Sprint
reviews and complaints

When I first became a customer with the poor excuse of a cellular service. Now where I drew the line and had enough is, 4 days ago when my iPhone 8 Plus service and data out of nowhere stopped working on 10/10/2018. I had to wait all those days without use of my phone that was payed for at the time and still is, because I was not going to waste gas to drive to the store when it should have been working. So I went when I was already in the area taking care of other things. This has been a major inconvenience its self. Not to mention, the phone I received to use while who knows what they do to my phone. In any good business persons opinion I'm sure as well as mine I should have at the least received a phone equal to the value of my current iPhone 8 Plus. A great business would loan me a higher valued or the newest they have because that could possibly interest me in the company more and want to stay with sprint longer seeing how they treat me but, however that clearly was not the case. Its apparent as a customer they value me lower than what I pay for, and have no regards to the fact that I had 4 days I couldn't use my sprint service that is paid for and always is. It is unethical and inconsiderate to not refund at the very least the amount for the four days I had an inactive phone that was paid in full to the company to be used. I feel I have been stolen from by this if you would even call it a company. I do not understand how they are even in business not properly serving the customers. They didn't just not service me what I fairly deserved, they should have offered in some way compensation. This is 2018 guys and if you would like to grow things like this need to be fixed. Thats not asking very much. It should have been my plain right anyway. I was handed a iPhone 5 and I can't even have any of my apps on it and I'm just left a sitting duck waiting 5-7 business days. so in all if I even receive it back in perfect condition in total I'm looking at 9-11 days with a phone extremely small and slow quality nothing like the one I should have in with me and this is not the only time I've had problems where my service and data just stops working for periods of time for no reason, I am a student and I am also in extra activities at my school it is imperative that I have a proper working phone at all times I also watch over my 81 yr old grandma with dementia, I must have a working phone I pay for this and didn't receive it I expect to be reimbursed for the days I had no data and service when I should have and also an amount for down grading me for the 5-7 business days to a phone multiple generations old. You can't tell me that there was no other phones in store I could have received. And they should be able to lend me even the best phone new if thats what it takes. That makes me think they have no faith in the current phones in stock. So I'm given this tiny so called phone unable to perform my everyday takes also. my time for that should be due credited. I mean right away I can think of a month I should receive free because of all those days I can't use what Im paying for and also I should receive a new phone. What would be the right thing to do is compensate me with a new phone of my choice for all the trouble, time lost things I have to do without and having to waste gas and my time to go to the store. Thats just about the only thing I feel is right and would ease the discomfort I have been put through. I wish I wasn't having to type this. It doesn't take very much effort to satisfy a customer and to keep them wanting to stay with you because as of right now when my contract/ phone is paid off I wouldn't wish to continue with a company who has no care for their loyal customers.

I called to upgrade my phone and to see if I could lower my plan. They said they could give me a 3g plan for $30/mo to stay with them, I would just need to call back, once the phone was activated. While ordering my S9, the person that spoke very broken English, said I could receive the tablet for free for no charge (that is key). I said sure, I called back to Sprint for my plan change, it all of a sudden became forgotten. I receive an enormous bill, over $100, which I was paying $40. I cancel my tablet to get hit with another fee for cancelling. I described to them that I had no idea that, it needed another line to be activated, since all I use is WiFi. The girl said, we can bring the tablet back as if it wasn't cancelled, but the fee would be there. Well, I had to, because I can't afford $285 right out of my pocket. She said they offer $1/mo charge for users on WiFi. Well, I call back after all this is done, as requested by the rep. Of course, once again, nobody knows about the $30/mo plan, or about the $1 plan. Not only does my contract for the tablet say ANYTHING about ANY extra fee's that is signed, I get hit with a monthly fee of $96, from my $45 plan. Going from, needing to lower my bill, to a complete nightmare! What a scam! Nobody takes notes, they send you to 3 different departments, and nobody can tell me how I am legally bound with this tablet issue. All they do is charge, give you options, pretend those options never existed and play dumb.

Sprint corporate store in Ormond Beach Fl on Nova has employees potentially working together stealing customers identities as well as committing fraudulent purchases on their customers account.
Matthew Lopez and Melissa Roman as well as the rest of the employees currently and previously employed should be investigated.
This stores manager pretended to fake a phone call in order to not come out from the back to speak with us regarding the police report being filed. Then I was refused his business card. Is this really how sprint takes care of their customers?
No one at sprint headquarters seems to care about any of this. Sprint will be losing our business after 10 years thanks to their employees at the Ormond Beach Florida store.

