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1.9 281 Reviews

Staples Complaints Summary

66 Resolved
209 Unresolved
Our verdict: When using services from Staples with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Staples reviews & complaints 281

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1:13 pm EST

Staples extended warranty is useless

At the time I purchased the printer, I was promised an easy in store exchange for a new one, in the event that anything happened under the 3 year warranty which cost $79.00. When I needed a replacement, I was sent to an 800 line to create an incident report. Next, the replacement vendor, sent a REFURBISHed one. I had to pay the UPS pick up fee for the broken one. Each vendor in the process pointed the finger of blame at the other vendor. Now, 5 hours of my time later, the refurbished one does not work and no one wants to solve the problem.

NEVER BUY A STAPLES WARRANTY.

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JrsMps
Perris, US
Jul 29, 2011 2:28 am EDT

Purchased tomtom at staples-last thing I will buy there. Extended warranty is a bad joke on the customer! Weeks after item breaks you get this stupid card, not to exchange item but as a credit toward your purchase of a replacement, of which you get to pay the diffenace. Now I'm really sorry I just bought my computer there. Store manager at Menifee, CA store was an a-- to my wife who though she could just exchange it, it was broke why not just give one that works. Were in sales and will be telling everyone about how bad Staples is.

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BayonneFrank
Bayonne, US
Jun 30, 2011 11:02 pm EDT

My opinion on this complaint can go two ways. (1) I can understand how apoorly trained sales associate could fail to tell you the particulars of the warranty. That seems to be a common situation in retail. Not everyone takes total interest in a job that pays just slightly more than minimum wage. (2) You are given a brochure with your purchase that lays out all the particulars of the warranty that includes reimbursement for shipping. Also that is at the discretion of the warranty to give you a new or refurbished machine or your money back. It also states how you can cancel the warranty at any time for a full refund or pro rata share depending on how long you had the warranty. I guess you failed to read it.

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disgruntledeasytech
, US
Mar 01, 2011 8:32 am EST

Staples warranties are often misrepresented by associates, unintentionally or otherwise, I'm sad to say. Whether it's through sheer ignorance or deception, in the end it's still a pain for the customer. Which sounds better, "Just bring it back to the store and we'll give you a new one!" or "Just call this number and sit on hold for half and hour"? Although the warranty company that my store deals with is actually rather good I think, I call them all the time on customer's behalf. In the end they might try to hide behind the fine print. You should have received a Staples TSP brochure with your purchase, and it does state that repair/replacement/refund is at the sole discretion of the warranty company and replacement may be with a refurbished product. Replacement also fulfills the terms of your contract. How long has it been since you received the refurbished one? It may have been sent out by another company (i.e. not Staples, not the warranty company) and usually carries at least a 30-day warranty with it. As for the UPS shipping costs those should most definitely be covered. I would obtain proof of your expense and present it to store management and demand compensation. The warranty company should have sent you a link to a pre-paid UPS label.

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sjcoffman
columbus, US
Feb 01, 2011 7:44 pm EST

I am an investigator with the law firm of Meyer & Associates and am investigating a potential case against Staples. If you have experienced issues with an extended warranty purchased through Staples and would like to assist in our investigation please call Shelly at [protected] or email shelly@dmlaws.com.

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1:58 am EST
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Staples bad service

I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn't perform. Took it back to the Staples Store in Spokane and they told me I missed the 2 week return prochedure by a week. Now I have to send it back to your Corp office. But they wouldn't supply an address for shipping to this office - only an 800 # to call. I called twice last week and after 20 minutes I got caught in the phone tree maze. Finally made contact the next Tuesday and was told I'd receive an e-mail message immediately which would include this super secret address. It hasn't arrived all day. I'll never go there again, there a Office Depot do the street and I'll get my paper and office products from them. As far as office equipment I should have bought this machine at Costco, no hassle, good service, and no phoney Corporate runaround.

