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Starchoice / Bad service

1 United States

Two weeks before we moved to our new home I phoned Starchoice to arrange for our service to be cancelled. The Customer Service Rep told me that our final bill needed to be paid in full. I provided her with our new address and immediately following our conversation, I paid the bill online.

Once we moved, I subscribed to Rogers Cable and had it installed. Months later, my husband went to our previous address to pick up old mail. We found a bill from Starchoice for over $200.00. We phoned Starchoice to correct the situation, but were told that we most certainly did not cancel our service and that we were responsible for the bill.

Apparently they have a process that must be followed before service will be cancelled. This DID NOT happen in our case. I simply told her we were cancelling our service. I asked the Customer Service Rep if he was telling me that I was lying and he said no, but that regardless, I must pay the bill.

In this situation, we had no alternative. Pay the bill or have our credit damaged. Starchoice was in error on this one but they know that as a big company, they can bully the small consumer. Well, the consumer doesn't have to be small.

If anyone is reading this, be very wary of Starchoice. We have never had a problem with any other service and therefore, are not difficult people. It's not about the money; it's about getting stepped on. Don't stand for it. Get Bell, get Rogers cable, or any other service provider, but not Starchoice.

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