Our problems started when we received promotion from AAA promoting Sprint. It was called Sprint 55+ $550 buy back per line .
It said, Unlimited Talk; Unlimited Text, Unlimited Data and Unlimited Hot Spot. I received this offer around mid June 2018.
I called their South side store in Des Moines IA and talked to a sales person about their service. He told me they had great service and coverage area. He said they owned the tower by our town Indianola IA.

I called Sprint to sign up over phone. The sales person I was talking to said on the BUY BACK even if I only owed $200.00 on my phone we would receive the balance of $350.00 from Sprint on a Visa Card, as soon as he made that statement a lady jumped in on the call and said I needed to go into store and the call ended.

The next day, June 26th my wife and I went into Des Moines to Sprints south side store. The sales person looked at my drivers license and asked for address etc. and called this information in. He then pulled phone from his ear and said I didn't qualify. I asked him why and he didn't know. He gave me Sprints phone number to call, so I called Sprint on the way home. Jasmine was who answered the phone and I explained to her I was told I didn't qualify for their service. She said we will try again, she asked me a few questions like whats my address etc. She said I was approved so I turned around and went back to store. Told same sales person they approved me and he said that doesn't mean anything. All he talked to me about after that is how we could upgrade to new phones after we were with them 12 moths. He never mentioned contract or lease and he did not give me any information.

The next day I decided to call Sprint and get their service, again no mention of a lease or contract. I went with the Samsung S9 phones. They shipped the phones. After we started service we were experiencing dropped calls after dropped calls. In our kitchen and back yard we had no service. My wife and I could not communicate and her voice sounded like a bunch of garble and I couldn't understand a word she was saying.

I called Sprint and talked to technical their technician, right away he said it looked like our tower was weak which is the opposite sales person told me on the very first call I ever made to Sprint. He then wanted me to give him some addresses that we call. I told him I was done talking to him and wanted to talk to someone else, he then transferred me to a lady that was in Kansas City area. I explained to her all the problems and requested to cancel service and then she said OK, I'm taking $1600.00 off your credit card, I immediately hung up. I then tried getting on what they call My Sprint. I figured out how to cancel auto pay and printed off page that said auto pay successfully cancelled. While I was still on this My Sprint I stumbled on to a link that said Documents. This is where I saw the contract and lease for the first time. I was devastated when I realized I had been taken.

A a few days later my wife was on I-35 at night and tried to call me on her way home and she got a message unable to send call. After that I made a decision to go back to our old carrier US Cellular who we had been with for over 20 years before switching to Sprint. In the wake of problems with women being stalked and a young woman being murdered while on a jog I said to myself that's it, I'm not putting my wife at risk. My wife's safety comes first.

On July 9th I turned in our phones to Sprint Corporate store in West Des Moines to get Buy Back to pay off our phones we had with US Cellular. We never received any Buy Back money from Sprint. So I was forced to pay off US Cellular $570.60 so we could go back to them and have service again, this was on August 14th.

On August 7th, 2018 I filed a formal complaint with The Iowa Attorney General and since then I have been forwarding all documentation. On August 9th 2018 I filed a formal formal complaint against Auto Club South (AAA) for sending me a promotion for a company that has terrible cell coverage and do nothing but lie to you and con you to entrap you.

On August 28th I receive email from Sprint Executive and Regulatory Analyst. In his email he says, We regret any inconvenience you may have experienced as result of this matter. I was on the phone with him 15 minutes and the he says this call is being recorded. He should of told me that before our conversation started. I called because of the apology with the hopes this nightmare would be over, instead he tried to entice me and set me into some kind of a trap.

Now they want me to pay them $1600.00 ; return the Samsung S9 phones and now they told me since I turned in our phones; an I Phone 7 and an LG Venture its now their property. What a greedy; gutless and corrupt company. They just want your money and don't care what you go through; if you have service or even the safety of your loved ones.

I want this scam completely wiped out; they need to pay me back the $573.60 I paid to US Cellular, then they can have the S9 phones.