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1:27 pm EST
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Staples warranty fraud

I was sold a 2 yr "no question asked, bring it into the store and we will replace it, " replacement warranty for my printer. After one yr it quit working, I returned to the store and they said that I would have to send it in, that they do not take them at the store. That is not what I purchased! The manager said there was nothing he could do, but call the DM the next day. He understood my frustration and that many others felt the same way but that corp had made the change. This is totally WRONG. They should honor what was sold and make the change by quit selling this kind of warranty. I will never shop at Staples again. Don't you get "stapled"

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disgruntledeasytech
, US
Mar 01, 2011 8:47 am EST

Wow warrantyfraud.org, you do some traveling :) I admit it, I'm a Staples employee, not management or anything, just an hourly associate. I do work in the electronics department, so "extended warranties" are a very large part of my work life. I can easily imagine your experience at such a wide range of stores, I've been tempted to do a little "shopping" at other Staples stores near to me and see how I am treated and how things are represented to me. But if I found discrepancies whom would I present them to? Might cost me my job I think, legally shouldn't I'm sure. The pressure is on to sell extended warranties, mainly because it turns a low or negative margin sale into a profitable one. Employees are directly graded on how many they sell and the dollar amount. I have been with Staples for just over 3 years in different capacities and to my knowledge it has never during that time been Staples policy to offer immediate in-store replacement for electronic items, although it does happen. Just happened in my store yesterday as a matter of fact. You sound like a reasonable person warrantyfraud.org and I'm assuming you weren't making a scene in the one store where you were told you would be arrested, and that is definitely NOT Staples policy. I've put up with some pretty degrading treatment at the hands of customers, but never considered asking one to leave my store (well, I've considered it, but never done it).

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warrantyfraud.org
Denver, US
Jan 31, 2011 5:10 am EST
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I purchased the extended warranty on a printer, based on the salesperson's statements to me that if I had a problem with the printer I could bring it back to the store for an immediate replacement. As I was purchasing the printer for my home office, and did not want to be without a printer if it broke, this sounded like a reasonable option. I purchased the two year "Date-of-Purchase, Technical Support & Protection Plan" for $29.99. When I had problems with the printer six months later, and could not fix the problem using telephone tech-support, I attempted to exchange the printer at the store. The store manager refused to abide by the terms of the warranty as they had been explained to me. When I questioned the manager and a salesperson about what the salespeople were telling their customers; I was told to leave the store or be arrested. I chose to leave the store and conduct my own investigation into what the Staples salespeople are telling customers to get them to buy the extended warranties.

I posed as someone interested in purchasing a printer and visited six Staples stores in the Denver area, two in the Orlando area, and five in the Portland, Oregon area. I found that all the salespeople misrepresented what the true terms and conditions of the extended warranty were. If it had been a small percentage of salespeople misrepresenting the terms and conditions; it may have indicated improper conduct on the part of individuals. However, when the sales pitch misrepresenting the terms and conditions is detailed and consistent from Orlando to Denver to Portland; it is my opinion that this represents a pattern of a business intentionally trying to mislead or defraud its customers. If you have had a similar experience, visit warrantyfraud.org and email me you experience.

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1:39 am EST
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Staples customer service

I don't hate Staples, but they are going the absolute wrong direction with their coupons.

I received a $25 coupon that could only be used when placing an order online or over the telephone.

My local store has the product in stock, but cannot honor the coupon.

Ridiculous.

I ordered online and was given an estimated delivery date of the next business day.

It has been three days and the product has still not arrived.

Great move, Staples. Take a loyal customer, offer them a deal and refuse to homor it when they have the product in their hands. Push them to an inconvenient venue and then fail to deliver in a timely manner.

Kudos.

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Chirag :
Kendall Park, US
Jan 20, 2011 12:32 pm EST

Staples has the WORST customer service ever. Once, I asked for a redirection to a certain product line, and they said they wouldn't have stock of it until the following week. After two hours of searching, I found what I was searching for in the very back of the store. WORST SERVICE EVER.

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Scurr
Newark, US
Mar 02, 2011 7:48 pm EST

I just came back from the Staples in Bloomfield, NJ and I went to do a fax. Did my fax and waited patiently to pay for this fax when all of a sudden it was my turn in line and he tells me to go to customer service to pay for my fax. I was walking to customer service and he took care of everyone else but me! now i'm upset and spoke to the manager and he tells me did you speak to the manager in copy center? why would I have to talk to another manager? at that point I just left and willing to go somewhere to invest on a home fax! ridiculus! I also, called headquarter today and spoke to someone and told them my story. Someone is suppose to get back to me. I highly doubt it! Aweful customer service!

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Alexeasytech
, US
Jun 29, 2013 12:55 pm EDT

We honor that coupon and manager override it.

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Silicon Style
Cleburne, US
Jun 20, 2012 12:57 am EDT

If a Staples store ever does this to you in their Copy Center?

