Menu
StackSocial Customer Service Phone, Email, Contacts

StackSocial
reviews & complaints

stacksocial.com
stacksocial.com

Learn how the rating is calculated

1.1 100 Reviews

StackSocial Complaints Summary

1 Resolved
89 Unresolved
Our verdict: If considering services from StackSocial with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for StackSocial has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of StackSocial. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

StackSocial reviews & complaints 100

Filter reviews by rating
5
2 reviews
4
1 review
3
0 review
2
0 review
1
7 reviews
Sort by:

Newest StackSocial reviews & complaints

ComplaintsBoard
C
7:26 pm EST

StackSocial polar backup 5tb

I bought "polar backup 5tb" from stacksocial (24/11/2019), but the licence code is not working when I redeemed it. Pls help!.
I tried to contact stacksocial support more than 6 times but the responses from them still the same they gave me the invalid licence code. I wonder why stacksocial become scam?. If stacksocial can not give me the valid licence code for the polar backup that I bought from them, pls refund me. As the stacksocial customer, I am really dissappointed with their service and support.

Licence code that given by stacksocial is invalid

The cases as belows : (pls learn the images enclosed)

Best regards,

Read full review of StackSocial
View 0 more photos
Hide full review
ComplaintsBoard
H
7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial purchased code didn't work

This is fake website .I bought the coupon that didn't work and they were passing time, saying they are fixing issue.Its all bs. They didn't give me my money back. I was replying to all the emails but every time i got the message your ticket is going to close because you are not responding the emails . I requested many times for my money back. Now they don't even reply. It's sooo annoying .I'll never suggest to anyone to buy something from this fake website and will never buy any thing from this fake website

Read full review of StackSocial
Hide full review
ComplaintsBoard
R
6:33 pm EST

StackSocial was promised a discount but they changed their minds??

They had an issue with a discount code so I contacted them. They responded that they were "on it" but in the mean time I could make the purchase and they would refund me the equivalent of the discount afterwards instead. I thought that was great so I made my purchase and responded that the purchase was done. I then received a response that they couldn't give me the discount afterwards because of some policy and they sent me a link. I tried to reason with them several times but I just received a standard response saying "sorry for the inconvenience, please read our policy here.."
I don't really care if they have a policy if they just made me a different promise in the same email thread.

Read full review of StackSocial
Hide full review
ComplaintsBoard
E
4:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial cannot get any customer service

On 12/23/18 I tried to purchase Curiosity Stream for my husband from Stack Social. I went in, got two accounts by mistake, got back out of it (I thought), then went back in and finally purchased 1 account. However, you charged me for two accounts $59.98 on 12/24 from my bank account and on 12/26 you charged me for the one account in the amount of $29.99. I only want one account. Would you please refund me the $59.98 and cancel the two superfluous accounts?

Also, since we now have three accounts for Curiosity Stream, we should be able to watch it, but we can't. I called Curiosity Stream and they said we don't have an account with them and I needed to get something from you saying we had purchased.

I have already complained about the finances three times and the Curiosity Stream twice. This makes the fourth and third times, respectively. Once was back in December and twice here in January, but no one has even acknowledged my problems, much less done anything about them. I'm getting fed up. I want something done about these problems immediately!

Elizabeth Corbell

Read full review of StackSocial
Hide full review
ComplaintsBoard
S
2:40 pm EST

StackSocial drone I purchased through idrop news

Well - I have emailed back and forth about this but there is no tracking system, which nowadays seems pretty neanderthal. I am trying to get this item BEFORE Christmas and since I order it back in November I didn't think it would be this big of a problem! There is no way to check if it's close or what to do. If I need to get my grandchild something else to open on Christmas Day I would like to know. I have tried to email and all they said is your order has shipped! Plus I would like to know when to expect it so I can keep an eye out for it. I don't want to wait all this time and then have it stolen off my patio! THERE HAS TO BE A BETTER WAY - other places do a better job.