As far as documentation contact The Iowa Attorney Generals Office,
complaints are open records with them. I also contacted Iowa Legal Aid Society and I'm in the process of filing a complaint with the Better Business Bureau.

on saturday sept 21 i went to sprint store located at 2151 white plains road and i told the sprint guy all i wanted was to buy two phones. i told him i didnt want to upgrade, just buy. i asked if they could transfer my phone number to the phone i was buying without having my phone being upgraded. he said that wasnt a problem however the following day as i looked at my sprint app i noticed my two lines were upgraded on saturday! I was also told on saturday that i had up to 14 days to return the phones back free at charge. Now thats a big lie cause when i return the next day and i question sales person about what they did without my permission i decided to return the phones and now they were charging me a restocking fee! i complain to a supervisor by the name of chris who was not only rude, but cided with the sales person. i told him ive been a sprint customer for 14 years and i asked him if he could waived those fees being that i was never told beforehand and he said he cant do that. yet when i offer to buy a samsung note 9 instead of the one i first bought, he quickly says he could override it! this man is playing with peoples money and he shouldnt be a supervisor. I have a 81 year old father who happens to be a veteran and one of the phones i was buying that day was for my dad. i decided to stay with one of the phones (just for dad) and yet supervisor chris charged me for activating both phones. im very very upset.

I went into sprint after I purchased a new iPhone Xs max and asked if they could help me transfer my photos and contacts and videos from my old phone to new phone and the representative Jacob said just to do it home and later said the computers at sprint weren't working so either way they couldn't do it there. Very lazy of the representative.I have been a customer for about 7 years now!
9/22/2018 is when this incident occurred

Called them today with the intention of porting 3 cell phones to their service.
[protected])
One of the operators told us to cancel the cell service we where using, and then they could port the number.
I did.
"Dave" said he would call us at 11:30, at noon, we called back. got a diffeent person.
some how, We can't be verified over the phone, we need to go to a physical store.
I tell the new guy, " i've had those numbers for 15 years. this is a huge problem for me, and I don't have a cell in the meantime. "
he says I don't know why the first guy would have said to do that, THe service has to be active in order to port.
Thankfully, I was able to call my original provider, and get the service reactivated with the same numbers.

second guy tells me he will have first guy call back, to get this figured out.
its now been several hours.
I think #2 didn't want to deal with an issue that was created by someone else and played a push off game.

Not sure if I even want to try again. Its worth it to spend more elsewhere than deal with this kind of company.

I don't know what kind of resolution is needed. Canceling and reactivating my old service cost me 3 days of service time times two phones. ( worth about $7)
I'm not worried about that chump change. But It caused me and my wife a great deal of stress thinking that all the buisnesses and doctors and so on that have the old number would be unable to contact us if needed. not to mention the accounts that require the number for two stage verication. at the very least I would like an apololgy. for 1: causing undue stress
2: using people to sign up customers who are not trained in how it works
3: not returning calls as promised twice.
4: and to end on a light note, aweful hold music/ads

