yes, totally a scam. On 7/7/15, i called kindle support from what i thought was their web page. The operator answered, " kindle support". I had lost my wifi address and could not purchase a book. Oi had had alot of problems with my computer immediately, connected me to "spurtek" technologies, did not put me on hold. An indian male named victor, stated that, "your internet has been hacked! i see 17 people trying to get into your internet account"! scared me to death.
I told him that i had purchased spyware and protection with a local company and he told me that it was bad and not working, that i did not need "lifelock" either, which i have. He went on to clean out my computer, and demanded checking account and routing number from my checking account and one check. He refused to take a credit card. He got $399.99 from me. Then 30 days later, called me back and said, "our accountant has informed us that our software is bad, we need you to get online and give us your online banking info. We will watch you do it and we will refund your 399.99 back to your bank account, they were going to try and get more money from me! i then informed them that this was an illegal scam and i am reporting them to the fbi. They hung up.
I watched my account closely after that. They did withdraw the 399.99 one time and used a phony account number as the company only, no company name on my bank statement. I thought lifelock would pick it up. They didn't. I reported this to the bbb.
There is one report of a scam on this company back in april 2015! they are spurtek, located in irving, texas usa. They are indian and have a distinct accent. A female is answering the phone. I am contacting the it fraud and detectives in irving, texas, along with a written complaint to bbb dallas, texas division 1-214-220-2000 or bbb.Org/dallas.
My bank said that it is major fraud and because i gave them the routing no, i probably would not get my money back.
All persons that are trying to be scammed rep0rt it now.