CHECK THIS OUT!!! I wrote the comment the comment above-refeerenced by SgTa. Contact the Better Business Bureau- and they will take care of everything. Only thing was, this company was also in violation of the Soldiers and Sailors Civil Relief Act (my husband is in the military). I mentioned that to the BBB. This company is crooked.
Consumer's Original Complaint :
This is from an account my husband had with Verizon in WA state (account name was Jeramie Anderson). Collection agency was RPM so we contacted them and paid the balance in full. They claim that since we paid the acct in full via debit card, we must wait 30 days after the paid date to get a receipt. This is because most people will pay and get a receipt and then later contact their bank within the 30 day time frame to file a Regulation E complaint stating as though they did not authorize that payment. So, the bank gives them their money back and in the meantime, the person will have the report removed from their credit report as paid in full. We just want a damned receipt. After the 30 days you must call to get a receipt. They do not automatically issue one. Whatever- fair enough I thought. Though I am not one of the criminals who would do what I stated above. Now I have been contacting RPM for the 10th time in the last 45 days since we paid it, they claimed they would fax the receipt. Then after explaining that I did not get the faxed receipt, they say they cannot fax them. You must put your request in through a request receipt answer machine. I have done this numerous times and this company now claims that it takes 30 days after the original 30 days past the date of debit to get the receipt. That's a total of 60 days past the paid date to get a receipt and they don't just send one? This company is crooked and I wouldn't trust them further than I can spit. I have asked for management, I have escalated my complaint and they just get more and more rude with me when I call. They don't want to talk to me about it and tell me to put my request in through the request line. I have been transferred to that extension I don't know how many times now, but it obviously doesn't work and I still don't have a receipt. I paid this April 9, 2009 and today's date is May 22, 2009. I only want this receipt because I am waiting for this item to close on my new home loan. I cannot close on the loan until I have proof that I have no collections in my name.
Consumer's Desired Resolution:
Receipt- paid in full.
05/22/2009 web BBB Complaint Received by BBB
05/26/2009 LAM BBB Complaint Processed by BBB Operator
05/26/2009 Otto EMAIL Send acknowledgement to Consumer
05/26/2009 Otto EMAIL Inform Business of the Complaint
05/27/2009 WEB BBB RECEIVE BUSINESS RESPONSE : Dear Complaint Department,
I have reviewed the complaint filed by Mrs. Anderson. I would now like to take this opportunity to respond.
I have been in contact with Mrs. Anderson and have addressed and resolved the issues in her complaint. I have also provided her with my direct contact info if she has any further questions or concerns.
If you have any further questions or concerns please feel free to contact me directly at (425) 412-2607.
Quality Assurance & Compliance
05/27/2009 LAM EMAIL Forward Business response to Consumer
05/28/2009 LAM BBB MORE INFO RECEIVED FROM THE CONSUMER : (The consumer indicated he/she DID NOT accept the response from the business.)
The issue has been resolved, however, we are not completely satisfied. This company has contacted me and provided me a receipt. It should not take a complaint to the BBB to get a receipt from a paid debt from any creditor. My husband is a military personnel and what this company has done is totally violated the Soldiers and Sailors Civiil Relief Act. Though they are not required to ask if we are military or not, all individuals should receive the same treatment. It does not take 60 days to provide a receipt to a customer!!!
05/28/2009 LAM BBB Consumer Satisfied with Business Response
05/28/2009 Otto EMAIL Inform Business - Case Closed SATISFIED
05/28/2009 Otto BBB Case Closed SATISFIED