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After researching and calling several hurricane shutters companies which were loaded with orders (in the post-Katrina Florida) and giving us 2 to 9 months waiting period for installation of hurricane shutters, we were finally relieved to find a company that apparently was big enough to manufacture their own shutters and deliver them in until 6 weeks after obtaining the permit in the city of Aventura, where we live. In July/2006 we contracted the SSMF (Shutter System Manufacturing of Florida) and were happy for having our hurricane shutters installed in 2-3 months, still in the hurricane season.
Well,after signing up, our nightmare begun. In spite of being constantly trying to keep in contact with the company, our calls were almost never returned and the chaos seemed to have taken that company,since we hardly were able to talk to the same person twice. Eight months later we are still waiting for the installation! We had people from the company remeasuring our windows twice due to the data they sent to my city wasn't properly done and should have been updated.
In the city of Aventura (where me and my husband have been several times) we were informed that the SSMF was supposed to send reports made by an engineer and they didn't have one (which was confirmed in conversation with one of the owners) and while they don't send, we can't have the permit. Already tired of the situation and after consulting the Better Business Bureau report, we got surprised for the other 38 complaints against that company in the last year (they weren't there when we first consulted the BBB before contracting SSMF!), many of them regarding delivery issues. I tried , then, to contact one of the owners to try to get a refund so I could be able to hire another company (more recommended).
She told me that she didn't have the sum (about 4,100 ) in her bank account at the moment and that she would be compromising herself personally to have my shutters installed in 4- 6 weeks from that day (03/02/07) and she would be sending a letter by fax to my husband's office describing our agreement. Well... The letter wasn't sent and after spending the whole day today on the phone trying to reach the office, nobody picks up the calls!
I'm afraid not to see any shutters or my money back, then... What to do?... Here I leave my complaint, suggesting that NO ONE that wants to have his shutters installed in peace hire this company for the job!
PS: The most amazing is that they keep advertising online in many website as if they are excelling in professionalism (What a joke!).
Please read this article in miami herald about SSMF inc
I have had the same experience with SSMF, I have waiting almost 1 year for my hurricane shutters. I have had repeat promises from the so called operations and office managers. Now I am only getting a voice mail when I call. No replies to my message.
What a group of thieves? They have preyed on all of us. There was never a hesitation to take the downpayment but to there is the run around to delivery the shutters. I have had to deal with the worse customer service ever.
I completely agree with the above. SSMF should be avoided at all costs. They are hucksters, liars and jerks of the highest order. I have NEVER been given the run-around so hard as I have been by these guys. Do you like waiting nearly a year for your shutters to get installed (wait... they STILL haven't been installed!)Do you like having to constantly chase down a belligerent and transient staff who like saying things like "your order should be next" or my personal favorite "we'll call you back". SSMF has had my large down payment for nearly a year now. No end in sight... I'm one step away from calling the news and a small claims lawyer.
PLEASE... if you have had a bad experience with SSMF, leave a comment or post about it. These people should not be in business.
SSMF Inc - Shutter System Manufacturing of Florida are thieves. They collect downpayments and act like they want to do the job. They issue huge salaries and than they go bankrupt. It’s called fraud. They did this with 8 owners in my building.