Hello . I sighed up with spring April 2018 and opened 4 lines for myself, my business, my mom and my ex husband. We got 2 iPhone 8 plus ( buy one get one free) on the contract and one LG phone for my mom which I was told that is free.
In July 2018 I moved to state of MN East bethel and on my way to MN I had barely any service, my calls were not going thru, same with text messages and emails. When I got to the house we bought I completely stop getting any service. I barely had 1 bar on my phone and could not hear any one when they called. Week later I called customer service spring and spoke with Jenni . She told me that I am wracking up lots of roaming charges and I am only 2 days into my plan and that there is no signal at my house. I was confused on how I am wracking up roaming if I am in USA and my plan is unlimited. I was told that since there is no service in my area I could return the devises and go to another provider. She typed up a ticket # [protected] on July 11th 2018 and later I received return box kit from Sprint order state 07/24/2018 order # OE_ORDER_HEADERS_ALL125502250 ENTERPRISE # UBY0NZ5 account # [protected]. I was told that If I return all devises back to Sprint we will not be charged for canceling contract fee. My ex husband that still lives in OR/WA decided to keep his devise so he paid $680 to sprint to keep his phone he was charged $200 cancelation fee when he paid even though we were told that there will not be cancelation fee charged. My legally blind mom that cant drive walked to post office and mailed phone to me and we had figure out how to get her another provider and the phone . I got the LG phone and mailed back with my iPhone 8 plus to Sprint. We paid final bill and I called sprint to make sure that the phone were received. 2 weeks later we got charged $616.92 . I called Jennie again spent 3 hours on the phone with her doing 3 way calls trying to figure out why we were charged . There were no notes in my account from any of the previous conversations. We spoke with credit dept, finance dept and all people agreed that I was charged illegally that I DONT WE the money for the phone and I was refunded. Yesterday I got another $616.92 bill . I called finance department spoke with Vonda to be told that this is legit charge and no notes in my account indicate that I was authorized to return the phones. Then she told me that the phone were never returned, 4o min later she found traces of the phone being returned and told me that the $692 still owed for breaking of the contracts. I explained that we returned the phones, 2 of them and paid for 3rd . No one can explain to me how I owe the money, she transferred me to Christine supervisor I spent another hour and 25 min on the phone with her, She told me that Spring never talked to me and never authorized me to return the phone that there is service on my area .I am confused on what is going on, Why would I return the phones and owe $692 for them . They told me that LG phone I owed $108 and its $200 to break that contract. Makes no sense. I told them then to mail my phone back to me and If there is service provided I can use the service and I was told NO>Now we keep the phones and you pay us the money. How is this fair to me as a consumer ? Each time I call your company I get hung up on after being placed on hold, No one know anything . Jenni is the only person that Helped me thru this but does not look like she can help me now. We get run around and this bill with Unknown charges are being sent to me. Her email address is [protected]@sprint.com she was not able to leave her direct line with me. She authorized me to send the phones back and your company sent me pre paid shipping label.. If you company did not authorize to send these devises back why would they send me prepaid shipping label and return box? I am filling complaints with state attorney general and BBB in 48 hours if this matter is not resolved. I am also hiring an attorney and will file a law suit against your company for unfair practices against consumers and for ripping people off. I found more then dozen of people that are willing to step forward with this. Please do what right and what your company said it will do when they spoke with me . Seems like no one know what they are doing at Spring. Very disappointed .[protected] Elena Kharitonov.

We have called 10 times to get our service disconnected (to break our contract) and the customer service finance area of whom we're told can't help us, keeps transferring us to a silent area that then hangs up on us. This is totally ridiculous, each time the agent insist we will not get disconnected and they will stay on the line with us. Now if there is something wrong with their phone system, they need to address it. We are feed up with sprint and we've been with this service for over ten years. This is unacceptable customer service, they say they value our service but this is not believable.

I have been with sprint since its inception back in 1987, if i'm not mistaken. I remember both my brother and I signing up and receiving 2000 free minutes in addition to the plan minutes because sprint was trying to get people to sign up. Both of us still have our accounts. My account might not reflect back that far because I was actually working for sprint for a few years after getting laid off from ibm after 29 years of service. I had what they called a zero account for a few years.

Enough history. I have 5 lines on my account. My son had an issue with his phone, [protected], where it would not power up. I have insurance so I took it to a corporate store. Asurion told me they had to order parts. Four days later, the parts arrived but they did not fix the issue. Asurion then told me they had to order a replacement phone through the erp process or a dhrp as it was called when I was working at sprint. Long story short, my son was without a phone for 59 days (july 13 through september 10, 2018). When I was working there, we supplied our customers a replacement phone in 3 days! In my case, after about 4 weeks of being without the device, I tried calling about 4 different numbers at sprint for assistance but their only concern seemed to be selling me another device. One sprint representative gave me a number to an asurion representative who also offered no help whatsoever. After the refurbished phone finally arrived, it was doa. It would not power up. Asurion wanted to expedite another order which I was not to happy about having to start this process all over again. I expected them to replace it with a comparable phone especially after 59 days! Asurion instead opened it up and repaired it in order to get it to power up.

I called sprint customer service to try and get credit for the service and insurance I had paid while being without a device and the representative was asking me where I had purchased my device. She actually told me it was a "discounted" phone. That so called "discounted" phone was purchased new from sprint for $1000.00 ($840 in lease payments plus $160 to keep it)! That doesn't sound like a discounted phone to me. A "discounted" phone is what I received! In exchange for that $1000.00 phone, I received a refurbished replacement that didn't even power up out of the box. I do realize that a refurbished phone is what is provided by asurion/sprint in the agreement but in 3 days, not 59 days. When I was an employee, we provided new replacement phones from inventory when customer satisfaction situations warranted it. She finally offered me a $35 credit to my account and basically said take it or leave it, which I don't consider fair at all. I was actually expecting some sort of new comparable replacement for my device.

