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1.7 667 Reviews

Sprint Complaints Summary

116 Resolved
551 Unresolved
Our verdict: With Sprint's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:45 pm EDT
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Sprint air card

I purchased an air card for my computer to receive the internet from Sprint last October. It worked several months and suddenly slowed to a snails pace, so I called Sprint. The rep told me to uninstall then reinstall the software on my computer and when through it with me over the phone. However, when we tried to re-install the software it did not re-install and therefore, the air card would no longer work at all. The rep said they would send me a new card and start the process over again when the new card arrived.
When the new card arrived, a rep tried to help set up again with the new air card but again we could not get the software to re-install. The rep said I needed to download new software before we could get the new card to work. I explained I did not have the internet to access the new software and that was the whole point of getting the air card to work because I need the internet and had not other source! I was sent to a supervisor and was told that I would need to internet in order to obtain the software and had no other solution since the could not mail the software to me. Since this was not fault of my own, she said the would send the call to have our service contract canceled since the air card was of no use to me.
The supervisor over this department refused to listen to the previous supervisor regarding our situation and dis connected the rep from our 3 way conversation and told me it was not their problem and then began asking if we had virus protection services such as Norton, etc. When I said yes (as most computers no days do), she said the problem was caused to this virus protection and not their problem and refused to cancel my contract. I know she was finding someone or something else to blame and she knew most all computers have virus protection and found that to be her "way out" to refuse to honor the cancellation request.
We cannot use the Sprint card and refuse to pay their monthly bills for service we do not receive. My account has now been turned over for collections for $175 in cancellation fees and etc. I could pay be refuse to enable Sprint to steal from me. I have to now deal with the "ding" on my credit as a result! SPRINT will take advantage of the customers and could care less if it is THEIR FAULT!

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11:35 pm EDT
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Sprint overbilling

This is sort of long but bear with me, its worth reading….pass this on to everyone you know, even if they aren’t sprint customers, this may keep them from making a fatal mistake! Dealing with SPRINT and constantly being overbilled is bad enough then you are FORCED to call Customer service and that is a complete waste of air! I honestly believe they are trained to lie, be condescending, rude and get us so frustrated we will just go away. Well, this customer is FED UP with getting screwed.

On September 1st, 2009 @ 9:00 a.m. I went onto the sprint website to view my bill..something I rarely do, usually I just pay what comes in the mail. Anyway my Sept. bill had posted that morning but I had not received it via US mail yet. When I saw what Sprint said I owed, I almost threw up! They had billed me for going over my 3000 minutes in the tune of $395.00. I then placed a call to Sprint Customer Service. So begins the games they play! The CSR and I were discussing the overages while I was waiting on the details of the overages page to load (dial-up). Now mind you I was bum fuzzled at the overages and just believed we must have talked an awful lot in August…when the page loaded and I was able to SEE the calls they were saying were over my minutes I had to do a double take…it goes something like this…call to 903-288-**** 27 minutes OV..billed @ $$. Well that is MY CELL PHONE NUMBER! So I chuckled and told the CSR that there must be a problem, that theses calls were to our voice mail or to each other, I have 4 lines, mine, my husband, and 2 sons! There were also several calls that said UNAVIALABLE INCOMING, so you know Sprint is going to go for the juggler and get you there. Well, the CSR pretending to be shocked said. “Now WE have no way of knowing what the unavailable calls were, ( ya know since they were UNAVIALABLE.) But I continued to say that most of these numbers we are being charged for were “OUR” numbers. She finally agreed and stated “Well, you are right Mrs. S, hold on please.” So begins the wait and see if I will hang up game..they don’t even have music to let you know when they actually hang up on you. Eventually she came back on the line and said she had spoken to her FLOOR SUPERVISOR, (hmmmm that’s a joke, probably the FLOOR WAXER) and they would look into it and CALL ME BACK, but in the mean time just pay what I would normally pay without the overages when my bill came due on the 18th of September. We ended the call and I am sure she thought I was satisfied with that lie, but NOT ME. (call ended @ 9:45a.m.)
I decided to look at my entire bill vs just the overages and what I saw made me decide that SPRINT must think we are all stupid. You are able to download each phone lines individual call log, and it downloads into an excel format..lucky for me, but unlucky for Sprint, I am a whiz at Excel. So here is what I did…first I downloaded my phones history and saved it into my Excel program on my computer. I sorted the bill by RATE (this is where it says MM, NW) then I took those calls out, since with those codes you are not being charged. Then I sorted by phone number and OVER AND OVER AND OVER, they were charging me for SPRINT TO SPRINT calls, even calling our own Voice Mail from our cell phones. Then I copied and pasted the UNAVIALABLE INCOMING onto another spreadsheet, along with my calls to my husband and his to me…I told it to sort by time and date and low and behold it went like this….(AM/PU means you are being charged by the way and AM/MM means you are not being charged)
After sorting, the call history it now looks like this:

(husbands#) August 27 @ 9:00 a.m. UNAVIALBLE INCOMING 45min AM/PU
(my # ) August 27 @ 9:00 a.m. Called to (903-275-husaband) 45 min AM/MM

Get the picture…they were charging him for me calling him from MY CELL TO HIS.
I found over 1000 minutes they had charged me for sprint to sprint calls! Just on that September Bill.
Now if I can sort this out, explain to me why their computer that uses an Excel format can’t? Well, it can, it just doesn’t so we will forever go over our minutes.
Our bills are long and this did take me some time to do this but it was well worth it.

September 2, 2009 @10:00 am I called Sprints Crooked Service Reps and drew the lucky card to be able to speak to Tamesha. After explaining what I had found she replied “Well, your phone was roaming when you were calling other sprint phones” OK, but I have a no roaming charges on my plan, which I explained to her. She went on to say that I wasn’t being charged roaming charges..then I said but it IS eating up my minutes so technically I AM BEING CHARGED. She said every cell phone company does that and I said well if you lived in a colony of child molesters, it doesn’t make it right to BE ONE! I told her that their crappy phones ROAM ALL THE TIME. Then she said I needed to turn off the roaming on my phone. Knowing what would happen I said, OK..and turned it off. Then I said “Know what my phone says now? NO SERVICE AVAILABLE!” I told her that I was sitting in my living room at the same service address I had when I signed up with them some 6 + years ago and was told at the time that this area was IN SPRINTS NETWORK. So, it was their fault that this phone is always roaming. This argument continued for some time before she finally said that she would let me speak to her FLOOR SUPERVISOR. I didn’t get his name because the minute he tried to convince me that the charges were right I explained that he was an idiot if he thought I was going to buy this line of bull. He then transferred me to Tara, the Senior Resource Specialist (I swear they make this up as they go along) She conferred with the first two that the charges were indeed right which I still was unwilling to accept. Next came Beverly (Escalation Specialist) After explaining the entire scenario for the 4th time I simply told her that I had caught them red handed and that I wanted out of my contract..(that must be the key word for them to get even ruder than they were) She had me to hold again and when she came back on the line she said “We are unable to let you out of your contract due to there hasn’t been an issue until now” At this point I was no longer talking, I was yelling and I said “That’s because I JUST CAUGHT YOU”..she also said she was going to put me through to Tech Support (I have to be honest, this threw me off) she said IF TECH SUPPORT COULD DETERMINE THAT THIS PHONE WAS ROAMING THEY WOULD LET ME OUT OF MY CONTRACT….ok..lets reflect a moment AM I CRAZY or was it sprints excuse that being charged mobile to mobile was because I was roaming? So comes Jennifer…she tells me that I had been misinformed by the first 4 or 5 people and that I don’t pay for roaming…yeah I had told them that! She credited my account for the overages and apologized repeatedly. BUT I informed her that while I had been on the phone with them for now 2 ½ hours I had began to remember something…back in April 09 I received a huge bill full of overages of my then 2100 minutes, so out of panic I called Sprint…being naïve and never thinking it could be them I fell into this trap..(My contract had expired..lucky me, so I was no longer forced to deal with them if they p…me off) The CSR dude told me that since I had been such a valuable customer they would waive (it really doesn’t mean what we think it means, it just means they will stick them in somewhere else) the charges IF…(careful) I would re-sign a new 2 year agreement and they would throw in a plan with 3000 minutes. Mind you I did not upgrade phones or get any thing for free, they got me…But out of stupidity I said OK. So after having this come to mind I told ole Jennifer that I was not satisfied and that I was going to pull that bill from April and if I found that those overages were a result of calling sprint to sprint then I would be calling back and I would speak to the CEO of Sprint if necessary.
Immediately after hanging up I accessed my April bill via Sprints website and had to download it into adobe reader (it appears that you can only download previous 4 months into Excel) Well since you can’t download an adobe file into excel I wasn’t sure how to decipher this 40+ pages of charges..but I was determined and so I just saved it to word and started going line by line and every time I found a sprint to sprint charge I changed the line to red…after many hours I was finished….In April they overbilled me by 800+ minutes which threw me into going over my 2100 minute plan. This is their deceptive way of gouging their customers. Deciding it was futile to call them back I just took matters into my own hands by writing to the Better Business Bureau, Texas Attorney General Gregg Abbott, FCC, Consumer Affairs and every other place I could find. I even put it on a Complaint Forum Blog, (first time for me to blog anything) I am determined to get the word out. So please help spread the word..if we don’t band together we will forever take a screwing from the BIG BAD CORP WORLD..but remember if not for us, the customer, they would not even be in business. So never think we cant win…WE CAN.

PS Consumer Affairs emailed me and said my complaint had been chosen to be published so other consumers would beware!
Me 1 – Sprint 0

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XenoMiang
Dallas, US
Sep 09, 2009 3:25 pm EDT

You shouldv'e went to a store instead of calling customer service. I have worked for Sprint in the past and we tried to do whatever we could in the store so the customers wouldn't have to call customer service. I've called numerous times on a customer's behalf to try and get things worked out so the customer wouldn't have to go through the nightmare that is calling customer service, but then again we did have a very high satisfactory rate for our store and I don't know if other stores practice what we did.

Anyways, I'm glad I don't work in the cellular industry anymore because you really get to see how awful business practices are sometimes and how badly people will treat you to get what they want (not talking about you since your reason is valid) but there are people willing to go great lengths to get free phones or discounted plans and credits.

Granted I still have Sprint as my provider due to my grandfathered plan, I don't know If I''d still be with them not having that because I know there are companies out there with better over the phone customer service.

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7:00 pm EDT
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Sprint terrible company

I am unsure of where to write regarding my own sprint complaint, unlike many it is not directly related to my bill but rather some extremely inappropriate behavior on the part of a male customer service rep during a recent call to set up an automatic payment in which he proceeded to ask me where I was located, how far it was from the city he worked in, how long of a drive it would be to my home, if I ever visited the city in which he worked, verifying my home address and telephone number on more than one occasion keeping me at bay with a ridiculously long call all the while, when I became obviously uncomfortable he simply laughed it off an ended the call quickly. I am unsettled by this persons inappropriate behavior, I am apprehensive calling into customer service again or writing to an entry level employee and divulging any personal information to further this complaint but I am far more uncomfortable knowing this person an other unsupervised unstable employees such as him are privie to this information as well. Do they record these calls? I would welcome any advice and direction with this issue.

