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Staples, Incservice for screen on my iphone 6 plus

1
P Dec 22, 2015

The service began on November 24, 2015. I brought in my iphone to repair/replace the screen. The screen was dropped over the summer and it was cosmetic. I waited till I had the money. I went into Staples in Braintree the week before. Met a nice young man who said it could be fixed for $100.00. I originally purchased the phone through Best Buy. I went to them next as I had purchased the extra warranty. They did not fix screens but I could pay my deductible of $200.00 and they would send out a brand new phone. Well $200.00 or $100.00. I decided to just spend the $100. I was told they only take 20 minutes. Braintree did not have the correct color screen to match mine but the nice young man called Brockton and they did. I went after work tired at 6:15 - 6:30. The man handed me some papers to sign so he could fix it. He didn't say anything about possibly breaking or please read the fine print. I signed and started to wait and wait and wait. At 8:45/8:50 he proceeds to tell me that he has to send the phone out. I will be without a phone for approximately a week. I told them I couldn't do that but at this point He cant even put it back together. I told them I needed to lend me a phone which he did provide. He rudely told me how to get it to work. I'm 62, I don't know a lot about phones and the Internet. He told me to log on with icloud. I have never logged onto icloud. He talked down to me as if I was stupid. He said it was the same as getting apps thru the apple store. How on earth would I ever know that. Brought the phone home did what he said did not work. The next day I got my adult son to check it I had done everything correctly back to the store. Another person fiddles with the sim card and the phone now is downloaded with my info. Get in the car and I want to tell my boss I'm running a few minutes late. Phone does not work. Mean while this is Wednesday before Thanksgiving. I get out of work early but I have doctors appointment. I get back to staples about 5 PM. The manager takes the phone. This man was decent he asked me if I would like a chair to sit. Although that was a bad sign How long am I going to be here. All of a sudden I realized it getting close to 6 PM. I have to get to the bakery by 6 PM to get my pies. I tell the clerk. Run out and I get there they are closed. Back to Staples where I continue to wait. He gets the phone working after consulting with sprint. The phone was giving off a signal that was not connected to my number because they are now using the sim card from my phone on another model. I leave the store around 8:30. The icloud does not want to down load my info again. I have a phone for emergencies but I have no contacts and have never learned phone numbers as in the days of old. I was not happy On Thanksgiving with no phone numbers. Friday I brought to my son who got the icloud to work. I wait for the call my phone is ready I pick it up. The clerk says they are going to refund my money. Geez what sports. He is giving me a $199.00 credit. I said I would like to take the $199. But I only paid $100. He insisted I paid more. I went to my car and sure enough it was charged $199.00. I was shocked. I obviously did not see that. I should have but I thought I already knew the price from the clerk/tech in Braintree. I would never Have spent that when I could get a brand new phone. Well that was another issue I did not even bring up except to the guy who was giving me too much money on the refund. To interject at this point the APPLE Store only charges $129. For the same service with skilled technicians. Well the phone appeared to look fine. Go home I cannot download my info from icloud try to make a call doesn't work. Next morning back at Staples They play around with the sim card and they get it to download from icloud looks fine I leave the store first phone call doesn't work. L call leave a message for the manager. I call no one calls me back after work I went back to Staples. They now tell me I have to bring it to sprint which I did. That man tried 3 different sim cards none worked. Back to Staples in the morning. The manager called back and he is now going to pick up the phone in Braintree where I work. I think corporate called him because I had made a complaint to Staples.com. He brings it to a different Sprint store. They get the sim card to work. I get the phone back from Staples. It appears to be working but I tell them if I have any problems I am coming right back. A couple weeks go by it seems ok but I call because something doesn't seem quite right. My ipad says the phone is offline when I try to find it. But it was not off line. It was in the house supposedly working. The next thing was I couldn't not update the phone. Which is only hitting the button for upgrade. I call sprint and tell them I having some technical difficulties with the phone Please have Jose the manager call me. No calls. I bring it into the IT person where I work he said it is just push the button to accept the upgrade to no avail. He told me to use my home computer and go thru that way. Well I did. It got stuck have way through no matter how many times I retried nothing just plain stuck. I went to the APPLE Store in Braintree Plaza they could not fix the phone completely dead. They would not fix it because Staples used non- apple inferior parts. Although they told me to get the old apple cracked screen back from Staples and they would fix the phone and all its issues for $327.00. I did relay that to the manager. He does not want to do any thing for me. Also the phone is physically damaged. They sent it out of the store (to whom I do not know) and the cant get the screen back nor will they give me a new phone. It is the 22nd of December and I am traveling alone to visit my son in New Orleans without a phone or I am suppose to spend $600 on a new phone. Staples is being completely unreasonable. My phone worked fine. It was purchased in Feb 2015, less than a year old. What do I do?? In January when I have time I will take them to small claims court but right now I have no phone. All I want for Christmas is a working phone from STAPLES Paula Owens work telephone [protected] I will be here on 23rd Wed. My flight is Thursday morning the 24th. My son Joshua cell number in New Orleans, LA is [protected] email address is [protected]@verizon.net

Staples, Inc
Staples, Inc
Staples, Inc
Staples, Inc
Staples, Inc
Staples, Inc

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