My question here would be, does sprint now consider a $35 credit and a very questionable refurbished phone proper customer service for servicing a $1000.00 new phone after a 59 day outage? I sure hope that is not the service they are offering its 54 million subscribers...

We went through more than a year of Sprint's harassment and decrepit accounting practices: We overpaid this rogue Company close to $200.00 just to get them off our backs(We were sick of the harassing overcharges and being transferred at least 50-70 times from one representative to another to get clarity on the billing errors). We tried without avail -- as you will read below -- to untangle ourselves from severe billing problems that cross the line into fraudulent charges. When we wanted to extract ourselves and cut off all relation with Sprint and terminate our service, numerous representatives harassed us stating "something bad will happen if you leave Sprint! It's a dumb move!" We thought we were finally done with Sprint, but then their continued accounting and mis-billing practices manifested itself in the form of harassing us for additional money due for "wireless service charges." We could not believe the rogue Company would continue badgering us even after we unintentionally overpaid them. They first had Diversified Adjustment Services harass us at our workplaces and after we filed a formal complaint against Diversified, Sprint hired Enhanced Recovery Company(ERC) for yet another round of gangster tactics. Now, ERC has continued where Diversified left off, going so far as to spam our postal box -- abusing the Postal system -- with mails expressing language to the effect of "We can work things out if you just pay part of what you owe and this will take care of everything." Once again, similar to the prior rogue company hired by Sprint to harass customers, ERC's gleeful, wheeling and dealing solicitation of an offer for help fails to address the core issue of why ERC fails to substantiate fraudulent charges owed and rather resorts to haranguing abuse of innocent consumers by misusing the Postal system to target their mail boxes, spamming consumers with emails, and making harassing personal and workplace phone calls.

Rogue companies such as Diversified and ERC are required to stop harassing phone calls upon express demand to stop, however they fail to recognize this and continue bombarding home and workplace numbers with absolutely no reflection on the consequent liability and repercussions from the employees and workplaces they are calling.

It is no wonder that Sprint faced severe FTC penalties running into the millions of dollars for swindling consumers of their money. Unfortunately, Sprint's gangster tactics continue trampling over innocent consumers as we experienced firsthand.

Hello!
Approximately 1.5 month ago I got for flex lease a new phone (iPhone 8 plus, [protected]). I returned my previous phone with a little crack on the screen. Because I pay every month the phone insurance (TEP-Plus) I expected to pay for the screen $29. The person who sold the new phone said to mail the old phone to the sprint office but I was never told that it should be repaired first otherwise they will charge for the repair full price even if I have the insurance and responsible only for the copay, and now I see a charge $162.41 for a damaged phone.
On August 24 I talked with Rona and her boss Steven from sprint customer service. Both of them claimed they understood the situation and are going to resolve this. Steven said I should get a call from sprint in 2 - 3 business days by September 29. I never got any communication from Sprint and the due day for the payment is coming soon - September 13. Please review the case and issue the credit for my account.
Thank you,
Elena Snegova

Please see the below message. I wrote it out in detail because I was so frustrated:

To whom it may concern:

I travel internationally at least three times per year. I'm writing this letter after yet another frustrating conversation with Sprint International customer service, which has led me to conclude that I will disconnect my Sprint service prior to my next international trip. I have not had at least 10 such conversations over the past year with your representatives and have wasted hours upon hours speaking with them. Your services and representatives' care are simply not conducive to efficient international travel.

My family and I have had Sprint's service for about 15 years (prior to the Nextel merger). In my opinion, recent conversations reflect a steadily deteriorating level of service, bait and switch tactics, and blatant unprofessionalism due to customer service outsourcing.

For example, I spoke with a manager supposedly named John today (incident number I1454494190). He explained to me that he could no longer unlock my phone because of a "new policy" that prohibits unlocks for leased phones. I asked him when this policy started and if that was before or after my lease was signed. What ensued was a hilarious run around about what comes sooner, October 6th, 2017 or the "new policy" date, which he could never name. Every time I asked him the date of this policy, John told me (quite rudely and repeatedly) to look on sprint.com/unlock. I explained to him very calmly that I could read very well, and that there is no such effective date on that site. He was dumbfounded and asked me to go to sprint.com/unlock for more information.