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Howard
, US
Feb 25, 2009 2:43 pm EST

Not only am I disappointed with Sprint's customer service/contract practice (if you change your plan you are in for another 2 years of bad service!) but this goes a lot deeper now. I have been a victim of identity theft because of sprint and they just give me the run around and no resolution.

This all started last August. I go to my mailbox to find letters from two different credit card companies asking for verification that I have opened accounts. I have not so I call up the companies and get the run around and get transfered from customer service rep to customer service rep. I cannot be given information about these accounts opened and it takes forever to get these accounts closed. I go and write a police report. I got out of one reps of the credit card company (a slip up because the frauds identity is always protected) that the address used to open the account was in Monroe North Carolina. The Orange Police department said they will give the case to the Monroe Police Department because the crime took place there. I check my credit, call back to ensure the accounts were indeed closed, hire a credit monitoring company, and put a temporary fraud alert on my credit. I hear nothing but a month or so later I get a call from the MOnroe Police department saying they are working on it. This has taken me away from my work for several hours, cost me lots of stress, and cost me money to run my credit and get monthly credit monitoring which I now have to do for the rest of my life. I think it is over, however, it is not.

Around Christmas I get a call from Bloomingdales asking if I had placed an order online. The order was for a little under $500 but a different shipping address was used causing warning flags with Bloomingdales. I did not place an order. A Bloomingdales account had been opened in my name along with a Macy's card. Two new accounts open. Again I must go through the hassle of getting these accounts closed. And I lose sleep. My fraud alert only lasted for 3 months so this is why this person was able to use my credit again. I go to the police, they say that since the account was opened online, even though a Monroe Address was used, they will handle the case this time. I get the feeling I am wasting my time writing a report because it seems that it has just been put in a big pile of 'not important' reports. I get a call from the Monroe police department in January. I let the Orange police know and they say not to talk to them...perhaps, they say, this person is the fraud. My sense of trust is getting skewed, who can I trust? They ask for the police officer who called me number which I give them and again I feel nothing is being done. I write a complaint with the Federal Trade Commission. Police says this is a waste and is only for statistics but I want to do all I can to protect myself. I know no one in Monroe North Carolina...how did this person get my info?

I find the answer in Early February. The Monroe police department calls me back and asks if I have a sprint account. I say I do. She says they think there is a connection. Late in February the suspect, a sprint employee, gets arrested. They find 13 victims information in her belongings. They are all sprint customers. This fraud was a sprint employee and accessed my social security number, address, birthday, name, and who knows what else through sprints records. I get a letter from the Monroe Police department saying my personal information had been found and a suspect arrested. It is still recommended that I check my credit and have it monitored because there is no telling who else has my info even though the suspects records had been confiscated. I am told after I inquire that the suspect is out on bail but I am told that she can get up to two years in prison for each victim (26 year maximum sentence for all 13 of us) her trial will not be for a year or so...

I get a call from Darsheen Mays, executive services for sprint on March 19th. She apologizes and says that perhaps my personal information was taken and I should check my credit... Geeze.. this all started in July and I knew about it since August...this is not new news to me. She apologizes for the inconvenience and lets me know that the sprint employee has been apprehended and fired. An apology, I say, this is it? Yes and if I wanted I could have a $25 sprint credit... A $25 sprint credit is an insult. .. I have been suffering with this for 9 months and I get offered a $25 credit...she goes on to say perhaps she can offer 1 year of credit monitoring for free but I need to switch to Sprints credit monitoring service... HELLO! Sprint does not protect its customer's identity...how can I trust Sprints credit monitoring. No I say I deserve more and I do not want to change my credit monitoring service...and only 1 year.. I have to have my credit monitored now for the rest of my life! Who knows how many frauds have my personal info now because of Sprint's negligence... well thats all she can offer and no one was there to offer more... I could call back if I wanted...she gives me the number to executive services and says to ask for her. I have called twice more and left messages with no return call.

I call sprints customer service only to be hung up on then switched to several different departments all who say it is not their department and have no idea what I am talking about. When I call executive services they ask for a case number.. I was never given a case number... Darsheen does not answer her phone. I spend hours trying to get through to someone who can resolve this problem. Sprint insults me with their $25 credit offer... Is 9 months of my life worth $25 to them? Tells you how much sprint values their customers! I finally settle on telling one of the customer service reps to give my number to his boss and to have someone who knows about this matter to give me a call back... this was on Monday I am still waiting for a call back!

If you are a sprint identity theft victim or a lawyer who knows what I can do ...please contact me... This has been a nightmare that I cannot describe in words... All 13 victims should unite and maybe there is more? SPRINT obviously does not protect its customer's personal info which is apparent. This is the doing of 1 spring employee but perhaps there are others who have suffered this same thing from another employee. Sprint should be held accountable for their neglect ! Sprint customers Beware it can happen to you!

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Gina
, US
Mar 01, 2009 10:49 am EST

I called Sprint in Dec 2008 to ask when my contract would expire. I was told Feb 21, 2009. I said I wanted to ensure that my service ended on that date. I asked if I needed to call back on Feb 21st. They said no. The service would end that day. On Feb 24th the service was still active. So I called Sprint again. First they tell me I have to pay through the end of the billing cycle no matter when the contract ended. Huh?

Second because I have another phone on the line and it has another contract (that they failed to point out to me in December), I either have to pay $200 to cancel that line or continue to pay until Aug of 2009. I asked to speak to a supervisor. This guy was so rude. I asked why I wasn't told that when I called them in December. He answered 'If I tell you that a coin is a quarter, do I also have to tell you that it's 25 cents'.

He continued with other insults in this same vein. I was so shocked, I didn't know what to say. I was a Sprint customer for over 10 years and always paid my bill on time. Do I have any recourse here? Or do I just pay the $200 and thank God I don't ever have to deal with these insane people again?

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Kenny
, US
Aug 05, 2009 6:59 pm EDT

This event took place over the course of a few months.

During the month of November, I spent nearly 3 weeks in Thailand. At that time, I had my cell phone unknowingly stolen from me. The phone was put on a temporary hiatus because I had been studying abroad for 10 months prior to my trip to Thailand. So at that time I paid a minimum fee to keep the service but I was not able to make phone calls. When I came back to the United States, I had my phone service turned back on but discovered I couldn't find it. At first I thought that I had lost it while unpacking my bags in my house so I didn't immediately have my number turned off. Several weeks had past and I had checked my " Sprint PCS together with Nextel " invoice because I was going to have my phone canceled since my contract had expired. This is when the issues began.

-Beginning of the problem-

When I had first checked my account I had a balance of 518$ for a little over a couple weeks of phone calls. I had no idea what had happened, so I called and asked the customer service rep what the deal was. They had claimed that I had made phone calls "to Thailand" during the month of January. I had explained that I was in Thailand in November but had not made any phone calls to the country. I was in a bit of confusion at the time. I had called the fraud department and after several days of speaking with them they had credited the 500$ back to my account. After that situation was over I called again to cancel my account. but this time I had 2, 700$ charge on my account. At this time I couldn't believe what was going on. I called back, and had gotten the same story. I explained that I was living in the U.S. but had been to Thailand a couple months ago. I had also explained the first time when I called that I had misplaced my phone and wished to have my account suspended until we resolved the problem. After being shuffled through 3 different departments, I later discovered that the phone calls weren't being just made "To Thailand" but were being placed "In Thailand" to other Thai numbers. That's when I had realized that my phone must have been stolen. I then asked why my phone service hadn't been suspended when I called about the original bill. I was told that I had never requested to have my phone suspended. I had argued for about 2 hours explaining the fact that I had lost my phone, had the charges, and asked for them to suspend my service. I produced the customer service reps names that I had talked to and the time and dates that I had called and what we had spoke about. Shortly I had a supervisor on the phone telling me that there was nothing they could do about the situation. I had tried to understand and have them explain to me how I could be liable for charges after the fact that I had asked to have my phone service suspended again. They said there was nothing they could do for me.

-The Issue-

As far as i'm concerned, I should have been responsible for the original 500$ if anything. I had contacted them and was reassured that my phone service had been temporarily suspended until I could find my phone.

MOST IMPORTANT. I had signed up for a regular consumer account which had a spending limit on it. After the whole ordeal ended, and I had secured another student lone to pay Sprint for something I thought that couldn't be helped and had later found out that my account had been switched to a corporate account. I believe this happened and that's how they were able to charge me in excess of 2, 700$. At the time I was a college student in my final semester of university. I had no money and thought that aquiring a lawyer would have been triple the cost of what I had to pay sprint. If I had any resources I would have fought this case because I believe that I was clearly cheated and manipulated. I felt that it was me a university student just about to prepare for finals exams, trying to secure a job, and without a dime to his name, against a gigantic corporation.

So I guess my point of this is make consumers aware of what cell phone companies are capable of. I know I am somewhat at fault for loosing my cell phone, but I know that I was taken advantage of by Sprint. Please do not use any of their service or products.

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ambiekay
Topeka, US
Feb 17, 2011 8:13 am EST

some calls are recorded however u should of definatley asked to speak with a supervisor there are going to be a few bad apples with any company unfortunetly but it isnt known unless its reported if sprint monitored everyones call it would double their employees so all of them arent monitored just random but my advice is next time speak with their supervisor and if u dont get one hang up callback any trasnactions that employee made left there id on ur account

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SprintGuy
, US
Jul 16, 2009 8:42 pm EDT

You can fill out the packets of information they should have sent you when you first called and spoke to the FRAUD DEPARTMENT. When this happens it is usually taken care of quickly? This complaint though again I cant believe, if someone opens up new credit card accounts typically that new credit card doesnt have your address and phone number, but the one of the person who opened the account up. I think you are piling it on a little thick, and while Sprint did have an instance of this, accounts affected were given case numbers and contact was made with them. This complaint is a joke as well

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mmm
Hobe Sound, US
Mar 14, 2009 7:28 am EDT

If you do not pay the $200...what are they going to do... disconnect you?... and, if they do... isn't that what you wanted to begin with?

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9:21 am EDT
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Sprint authorizing another person on account

I had a Sprint account that I added my boyfriend on. At the time we had hit a rough patch and he asked Sprint to send the bills directly to him. He was never authorized on the account I had just gotten him a phone through the company in my name. After that I never received a bill again and he moved and never transferred his mail. I would like to know what action I can take against the company for them giving an unauthorized person information on my account and also letting someone else change my mailing address.

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Update by miahutchinson
Jul 16, 2009 1:45 pm EDT

Sprint can authorize someone else on my account but cannot authorize me on it. That is hilarious, especially because I was making all of the payments and it was in my name. Why on earth would they e-mail me back asking for my name and e-mail address? That is ridiculous.