Just walk out. The only reason they'll ever have to send someone elsewhere to pay for a copy center service is if, for whatever reason, their register is down. Feel free to question it being operational.

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Scurr
Newark, US
Mar 14, 2011 2:18 am EDT

so much for my phone call back from Staples! It's amazing how much they say they value there customers and do absolutely nothing about the situation.

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Scurr
Newark, US
Mar 04, 2011 3:25 am EST

Yes! I'm very sure because I had been there before and done the same

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pobarjenkins
Minneapolis, US
Mar 03, 2011 3:50 pm EST
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Are you sure he was allowed to take fax payment?

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Scurr
Newark, US
Mar 03, 2011 4:58 am EST

I faxed the documents and got a confirmation. All he needed to do is allow me to pay for the fax! insted he sent me to customer service and took care of all the customers that were behind me. this happened as I was walking to the register. Mind you when I got to the other register the girl was on the phone with a customer and I had to wait there also.
Someone did call me from Staples but I haven't heard anything else! they are investigating!
Terrible customer service!

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pobarjenkins
Minneapolis, US
Mar 02, 2011 10:37 pm EST
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Are you sure this individual was capable of processing a fax transaction?

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disgruntledeasytech
, US
Mar 01, 2011 9:14 am EST

While I agree with their reasoning eruckle, some of the responses are rude. Not necessary. The reason for the online/phone coupons is specifically to promote those aspects of the Staples business. When you order something online it is generally a higher margin sale than when purchases in-store, and that's one of the main reasons of promoting it. We have discussed this issue at my store, and the practice I've taken is that if I punch the coupon code in and the register accepts it then bonus! If they didn't want it accepted in store then they shouldn't have let it go through.

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8:19 pm EDT
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Staples customer & associate

I've worked for staples for a little while. It's good to have a job, but we aren't treated very well. Customers can be treated worse — all for the sake of saving the company some payroll dollars.
Associate hours are cut so there's no one to cover for associate breaks even if we have to go to the bathroom. I've waited 4 hours to get a requested break to go to the bathroom — that's not good.
There are times when there is no associate scheduled in a particular department so one associate will try to cover 2 or 3 areas. That's impossible!
We get written up if we don't sell the bogus plans or tech services - that's why we push them. They increase our sales, and since most of them expire before you would need to use them, it's just extra money for staples.
Never have staples work on your computer! Even if the uncertified associates don't ruin your computer, they will go through your files and show the other associates what they've found. The free pc tune-up is just a way to 'find' problems so we can recommend services that you could do yourself.
The rewards program is a way of making the customer think that they are getting a good deal when they get a coupon back. These programs actually increase the price of items in the first place.
When we push the pen of the month on you, it's because we are trying to win a contest, not because it's a great pen.
Those surveys that print out on the receipt — if we don't point that out to you we can get in trouble. When there's 10 people behind you in checkout, we just might not have the time to explain it to you. Sorry bout that.
If we cannot acknowledge you within 30 seconds or 3 minutes, depending on the department, we can get in trouble. Think about it — can you always answer your door within 3 minutes? We'd actually like to be able to spend a lot of time with each customer, but due to understaffing, that's just not feasible, but we can get written up if we don't. So, if we have to plow through your questions, it's because there's other customers waiting. Sorry bout that.
So many rules make for pushy salespeople. Pushy salespeople make for unhappy customers.

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FunnyStuff
, US
Mar 24, 2011 5:49 pm EDT

I agree with you completely. I was a cashier for 2 years. Customers would become irate with all the questions/statements I was required to ask them.
1. Do you have a Staples Rewards Card? (If not, we had to explain the "benefits" of having one and then ask them if they'd like to sign up)
2. Did you know that this product is eligible for an extended warranty? (Had to explain what it covers.)
3. We're offering a free PC Tune-Up (explain what a PC Tune-Up is)
4. You've been selected to participate in a Customer Service Survey...

Seriously...customers don't want to play 20 questions. They want to buy their product and get out. I heard soooo many complaints about our employees being "pushy". I'd have to agree. But we're made to, or we do get in trouble.

As for breaks, I agree again. The stores are ALWAYS understaffed...why is that? They continue to hire new employees...but we only get 8 hours a week. And when I worked, there was only 1 person in each department. Something doesn't make sense...