Read full review of StackSocial
Hide full review
ComplaintsBoard
L
6:21 am EST

StackSocial private internet access vpn: 5-year subscription

I purchased this less than 12 hours ago. Still, at the time I am writing this complaint, I have no Redemption Code for my purchase. The company was happy to quickly withdraw the funds from my credit card, but have yet to give me any license for my purchase. Also, the lack of support via a human, chat, and/or email reply is totally ridiculous. If no response is received within the hour of my last submission, a BBC complaint, as well as a call to my bank for my funds returned, will be placed.

Read full review of StackSocial and 1 comment
Hide full review
1 comment
Add a comment
S
S
SomeOZguy
, AU
Dec 07, 2018 10:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a similar issue, my browser crashed mid transaction, I did not receive a notification so I redid it and I subsequently got charged for two transactions. Now I can't cancel my duplicate transaction for the same item - (PIA VPN).

I have sent 3 requests via their "helpful" customer service web form.

ComplaintsBoard
T
2:40 pm EST

StackSocial order # 99988253

I ordered these airpods this summer. They finally delivered a month later. They are way too big for my ears so I wanted to return them. At no time did the order form ever say final sale. I've tried for months to return them. All your "support hero's" did was periodically respond to emails. It's been months and i'm still getting the run around. You even went as far as to send me a second pair. They don't fit my ear. I have no idea why anyone would consider sending me a second pair.

I think your company practices bad business. At considering the fact that you have a "complain registration" form, tell me that you get this alot. I will never do business with your company again, which is really sad since this was such a small order. I've notified the bbb. All I wanted was my money back and to return the merchandise.

Read full review of StackSocial
Hide full review
ComplaintsBoard
M
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial return request

RE:  Order # 6524922 for Stacksocial

I have been wanting to return 10 unopened items.  There was no enclosed statement of where I purchased them from. I just contacted the manufacturer, "earhoox."  They told me I purchased these items from
Stacksocial.  I have called and I have written to them with no response back. I am on Social Security Disability because I have Stage 4 metastatic papillary thyroid cancer.  This cancer has given me 3 brain tumors including a craniotomy.  I have had an endless number of radiation treatments over 10 years now.  The cancer has spread to my bones.  I am very ill and money means a lot to me since I receive a very small amount from the government.  I am very sick and very exhausted. Please help me with this company and with this matter. Thanking you in advance. God bless you.

Victoria A. Morel

My email is [protected]@gmail.com

Home phone #:  [protected]
Cell phone #:      [protected]

Read full review of StackSocial
View 0 more photos
Hide full review
ComplaintsBoard
P
9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial fastestvpn

I placed Order #[protected] For FastestVPN on StackSocial for $25 September 8. This service is not stable and cuts out frequently. Its Indian service is even worse and often does not work. More so, apps such as SonyLiv and HotStar do not permit connection. I have used the free VPN service, X - VPN, and face no such problems.

I have asked stacked social to delete my subscription to fastest VPN and give me another VPN service which actually works.. However, they just forward my complaint to fastest VPN which does not have any satisfactory reply till date.

Please ensure satisfactory resolution as soon as possible.

Read full review of StackSocial
Hide full review
ComplaintsBoard
W
6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial tws (true wireless stereo) earphones v4.2+edr

Order #: [protected]
Purchase Date: Oct 03, 2018

These earbuds work perfectly one at a time. They do not function as a stereo pair. Yes, I can read directions. They sound good in one ear. They will not operate as a pair (stereo) which leaves them useless to me. IMPOSSIBLE to get customer service of any kind. This site has a one star rating for quality which is one digit higher than I would have given it .These earbuds are useless as a pair, THUS useless to me. The product itself shows up individually in my Bluetooth settings. Two devices instead of a pair?

Read full review of StackSocial
Update by willgil
Oct 09, 2018 6:27 pm EDT

What update? These people are notorious for being unreachable.

Order #: [protected]
Purchase Date: Oct 03, 2018

Hide full review
ComplaintsBoard
L
5:48 pm EDT

StackSocial a freebie product that hasn't been resolved. I emailed them 3 times.

