I am from usa and came back to hk for work. When I asked for a eli for aud to hkd transaction, the officer mistakenly entered 2 transactions due to poor computer. This seemed simple, so I asked them to cancel the duplicated one but they finally cancelled all transactions. I did not realize this until after 1 month when the deposit was due but I received no interests! This is a worst bank I have ever seen as they internal communication is horrible. I am filing a law suite against scb as a result since I have all the facts and evident, even the transaction confirmation! But they insisted not to pay my interest. No one should ever this bank as this provides garbage service!