The pay, by the way, is HORRIBLE. I got a 12 cent raise after my 1 year. What a slap in the face. I finally had enough and found a NEW job. I can't believe I lasted that long at that dumb store.

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10:53 am EDT

Staples false staples delivery date

I went to the store this weekend to purchase a desk and a filing cabinet. I decided to take advantage of the advertised "free delivery" option. So, instead of taking the items with me that day I opted to have them delivered to my house. My delivery date was estimated 9/14/10. Confident that the delivery date would occur as stated in the paperwork I received, I took off work to wait at home for my already purchased items. I received a call today, 9/13/10, at 3:00 p. M from a staples representative asking for me to call her back before 5:00 p. M. Or my order will not get delivered on 9/14/10. She claimed that she needed to verify information before it could be delivered. Needless to say, I could not call her back before 5:00 p. M. Due to work. After the run around and calling several 800 numbers they basically told me that it was too late for it to be delivered on 9/14/10, as originally promised. No apologies were rendered only an expectation that I would be okay with this change. Well, i'm not okay with it considering that I have loss a day of work due to this great inconvenience. So my advice to others consumers - don't do delivery unless you have time to waste or just shop elsewhere! I cancelled my order and i'm buying my items somewhere else! Thank you staples for wasting my very valuable time.

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11:32 am EDT
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Staples Health insurance

Staples did it again. Managed to let down the employee one more time. Even though the new health care reform states that my child can remain covered on our group health care policy until she is 26. She is being dropped at the end of October and will not be able to enroll again until July 1, 2011. This because she is no longer a student. The reform bill states that an employer can't force this issue, but Staples found the loophole that allows them to drop the insured party because of the open enrollment date. It clearly states in the bill that this is at the discretion of the employer. I will have to now have to find other coverage for her for 9 months. Another example of how well Staples takes care of it's employees. They could care less as long as they can save a buck. It doesn't seem to matter if you have a sick child or not!

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private202
Hanover, US
Dec 17, 2010 3:38 am EST

You know that so called reform bill doesn't take effect until 2012 right?

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pobarjenkins
Minneapolis, US
Sep 23, 2010 11:35 am EDT
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It's not just staples. It's many companies.

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11:27 am EDT
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Staples Health insurance

Staples did it again. Managed to let down the employee one more time. Even though the new health care reform states that my child can remain covered on our group health care policy until she is 26. She is being dropped at the end of October and will not be able to enroll again until July 1, 2011. This because she is no longer a student. The reform bill states that an employer can't force this issue, but Staples found the loophole that allows them to drop the insured party because of the open enrollment date. It clearly states in the bill that this is at the discretion of the employer. I will have to now have to find other coverage for her for 9 months. Another example of how well Staples takes care of it's employees. They could care less as long as they can save a buck. It doesn't seem to matter if you have a sick child or not!

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6:44 pm EDT
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Staples Warranty issues

Buyers beware! Do not purchase from staples, I purchased a laptop in 2008 and purchased a 2 year extended warranty. I am not getting any assistance with a replacement. I am being advised that the warranty starts at the date of purchase. When I was given this warranty I was told it was a 2 year after manufacturer warranty. I am now being told "I was mis-informed" by the extended warranty company. When I tried working with staples, I was advised "this is a he said-she said issue". When I advised the company were I work and how well we take care of our customers even when our extended warranty company would not, she then started putting down my company. My company has way higher ratings in customer service and we would never put down another company as we do not need to (Very unprofessional, that supervisor should be fired). I just wanted my laptop repaired or replaced, I have had nothing but issues. I have now taken a loss on over $1300 and have no computer for school. Thanks for nothing I will be filing a bbb complaint about this issue, by far the worst company and customer service department I have ever had to deal with!

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staples employee
LaGrange, US
Oct 27, 2010 5:47 pm EDT

I understand your fustration but as an employee i can tell you this, the manufacturers warranty is very limited and when something goes wrong you have to call the 1-800 numbers and deal with them. Staples offers the extended warranty which starts the date you purchase it and the difference in the two is the Staples warranty lets you bring the laptop to Staples which then they should ### the problem and if it cannot be fixed they must then replace the broken laptop with a new one. If the laptop is no longer in circulation they have to give you store credit to put towards a new laptop purchase. I hope this helps.

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CM1986
Winnipeg, CA
Sep 04, 2010 7:27 pm EDT

its standard practise with warranties. i dunno why but extended warranties start at the time of purchase and not at the end of the manufacturer's warranty.