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UpYourArsenal
JC, US
Jul 21, 2009 2:29 am EDT

You can contact sprint and ask to speak to their fraud department, anytime there is authorized changes made to your account they can actually investigate your account and see how the person was able to get acess to your account. I do know that only the account holder is supposed to be able to change the mailing adress, regardless if the person calling in knows your pin/security question answer. Thats about all I can think of what you can do, it really sucks that that happened.

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5:07 pm EDT
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Sprint everything messaging plan

Sprint offers an Everything Messaging Plan, which includes unlimited text/picture/video messaging. What they don't tell you is when you send/receive picture or video mail, it access the web on you phone and charges you 3 cents/kb. Me and my fiance maybe sent 7 pictures to each other over a months course and was charged 50 dollars in data charges when we have unlimited messaging. I have gone into countless Sprint Stores and called Customer Service a dozen times and no one could give me an answer why I was being charged when I have unlimited. From all the hassle, I gave up on Sprint forever (customer for 10 years), now a proud Verizon Wireless customer. Just thought I would share my problems with you guys so you don't have to go through what I did.

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SteveCDMA
Elmira, US
Jul 17, 2009 3:15 pm EDT

I see that many people in other forums have the same problem with data charges associated with pictures and videos as I have just encountered (recently changed my Sprint plan to the 1500 anytime minutes Everything Messaging Family).

Upon having doubt that I was going to have the same problem as others, I called Sprint customer service and expressed my concern before the plan even took effect. Well I think many of you on here know how that goes... The rep told me that all text picture and video messaging would be included and I would be billed nothing in addition to the text/pic/vid service that was completely unlimited. Not satisfied that he knew what he was talking about, I did the online chat and got the same answer (which I was expecting), but I just wanted a transcript of the conversation in case they tried to screw me on the data charges. I highly recommend to everyone to do the online chat and save the transcript for proof of what the rep says you will not be charged for. After all, it's easier to fight a battle when you have ammunition!

Well guess what happened while sending pics and videos... I was watching my account online from day one of using the text, picture mail and video mail and I saw the dollar meter spinning out of control very quickly for data usage (note that text only messages did not incur a data charge.) I should have expected this problem anyway since I read posts on the bait and switch before I even changed my plan. I called Sprint this time to tell them about the charges and they said they could not see the charges until my bill cycle ended. I did not say this to the rep, but was thinking ---> What the ****? You mean to tell me that I have more detailed info on my account visually and readily available to me than the rep who works at the company supplying my service? Anyway, they said I would be issued a credit for the data charges. Though the rep could not clarify why I was getting charged for data. At the end of the conversation I asked if these charges would continue to re-occur and he was not sure and transferred me to tech support. I spoke with the woman in tech support about the issue of data charges when sending pics and videos. She told me that anytime I connect to the internet for any reason I would be billed for data unless I have a data pack! She actually tried to get me to add the data pack for $15.00! I told her that the only way to send a pic or vid was to connect to the internet! I explained exactly that I have a LG Lotus and the steps to send a pic are 1) take the pic, 2) select the send button, 3) select a contact from my address book, 4) send... Well at that last step is where it needs to connect to the internet... I told her that my plan states that it includes unlimited text, pic, and vid messaging. She was silent for a few seconds (probably since she did not know what to say). Then she said that the $0.20 message charge is what is unlimited, but the data is not. After that I just told her to block the internet and we will just use the text messaging which is the only messaging that will not include rip off charges!

I also want to add that after looking very closely at my contract terms of service, I did see this as quoted.

"Messaging (text, picture and video): Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Messages may incur an additional data charge of 3¢/kb."

What do you mean "Messages may incur an additional data charge of 3¢/kb"? Is that the dialog that Sprint's marketers or lawyers stuck in the contract that protects them from a class action suit? Sure looks like it to me!

So, everyone on here with the problem of having something that you can't use... I share your frustration! Quite honestly all the data use charges and data packs are a load of crap! Technically everything that the phone transmits and receives including voice IS DATA, as it uses digital technology to function. They just break everything down as feature services to charge more... Check out http://forums.buzzaboutwireless.com/baw/board/message?board.id=OffTopicRantsandRaves&message.id=7471#M7471 I have a version of this comment on that thread as well. Look at the tread from page one... Good luck to everyone who has to go through these ridiculous hoops of frustration and wasted time to get the product you were supposed to be buying.

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Sprint customer service, fraudulent bills, lies and scams

I signed up with Sprint when I moved to a new residence about five years ago, was told I could also have a cell phone at no upfront cost and would receive only regular monthly bills starting on a certain (reasonable) date.
I keep detailed notes on everything, date, time, who I spoke to, what was said, etc. I learned to do that when I was in law enforcement.
FedEx delivered the cell the next day, I got it charged and activated, etc. So far no problem.
The NEXT day, I received a bill for over $266.00 due immediately, so I called customer service. The rep said she didn't know anything about $266 but I did owe $180.00 something, she had no idea what it was for, BUT, it was due immediately.
I hung up, called customer service again, got someone else who apologized profusely and agreed to cancel my (cellphone) account and remove it from my bill. He did send a prepaid bubble-wrap envelope to mail it back in. I mailed it back, they had to sign for it, and they have always acknowledged having received it.
BUT, it was on my bill for five months and I called every time. I spoke to 19 different people altogether, some nice, some a disgrace. I paid all legitimate bills and have proof, but, after five months cancelled my regular phone also and went with a local company, which was ok for a while.
When they started playing games with my bill, I cancelled and called Embarq, knowing they are just Sprint with a new name.
Anyway, Embarq signed me up, phone and high-speed internet. Was promised a first bill on or about a certain date, for approiximately XX amount of money and I agreed.
Well, the high-speed never worked right for more than a day, had to call cust/serv sometimes 2 or 3 times a day for the same problems. It would work for an hour or two and mess up, so I cancelled the highspeed after one week.
About ten days later, way ahead of schedule, I received the first bill, which someone in fantasyland must have gotten from reading chicken bones or something. It was double what I was promised when I signed up, not including the 'termination fee' for cancelling the internet after only one week of almost no service.
I called cust/service, got someone who could not explain the bill but assured me it was due immediately. I told him to cancel my account immediately and that I would pay what the sign-up rep told me plus taxes and that was all.
Next day, no phone and that's ok.
After that, I receiced a few bills from Embarq, then from a collection agency, which I just toss without opening.
I pay all legitimate bills and no more. My credit is shot because of them, and I really don't care. I will not, under any circumstances, pay a thief to rip me off.
There are some fine people at Sprint/Embarq who are very much appreciated. Then are there the ###s, who, well, never mind.

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CenturyLinkJoey
Greenville, US
Jun 30, 2009 12:04 pm EDT
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Panamaniac,

Sorry you had trouble with Embarq. I can help with the Embarq issue, but unfortunately not the Sprint issue since we are not the same company. If you send me details with the phone number involved, I will check it out for you. My email address is Embarq_Joey@embarq.com. Thanks.

If you need to verify my identity, check out my Twitter page: http://twitter.com/EMBARQ_Joey.

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com

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9:58 pm EDT
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Sprint charging sales tax on early termination fee

Get this! SPRINT has the nerve to charge sales and excise taxes on an early termination fee (ETF). SPRINT knows that imposing the penalty of an ETF is not a sale of a product or service, yet it tries to tack on a host of state and local sales and excise taxes onto the penalty.

This is an abuse of SPRINT's obligation to collect sales and excise taxes when SPRINT knows that terminating an account is not in any way shape or form the sale of product or servce.

If SPRINT tries this on you, don't pay the entire bill until it agrees to remove the sales and excise taxes purportedly attributed to the ETF. Of course, sales and excise taxes would apply to an unpaid service amount, but when the service amount is combined on the same bill with the ETF, you might not be able to tell how much more SPRINT is charging you above and beyond the taxes applicable to the service amount.

This came to light in my case when I had already paid for the last month of service. So when the ETF was billed, it stood alone on the invoice and it had several state and local sales and excise taxes added on to the ETF.

When I strenuously objected that I wouldn't pay taxes on an ETF and that I wanted to see in writing where an ETF can be the basis for sales and excise taxes, and that I would fight them on this and would withhold payment of the ETF until I received such documentary proof, SPRINT responded (after the phone attendant put me on hold for several minutes while he discussed this with his supervisor) that SPRINT would waive the taxes if I just paid the ETF.

So this was a sprint that SPRINT lost, but only because SPRINT's usual trick of burying the sales and excise taxes in a final bill showing final service charges AND the ETF was laid bare when I paid my last service charge and SPRINT "made the mistake" of not also including the ETF to camouflage the additional unwarranted charges.

[I understand that fixed ETFs are illegal in California.]

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LRShooter
Maryville, US
Nov 06, 2009 5:44 pm EST

He is right they are not allowed to charge these taxes . According to the department of revenue law 67-6-102 section ( 82 ) A - sales and tax use- it has to be a product or service sold to impose a sales tax. I am fighting this same battle with verizon and I have reviewed the law and they have been collecting a tax that is not permitted by law. I plan on taking this to court and having verizon or the state repaying all the taxes collected on these fees. Not sure who is at fault but will hope to find out soon.

So if the law states it has to be a product or service sold, who do you think imposed a sales tax on the early termination fee ?

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SprintGuy
, US
Jul 16, 2009 8:24 pm EDT

Get over it, Sprint didnt charge you taxes, your state did. Sprint does not have tax authority, having worked for sprint off and on for 3 years I can honestly say, they never imposed taxes on anyone.

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Sprint terrible company

My contract with Sprint consisted of two cellular phones, which I was paying a 10.00 monthly fee. The salesman suggested I purchase cellular phone for the monthly fee instead of paying insurance. This made sense, that way I would already have a phone, and just had to have it activated. My reception was terrible one of my existing phones and nothing was being done to help with my service.

I couldn't wait for my contract to expire with this business! On several occasions I verified my end of contract date, March 13, 2009. On this date I went to the store to end my contract when the salesman informed me the third cellular line I had added was under a different contract. I didn't sign anything stating this matter, nor was I informed of this when I added the other line to my existing contract.

Sprint then informed me I could cancel the existing line for 200.00 dollars or pay for the phone that was in my closet until September of 2009! Then in May I recieved a bill for 163.00 dollars from Sprint. I wrote them concerning the matter and haven't recieved a response as of this date.

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Sprint everything

Dear Sprint,

I wanted to let you know that I received your little gift for my five year anniversary with what you like to refer to as service. You shouldn’t have. I mean it.You really outdid yourself this time, Sprint. A ringtone? For me? Wow. I’m underwhelmed. Five years at over $200 a month and I get a $.99 ringtone. That’s gross revenue of well over $12, 000. $12, 000! You should have sent me a moped or a cappuccino maker. Who is in charge of your customer loyalty program? Ebenezer Scrooge? Scrooge McDuck? A demented wombat named Carl? I mean, really, come ‘on, you don’t get why over a million customers fled screaming and crying like your service was a flesh eating pandemic last year?

