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Star Nissan / key provided with car does not open back door and they will not fix the lock.

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Contact information:
Star Nissan
Here is my story.!
I bought a used car from Star Nissan (2005 Xterra) and they key they provided did not open the back door. When I noticed the key did not work I took it to Star Nissan and asked if they could fix it. They told me to call the sales Manager Joe Topor. I called Joe Topor (the sales Manager) and he offered to give another key fob (automatic door opener) but what I need is for the key to work. He said I had noticed it too late and he cold not do anything else for me. I asked to speak with someone else and he referred me to Chuck Settles (the supposed owner). I called and spoke with Chuck and he said to talk to his Service guy Joe and assured me he would be there the following Saturday. I explained that Joe had told me to talk to him instead. Chuck insisted that I talk to Joe. The following Saturday I went to the dealer and Joe would not speak to me. I over head him saying "I'm not talking to the F-ing guy I already talked to that F-ing guy, F-him.

I was asked to talk to Bill Kloster instead (the supposed used car director) I sat down with Bill and explained the situation and asked if he could fix the lock, he said he could not fix the lock because I had noticed the problem too late (8 months since I bought it). He said that the reason why the lock would not open was because there was something stuck in there, I asked how he knew that, not having looked at the car, but he insisted there was something stuck in there. I told him this is how they had sold me the car and asked again if they could fix it. He said all he could do for me was a discount of the repair price, I said i could pay $50.00 for the repair.
He said it would cost way more than that and because of that he would not even look up the prices. I asked again to get the car fixed and he assured me that he did not owe me anything.
I left there and contacted the BBB and explained my story, after the BBB contacted Star Nissan Bill Kloster called me and left me an email and phone message telling me that he had reconsidered and asked me to call him to arrange a time to fix the lock. I sent him a reply and asked him to either send me an e-mail or to put down on paper stating that the repair would be of no cost to me. He ignored my e-mail. I called him to arrange a time and he said he was withdrawing his offer because I was not happy with the previous arrangement. I said that I would not be happy until he put it on paper.
By now the BBB had considered the case closed because of the phone call and e-mail I got from Bill Kloster. I called the BBB back and explained what had happened and they reopened the case. Bill KLoster has ignored me and the BBB up to this point. I'm still trying to get the lock fixed. Keep in Mind that I bought an extended warranty from Star Nissan that is supposed to cover everything until 2012 or 84000 miles. My odometer reads 46K miles and it's 2009. There should be no problem for Star Nissan to fix the lock, expecially since they sold it to me this way. Star Nissan is the definition of bad service.



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N  24th of Aug, 2009 by 
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Star Nissan - False repair work
Star Nissan
United States
Phone: 847-647-1555

My x-terra was brought in for sercive. They charged my 7 year extended warranty for work they never did. They wroet on a repair I never asked for and the serive manager even admitted the work was never done and the mechanic would be fired. They called me weeks later trying to say it was a mistake and the insurance was sent back the repair money and they where sorry. i say the service writer, service manager and mechanice are all in on making repairs they never do and charge the extended warranty for the work as they did to me except I caught the fraud. I reported them to the attorney generals office and sate headquarters. If you go there watch for repairs added on for nocharge you nefver requested done. They are real crooks. I know others who had the same done to them...

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