time I did not have to do much other than prove the staff wrong into why I was wrongly deleted. Since then I believe the staff actually takes the time to manually delete accounts but that still does not stop them from deleting them without proof to claims. I was severely punished because of lies and problems with the site, none of which I was ever guilty of.
Whenever I started to have problems with users, they first sent messages to them telling them to stop. This helped but as more users started to get around the ease of the website and hacking it, it became abuse and harassment. The more I asked the staff to take action and help me, primarily after people would send me death threats and tell me to [censored], the more I would be treated poorly. It was almost as if I was being punished for bothering them, by abiding by the rules and asking for help and blocking users instead of taking it into my own hands.
I began to handle the abuse better and learned that the staff was lazy and the website was one built around greed. Their idea was to get money the easiest way possible, which meant that because the website is mostly for children, they would easily take advantage of them. They will ignore users instead of helping them ultimately, making it easier on themselves; not their customers.
After the abuse, I seemed to get left alone more. But I still constantly was getting letters from the staff telling me to stop this or stop that, I was even once punished because of something someone told ME. This upset me a lot, and they did not even apologize. But this is when I started to have many technical problems.
Sometimes my user's home would not load, other times the clothing I bought for my user (aka doll) would not fit, it would change and sometimes it would just not be there in general. It would take weeks before a problem was fixed and even then, I was lucky if they did. What usually happened was they would ignore problems and just release something new as a diversion. Because of their tactics, I initially lost a lot of my clothes. They just disappeared out of the blue. I had to have even more moved to other accounts, making them useless to me.
When I first contacted them in regards to my clothing problems, they first said it was techincal issues they were fixing. I understood and waited. It was a while later and I contacted them again. I estimate about 2 weeks but am not entirely sure. They now said that the reason I was having trouble with my suite was because I had too much, this is when they offered to move half of my things I own (This is hundreds of dollars here in things I've bought) to another account. This would make it useless to me.
I said I would do this but only if I was given a compensation for my loss. I asked for 30 items of clothing of my choice for my doll to makeup for what I would loose. According to them the only way my suite would function right was if they moved half of my things, this was thousands of items. 30 would not slow down anything and it would be enough to make up for things I would not have access to.
I also explained to them thoroughly why I deserve this compensation. They then changed their story again, stating I was guilty of using a 'loophole' and instead of taking away the clothes in relation with this 'loophole' they would move my stuff to another account and let me keep all my clothes as a form of a compensation. Let me remind you that the only reason they bring up this loophole is because other users claimed I used it, and they did not have any proof. This is when it started to go down hill.
By this time 3/4 of everything I owned was already on another account and they were getting ready to take half of what i had left. I had to go back and forth with them for about a month and half arguing that I have the right to a compensation, which I did. They assumed that they could trick me into thinking I was not entitled to a compensation because I signed the agreement, which stated they did not have to give refunds.
I corrected them multiple times and initially they gave me 1 month membership to their site. This was not until I threatened to go to the BBB and file reports. I told them I did not accept it and did not use the membership. In my personal opinion, not only am I asking for a compensation for problems I was not warned about (not a refund) but I believe the contract I signed was voided the first time they remove half of what i owned to another account, making it useless to me. They had promised me I'd get these items back, but when contacted months later, they told me it was IMPOSSIBLE to move things back to other accounts.
I have spent many days and hours trying to get through to the CEO, Mattias Miksche, and he has simply ignored me and has not at all bothered to help. I have given up going through the website all together. I believe that i have given them many chances to help me and they have taken them all for granted.
Ultimately I have been ripped off by a website motivated by greed. They believe all the users are naive, therefore they can be easily taken advantage of. I am not the only person to have this happen to them either, and you would be surprised to know that there are many more unsatisfied customers who have been punished for things they have not done on this website and the ways they've been ripped off.
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