SRS — Poor Care - Poor Management
This company has fairly nice facilities, but its management is terrible. They understaff and then try to force families to hire private "sitters" (at $13+ per hour) to do the job Sunrise Senior Living is paid to do. The Sunrise staff has some good people. The management fail to return calls, are rarely ever on the property and have no interest in service. In sum, Sunrise charges high fees and provides low quality care. The recent lawsuits I have read about only confirm my experience.