This is a fitting crescendo to five years of terrible customer service, limited coverage, and some of the downright ### cell phone offerings on the planet. To whit:

I should have known this wasn’t going to work out. When I called your customer dis-service department I explained that I wanted to port my existing number from AT&T. I was first told that this was not possible. I patiently explained that not only was it possible for Sprint to do this, it was REQUIRED by FEDERAL law. I finally got through to your talking mongoose and she started to process my order. Then she told me “Ok, Sir. I’ve placed the order. Your new number will be..” I was, like, “Stop. No. No. No. No new number.” Then the inbred twit tried telling me it was a temporary number. What?!?! WHAT?!?!? NO! Don’t jack with me on telecommunications. It may be the one thing I know something about. Finally I said “You have no idea how to do this do you?”. Her reply, a very quiet “No.”

After talking to 15 more servile reps I finally gave up and went directly to one of your stores. It took over an hour and a half but the rocket surgeons finally managed to conquer the impossible and give me a new phone with my existing AT&T number. Oh… the phone.

I chose Sprint over five years ago because AT&T had no smartphone offering. So I bought the Hitachi G1000 which kinda looked like a brick. When I was talking on it with the leather case my co-workers would taunt me with “Hey, Schubert, you talk’in to your purse again?” The ever reliable Windows CE operating system would only reboot on every third call and I could never get it to synch with my laptop as promised.

So eventually I got a Palm Treo. The first one was OK. With a few exceptions. It was not tactile at all. Terrible. The touchscreen buttons were extremely small and required the use of the stylus (which constantly wore at it’s storage niche causing it to fall out in random airports/hotels) which was very frustrating when driving. Reaction to the touchscreen buttons was very slow. Sometimes 3 or 4 seconds. And the “hang up” button that appears after you place a call is in the same place as the “dial” button which, combined with the slow reaction time, caused me to constantly simultaneously place and disconnect calls. I mean, Palm, does anyone QA this ###? Ever heard of usability testing? And you’ve foisted this crap on hundreds of thousands of unsuspecting consumers. And Sprint, I would love to learn about the process by which you select your vendors. Is it a foot race? A typing test? Do you just sweep some technology ghetto and throw everything you find up on your website?

Once a year my phone would zero out causing me to get a replacement through your insurance program. It was usually an updowngrade. You sent me a “better” Palm model but it was always worse. Some of the highlights, no texting for 9 months, loss of ability to synch with my laptop, crappy signal, unexplained inability to synch wirelessly with my work e-mail, dropped calls like no tomorrow, no interoperability with Bluetooth headsets, and inexplicable crashes. The graphics look like something out of Windows for Workgroups and your browser can’t even handle java or reasonable page re-sizing. My favorite, and this highlights both your unbelievably horrendous customer service and the fact that the Treo is a steaming pile of phone dung, was last summer when the whatsit decided it wanted to alternate between two boot screens and go no further. I took it into the Sprint store in Hobart, Indiana (don’t ever try to do anything grown up or serious in NW Indiana BTW - but that’s another rant) and Einstein says “Yeah, that can’t be fixed. We can probably get you another phone by Friday.” It was Monday. This is my phone. This is my work. This is my LIFE you f*cking, f*cking ###. Why do I pay $10 a month for this insurance and replacement [censored]e? So I ordered the new phone and went home. Twenty minutes of Googleing and I had my phone fixed. But I figured, I’ll take the new phone because maybe it will be better. It took THREE weeks to arrive. It’s not better. It’s worse.

Wanna hear about your wireless broadband card? You should, cause it’s mostly good. I get service most everywhere, very reliable, pretty fast etc. But I recently had to install your NEW connection software on a new laptop. I was excited because it looks wicked cool where the old software looked like something that might run on an Apple 2E. Then I had to use it today. 3 dropped connections in an hour. I’ll take the ugly sister who cooks and cleans and you can keep the pretty one with 67 pair of shoes and borderline personality disorder.

And let’s address two final issues. Why can you not provide service on the cell tower near my home? My AT&T and Verizon friend’s phones work at my house. My Nick’s Wireless and Gumbo friend’s phones work at my house. Why have I never been able to place a cellular phone call from my home you worthless, itinerate sacks of monkey leavings? Texting. Since it didn’t work in or out for the first nine months I had this metric a$$load of crap (another Google fix BTW) I didn’t do it. Now I do text and I find out unlimited texting is not included for my $200+ a month. Really? $.20 per message? Texting is that taxing on the cellular infrastructure? Two words for you. F*ck and You. I’m switching to AT&T and getting an iPhone.

Regards,

Patrick

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tdcorp
, US
Jun 22, 2009 9:46 am EDT
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Haha, that was amazing. I just can't believe it took 5 years!

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Kelley
10134 Kings Dominion Blvd, US
Jun 10, 2009 3:30 pm EDT

This was fantastic! I don't have Sprint and hopefully never will!

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3:55 pm EDT
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Sprint fraud

sprint lied until the end stating that they could provide service in my area, what a lie. so not true they lied until the end. so they ended up canceling my contract for free.

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KJ-KC
Kansas City, US
Feb 01, 2009 1:08 pm EST

I called Sprint not once, not twice, but three time to cancel our service in advance of the end of contract terms---the contract was up and I did not wish to renew. Of course, Sprint renewed the contract without my authorization and then charged a cancellation fee on top of a another month of service which was never used. I spent hours on the phone trying to have them cancel the contract and fees--they refused and turned over the account to collections. This company is completely corrupt and their customer service is a DISASTER. NEVER CONTRACT WITH SPRINT. I never paid the phony bill and will never do business with them again. I started a business later and enjoyed telling a sales rep for Sprint our business would never contract with Sprint under any circumstance...hope I can save someone else the same frustrations I had to endure with these crooks.

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ilatty1976
Trevor, US
Dec 30, 2011 6:31 am EST
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The people I dealt with are flat out liars. I spoke to the store manage when considering switching phone service providers. I informed him that I use my phone for business, need Wisconsin and email access and that I travel to a cabin in northern Wisconsin with iffy service based upon my old service provider. The sprint store manager directed me to the unlimited everything plan and gave me a print out showing that my monthly bills would be around $130 per month. I informed him that this was about $40 per month more than I was paying with my old service provider and despite a couple of high bills per year, my old service provider was still cheaper. The store manager then asked me a few questions and determined that I was eligible based upon my job to have a 20% discount. He then reprinted the estimate showing my bills around $105 per month. Since this was only slightly more than I was paying and I had unlimited, I agreed to pay the cancellation fee with my old service provider and switch. WOW, was I made a fool of (and I am an attorney) After several bill of $130, I was informed by sprint that the "unlimited everything plan" was a "non discountable plan." I asked to speak to manager after manager only to be told the same thing, "the discount is showing on your account, but your plan is a non discountable plan."

So, I was pissed. But thought that perhaps I would get better reception at the cabin (not a chance in hell...far worse.) Then this past month, after dealing with rude, curt service from sprint and not being given options other than "perhaps you can switch to a lesser discountable plan" I received a very nondescript letter in the mail that read something like this..."Please be advised that you have violated and breached your service plan by using more roaming data than allowed by your plan." EXCUSE ME? Yes, they were threatening me for breach of contract due to the fact that I was roaming too much! I live in a city directly between to major metropolis (Milwaukee and Chicago) and my phone roams when in my basement not to even mention the cabin in northern Wisconsin which I disclosed to the store manager as a major factor in my cell phone provider choice! I couldn't and still can't believe this. This company should be investigated by the attorney's general of every state as I personally believe that I cannot believe that I am the only victim of this fraud.

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sprinth8er
Seattle, US
Feb 19, 2012 5:34 pm EST
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I signed a 2 year unlimited internet contract with sprint, i was never notified about the unlimited plan terminaton, i found out about it after recieving my phone bill. $650! and they wont void it either, time to end my 7 year relationship and switch. the more insulting part is that they switched my plan to the lowest of the 3 they still had, which seems to me like they were deliberately aiming for overage fees

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Sally52
Plant City, US
Oct 23, 2009 2:28 pm EDT

I am trying to discontinue a phone on an account (we have 3), I called in August and was told that I should place the phone a seasonal stand-by and then call again in October to completely remove the phone from my account. This was when the phone I was removing contract ended. So I called today, Oct. 23rd and was told that if I remove this phone today it would cost me over $200 or if I call back in Feb. 2010 they would continue to bill me $15.48 a month until February. This was not what I was told when I called back in August. They lied and now they are cheating me.

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Sprint sprint rebate fraud

I filed a rebate fraud complaint against Sprint on Sunday, 08 March 2009 with Planetfeedback. As of Friday, 27 March 2009, this matter has not been resolved to my satisfaction. In fact, this matter was not resolved at all. I was contacted by Sprint on Monday, 09 March 2009. I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment). I was informed that a ticket would be opened and a billing specialist would contact me. A billing specialist contacted me on Tuesday, 10 March 2009. Once again, I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) for the billing specialist. Instead of acting quickly to resolve this matter that is almost one year old, Sprint began stalling and wasting my time. Over the next two days I was sent a standard form letter via email, several times, requesting my account information, proof of purchase, and stating their business hours. I had previously verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) on Monday, 09 March 2009 and again on Tuesday, 10 March 2009. On Thursday, 12 March 2009 I was informed that I would need to contact the Sprint rebate department and supply the same account verification and proof of purchase information I had just previously given to two Sprint employees. Also, I would have to wait 30-45 days for the rebate. 30-45 days. I have already been waiting almost one year for this rebate. I purchased this phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. Fourteen weeks later! However, I did not receive the rebate. I submitted the proof of purchase via postal service several times, then via fax after I contacted Sprint and was informed that they never received the rebate request. Now, almost one year later, instead of Sprint acting without delay to resolve this matter as quickly as possible and ensure that a customer is retained, I am informed I need to resubmit the rebate request again (information that has now been submitted via mailing, faxing, and email attachment) and wait. No, I will not wait. This matter should have been righted by Sprint by Tuesday, 10 March 2009 once I verified my account information and attached the proof of purchase in my email response to Sprint on Monday, 09 March 2009. Sprint should have sent the $50.00 rebate check overnight and given me at least two months of free service to correct this gross inconvenience.