Frustrated, I asked him what my payoff amount was - mind you, for the remaining 7 months of my 18-month lease - to which he replied over $540. I walked him though my Sprint bill to show him that $40/mo for 18 months comes out to be $720. That is without the $20/mo discount I have. He could not explain why after leasing the phone for over half the term, the payoff amount is 3/4ths of the full lease amount. Again - dumbfounded and "please go to sprint.com/unlock for more information."

I encourage you to look up my calls from December of 2017 for similar issues. At one point, a service rep told me that my phone would be unlocked, but then a manager denied the unlock. The rep's name was Shirley (incident#: I1316262128), and the manager's name was Leo (incident#: I1315766675). Your representatives have a habit of "escalating" to managers by asking if they can call me back. Invariably, managers called back during work hours. They did not follow-up when I was unable to answer the phone. No return numbers are ever given, and I have to spend hours on hold again.

My only ask during these calls is to find an economical way to travel internationally and use an international sim card. Invariably, Sprint's data charges are higher than India (the country I visit most for work). None of your representatives have been able to answer this, and they always attempt to sell Sprint international plans. Such underhanded sales tactics ought to be below Sprint. I humbly suggest that these reps be reprimanded and retrained.

My wife has T-mobile through work. I checked their website while on my call with John, and I could purchase two Galaxy Note8's (my current phone) for the purchase price I was quoted. This would be on top of the fact that if I add myself and the rest of my family to her plan, we'd save doubly. The greatest benefit of the switch, in my mind, would be adequate customer service.

As I have said, my family and I have been with Sprint for over 15 years. We'd like to stay with you, but your customer service is abysmal. We need a way to economically travel internationally and double request that your representatives focus on understanding and explaining your policies instead of repeating pre-scripted algorithms.

i was planning to switch with sprint, for 2 lines (9/1/2018)
. i had been over the phone for over 25min to verify SSN, my ID, date of birth with 3 different people... Worse than TSA at the airport.

Jesus ! and at the end, someone said that I cannot get the phone, i will be getting a letter on the mail ? and they hung up at me...

easier to get a fu**en car or a house than a stupid phone of your dam company. you need a credit score of 900 to get a lease of a phone with sprint ? you are ridiculous.

forget you. you said you are up to your competitors? YOU WISH !

Worst cell phone service I've ever had!
I wish I'd have stayed with Verizon. The money save by switching to Sprint was not worth it. I'd pay amother $150/month for better service with Verizon. Also sprint lied about my bill. I was told $167/month when I set up my plan. Turn out it was supposed to be $184 but I rarely have a bill under $200. Bunch of lies and hidden fees with garbage service.

Approximately two months ago I signed up with Sprint and purchased a Samsung Galaxy 9 S + Smart phone, the phone was placed into a protective case on arrival, and has never been dropped or misused in any manner what so ever. Recently I noticed various odd behavior with the phone itself. It started with the WIFI Hot Spot failing to function correctly, the phone was reset to factory settings and a few days later, when WIFI was restored to my home it seemed to be functioning correctly. Now the WIFI Hot Spot works and fails randomly, with a fully charged battery, the phone will drop calls and restart for no reason, when creating emails, the phone will reset or freeze, dropping all data in the email, the same is true for SMS etc., beyond the phone having more bugs than a Roach Motel, to exacerbate matters, on removing the phone form the protective case that it has been in since say one, I noticed that the screen around the back camera is cracked. Sprint states that since I did not report these issue within the first 14 days, they are not responsible, and I have to go through insurance if I want the phone repaired/replaced. The phone was working as expected the first month and it took perfect pictures so I had no reason to check the back screen. This damage to the back screen had to have occurred before I received the phone, so it is unfair that I should have to pay a deductible to have the screen repaired, furthermore the fact that the operating system on the phone consistently errors out on multiple applications has nothing to do with my use of this phone.

There was a sprint tower down by my office where I work. Everyone who had sprint in my office had no service. NO incoming or outgoing calls, no text messaging or downloading apps. All the other phone companies T MOBILA, AT&T, VERIZON AND EVEN METRO PCS had service. I called on Monday to advise I had no service since no one advised me of the outage. The rep offered me $5 off my bill. What a slap in the face. It has now been three days and still no service, no explanation. Its funny this company will cut your phone off, tack on late fees, etc but will only offer their customer $5 for a huge inconvenience. They want there money well I want what I pay for which is service. I wont even get into the time I called and the rep hung up on me. I would never recommend this company and as soon as the contract is up I am out!

