Star AluBuild Pvt. Ltd / Non connection of Tata Indicom
Re: I am Mohit Gupta and am employed with Star Alubild Pvt Ltd Gurgaon. More than a year back, I had paid Rs. 1882/- in cash and submitted documents for new fwp wireless connection in your Gurgaon agency located opposite SBI bank Mehrauli road, basement Gurgaon. I took a receiving of Rs. 1882/- (scanned of which is attached herewith). The sales Executive told me that after three days the phone will be delivered on our site. Moreover, on the third day I found the agency missing. I located your head office in Ishwar Nagar, near modi mill, Delhi where I was informed that such type of matter are being looked after by Mr. Mandip Chadha.
Accordingly I contacted Mr. Chadha and he checked each connection and asked for the documents. I had deposited all the documents with Mr. Chadha but no reply was received from his side. Hence, I again called him up and he informed me that there is non-availability of network at our factory and the network connection can be taken at any of the DLF site located in Gurgaon. As per information received from Mr. Chadha I had deposited all the related documents but whenever he is contacted he says that he is not in the office and for this matter I should contact Customer care. On contacting Customer Care cell two e-mail id have been given so that we can confirm our connection.
The above mentioned situation reflects that Star AluBuild Pvt. Ltd customer service is very poor and Star AluBuild Pvt. Ltd people do not show any concern towards your customers instead of repetitive calls. I suggest everyone do not use this company services!