I informed Sprint on Thursday, 12 March 2009 that I would not continue to resubmit information that has been submitted and verified. I informed Sprint that I will not wait another 30 - 45 days for the rebate. I have already waited almost one year! If I do not receive the rebate in 7 business day from today the following will occur:

1. A fraud complaint will be filed with the Attorney Generals Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback

Again, instead of Sprint acting quickly they stalled and continued to delay in bringing this matter to a close. I was informed the matter could be expedited and I would only have to wait 15-20 days for the rebate. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. In an effort to ensure that I am not satisfied and keep the money that I am owed, Sprint offered an account credit. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. On Tuesday, 17 March 2009 Sprint stated that they would not be able to fulfill the 7 business day request. I quickly informed Sprint that if I did not receive the rebate check on Monday, 23 March 2009 the following would occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback
5. A fraud complaint will be filed with Ripoff.com
6. A fraud complaint will be filed with TheSqueakyWheel.com
7. A fraud complaint will be filed with MeasuredUp.com
8. A fraud complaint will be filed with ConsumerAffairs.com
9. A fraud complaint will be filed with Complaints.com
10. A fraud complaint will be filed with The Consumer Advocacy Group

Sprint's response only made the matter much worse. They informed me the rebate check would not be delivered in 7 business days and I would have to resubmit the rebate request again and wait.

I have since halted all communication with Sprint due to the fact that this company is committing fraud and has absolutely no intention of delivering my rightful rebate.

I will continue to pursue this matter until I receive my rebate and at the very least two preferably three months free service for this gross inconvenience and complete deception.

As of Wednesday, 13 May 2009, I have filed a rebate fraud complaint against Sprint with:

1. Ripoff.com (Wednesday, 18 March 2009)
2. Planetfeedback.com (Tuesday, 24 March 2009)
3. MeasuredUp.com (Tuesday, 24 March 2009)
4. Complaints.com (Wednesday, 25 March 2009)
5. My3cents.com (Thursday, 26 March 2009)
6. Better Business Bureau (Friday, 27 March 2009)
7. ConsumerAffairs.com (Friday, 03 April 2009)
8. Texas Attorney General's Office (Tuesday, 05 May 2009)
9. Complaintbook (Thursday, 07 May 2009)
10. Pissed Consumer, I'm Pissed! (Thursday, 07 May 2009)
11. ShamScam (Sunday, 10 May 2009)
12. CanYouTrustThem.com (Sunday, 10 May 2009)
13. Texas Consumer Complaint Center (Monday, 11 May 2009)
14. ConsumerWatchDog.org (Monday, 11 May 2009)
15. American Bad Business List (Tuesday, 12 May 2009)
16. National Association of Consumer Advocates (Tuesday, 12 May 2009)
17. Call for Action (Tuesday, 12 May 2009)
18. Consumer-action.org (Tuesday, 12 May 2009)
19. In Bad Company (Wednesday, 13 May 2009)
20. BusinessReporter.net (Wednesday, 13 May 2009)

Sprint has responded to my Better Business Bureau complaint with lies and more delays. Sprint reported to the BBB and myself that their rebate department has no record of receiving the rebate request. That is a lie. I have documented the date, time and Sprint employee number of a telephone conversation informing me that the rebate request was received by the Sprint Rebate Department on Monday, 11 August 2008. Once again after verifying my account information and supplying one and only one wireless phone number, Sprint has contacted the wrong wireless number twice. More efforts to delay resolving this matter. Sprint has lied and reported to the BBB that a representative has spoken with me and this matter is resolved. That is a lie. Sprint reported to the BBB and myself on Monday, 13 April 2009, that a rebate check should be received in 7-10 days. As of Wednesday, 13 May 2009 I have not received a rebate check. Another lie! Sprint has absolutely no intention of sending the rebate check that is rightfully deserved.

This matter is now one year old. Sprint could have and should have sent the rebate check overnight to resolve this matter quickly and retain a loyal customer. My dissatisfaction with this company has risen to the point that this matter can only be resolved with the receipt of the grossly overdue $50.00 rebate check and three (3) months free wireless service.

On Thursday, 07 May 2009, Sprint informed me that it would be another 45 days before the rebate check would be issued. This company is fraudulent in every possible way.

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Update by cb5132009
Feb 24, 2010 9:34 pm EST

This company is so foul! On May 12, 2008 it was reported by Fortune that Sprint lost 1.09 million customers. These numbers will continue to increase. Sprint consistently ranks high in the customer service hall of shame.

Do not give up! Fight to receive your rightful rebate. We are consumers with powerful purchasing dollars and we demand respect. If the rebate was completed properly and submitted on time then the rebate request should be honored.

This company is a joke that is not funny. AT&T and Verizon have more customers anyway.

Update by cb5132009
May 27, 2009 7:12 pm EDT

Everyday I look for new agencies and consumer advocacy sites that I have not reported this situation. Since I last posted this complaint I have found several more. Please find them below. There is strength in numbers!

21. Complaints Board (Wednesday, 13 May 2009)
22. Consumer Fraud Reporting (Wednesday, 13 May 2009)
23. MyWoes (Friday, 15 May 2009)
24. iRipoff (Friday, 15 May 2009)
25. Totalripoffs (Friday, 15 May 2009)
26. Walletpop (Friday, 15 May 2009)
27. Federal Communications Commission (Monday, 18 May 2009)
28. WeeklyGripe (Monday, 18 May 2009)
29. Infoworld (Monday, 18 May 2009)
30. Yelp (Saturday, 23 May 2009)
31. Mary Hunt (Debt Proof Living, Tuesday, 26 May 2009)
32. Sensory Metrics (Tuesday, 26 May 2009)
33. Where's The Service (Tuesday, 26 May 2009)
34. URADEADBEAT (Tuesday, 26 May 2009)
35. CompanyNameSucks (Tuesday, 26 May 2009)
36. Just Bad Service (Tuesday, 26 May 2009)
37. Sick of Being Screwed (Tuesday, 26 May 2009)
38. Webmaster-Talk (Tuesday, 26 May 2009)
39. Buzzle (Tuesday, 26 May 2009)
40. Associated Content (Tuesday, 26 May 2009)
41. My Biggest Complaint

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James Ss
New York, US
Nov 04, 2011 6:52 pm EDT

I never got my rebate. I was informed the request was "incomplete" - which is a total lie. They are liars. Maybe I'll look into suing them in small claims court.

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Wilmetta Morris
Seminole, US
Feb 23, 2010 5:29 am EST

I agree. I have had 7 years of bad service from sprint such as phones not working which cost from 50 to 300 dollars.. getting refurbished phones that don't work. Extended contracts for nonworking phones causing not beong able to get out of contracts. Not getting rebates. Double charging and wrongful charges that are never reversed fully. Etc, o feel a class action siot voa TV moght be the answer. WILMETTA MORRIS. FLORIDA

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Suzzy's Hooked
Lone Oak, US
May 27, 2009 7:01 pm EDT
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Thanks Redmond! I'll try it. I can use all the advise I can get. My husband is furious! He can't believe that nothing can be done about Sprint getting away with this. Everybody needs to get down on them. I bet if everyone can remember, their Salesman told them "they would get a Rebate" if they buy a phone, right? I know I did. Hubby says that is a breach of contract too.. verbal contract. But; get a lawyer and fight? They know you wont, but this is ridiculous to let them screw so many people! I wish everybody luck.

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Redmond
Greenville, US
May 27, 2009 6:31 pm EDT

CALL IN LIKE I DID AND THREATING THEM WITH THE BBB. THEY WILL HOP RIGHT ON IT ON THE SPOT...ESPECIALLY WHEN YOU TELL THEM YOU NOT A FOOL AND DEMAND THE MAIN SUPERVISOR.

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Suzzy's Hooked
Lone Oak, US
May 23, 2009 5:35 pm EDT
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I am sick after reading your Complaint because yours is just one of so many that I've read. I too am a "several years long-time customer" of Sprint and my daughter and myself BOTH lost our phones (at different times). We carried insurance (which is a joke too because the deductibe is $100 ea), but it was about time to renew our contracts anyway, so we both got new expensive phones and were both told BY THE SALESPERSON that we would get rebates. BUT, after mailing them in, I just received the wonderful "POSTCARD" giving one of the thousands of reasons they find NOT to give you your rebate! I just can't believe what I'm about to have to go thru after reading your blog. I hope I'm wrong, but I'm so shocked by the REASON they gave me that I just have this feeling that I'll never get my rebate. BUT, THEY ARE GOING TO HEAR FROM ME. I just don't understand Sprint... you would think they would want to keep long time customers and to mail them a little $50 check... ridiculous!@!@!@! I'm behind you. I just wish something could REALLY be done. I need that money back. Suzzy

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Sprint application process

This is the second time I was contacted to come in and take an assessment test for sprint for the application process. The last time I didn't get an interview because I missed some questions this time I didn't get an interview due to one question! I have several yrs. Of sales, customer service, computer phone experience. I'm 43 yrs old and have a solid employment history, worked for the federal govt. Before so clean background check etc.. I answered the questions with what I thought were all appropriate answers to the scenario questions. I had to be there early in the morning and work all that night at my present job so I was not happy for sprint to waste my time with their testing bs! I won't be getting a sprint phone or darken their door again! From all the complaints i'm seeing on the internet I guess i'm glad I didn't get this stupid ### job anyway.

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Sprint horrible company

There are so many things that I can say about Sprint, but I'll keep it clean. I am currently on the phone with Sprint for the 3rd time in an hour and a half. First I got hung up on by a SUPERVISOR, then when talking to another supervisor, he stated that he could not look up my account because the system was down. I immediately called back and talked to a regular representative and they were able to access the account just fine. Wow isn't that amazing!

Anyway I had to call in to because the bill was wrong once again. Everyone reading this probably knows what I am talking about. There was a charge on my bill for $125. The charge is for a damaged phone that wasn't returned. The funny thing was that I returned the phone over a month ago and they say they haven't received it yet and they WILL NOT take the charge off the bill until they receive it. That is just awesome. This is just problem number one. Problem number two could be figured out by a three year old. I bought a phone off their website and paid for it immediately with a bank card. Then on the bill I just got, they are trying to recharge me for the phone!

I am just sick and tired of this whole run-around they give me. I am sure it is the same with everyone else too. The worst part is that you have to talk to someone you can barley understand. And on top of the whole thing, they are so rude. I had T-Mobile and they were absolutely wonderful. They helped out in so many ways and made the bill right to make the customers happy. This so called company Sprint is a joke.

MY ADVICE TO EVERYONE IS TO STAY AS FAR AWAY FROM SPRINT AS YOU CAN. GET TMOBILE.

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consumed
river rouge, US
Feb 04, 2010 7:09 am EST

I have had the same experiences with sprint. You are handled by people that you can't understand and that are taught to run you in circles. Sprint is a multi-billion dollar industry that makes billions off of the cenerios like you discribed. Just think that if they were able to confuse enough people every month into keeping their product, just how much money would that be world wide? We are a calculated society, that unfortunately dances to the tune of the greenback, and pretty much all companies hire people just to figure out and train others on how to milk us for all they can. Our only course of action is to shift the money to another company that will think of the people that supply their paychecks as someone to treat fairly and honestly and not as targets to bilk and milk. Lack of customers sends a strong message, even to the biggest companies. Tell all your friends and people you meet, eventually, when enough people leave and the money flow slows, they might get the message.

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Sprint bill addressed to my deceased step father

My step father passed away on 11/27/08 after a stroke 5/08 and nursing home care. His phone was canceled in 5/08 but Sprint continues to bill him for $2.46 despite repeated steps to try to clarify and stop the harassing bills. No explanation is ever provided with the bill.