In 04/18 switched to Sprint. We have a teenager and they wanted unlimited data and the carrier we were with at the time didn't have it. We went to a Sprint store located in Conway, AR. on Amity Rd. They were having a promotion 4 lines of unlimited data, talk and text for $100. A lie! We got 4 lines and my bill is $158 per month... service charges, fees and taxes. We asked them 2 times what kind of service we would get at home in Mayflower, AR. We gave them our address and they supposedly pulled our address up on their map. They pulled up a map and said that we would get excellent service. A lie! They said Sprint had towers all around where we lived. A lie! Come to find out, Mayflower, AR. only gets zero to fair coverage and they have no towers around Mayflower, AR. When we were going thru the sign up process it took them 5 hours to get us signed up and get our numbers from our old carrier switched over to Sprint. They closed at 8 pm and we didn't leave the store until around 9:20 pm. We were tired. They have no stools or chairs to sit down in, so we had to stand around the entire 5 hours. So afterwards we went out to eat, then went home and went to bed. Got up the next morning, and we had no service... not 1 bar on our cell phones. We went back to the Sprint store and said we wanted to cancel, because we didn't have any service. The manager and assistant manager (who signed us up the night before), informed us they had already sent our old phones to Sprint and that once the contract was signed that it could not be cancelled, that we would have to terminate the agreement and we would have to pay $360 in termination fees, plus $45 per phone (we got 3) restocking fee. At the time I didn't know that we legally had 3 days to get out of the contract and Sprint sure didn't inform us of that fact. Instead, they told us to call customer service and have them send us a magic box (signal booster) and so we did. They assured us that the magic box would solve our problem. We had to wait a few days to receive it because they mailed it to us. We get the box and I had to plug it up in every room in my home, before I finally get a signal in the very last room I try. Even with the booster, our phones still worked poorly. If you can make a call, sometimes it gets dropped. Sometimes you have to call a number 3 or 4 times before it will ring and I have people tell me all of the time that they tried calling me and that my phone goes straight to voicemail and never even rings. I have put up with this since April and I am sick of it. On 08/27 we wake up and we have NO SERVICE again. I check the box and it says it can not detect a mobile network. I unplugged, restarted, rebooted, etc... everything I could think of trying to get that box to work. But, it kept telling me it didn't detect a mobile network. I had had enough. I got in my car and drove down the highway searching for service and finally I got 2 bars. I called Sprint Customer Service and spent 1 1/2 hours on the phone with them. I first spoke to customer service, then I was transferred to a supervisor, and finally to a manager. The manager said there was nothing he could do for me. I told him I wanted out of my contract because I never got reliable service and he said it would take a corporate executive with Sprint to cancel my contract and he promised me that one would call me the very next day. Guess What? No one ever called yesterday. So I call back this morning and talk to a supposedly top management person. I explained all of this to him and asked about getting the contract voided. He said NO! He said I had some usage on my phones. I said sure when we go to Conway, Maumelle, L.R., etc... we can use our phones... we get service. But, we didn't get service at home 90% of the time. He tells me that "usage is usage. It doesn't matter where you get service... We had usage. I asked him to look and see what area the usage was in and his reply was,"usage is usage."he then proceeded to tell me that sprint never guaranteed me that I would get service at home. I was dumb founded and told him that the majority of people now days relied on cell phones and didn't have land lines and that was my case and that I needed reliable phones. That I have elderly ill parents that I need to call every day and they need to be able to call me if they needed help. He again tells me that sprint never guaranteed me that I would have service where I lived and told me to read my contract... That sprint was not obligated to make sure that I had service at my home. He told me I could terminate my contract but it would cost me around $600 to do so. I told him I could not believe that sprint didn't care anything about it's customers. That what would it hurt a large company like sprint to let me out of my contract when they had never supplied me with reliable service... That I was told twice that I would have excellent service at my home and that was a lie. He then repeated again that it was not sprint's fault if I didn't get service at my home and that they didn't guarantee me that I would get service at my home." The man I talked today was supposedly in top management. He was rude, obnoxious and a jerk. His attitude while talking to me was a condescending one. You know, he personally may not have guaranteed me data and phone service at my physical home address, but the assistant manager sure as hell did. What? Does Sprint let it's store's employees tell potential customers, including blatant lies, anything in order to get them to sign a contractual agreement with their company? I believe they do. And the more complaints I read online, the more convinced I am that there are a lot more people who believe this as well, because these people basically have the same complaints that I have. Needless to say, I am mad and extremely frustrated at this entire situation. Sprint has lied and lied to me just to get me to sign up and now I feel like there is nothing I can do. I am not going to pay $600 to terminate my contract and if I do terminate and don't pay the bill they will get a collection agency after me and put a negative mark on my credit report. Sprint doesn't give a crap about customer satisfaction. Do I have my lawyer sue? What do I do? How can I get out of this? I have no cell phone service at home most of the time and it looks like I am going to have to get cell phones from another carrier because Sprint won't honor it's agreement to supply me with reliable mobile data and phone service. I don't think it is right that a Sprint store can guarantee me I will get excellent service at my home address and then when I find out that is not accurate information... that Sprint won't allow me to get out of my contract without being severally penalized.