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Kavanagh
, GB
Sep 04, 2010 7:13 pm EDT
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I fully understand your annoyance, but this is a standard con among some shops, as all new products should come with a manufacturers guarentee of 1 year, they then say that you get an extended guarentee of 2 years or what ever when in fact it is just another year

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Staples No rebate - 8 months & still waiting

I bought an hp pavilion - I love it! however, after submitting all of the required paperwork - staples began the run-around, though they never called me, I continuously call them and the criminals have stolen the rebate - or, I just need to be more patient and continue waiting, perhaps 9 or 10 months, or maybe after a year I should raise my voice, or something. (yah, right - they're just crooks!)

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12:00 pm EDT

Staples Rewards never received

I never received Staples rewards for purchases made earlier this year. When I complained via "Live Chat" I was told they mailed me a reward coupon and couldn't reissue it since it had expired. When I pointed out that I was never notified of the expiration date since I never received it, I just got the same response. The agent also could not refer the case to a supervisor.

They also have very limited customer service hours and no email address that I could find.

9:07:14 AM : Connected to chat.staplesrewards.com

9:07:14 AM : Session ID: 26369

9:07:14 AM : Nate Johnson: Initial Question/Comment: I never received rewards for purchases early this year (January or Feburary). There was a promotion with 100% of purchase price for certain items in Staples Rewards.

9:07:19 AM : Welcome to Staples Rewards Live Help!

9:07:19 AM : A Customer Service Agent will be with you shortly

9:07:19 AM : Amber H has joined this session!

9:07:20 AM : Connected with Amber H. Your Reference Number for this chat is 26369.

9:07:30 AM : Amber H: Hi Nate. We will be happy to look into that for you. One moment, please.

9:07:39 AM : Amber H: What items are you referring to?

9:08:20 AM : Nate Johnson: I can't remember exactly, but I have never received any staples rewards coupons or vouchers at all.

9:08:40 AM : Amber H: Please verify your current mailing address.

9:08:47 AM : Nate Johnson: 745 Hunter Street

9:08:54 AM : Nate Johnson: Tallahassee, Florida 32303

9:09:09 AM : Amber H: That is the current address we have on file.

9:09:44 AM : Amber H: During January, you earned a standard Reward in the amount of $33.40. This Reward began mailing on February 15 and expired on April 30.

9:09:57 AM : Nate Johnson: I never received it

9:09:57 AM : Amber H: Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Once a Reward goes past the expiration date, it's no longer valid and it can't be reissued. Since your January Reward has expired, we are unable to reissue this Reward to you.

9:10:34 AM : Nate Johnson: I was never notified of the expiration date since I never received it. I did not have a chance to use it.

9:10:55 AM : Amber H: Staples is not responsible for lost or misdirected mail.

9:12:10 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:12:45 AM : Amber H: Since your January Reward has expired, we are unable to reissue this Reward to you.

9:13:12 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:13:55 AM : Amber H: Supervisors are unavailable via Live Chat.

9:15:42 AM : Nate Johnson: I'm sure you have a script that tells you what to say, so it's not your fault, but this is deeply unsatisfying and I intend to shop at Office Depot from now on.

9:16:15 AM : Amber H: We understand this can be frustrating and apologize for any inconvenience this may have caused.

9:17:14 AM : Nate Johnson: Must not be any fun for you to have to say these things. Have a good day anyway.

9:17:53 AM : Amber H: Have a great day!

9:17:53 AM : Amber H has left this session!

9:17:53 AM : The session has ended!

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capt_Jack
, US
Mar 31, 2016 10:54 am EDT
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I had exactly the same experience - they mailed the rewards to an (1-1/2 year old) old address. They then said that they had changed my address (there is no way of checking!) and reissued. Still never received. Why would I bother if I can get next day and great prices from Amazon - with free delivery through PRIME.

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joseph scoca
New Rochelle, US
Jun 27, 2011 4:31 pm EDT

Need to submit password to get rewards

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ExRetailZombie
Grand Blanc, US
Dec 21, 2011 5:18 pm EST
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I ran into the same situation but my coupon was reissued since records showed that it had not been used. This is another case of Staples having no consistency in applying their policies.

