- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
customer service failure
I wanted to buy something from www.ssense.com but I was not sure about the size so I contacted their customer service and asked for some help. The rep I spoke to seemed like a nice person and helped me with my problem. He assured me that I'll get the right size item.
When I received my order and decided to try it on I was shocked because it did not fit at all and was way to small!
I contacted customer service and asked for a refund, but they said that they were not able to give me one and literally blamed me for ordering the incorrect size item! I tried to explain that before I ordered I spoke to their rep and received a size guidance, but they did not believe me and did not wanted to listen!
I'm very disappointed with Ssense and will never order from this site ever again!
worst experience
Ssense size chart is totally incorrect. When I made my order I made sure that I picked the right size, but still my items were way too small. When I contacted Ssense customer care they said that they don't do refunds and exchanges. What a ridiculous company! It was definitely not my mistake, because I followed all the instructions on their website. Every time I called they claimed that there was nothing wrong with they size and one day they just stopped answering! I will never order anything from Ssense again!
the seller didn't have such colour of handbag and refused to change it for something else
I was disappointed in the company www.ssense.com. I have bought handbag from them and after 15 days I received it. It looked nice and as on the picture. But I noticed that one stich was undone. I hardly wore the handbag and was so upset, but the seller offered me to exchange the handbag for the same colour. I sent it back, but the seller notified me that they ran of such colour and they would change this handbag for another colour. Real scam, so stay away.
my order was still in process and no one replied to my emails
I ordered jacket and shoes from the company www.ssense.com. It was real scam. I placed the order and paid for it, but after 5 days I went to the website and checked the info. It turned out that my order was still in process and nothing was sent. I tried to reach the seller, but no one replied to my emails. Total scam, so please beware. The worst company ever, so avoid these ### and post comments about your experience with them.
total rip off and bank account was fake
I recently had the worst experience with www.ssense.com. I bought some stuff, but the seller asked me to pay through the Western Union. After that I of course haven’t received any news about my order. Also I couldn’t reach the seller. I went to my bank and asked to check this bank account, but it turned out that they could track it. It was rip off. So be careful if you use this website or leave comments if you have horrible experience with this ###.
don't buy here folks... don't be stupid
I signed up for a contest and then it took me to their store.ssense...LOL Oh my gosh... that is the ugliest cheapest crap there is around...Not only that their prices are out of this galaxie. Jewlery has no gold whatsoever and is sky high. Any body buys this crap is a fool... You have better stuff at walmart... man... Don't buy here folks... dont be stupid.
I placed an order in January. The courier confirmed they delivered my parcel to wrong flat and told me I am eligible for a refund and I need to contact the supplier for them to raise a claim - ssense never refunded me or sent me another one. My order was $800 and it was my birthday gift.
Ordered an Innareaum bag on July 5 2023
and they shipped me a Lacoste bag instead.
Stay away from this company.
They are Deceiving, they ship a different item from what is ordered , hoping that you will keep the wrong product for a discount.
Very frustrating to deal with.
Customer service is not responsive and doesn’t seem to care.
keep buying at Walmart :) hehe
About SSENSE
The website's user-friendly interface allows customers to easily navigate through the vast selection of products and filter their search results based on their preferences. SSENSE also offers a range of exclusive collaborations and limited edition items that are not available anywhere else.
One of the unique features of SSENSE is its editorial content, which includes interviews with designers, fashion news, and trend reports. This content provides customers with a deeper understanding of the fashion industry and helps them make informed purchasing decisions.
SSENSE is committed to providing its customers with a seamless shopping experience, from the moment they land on the website to the delivery of their purchases. The website offers free shipping and returns, as well as a 14-day price match guarantee, ensuring that customers get the best value for their money.
Overall, SSENSE is a one-stop-shop for fashion enthusiasts who are looking for the latest trends and high-quality products from top designers and brands. With its extensive collection, exclusive collaborations, and editorial content, SSENSE has established itself as a leader in the online fashion retail industry.