This is regarding about a freebie that wouldn't go into my cart. Pm logo (https://stacksocial.com/sales/freebie-logo-design-by-pm-logos)

Got an email from charles xavier

"
Hi luke,

Sorry to hear you're having trouble with this, that sounds frustrating
Please follow these steps to get your freebie:

Go to: https://stacksocial.com/free
Choose which freebie you want
Add the code? Bp073114 to the end of the url
Click on the green"get it"button
The freebie will now be in your account. You can redeem it by going to my account, then purchases.

Please let me know if I can be of any further assistance. Don't hesitate to reach out; i'm here to help :-)
Your support hero,
Charles"

Notice he said don't hesitate to reach out, i'm here to help

Well it didn't work so I emailed him and I never heard from him. I emailed again separately but nothing. Mind you waited 5 days.

Read full review of StackSocial
Hide full review
ComplaintsBoard
B
6:41 am EDT

StackSocial my purchase...

I cannot for the life of me make head or tail about this website I checked with Google and there is no app regarding a course I wanted to put in for I was charged $1 but I cannot understand what the hell goes on here can anyone tell me... but I was on to customer care live chat I got nothing back for half an hour even though I posted my complaints what the f*** is going on here...

Read full review of StackSocial
Hide full review
ComplaintsBoard
T
4:10 pm EDT

StackSocial not sure what it claims I purchased.

In the description on my bill it says PP*SC* The DAILY BEAST. When I tried to call I was told you have no phone service which I find very hard to believe since I have seen The Daily Beast online for quite some time. If I did order something I want to know what it is. I unsubscribed from you site some time ago so this is strange to me. Thank you for your help.

Read full review of StackSocial
Hide full review
ComplaintsBoard
P
7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

StackSocial nothing bought but charged

This company charged my credir card a month after i purchased a product from them. They said they needed a transaction number to look into it which my CC company did not have.I got nowhere with these people and now have to make a dispute with my CC company. Do not trust them with your information. I do jnot even remember being asked for them to keep this info.

Read full review of StackSocial
Hide full review
ComplaintsBoard
B
3:44 pm EDT

StackSocial pdf element

This product is not a substitute for Adobe Acrobat Pro. Once I finally managed to download and activate the product, I opened my first PDF document to edit it and found that I could not align the cursor with the text, making editing impossible, hence "Edit the contents of PDFs" is inaccurate in your description.

I would like a refund of my Order #: 9439810.

Read full review of StackSocial
Hide full review
ComplaintsBoard
C
11:21 am EDT

StackSocial electron flow mfi certified charging cables red & blue

On april 04, 2018 i ordered and paid for two (2) of these charging cables as of today i still have not received these charging cables although $62.95 was paid and deducted from my card. The order #8975794 has never shipped at this point i would like my funds refunded and credited back to my card

my name is annette lattier my email address is [protected]@yahoo.Com

Read full review of StackSocial
Hide full review
ComplaintsBoard
V
8:45 am EST

StackSocial vpn service

Promised service was not delivered. Ordered VPN service 3rd of December 2017. According to their website, it should be fast and stable. In reality it is slow and unusable. VPN cuts out very frequently and I would have to reconnect. Whether I was able to reconnect was a toss up.

Stack social says they can't offer a refund. Obviously if they wanted to they could, but they don't. Would have respect if they would simply tell me they don't want to offer a refund instead of acting like they can't. Afterwards, no reply whatsoever. Left out in the cold.

In short: FALSE ADVERTISING. Promises of great VPN service. Actually horrible VPN service. Support refuses to offer refund even though service does not live up to what was advertised.

Do NOT use Stack Social for anything. It's hilarious they even act like they provide "support".

@Stack social: Hope you can buy something nice with my money, bunch of scammers.

Read full review of StackSocial
Hide full review
ComplaintsBoard
P
11:24 am EST

StackSocial refusal to acknowledge or reciprocate refund request

On November 30th, I clicked on an ad for 85% off StackSocial online courses. Upon purchasing the course I did NOT receive the 85% off. Automatically my credit card was charged $199 for a Python course (Python 2 & 3).

I could NOT find anything on their site to contact them, i.e. phone number or e-mail. I left a message on their help. They didn't get back to me until a few days later. Although I gave them the order number they lied and said they have NO record of purchase.