On June 4, 2018 my mother went to Sprint in Norwalk, CT to return all four of the phones that she had rented from Sprint due to the fact that she had canceled her account. This cancelation was done because of all of the horrible customer service we have been receiving over time with unnecessary charges over time.
Out of the four phones that she brought only three were accepted. She was told to go to apple to verify that the last phone was working properly. Even though she had returned three phones this day, they only gave her two receipts for two phones. When this happened, she did not realize as she was getting very nasty customer service when she just wanted to know why the last phone was not accepted. That day she left very upset.
On June 10 I personally went to the store to return the phone, but I was told that I could not do so unless my mother was with me since the account was under her name. This day I was "helped" by a guy named Carlos.
On June 11, I went in with my mother and returned the last phone which was check by the apple store in Stamford, CT and was in fact in great conditions. When I returned this phone, I was told that it would not be reflected on the last bill since it would take about two weeks for the phone to arrive to the warehouse. As a result, my mother's bill was $647.70 dollars instead of her usual monthly bill that is $282.59. My mother paid the $647.70 as she was told that she would get reimbursed for the last phone once it arrives to the warehouse.
In the return receipts for each of the phones, it indicated that each phone is worth $205 dollars. After calling over and over to check on the status of this check, I finally received a check for only $23.75 dollars.
I am beyond upset. If I knew that I was going to be charged for the phone and never receive my reimbursement after they took the phone, I would have kept it. I have been calling Sprint that is located in Norwalk, CT for the past two months, and every time the manager always appears to be busy. The person that "helped me" and my mom since the very beginning of this mess is Pablo. He is always leaving me on hold or suggesting that the manger will call back when he has not.
This problem has been going on for over 2 months now. I will really appreciate if I get my refund money. I do not know what to do anymore. Every time I call they either put me on hold for over 10 minutes, hang up on me or give me the excuse that they will call me back.
I really will appreciate any help I can get to resolve this ongoing issue. I am afraid that once the check that arrived on 7/23/2018 expires (after 180 days) that they will use this as an excuse to not refund me.

The account that we had with Sprint was under Maria De Leon, and the account number was [protected]. We are no longer Sprint members.

Hi, I am not usually one to write a review but after the experience I had last night and the frustration I feel the need to do just that. First and foremost I will start by saying that I am a customer of sprint since 2003. I must say that I have never had a bad thing to say until last night, I've heard it all but personally I had no complaints until now. It all started when I was unable to log into my tidal account on my new phone. I started by chatting with someone, after one hour she was unable to help me and stated that I should call the customer service number where they would already know the situation and the correct department would help me. There I was transferred several times, repeating my issue over and over again. Still they were unable to recover my tidal account. My concern then turned Into making sure I did not have 2 subscriptions of tidal. After several other transfers and explanations of what the issue was., they transferred me once again, this time the rep I spoke with assure me that she was sending a new link for me to create a new username and password for my already subscribed tidal account. I assumed everything was done and got off of the call. After 30 minutes of waiting and not receiving the link, I called once again. After a 40 mins wait and speaking with yet another rep for 30 mins i was transferred several times once again. The last person i spoke with had me on the phone for about 30 mins before he finally told me that I needed to contact tidal themselves and that it could take several days. After a total of 5 hours waiting and on the phone, finally he tells me there's nothing sprint could do. It was easier to cancel my current tidal account and start from scratch. It is absolutely unacceptable the time I have wasted. From a customer service background I have never felt so frustrated until now. I am seriously considering changing carriers after so many years.