i agree, they should make it clear that their policies do not follow sprint and nextel's policies. you would think that they would be the same, but be cautious. i just bought the new curve for $250. i am having problems with it; reception is horrible, the alarm does not function correctly, and when i answer the phone, the 1st 3-4 seconds are on speakerphone. i called nextel support, they told me to bring it to the store i bought it from. i called 1st before i did, they had to order my phone. i called on the expected day, and i was right by the mall finishing a job. sara the manager told me it was in and i could come get it. i told her i'd be in as soon as i completed my job. about 15 minutes later karli, my salesperson, called to tell me i needed to bring the box or they would charge me $250 to be refunded back in a week or 2. i told them it was in the trash and asked for a different way to swap the phone. they told me either the box or $250. at this time i was driving past the mall as i'm speaking to them. they told me it would be a waste of time, so i didnt stop. after work i went home (40 min from the mall), we dug out the box from the trash (it was gross), i took a shower and made it to the mall by 8:35p. with the box and phone, the swap should be done by the closing of the mall right? wrong, i left at 10:10pm, and it gets worse.
as i entered the store, sara was at the 1st register, so i stopped there and set my box (in a zip-lock bag) and my phone on the counter and asked for my new phone. she looked at it and went to the back room for a few minutes. she came back and told me that because the way they ordered it, i would have to pay the $250 and get the refund 1-2 weeks later. i asked her why she had me drive 40 min home to get the box and drive 40 minutes back to bring it to avoid the $250 charge. she replied it was policy. i asked her why the her and the 5 or 6 other people i have spoken to over the last few days never informed me of having to pay an additional $250. she didnt know. at this point, i already wasted about 2 hours on trying to get my brand new phone that doesnt work, for the one sitting in the store. i was told if i broke it, i would get the one they had with no problem, i have insurance. but if they swap me a brand new phone, they have to charge me $250 (to be refunded). by now i'm completely irritated and told her to just run it thru so i can go. at this point she asks me if i'd like to bring it to the corporate store (i passed on the way) to get my $250 back. i asked her if i can just bring it there for the swap and get the refund all instantly. she told me yes. i asked what time they closed, she told me 9p... it was 8:58. i asked her why she didnt tell me that a half hour ago so they could have taken care of me... again, sara didnt know. i forgot to mention, sara is the store manager.
it gets better, she had issues activating my new phone (reason for me leaving at 10:10pm). i reminded her again that i use the phone for business, and i need one that works, not to screw around with one i may have problems with, just give me my crappy one and i'll go to corporate tomorrow. she told me it would be ok. it was way too late and nextel order support told me their hands were tied (mccall is independant), so i just left. i left the store with a blackberry with only contact info, not all my info. when i asked her where all the other info is, she acted suprised, like it was an odd request to have all info moved to the new phone... they did a complete transfer when i upgraded a few weeks earlier from the 7520.
DO NOT BUY FROM MCCALL COMMUNICATIONS! BEWARE OF THEIR POLICIES!