Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Standard Chartered Bank / fault transaction

Hong Kong Review updated:
3.35
Contact information:

I am from usa and came back to hk for work. When I asked for a eli for aud to hkd transaction, the officer mistakenly entered 2 transactions due to poor computer. This seemed simple, so I asked them to cancel the duplicated one but they finally cancelled all transactions. I did not realize this until after 1 month when the deposit was due but I received no interests! This is a worst bank I have ever seen as they internal communication is horrible. I am filing a law suite against scb as a result since I have all the facts and evident, even the transaction confirmation! But they insisted not to pay my interest. No one should ever this bank as this provides garbage service!
0

Comments

Sort by: UpDate | Rating
Va
  28th of Oct, 2008
Agree Disagree 0 Votes
I am from USA and came back to HK for work. When I asked for an ELI for AUD to HKD transaction, the officer mistakenly entered 2 transactions due to poor computer. This seemed simple, so I asked them to cancel the duplicated one but they finally cancelled all transactions. I did not realize this until after 1 month when the deposit was due but I received no interests! This is a worst bank I have ever seen as they internal communication is horrible. I am filing a law suite against SCB as a result since I have all the facts and evident, even the transaction confirmation! But they insisted not to pay my interest. Hence, no one should ever get services from SCB.
Ja
  7th of Oct, 2010
Agree Disagree 0 Votes
absolutely!!! Apparently their customer care is centralised, but it effectively means their customer care is nonexistent. And their internal communication system is utterly deplorable

Post your comment

Submit
Standard Chartered Bank Logo Standard Chartered Bank
Customer Service
Overall Satisfaction Rating

86 Reviews
1 Basinghall Avenue
London, EC2V 5DD

London
England, Greater London
United Kingdom - EC2V5DD
+44 207 885 8888
+44 207 885 9999
View Full Information
     

Reply to

close
Send