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SST / Providian Credit Card / Obnoxious, rude customer service

1 United States

This letter is a complaint about the SST/Providian credit card. I have never dealt with such an obnoxious, rude customer service department in all my credit history! When I told them I was paying off and closing the account, I was told the amount on the statement was not the amount due--I would have to pay an extra $113 in finance charges to close the account! What the hell is this? Every other credit card I have ever paid off excepts the amount shown on the statement, and gives me a $0 balance. Not SST! When my account was 2 days past due (because I was waiting for the funds I was going to use to pay off the account), I was harassed by phone. When I told them I was going to pay off the amount in 3 days, the phone calls continued (up to 5 times a day). Aren't there laws against such harassment?

Very Dissatisfied Customer

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