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12:31 pm EDT
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Staples Injury to customer, they didn't budge

Staples could give a hoot about it's customers, I was in the Leomister Mass store and saw one if it's customers leaving the store. The parking lot has many pot holes in it. I saw the customer fall into, yes, into one of the pot holes, was hurt so bad they had to call an ambulance, no one, but no one in the store seemed concerned about it, did nothing, did not go out. Another customer came running in to get some bottled water for the injured person, and they charged him for it. Even after he explained what it was for and there was an injured customer, they still refused to go out and help.

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Silicon Style
Cleburne, US
Jun 20, 2012 1:06 am EDT

o.O...

I mean...we don't have a policy for this, but if it happens on our property, I've been told we're liable...

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1:43 pm EDT
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Staples Bait and switch

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won’t be considering Easy Tech again and am very unhappy with the experience.

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Fredrro
, US
Apr 16, 2010 5:16 am EDT

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Tech Depot. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop ( price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Tech Depot pushed me towards another company to repair my ailing laptop. I won’t be considering Tech Depot again and am very unhappy with the experience.

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Streetlethal87
, US
Aug 08, 2011 7:45 pm EDT

So you took your laptop in and didn't get any work done, could not afford their prices and you can honestly say you are unhappy with their services... They can't just give you a set price over the phone without looking at it.

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private202
Hanover, US
Dec 17, 2010 3:43 am EST

It's interesting that this secureremotesupport.com has been mentioned in many postings here, it's almost like a fake post to advertise for them.

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Staples Rewards

I have NEVER received any reward checks for my purchases made from their company. I don't know what to do about this problem. It is the reason I chose to buy the major purchases from their store.

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Staples Do not buy this item from staples

I purchased the Avery Ready Index Dividers from Staples. I put the Index page in 2 different printers and they did NOT print. I went to the Avery help site...nothing. No mention of printers (both of mine are new Epsons and print well otherwise). What Avery will not tell you on their product description or on their site is that the plastic runner on the back of the page renders printers useless! Oh...and by the way...the ONLY reason to purchase this item is for the index page numbered out and organized. If you cant print on that page...how on Earth are you going to organize your binder? Avery is in the paper business. This is not rocket science. Oh...and try to return it once you go through all this! Good luck!

MY ADVISE...CHOOSE ANOTHER PRODUCT>>>>FROM ANOTHER COMPANY...NOT AVERY

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Staples Repaired computer at an undisclosed price

When I dropped my older Dell tower off to be upgraded with memory, Jason told me that it needed to be cleaned, so I agreed. I asked for some kind of antivirus and he replied that it would only be $25 installed so I said to go ahead and install it. He gave me a work orderthat had $75.circled not paid.

I returned to Staples yesterday to inquire if it was ready- no one called, just on speck- I was told that it was ready and the toal was $274.77 plus tax.Needless to say, I am upset.

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Silicon Style
Cleburne, US
Jun 20, 2012 1:09 am EDT

Take a peek at your paperwork. It says (in legalese, of course) that we cannot charge you for work you did not agree to.

Additionally, it may be illegal in your state for them to try to charge you anything more than the quoted price.

Corporate number. Call it.

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Staples Lost my package

I mailed a package from Indiana to Arizonia second week of December 2009. Delivery date was 24 Dec 2009. The package was sent UPS through Staples in Goshen, Indiana. The package never arrived. Traced the shipment and it shipped to a distribution point in Illinois and returned to Goshen, Indiana the next day. Went out for delivery at 4:00 something in the morning and was never heard from again. Spoke to UPS several times, the last I was on hold for 43 minutes! They inquired on the box contents and I felt like I was in a police interrogation. Same questions over and over. Eventually I was told that Staples would pay the claim within 10 days. Last I heard from anyone. On January 27th I called Staples. They told me I needed a receipt showing I shipped it through Staples. Thats right Staples wants me to prove I shipped it through Staples! After 38 minutes on the phone, now I'm told they need a receipt for every item in the box before a claim would be processed. They had already called the destination address to ensure it was never delivered. So much for the great UPS tracking system. Later the destination was called and informed it was lost. Absolutly rediculas. Still have no resolution. Each Staples manager I speek to tells me another will be in contact. Do yourselves a favor, stay away from Staples. Thier customer service is non-existant! I guess if you run a customer around long enough, they will get tired of sitting on thee phone for hours and just give up.

