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Star Ledger / Star Ledger Subscription

1 United States Review updated:

I am unable to get your subscription to the Star Ledger started due to the following problems:

1. On 6/6 I sent in check # 1146 in the amount of $29.88 and the appropriate form for the twelve week subscription and the cooler bag
2. On 6/13 the check was cashed by Chase Bank
3. On 6/26 I called customer service and spoke to Steven and he asked me to fax him a copy of the check. I will not do so as it would be a long distance phone charge, I finally got him to give the address so I could send him a copy. Copy sent to his attention in Newark, NJ.
4. On 7/5 I called customer service and spoke to Alma. She knew nothing said she spoke to Steven and he did not get the check. She said call back.
5. On 7/10 I called customer service and spoke to Viola, again she knew nothing. She said did I know that I must send in the cancelled check. I said yes, I sent it to Steven on 6/26. She said she would have Steven get back to me immediately.
6. No progress. Even after 4 calls to customer service and being treated like a criminal and having constantly to defend myself. Evidently, you have no records of checks or forms sent in.

Today, I noticed that the Star Ledgers were thrown all over my development even at vacant houses. I live in a senior citizen development. You should be fined for throwing trash in our neighborhood.

Now, I do not want to deal with anyone in your Company and I just want my $29.88 check back.

I am just now starting a campaign to alert all people of your consumer fraud actions and your total lack of concern.

Sincerely,
Victor

Manahawkin, NJ 08050

Vi

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Comments

  • Jo
      15th of Oct, 2006
    -1 Votes

    Very true, we have the same problem here.

    Sent they check on Sep 11, they cashed the check on Sep 15. Till now, we still don't have newspaper. Called the customer service today (Oct 15), said they don't have any record, ask me to send them the copy of my check.

  • Pe
      11th of Jan, 2008
    0 Votes

    I cancelled home delivery after repeatedly having to retrive my paper from beneath my car or from my next door neighbor's lawn each morning, even after calling the circulation department twice about this.
    This problem turned out to be a blessing in disguise, however; I now read the Internet edition, instead, saving myself considerable expense and the bothersome chore of re-cycling.

  • Gb
      15th of Feb, 2009
    0 Votes

    i purchased the paper 2/15 /08 at the local quick chek -morris ave in union. the sunday paper didn't have any food coupon section.
    when i went back to the store- none of the sunday papers did!
    i would like you to send me my coupons-
    txs gina

  • To
      7th of Jul, 2013
    0 Votes

    For three weeks running in a row, I have received the sunday paper without any comics or coupons. I called after the second week and still nothing has changed.

  • Se
      15th of Mar, 2014
    0 Votes

    HELLO MY NAME IS SELWYN WIMBERLY I WOULD LIKE TO CANCEL MY SUBSCRIPTION OF THE WEEKLY STAR LEDGER, THEY HAVE BEEN TAKING MONEY OUT OF MY CHECKING ACCOUNT AND I HAVENT RECIEVED NOT ONE PAPER YET THIS IS THE SECOND PAYMENT THEY TOOK OUT OF MY CHECKING ACCOUNT THE FIRST ONE WAS JAN 19TH AND THE SECOND ONE WAS FEB 19 PLS DONT TAKE ANY MORE OUT OF MY CHECKING ACCOUNT
    THANKS


    SELWYN

  • An
      8th of Jun, 2015
    0 Votes

    They missed the delivery yesterday SUNDAY, I called 3 times and was told a delivery was on the way. PAPER NEVER CAME. This morning they said they would bring me a copy. No credit for missing? Not the first time. I cancelled, I want a check.

  • Dr
      21st of Jun, 2015
    0 Votes

    I did not receive my paper on 6/21. I can find no easy way to report non-delivery to your circulation department. Why is it so difficult?????

  • Dr
      22nd of Oct, 2015
    0 Votes

    For the second time this month I have not received my paper. I have not had this problem in the past. If I have a new carrier please tell them that this level of service is unacceptable.

  • Dr
      22nd of Oct, 2015
    0 Votes

    Once again no paper today Still difficult to report.

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