I received another bill yesterday, 3/30/09 and got online to try and chat with a representative to end this but to no avail. The attached is that verbatim chat taken from Sprint's website while it was happening. You would think Sprint would want to eliminate the wasteful mailings of a bill. I guess I could eliminate it if I just paid it but principle prevents that. No explanation, just send them $2.46... no, so I guess I just have to continue to look forward to being billed until I pass on.

9:23:45 AM System System
Connected to sprint-ap1.cnxchat.com
9:23:45 AM System System
Session ID: 5631515
9:23:45 AM System System
Please hold and the next available agent will be with you shortly.
9:24:21 AM Customer Clarence Fleck
Clarence Fleck is my step father and I want to discuss a bill you keep sending to him.
9:24:50 AM Agent James A
No problem one moment while I pull up the account.
9:24:55 AM Agent James A
For account security and verification, may I please have the 6-10 digit PIN number on your account? If you can't remember your PIN, please answer your backup security question: .
9:25:10 AM Customer Clarence Fleck
I have no idea.
9:25:20 AM Agent James A
May I have the number to the account please?
9:25:34 AM Customer Clarence Fleck
[protected]
9:27:09 AM Agent James A
May I ask that you verify the phone number please?
9:27:22 AM Customer Clarence Fleck
I don't know what phone number he was using if that is what you are asking. The number I gave you is the account number on his bill.
9:28:11 AM Customer Clarence Fleck
James,
9:28:22 AM Customer Clarence Fleck
Here's the deal.
9:28:37 AM Customer Clarence Fleck
My step father died on 11/27/2008.
9:29:12 AM Customer Clarence Fleck
The bill Sprint keeps sending out which winds up at my adress since his mail is forwarded to me is in the amount of $2.46.
9:29:54 AM Customer Clarence Fleck
Sprint will need to eat that $2.46 since he will never write a check again and I won't be writing one to Sprint either.
9:30:20 AM Customer Clarence Fleck
We asked that his phone be disconnected a year or so ago.
9:30:55 AM Agent James A
I do apologize, however I am not able to open the account and review this bill without the phone number.
9:30:58 AM Customer Clarence Fleck
My brother works for sprint. he tried to stop these and couldn't get it done. The bills at this point are a form of harassment that we want stopped.
9:31:47 AM Customer Clarence Fleck
Sprint is really pretty stupid is it can't figure out their own bill and solve such a dumb problem. You can't open an account based on a customer's name and the account #?
9:31:47 AM Agent James A
One moment please.
9:32:09 AM Agent James A
One moment please.
9:32:56 AM Customer Clarence Fleck
Anyway... quit harassing us with a dumb bill with a dead person's name on it. No one should have to continue with such aggravation.
9:34:05 AM Agent James A
May I ask which bill you are referring too?
9:35:34 AM Customer Clarence Fleck
And what do you mean by that? Just got the same bill I have been getting for months. I gave you the account number, I gave you the amount and it is dated 3/24/09. What else don't you have? I already said I don't know what his phone number was.
9:38:05 AM Agent James A
I am reviewing the past bills and I am not seeing a charge for 2.64. May I ask what the charge was for?
9:38:43 AM Customer Clarence Fleck
Sprint's dumb bill provides NO clue.
9:41:31 AM Agent James A
I am seeing a charge for 2.37.
9:41:36 AM Agent James A
Is that what you are referring too?
9:42:01 AM Customer Clarence Fleck
Look up James. I told you the amount earlier and it wasn't 2.37.
9:44:46 AM Agent James A
I do apologize, however I am not showing a charge for 2.46.
9:45:49 AM Customer Clarence Fleck
James, let's consider that the 2.37 was the charge and Sprint charged 9 cents in interest or something making it 2.46... is that possible?
9:48:21 AM Agent James A
One moment please.
9:51:03 AM Customer Clarence Fleck
You still there James. If you are, what do you think, possible that the 2.37 charge bacame the billed 2.46 charge since it was never paid and past due? Possible?
9:51:31 AM Agent James A
I am still researching this issue for you one moment please.
9:56:36 AM Agent James A
One moment I am still researching this issue for you.
9:58:31 AM Agent James A
I know your time is valuable and I would like to assist you in resolving any issue or concerns you may have today. Are you still interested in chatting with a Sprint representative?
10:00:26 AM Agent James A
Due to lack of response, this chat will be disconnected. If you require any additional assistance, please log back into chat and we will be glad to assist you. We appreciate your business.
10:00:35 AM Customer Clarence Fleck
i am here
10:01:01 AM Agent James A
Ok I am creating a case for you one moment please.
10:01:28 AM Customer Clarence Fleck
Jame, what is the "case" going to do?
10:02:23 AM Customer Clarence Fleck
What about the idea said a half hour ago that Sprint just write the 2.46 off. In other words credit the account that amount and zero the balance out so the harassing mail can stop? Do you have the authority to do that?
10:03:12 AM Agent James A
May I ask if you are just receiving a bill for 2.46 or is this charge just part of a bill?
10:04:03 AM Customer Clarence Fleck
That's it, a bill to Clarence Fleck in the amount of $2.46. Not part of anything, just this bill, no description for $2.46.
10:04:57 AM Agent James A
One moment please.
10:06:23 AM Customer Clarence Fleck
James, if you get paid any more than $5 an hour it would have been worth doing a half hour ago.
10:07:13 AM Agent James A
One moment pleas.e
10:08:08 AM Agent James A
May I ask what the date was of the death?
10:09:39 AM Customer Clarence Fleck
Same date I mentioned to you a half hour ago... 11/27/2008, Thanksgiving Day.
10:10:19 AM Agent James A
May I have your name please?
10:11:12 AM Customer Clarence Fleck
Step son. Richard Waxman.
10:11:29 AM Agent James A
Thank you Richard one moment pleas.e
10:12:09 AM Agent James A
May I have a number to contact you at?
10:13:02 AM Customer Clarence Fleck
No. Why do you need to capture my phone number? I have no interest in Sprint other than getting you to stop the harassing mail direct at my dead step father.
10:14:39 AM Agent James A
I will need to have a contact number that you can be reached at so you will not receive that anymore.
10:15:41 AM Customer Clarence Fleck
This is all getting even dumber... tell me, how is getting my phone going to stop Sprint from mailing dumb notices?
10:16:39 AM Agent James A
As I said before I am filing a case about this. Once this case is filed Sprint will quit sending the bills.
10:17:11 AM Customer Clarence Fleck
How about this... don't file the case and just quit sending harassing bills.
10:17:56 AM Customer Clarence Fleck
Or... put down my phone number as [protected]
10:18:19 AM Agent James A
I do apologize, however I will need a number that you can be reached at.
10:18:51 AM Customer Clarence Fleck
I don't want to be reached... I don't want to talk to anyone at Sprint period.
10:19:54 AM Agent James A
Is there someone that would not mind being reached about this issue?
10:20:08 AM Customer Clarence Fleck
Clarence Fleck.
10:21:30 AM Agent James A
I do apologize, however without the proper information I am not able to file the case that would solve this issue. Is there anything else I can assist you with today?
10:23:09 AM Customer Clarence Fleck
I have saved this chat... your organization is incredible in a bad way. This saved conversational chat is going to look great posted on one of those customer service sites. Best of luck.
10:23:45 AM Agent James A
You are able to send Account Holders Name. BAN Name of deceased person PTN of deceased individual. Date of death, date of diagnosis of illness, or last usage. Name of Person responsible for estate. Contact number and address for person responsible for estate.
10:24:20 AM Customer Clarence Fleck
As I said... best of luck.
10:24:30 AM Agent James A
To this address Sprint Nextel Corporation Attn: Credit Compliance 10002 Park Meadows Dr. Lone Tree, CO 80124 or this website [protected]@sprint.com
10:24:44 AM Agent James A
Is there anything else I can assist you with today?
10:24:50 AM Customer Clarence Fleck
$2.46.
10:25:04 AM Customer Clarence Fleck
Incredible.
10:25:35 AM Agent James A
Is there anything else I can assist you with today?
10:26:37 AM Customer Clarence Fleck
You ask the question as if you have assisted me with something today... you haven't.

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Sprint horrible service and deception practices

I have been with sprint over 3 years and I thank God I am no longer in a contract with them.. There service is disgraceful. Recently I was offered a "lower price service plan" by #eu653683, however I found out that the plan that I was offered and agreed to do not exist and the plan I was switch to was more money than was offered. The Manager Mike 427522, told me that people call sprint to manipulate the system so he do not believe what I am saying. I told him I have been in good standing since 2006 and I had 5 lines with sprint why would I lie.. he pretty much blew me off and told me there's is nothing he can do. I am so dissappointed but every company will haveits day and I am hoping that sprint have there day in court..I off to a new company... BEWARE OF SPRINT DECEPTIVE PRACTICES..

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Sprint overcharged

I went to Best Buy in Willmar, MN and upgraded mine and my girlfriends phone and to see about getting our plans joined. While there the cellular rep went over the different plans available for the family plan. So, of course with her and I trying to budget our money, we decided to go with their cheapest plan which was Talk Share 700 plan for $69.99 and then he pointed out that Unlimited text messaging was $10.00 to cover the first two phones in the plan and each phone of course would be additional. Also for unlimited data to cover the first two phones WITH unlimited picture messaging which would be included with the data was only $20.00 to cover both phones. So, we figured that was $99.99 plus taxes was still cheaper then her and I having our individual plans.

So, we decided to go for it. After careful searching he found out he was not able to do it, so I asked him if he could call Sprint then and have them walk him through it or he could walk them through it and get us squared away. He called Sprint and sat on the phone with the rep for about approximately 5 minutes and got a line of bull telling him that we had to wait 3-5 business days for a call back in order to join the accounts and that we would each get an individual phone call to confirm the changes.

I was like, this is bull crap because every other company I have ever been with would do the changes right then and there as long as both people were available of course to confirm the changes. I could not figure out what the purposes were to wait 3-5 business days. Well, he got off the phone and told us that. I was like 'WHAT!?' That is so bogus.

So, I called back to Sprint and asked them what the deal was? They claimed some other department handles the change of ownership calls. I was like, 'then just transfer me to that department so we can get this squared away.' She was like, 'I can't do that sir. Company policy states that we have to follow procedure and procedure is 3-5 business days. I told the lady, that with working two full-time jobs, going to school FT, and my girlfriend doing the same that we barely get to see each other and when we do it is after business hours. I told her that this is the most convenient time because we are not allowed to answer our phones at our jobs or during class time.

I got so frustrated with the lady because she was very uncooperative and getting snobby with me, so I dished it right back at her. By the time I was done, I told her that if we miss the phone call and have to wait 3-5 business days again, that there is going to be some real serious problems. She didn't care what so ever. I hung up the phone on her. Then I asked the guy (Best Buy rep) if he could just get her and I set up on individual plans which are the same and then get us the discounts on the phones. He said he could but needed to have it verified through sprint. So, I called sprint back and spoke to another rep and he set up the plans and then the Best Buy guy got us the discounts on the phones.

