Star AluBuild Pvt. Ltd - Poor customer servicesAs we are all aware that Reliance Communications has brought a revolution in the are of communications. Keeping this in mind we at Star Alubuild, a company leader in aluminum curtain walling, doors, windows and facade with a nation wide presence, planned to change over our mobile connections from Airtel to Reliance to give maximum benefits to our employees who are posted in entire India. Accordingly we had purchased for our company 70 Reliance mobile sets (model no classic 701) at the initial stage with a plan to cater about200 handsets through Reliance authorized outlet Ekta Telecom, a reliance web world express, NM-7, Old DLF Colony, Sector-14, Gurgaon.
Star AluBuild Pvt. Ltd
The 70 reliance mobile sets (model no classic 701) received by us are not functioning properly and there are many shortcomings in the model. Vide our letter No. Star/462/Reliance/AS/10887, dated 2nd November, 2007 same was communicated to Ekta Telecom. Ekta Telecom had been asked to replace all the 70 handsets with a better quality telephone as soon as possible and also stop the billing process of these handsets w.e.f 2-11-2007 till the time the replaced sets are not received.
In this matter we have not received any positive response from Ekta Telecom due to which we are suffering a lot.
Hence, it is requested to kindly look into this matter and help us out as we are suffering a lot.
Thanks & Regards.
Sr. Manager Hr