I've been a good customer of Sprint PCS services for several years and never had a complaint about their service while I lived in Arizona. I liked them so much that supplied them with extra business by pushing my employer to use them and all of my family members.
That is until I moved to North Carolina. I moved here in June with my family. After my move I found that my cell phone didn't work in my house, it didnt' work at my office, and it didn't work while I was driving.
I called sprint customer support about this several times trying to get the problem taken care of, but they were unable to resolve the problem.
I asked to be release from their service, however, since I had four lines with them and two were still under contractual agreement they told me that I'd be faced with a $400 fine.
After speaking with Sprint for over two months I was finally able to speak with someone that was willing to help me out. They agreed to reduce the penalty by 1/2 on the two phones and let me out of the agreement.
After stopping my service I was contacted by this manager and I was told that it was all taken care of and that I owed spring $0, and that actually Sprint owed me $43. I was completly happy with this and was quite suprised as well and asked this manager to confirm her statement 3 times! After being assured that I owed sprint $0 I was happy and went on my merry way.
Until last month when I got a bill from spring for over $400!!
I started calling the manager that helped me out but all I ever get is her voice mail. I've left her countless messages to which she fails to reply.
This week I called Sprint Customer service and after 2 hours on the phone trying to get them to track down this manager I finally was able to speak with someone that called the Sheena directly... that's the manager that gave me the discount 2 months ago... they came back and told me that she didn't answer. I wasn't suprised. They informed that the Sheena was supposed to call them back Tuesday evening and that I'd be contacted after that. Today is Thursday, Sprint hasn't contacted me and neither has Sheena.
I don't think that I should have to pay Sprint a dime since I was told that I didn't owe them anything, and until Sheena owns up to what she said, I'm not paying them.