All was squared away and all we had to do was wait for Sprint's Change of Ownership department to call us back to get the phones joined on to one account. Well the next day a rep tried calling my girlfriend's phone while she was in class. Just as I hoped that WOULD NOT do, but they did. She was unable to answer the phone and therefore she missed the call.

The rep left a message, but we wanted to make sure my girlfriend and I were together at the change of ownership so we could make sure everything got squared away right.

Well we could not call the rep back same day, so we decided to get together on my works lunch the next day and make the call. I called the number that the rep left on the voicemail and spoke to a lady on there and told her the situation. She then got the two accounts joined into one. Then I asked her if she could set us up on the family plan. She went ahead and did so.

Next, I asked her to make sure she added the unlimited data plan and unlimited text messaging along with the unlimited picture mail that was included with the data plan. I told her what we were quoted from the best buy rep. She said, yes she will get that squared away. Therefore, I assumed everything was taken care and squared away.

Later that same day or shall I say night I came home and thought I would check out our account online to see how they had it squared away. Come to find out, I was being charged for my data plan at 2182 KB at 65.46 in charges.

Also, some apparent kids channel I was being charged for as well for 9.99.

I was getting upset again with Sprint and called them back. I asked them why I was being billed for data charges and that I want them removed because I was suppose to be on a data plan that should have prevented them charges. The rep tells me I was never placed on any data plan and then apparently it was 20.00 per phone to cover data charges. I was like excuse me? I was not quoted that from the best buy rep and I never had any disagreement from that lady who said she was going to square it away.

I asked to speak to the supervisor again and got the complete run around from the supervisor as well. This went on and on for about 20 minutes at least until I got so irritated and frustrated that I asked to speak to someone higher than the supervisor. The supervisor claimed that there was no one higher than her to transfer to. So, I asked: ' You are telling me that there is no one higher than you to speak with so you are the owner of the company?' She said, 'no she was not the owner of the company.' Then I said, 'Well, then there is obviously someone higher than you.'

After about another 10 minutes of disputing it with her, she finally got her floor manager on the phone. He said maybe there was something he could do since he has more authority then the supervisor. He looked into it and after all was said and done I was paying the 20.00 for datat that covered both phones, but apparently I had to pay 15.00 instead of the 10 to cover both phones for unlimited text messaging.

I was ok with it and did not want to deal with it any more so I accepted it. Well, later my girlfriend tells me she was trying to send a picture message, but it was telling her that it was going to cost 20 cents per message. I was like, well I guess I am going to have to call and dispute the issues again.

Upon doing so, they basically wanted to charge me 20.00 per phone for the data plan again and 10.00 extra per phone for picture messaging and then 7.50 per phone for text messaging.

Also at this time I had re-reviewed my account again and fount she was also being charged 7.95 for some channel she never ordered as well. I got all the way up to a supervisor and they apparently told me that they saw no charges on my bill for the data usage, but they could see the charges for the channels. I told them I want all them charges off my account because I never ordered any of them period and I am not paying for them. They claimed they would get it taken care of, but the charges are according to what they said for each of the services even though I was NEVER quoted that from the start.

I mean the Best Buy rep even pointed it out to the both of us and I read that pay chart according to Sprint's layout. It NEVER said PER LINE --- It said for the account itself.

I got so irritated with the supervisor I told her to stick it and I hung up on her. To this day we received a 209.00 phone bill which should be only a little over 100.00. They are still trying to bill us for them wrongful charges and have not removed them what so ever.

I have written the Better Business Bureau about this and am waiting for some return results and I am questioning whether or not to trust the BBB based off some of the issues I have read here on this site.

So, if there is any attorney's or anyone that can help us out with this at no cost or only at a cost if it turns into a lawsuit, then I would greatly appreciate it.

I am sure we are not the only ones being ripped off by this company and I would like to see if we can compile a class action lawsuit against them.

Thanks!

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Sprint fraudulent company

My fiance and I have been with Sprint for approximately three years, and have renewed our contract a few times in the course, as we have upgraded phones. Every now and then we'll have a glitch with the company, but as of late, things have gotten progressively worse.

About four months ago, we started getting charged for Jamster ringtones we never downloaded or authorized. We were instructed by Sprint that they weren't responsible for charges from third parties, and we had to pay the 6.99 and click unsubscribe on our account page at Sprint.com. We did so. Next month, same charges. The rep this time took off the charges and walked us through the same steps. Next month, same charges. The representative again told us he couldn't take the charges off, and we had to unsubscribe. I got irate, and told him what he was going to do-- take off the charges, and make sure the d--m thing stayed off. Needless to say, it didn't work. Contacting Jamster was near impossible, but finally I got through to a guy who spoke English about as well as my friend's Boston terrier. When I threatened legal action for fraud, he spoke English real nice and took the ring tones off. Funny, huh?

I thought it was over, but then guess what? We had a UPstage phone die! My fiance had replacement plan, though, and only had to pay 50 dollars to get it replaced. I think that's a rip, but it was clearly stated and he agreed to the terms. Long story short, they mailed us a new phone, but didn't properly instruct activation. We were getting messages from the Verizon network about unavailable services. Great, right? Various techs told me how I had done something wrong, and one girl ventured to tell me to remove the battery-- battery?! Anyone who has seen an UPstage knows they are built like an mp3 player-- that is, internal, unremovable battery. Real competent personnel, huh? I finally got someone who would listen instead of talk at me, and we figured out the problem-- we had been given the wrong codes to type in.

Well, this new phone would give us another kick in the pants when our bill came. It seemed they had taken off the text message package, the PCS vision package, everything that we had on that line when the phone was replaced. It doesn't make sense why they'd do that, especially as I had been assured they would NOT do that (call me paranoid, I suspected them by now). The man offered to take off the 20 something dollar charge for the packages being re-added and we would only have to pay the 29 something for the used text messages and the 60 something for internet. I politely informed him what he could do with that offer, and that the charges would all be taken off and the account set up correctly. I pride myself on being persuasive, and he fixed it. Good.

Well, the UPstage didn't seem to hold up to my fiance's abuse-- works on docks with freight-- and he wanted something a bit more pocket-friendly. He saw the Musiq and fell in love, so he got that one. The girl at the kiosk (we don't apparently have Sprint stores anymore in the world, given runarounds from the past) told him it was all set up, nothing would change, and there was no need to pay any upgrade fees as it would not be classified as an upgrade. Terrific! A few days later, the phone freezes, the outside buttons stop working. He consults the Sprint store here in town, and all they can do is try another battery in it. Nothing doing. He is told to take it back where he got it. Now, when we have had faulty phones in the past, we take them back, they give us a new one, no problem. The kiosk we had used, please shoot me now, was in a mall an hour away. We get there and the girl won't switch it out unless we have the box and everything, even though they have never asked for that before. New policy, apparently, so the fiance goes all the way back the next day to get his phone.

Now, that isn't the end of it. Our bill came.. and guess what was on there? Yes! TWO upgrade fees of 19.00! Charges for text message use, as well as a text message plan-- apparently, plans don't cover use anymore? And here's to boot, the new plan my fiance had apparently signed up for with another non-English person was supposed to be unlimited messaging for both lines for 20? It was listed under my phone number, even though his is primary. Weird, no? Here's the clincher-- there was also a TWO HUNDRED DOLLAR equipment fee! Needless to say, my happy little butt was on that phone in an instant.

Sprint apparently doesn't want our business, because I talked to no less than SIX people, all of whom told me different things about the text plans, several who refused to remove the upgrade fees (one who finally did), a few who wouldn't take off the text fees (ah, another finally did), two 'supervisors' who shouldn't work for an English speaking company and then get mad at ME when I can't understand them (snotty you-know-what, hope she's fired, I was being polite), and someone who suggested that we drive back to the kiosk with our credit card statement, the bill, and the phone and argue it with them. I was foaming at the mouth by this time, and came pretty close to smoking again and ruining my seven months nicotine free. The head honcho woman I finally got to said all she could do was remove the text messaging fee, the two charges for upgrades (which we shouldn't have had, and if we should have, there was only one fricken phone line with a new cell!), and open a case about the 200 bucks.

Funny thing is, the phone was 299.00 plus tax, I believe, which made it around 314 or so, give or take for my bad math. We paid with Capital One, the payment cleared. Where did an even 200 come from? Nobody seems to know. I thought maybe it was the battery, but my fiance popped that theory-- the girl at the store who tried a new battery never gave it to him to keep, never took his name or phone number, and never saw any identification. In other words, she couldn't have put it on a bill. As it stands, Sprint said they would look into it and contact US when they figured out what happened. All I have to say is, if they try to charge us late fees for nonpayment of SUSPENDED charges, I'm going to blow.

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yellownator
Los Angeles, US
Mar 26, 2013 12:34 pm EDT
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I have cancelled my account on March 14th. I have called in to make payment on 18th. They have asked for a pin number that was issued 3 years ago. Of course I didn't remember. I only called in to make a payment since I no longer could pay online. They have told me they can't ACCESS my account because i didn't have my pin# with me. -______- WTFFF so then they have told me to go to an actual sprint store. Once i was there, they advised that my account was cancelled on 14th and that they too cannot access my file because i have cancelled the account and so that i have to wait until my bill comes. The bill came after 5 days and i was charged a late fee. I have called to have that waived and pay my bill but would not take off the late fee whatsoever even after i have explained to them what had happened. then they transferred me to a manager only to hang up on me when i was waiting for one... SPRINT CUSTOMERS SERVICE SUCKS AND RECEPTION SUCKS!

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Emkaystar
Chicago, US
Apr 15, 2013 7:21 am EDT
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15 years of customer loyalty and what do I get? When I 1st signed up with sprint I worked at the adler planetarium in chicago and my office was located in the sub basement. I can remember getting great call quailty wayyyy down there. And I understand that things have changed as well as the devices we use have changed and the amount of users and probably tripled since then. But in my opinion this company has fallen way offf my charts. What good is unlimited data, calling & texting if I can not use the phone for a phone. Dropped calls several times a day, lousy signal, text messages received 3-4 hours after sending. Calls never received... Texts never received... The most annoying is that I must reset everything in my phone from ring tones to notifications to roaming and alerts every-time sprint sneezes. It is ridiculous!~ and why is it I am running around outside or in a store trying to not lose a signal when I am on a call. This has been an on going problem that started 3 years ago when I went in to buy my first smart phone. Since that time I have called customer service several times, my husband tried calling and we have even went into the store maybe 3 times trying to get some answers. But always met with the same results, many apologies, many sorry for the inconveniences. But never have they resolved the issues. And never have they ever given me credit for shoddy service missed called or bad service. One time when when my mom passed away they they credited my account for $24 whoop dee doo dollars because we went over our call limits. I have stayed with sprint because they were the only company to offer unlimited data and with a smart phone you need it. Well until now! I can not say that I will like the call coverage better but all the most important places I visit has coverage and the fact that you are not locked into a 2 year contract and with their unlimited data package you get free hot spot usage not like the $29.00 charge from sprint. So first and foremost call quality and the ability to finish an entire conversation while on the phone are most important to me at this point. So I can leave them anytime I am not satisfied. Sounds good to me. The fact that my contract is up and sprint is not the only one to offer truly unlimited data any longer. I will be leaving sprint after 15 of being a loyal customer. Good bye!

