They have lied and have not taken any responsibility for their bad service. "The consumer is always wrong"
I had a TERRIBLE experience with Stanley Steemer. Before I moved in to my new house I was looking for a very good carpet cleaner company and definitely picked the wrong one.
I paid 451.75 dollars for a very bad service and unfinished work. They stole my money.
The fist crew came in to clean my carpet in 5 empty bedrooms, staircase and walking closets. Before they start they promised to clean and disinfect twice, because I have a toddler. They were here for less than 45 minutes. They left leaving my carpet very damp and smelly and the staircase was absolutely dry.
After they left, I called S.S. reporting the short period of time they were working. They told me the machine was working for more than an hour.
After three days the carpet got dry and we moved to the house, when I vacuum the carpet with my Rainbow Vacuum Cleaner (it has water filter), the water was disgusting, shows tons of dust and hair.
I think they didn’t use any product and didn't treat the stains.
A second crew came and attempted to evaluate and clean my carpet again. I show them with my vacuum the dirt the carpet has, but for them the work were done, they offered to re do some rooms, but around the furniture. I asked them to refund me the money for the rooms they don't want to clean, and he got angry and disrespectful, and told me "THE WORK IT'S DONE, I'LL DONT REFOUND THE MONEY"!!!. I told him "The work never was done when the carpet is still dirty".
After the last visit I reported again to S.S., the receptionist told me the manager will call me back. I'm still waiting.