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attspin
, US
Aug 02, 2010 3:58 pm EDT
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I dropped a package at their Waltham MA store for UPS to pick up. Two weeks later the package was reported lost. It turns out the package was collecting dust on the floor of the copy center because no one was trained well enough to slap a label on it and get it on its way. My friend was out hundreds of dollars because the CDs in the shipment did not reach him in time. The store refused to refund the declared value ofthe shipment even though the responsibility for the "lost" package rests squarely with Staples.

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Staples Avoid at all costs

I recently purchased windows xp from staples. I opened the box, realize it was the wrong item and tried to return. The customer service agent on 1st phone call said to put it back in box and as long as they culd put it back on the shelf, I could return. The next day, with everything boxed and ready to go, the next agent says "no" we can't return software. Federal law prohibits. Interesting how that is not explained before one buys the software. Staples management and policies stink, I will never set foot in staples again. I hope they go bankrupt.

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Scubatove
, US
Aug 17, 2010 6:22 am EDT

I took my computer to Staples/Easy tech for some virus removal and was told that I'd be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I'd mind calling her tomorrow and she'd have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus' and sped it up. And it didn't cause me to have to purchase a new computer.

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Silicon Style
Cleburne, US
Jun 20, 2012 1:12 am EDT

An exception that a lot of Staples will make is...

If you THOUGHT you were buying the full version, but in fact were sold the upgrade version, a lot of the stores will eat that cost.

If you simply wanted a refund, no can do. Federal law does prohibit that.

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Silicon Style
Cleburne, US
Jun 20, 2012 1:06 am EDT

Unlikely that this would ever happen. A missing computer causes much more than a mild panic. Staples doesn't really want to pay for the identity theft protection of a computer given to the wrong person and whatnot.

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FunnyStuff
, US
Mar 24, 2011 5:28 pm EDT

Oh, and the policy is printed on the back of your receipt. :-)

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FunnyStuff
, US
Mar 24, 2011 5:27 pm EDT

Yeah, that isn't a Staples policy...that's a Federal policy. Goes for all stores. They could only exchange it for the same exact software.

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disgruntledeasytech
, US
Mar 01, 2011 8:59 am EST

Blatant attempt at marketing, this secureremotesupport.com is all over these message boards. Sadly enough I can imagine this exact situation happening though :(

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traydog
, US
Feb 04, 2010 1:23 pm EST

buying music cd's or any electronic media from any store can not be returned if opened. unless the actual product is defective from the factory. otherwise i could buy music cd's all day copy and return them to the store

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Staples - Staples sucks!

Re: staples sucks Posted by: staples sucks big time (ip logged) Date: november 12, 2009 05:58pm Here is the inside scoop to their "easytech" service! I was a general manager for them for (5) years. I was ranked #20 in the company of 1600+ stores for "easytech" sales! I complained to the corporate office about how uncomfortable I was with the way we were...

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Staples Mouse

went to buy the logitech mouse that was on sale today. went at noon, no more stock on hand and sale started today! I had canceled an online order to amazon for the same item and when I saw it was to be on sale i canceled the online order and went to staples.

how can they be out of something that only went on sale today.
the very nice salesman said that they had sold all four that they had and that it would not be possible to get more.
WTF?

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Staples Customer Reviews Overview

Staples is a well-known office supply retailer that has been serving customers for over 30 years. The company offers a wide range of products, including office supplies, technology, furniture, and more. Overall, Staples has received positive reviews from customers, with many praising the company for its fast and reliable service, competitive prices, and high-quality products.

One of the most commonly mentioned positive points in Staples reviews is the company's extensive selection of products. Customers appreciate the wide range of options available, which allows them to find everything they need in one place. Additionally, many reviewers note that Staples offers competitive prices, making it a great choice for those looking to save money on office supplies.

Another frequently mentioned positive point is the company's fast and reliable shipping. Customers report that their orders are typically delivered quickly and without issue, which is especially important for those who need their supplies in a timely manner. Additionally, Staples offers free shipping on orders over a certain amount, which is a great perk for those looking to save even more money.

In terms of customer service, Staples also receives high marks from reviewers. Many customers report that the company's representatives are friendly, helpful, and knowledgeable, making it easy to get the assistance they need. Additionally, Staples offers a variety of customer service options, including phone, email, and live chat support.

Overall, Staples is a highly regarded office supply retailer that offers a wide range of products, competitive prices, and reliable service. Whether you're looking for office supplies, technology, or furniture, Staples is a great choice for both individuals and businesses alike.
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