SSENSE Customer Reviews Overview
One of the most notable aspects of SSENSE is the extensive selection of designer brands available on the website. Customers can browse through a variety of high-end fashion items from top designers such as Gucci, Balenciaga, and Saint Laurent. The website also offers a range of streetwear and contemporary fashion brands, making it a one-stop-shop for all fashion needs.
Another positive aspect of SSENSE is the user-friendly interface. The website is easy to navigate, with clear categories and filters that allow customers to find exactly what they are looking for. The checkout process is also seamless, with multiple payment options and fast shipping.
Customers have also praised the excellent customer service provided by SSENSE. The company offers a 24/7 customer support service, with knowledgeable and friendly representatives available to answer any questions or concerns. The website also has a comprehensive FAQ section that provides helpful information on shipping, returns, and other important topics.
Overall, SSENSE is a highly recommended online retailer for anyone looking for high-quality fashion items. With its extensive selection of designer brands, user-friendly interface, and excellent customer service, it is no surprise that the website has received so many positive reviews from satisfied customers.
Here is a guide on how to file a complaint against SSENSE on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with SSENSE in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with SSENSE. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to help users effectively file a complaint against SSENSE on ComplaintsBoard.com.
Overview of SSENSE complaint handling
-
SSENSE contacts
-
SSENSE phone numbers+1 (877) 637-6002+1 (877) 637-6002Click up if you have successfully reached SSENSE by calling +1 (877) 637-6002 phone number 0 0 users reported that they have successfully reached SSENSE by calling +1 (877) 637-6002 phone number Click up if you have UNsuccessfully reached SSENSE by calling +1 (877) 637-6002 phone number 0 0 users reported that they have UNsuccessfully reached SSENSE by calling +1 (877) 637-6002 phone number+1 (514) 600-5818+1 (514) 600-5818Click up if you have successfully reached SSENSE by calling +1 (514) 600-5818 phone number 0 0 users reported that they have successfully reached SSENSE by calling +1 (514) 600-5818 phone number Click up if you have UNsuccessfully reached SSENSE by calling +1 (514) 600-5818 phone number 0 0 users reported that they have UNsuccessfully reached SSENSE by calling +1 (514) 600-5818 phone numberEnglish+1 (514) 700-2078+1 (514) 700-2078Click up if you have successfully reached SSENSE by calling +1 (514) 700-2078 phone number 0 0 users reported that they have successfully reached SSENSE by calling +1 (514) 700-2078 phone number Click up if you have UNsuccessfully reached SSENSE by calling +1 (514) 700-2078 phone number 0 0 users reported that they have UNsuccessfully reached SSENSE by calling +1 (514) 700-2078 phone numberFrench+1 (514) 289-1906+1 (514) 289-1906Click up if you have successfully reached SSENSE by calling +1 (514) 289-1906 phone number 0 0 users reported that they have successfully reached SSENSE by calling +1 (514) 289-1906 phone number Click up if you have UNsuccessfully reached SSENSE by calling +1 (514) 289-1906 phone number 0 0 users reported that they have UNsuccessfully reached SSENSE by calling +1 (514) 289-1906 phone numberBoutique+1 (514) 384-1906+1 (514) 384-1906Click up if you have successfully reached SSENSE by calling +1 (514) 384-1906 phone number 0 0 users reported that they have successfully reached SSENSE by calling +1 (514) 384-1906 phone number Click up if you have UNsuccessfully reached SSENSE by calling +1 (514) 384-1906 phone number 0 0 users reported that they have UNsuccessfully reached SSENSE by calling +1 (514) 384-1906 phone numberPublic Relations Specialist
-
SSENSE emailscustomercare@ssense.com100%Confidence score: 100%Support
-
SSENSE address333 Chabanel St., #900, Montreal, H2N2E7, Canada
-
SSENSE social media
Most discussed SSENSE complaints
don't buy here folks... don't be stupidRecent comments about SSENSE company
Ssense skin serum and cream
Tory Burch
64 reviews
Duro Olowu
10 reviews
Natori
1 review
Zashadu
10 reviews
Caroline Castigliano
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.