After I immediately replied to them, they did not get back to me until a few more days. I responded another time immediately and even attached a screenshot of the purchase acknowledgment e-mail. That was almost a week ago.

I want my full refund of $199. StackSocial is a very bad business. They have virtually NO customer service. I am advising everyone to NOT get hooked in by them.

Read full review of StackSocial
Hide full review
ComplaintsBoard
S
5:34 pm EST

StackSocial expired licenses

I bought some courses a couple years ago with the intention of taking them later. Order # 2208442. When I tried to take them later, Stack said the licenses had expired .

Ok. It's fine that I messed up, and I'd normally accept responsibility and move on without complaint. Read the fine print.

Except... I can't find any fine print. There were no warnings anywhere on the page where it was purchased, anywhere on the list of my purchases, or the online receipt. The original receipt email says that some products may require another step, but it doesn't say that this step has a time limit. In fact the website and advertisements say the opposite: that you get unlimited access to the courses after purchasing.

Even the help page isn't clear about the consequences of licenses expiring. It says "it's best" to redeem them right away, and "the sooner the better."

They provide unlimited access, but that is *conditional upon* redeeming after 30 days. After which you are boned. I contacted the help desk and they confirmed I was boned, have a good day, Your Support Hero.

But you know what they do make clear?

No refunds.

So I won't even try. I'll just throw a negative review into the void of the internet. They're not a scam, but they have some crappy business practices. Everyone complains about fine print, but at least it's better than no warnings at all.

I don't care about the money so much, though it would be nice to get it back. Even better would be to get new licenses for the courses. Full resolution would be the website putting warnings about license expiration in their account history, receipts, purchase pages, or *anywhere the customer is likely to see.* Or send reminder emails if a purchase is about to expire. Etc.

Read full review of StackSocial and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 20, 2017 12:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would say it's common sense that your courses would be expired after years have passed. I truly can't think of many businesses where this wouldn't happen. Additionally, while I do agree that their expiration information is incredibly vague (the most specific I found was "All license codes and redemption links will expire after 30 days"), the company's website is very clear about their 15-day refund policy.

ComplaintsBoard
R
6:07 pm EST

StackSocial 8x dual focus lens monocular

I ordered 1 8X Dual Focus Lens Monocular on 11/02/17 and have not received any shipping information or the Monocular. I used my Mastercard ending in 9327.
Ronald Clark
920 Delta St. Apt. A3
Redding, Ca. 96003

I would appreciate some kind of response soon or i will notify my bank to dispute the charge for this item.
Thank you
Ronald Clark
11/16/2017

Read full review of StackSocial
Hide full review

StackSocial Customer Reviews Overview

Stacksocial is an online marketplace that offers a wide range of digital products and services. The platform has received numerous positive reviews from customers who have used its services. One of the most significant advantages of Stacksocial is its user-friendly interface, which makes it easy for customers to navigate and find the products they need.

Another positive aspect of Stacksocial is the quality of its products. The platform partners with reputable companies to offer high-quality digital products and services. Customers can find products ranging from software and apps to online courses and e-books.

Stacksocial also offers excellent customer support. The platform has a dedicated customer support team that is available 24/7 to assist customers with any issues they may encounter. Customers can reach out to the support team via email or live chat, and they can expect a prompt response.

In addition, Stacksocial offers competitive pricing for its products and services. Customers can find great deals and discounts on a wide range of products, making it an affordable option for those on a budget.

Overall, Stacksocial is a reliable and trustworthy platform that offers high-quality digital products and services at competitive prices. Its user-friendly interface, excellent customer support, and quality products make it a top choice for customers looking for digital solutions.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact StackSocial customer service

Phone number

+1 (415) 335-6768

Website

stacksocial.com

Most discussed StackSocial complaints

defective items
3
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with StackSocial?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StackSocial Customer Service. Initial StackSocial complaints should be directed to their team directly. You can find contact details for StackSocial above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about StackSocial. Discuss the issues you have had with StackSocial and work with their customer service team to find a resolution.