I also have a 'problem' with PC Tools re an unauthorised withdrawal for renewal of Registry Mechanic even though the auto renewal was turned off. When first approached, they said they had nothing on their database showing a withdrawal however there is a clearly presented withdrawal from them on my credit card account. In the same reply they asked for relevant information or screencaptures to show the withdrawal which they were provided with. To date, after some delay, they have not responded even though I have sent them daily requests for information! They are inconsiderate when it comes to issues of refund/credit and are only interested in taking your money, even using unauthorised methods to obtain it! They should know when they have made a withdrawal and if they have lost their records then can they really be trusted as far as software is concerned! Certainly their customer support is at the bottom of my 0-10 scale!