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VolvoStu
Orlando, US
Jan 15, 2014 9:53 am EST

I am paying sprint for 6gb of mobile hotspot. Sometimes it works, sometimes it does not. When I call to complain, my call is routed to the phillipenes, where all they do is waste my time and appologize, but never resolve anything or find out why. Recently, sprint shut off my mobile hotspot use after only 3.04 GB of use, even though I am paying for 6, and have unlimited data on my phone itself, which has only used 4.86gb total, including phone and hotspot. The chick that calls you back when you email dan@sprint.com told me I can take the phone an hour away to a store and have them check if it is correct or not, but even if it is correct, they will assume that their computers are right, and it will make no difference. They are stealing my money and not giving me what I am paying for. This should be illegal, but I am sure in America it is not any more.

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Reviewer23441
,
Oct 22, 2015 3:31 pm EDT

As of September 15, 2017, I have been back and forth with sprint's customer service regarding the fact that I don't have internet on a regular and reliable basis. Also my calls are dropping left and right and I am always data roaming. My HTC phone apparently cannot stay connected to sprint's spark network that they have implemented in the US Virgin Islands. What am I supposed to do? I have talked to sprint repeatedly about my problems, their solution was to get another phone. As soon as I walked out the sprint store, my phone went from LTE to 3G. When that happens I might as well try talking with two cups connected by a string. I asked sprint to allow me to transfer my installment payments to a new phone that can stay connected to their network. They won't let me, I have to pay off the HTC M8 phone, that lacks reliable internet and call capability. I am being cheated by Sprint and this has pretty much done it for me where this company is concerned. I bought my phone and pay every month for services I am not receiving and sprint doesn't care. I would like to get another phone that can stay on the LTE spark network. Not pay off the HTC M8, but transfer my payments to the new phone. I believe sprint knew ahead of time that certain phones would not be compatible with their network but continued selling them to their customers .

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Reviewer21953
,
Nov 05, 2015 10:28 pm EST

I have returned to the Sprint store 4 times trying to get the Sprint landline to work. The phone does not work in my condo. Incoming calls go straight to voicemail. For days on end, I have no service at all. Don't buy one of their landline modem phones. I am paying for a phone that does not even work.

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RE: Raymond Gilliard
Decatur, US
Apr 08, 2014 4:55 pm EDT

They received the phone over a week ago from today but now they are telling me I may have to wait about (2)-months to receive my money back which was over ($300)-dollars. I only made (2)-calls, and the phone was returned within the (14-day) return policy. I would also like to note that I am a U.S. Marine Corp. Veteran attending school here in Georgia, I am presently self-employed and in dire straights and I need my funds asap.

Tracking Number: 1Z6A866R8764080862

Reference Number(s):OW84180, [protected], [protected]-, QD82207, 00007123450693090403Service:

UPS 2nd Day Air®Weight: 2.00 lbs

Delivered On: 04/01/2017 7:55 A.M.

Delivered To: LOUISVILLE, KY, US

Signed By:OTTO

Left At: Inside Delivery

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Amanda Biancardi
,
Jan 24, 2007 12:00 am EST

I have a two phone account with Sprint PCS. I have the main phone on the account. When i signed up, at an Indiana store, two years ago I was told I was being signed up for a mobile to mobile nation wide plan, (as advertised). When the user of my second phone took the phone to Califorina, several calls were made to my main phone. When the bill came that month there were something called "travel charges," on my bill. I had been charged $1600 in travel charges for talking phone to phone on a family plan account! I think this is ridiculous, this is not the plan i signed up for, and I would like the plan changed back to what I asked for, and the charges taken off.

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Tracy K
,
Aug 21, 2007 12:00 am EDT

I have been a customer of Sprint for over a year now. We don't always mail our bills. We have attempted to make payments at the Sprint store.. sometimes in person, sometimes by putting the payment in the mail slot at the store (They don't open till 10am some days). We are now being told that the mail slot is not for payments (go figure... they don't want their money!).

I am now attempting to make my payments via the internet but there is some snafoo. Now and I am attempting to call. I call the [protected] number that appears on my bill and I am told to call *3 on my phone to make a payment and then I am hung up on.

I am at a home phone where I just want to call a number to make a payment but they don't give you that option. So now I have to search the internet for an alternative number to get to someone to pay my bill.

Very Very frustrating.

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candacefromnj
, US
Apr 20, 2011 11:18 pm EDT

Sprint has been billing me for nights even though I have a free and clear plan for free nights after 8pm! i have been with this ompany for 10 years but ever since Nextel merged with them it has been shady dealings. First I had an 80 data charge (do not use) which I had to fight to get taken off now this. Every month being charged for overages and the do not send you itemized calls. you have to go online and print out jeez I wonder why. So anyway I find out this has been going on since last summer. I have complained 4 x about misbilling and overages and my nights and weekends are free on my plan but they have not fixed until yesterday. They will not credit me for the mistakes and have sucked up my time fighting with them. I have reported them to the BBB and the FCC. I believe they prob owe me 700.00 in charges. When I call they NEVER want to credit unless I give them each and every phone call. I am sure that info is right in front of them what jerks.

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wbpf49
,
Nov 10, 2006 12:00 am EST

Here I go again. Sprint once again is in Breach of Contract. To make up for breaching their contract with me over and over again last year, I was suppose to receive FREE Nights and Weekends regardless of what time I made the call. As usual, everything has been fine up until now.

Suddenly, I noticed a $5 charge for Nights and Weekends. I decided to check my past bills and found Sprint has been charging me $5 for Nights and Weekends for the last THREE bills!

I called and spoke with one of their stupid representatives who told me I could only get credit for 60 days. I told her, I had a contract with Sprint, and that I should NOT have been charged in the first place, so I don't care if the 60 refund policy is on their bills or not. I believe legally, they breached their contract with me for I believe the FIFTH time since I signed up with them.

I am waiting util 9 AM CST to call their executive office and see if I will get another run around or be connected to Pam Davie, Claudia Poe, or Edgar Smith. The last time I called I had to leave voicemail messages and not one of them returned my calls.

I am so sick and tired of Sprint's games. In my opinion they are NOT TO BE TRUSTED. I signed up with them in April 2017, and it has been one problem after another with them. I have to watch EVERY SINGLE BILL. The service is UNRELIABLE, even though I live in the service area. When I complain, the excuse is Cingular built a tower right next to ours so it is interferring with service. BUT, it seems right after I complain, my service gets better for awhile and then the whole thing repeats.

I am going to file yet another complaint to my State Attorney General and ask him to tell Sprint to release me from my contract WITHOUT PENALTIES. I can't wait until April. Enough is enough. I have given Sprint more than enough time to get their act together.

I wish this company would get hit with a great big fine and then maybe it will learn something.

ComplaintsBoard
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8:56 pm EST
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Sprint unauthorized long-distance service

Sprint contacted at&t and set up my long distance service without my authorization. I received a bill and called sprint to tell them I did not have long distance on my home phone. They said they would remove the charges. I also told them to disconnect my long distance. We do not use long distance at home. On feb. 21, 2009 at 8:09 p. M. I received a call from rpm collection agency stating that I had an outstanding sprint bill of $22. Xx to sprint. I have not received any bills in the mail from sprint, plus, they told me they would remove the charges and disconnect my service. I do not view my phone bills because I pay online. So, I looked online tonight and see that sprint is still my long-distance provider. I still have not used long distance at home, I use my cell phone. I will be contacting sprint and at&t on monday to get this straightened out again!

I would like to know what others who have had to deal with this situation have done.

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SgTa
Hinesville, US
Jun 09, 2009 8:58 am EDT

CHECK THIS OUT! I wrote the comment the comment above-refeerenced by SgTa. Contact the Better Business Bureau- and they will take care of everything. Only thing was, this company was also in violation of the Soldiers and Sailors Civil Relief Act (my husband is in the military). I mentioned that to the BBB. This company is crooked.

Consumer's Original Complaint :
This is from an account my husband had with Verizon in WA state (account name was Jeramie Anderson). Collection agency was RPM so we contacted them and paid the balance in full. They claim that since we paid the acct in full via debit card, we must wait 30 days after the paid date to get a receipt. This is because most people will pay and get a receipt and then later contact their bank within the 30 day time frame to file a Regulation E complaint stating as though they did not authorize that payment. So, the bank gives them their money back and in the meantime, the person will have the report removed from their credit report as paid in full. We just want a damned receipt. After the 30 days you must call to get a receipt. They do not automatically issue one. Whatever- fair enough I thought. Though I am not one of the criminals who would do what I stated above. Now I have been contacting RPM for the 10th time in the last 45 days since we paid it, they claimed they would fax the receipt. Then after explaining that I did not get the faxed receipt, they say they cannot fax them. You must put your request in through a request receipt answer machine. I have done this numerous times and this company now claims that it takes 30 days after the original 30 days past the date of debit to get the receipt. That's a total of 60 days past the paid date to get a receipt and they don't just send one? This company is crooked and I wouldn't trust them further than I can spit. I have asked for management, I have escalated my complaint and they just get more and more rude with me when I call. They don't want to talk to me about it and tell me to put my request in through the request line. I have been transferred to that extension I don't know how many times now, but it obviously doesn't work and I still don't have a receipt. I paid this April 9, 2009 and today's date is May 22, 2009. I only want this receipt because I am waiting for this item to close on my new home loan. I cannot close on the loan until I have proof that I have no collections in my name.

Consumer's Desired Resolution:
Receipt- paid in full.

BBB Processing

05/22/2009 web BBB Complaint Received by BBB
05/26/2009 LAM BBB Complaint Processed by BBB Operator
05/26/2009 Otto EMAIL Send acknowledgement to Consumer
05/26/2009 Otto EMAIL Inform Business of the Complaint
05/27/2009 WEB BBB RECEIVE BUSINESS RESPONSE : Dear Complaint Department,
I have reviewed the complaint filed by Mrs. Anderson. I would now like to take this opportunity to respond.
I have been in contact with Mrs. Anderson and have addressed and resolved the issues in her complaint. I have also provided her with my direct contact info if she has any further questions or concerns.
If you have any further questions or concerns please feel free to contact me directly at [protected].
Sincerely,
Alyce Campbell
Quality Assurance & Compliance
[protected]
05/27/2009 LAM EMAIL Forward Business response to Consumer
05/28/2009 LAM BBB MORE INFO RECEIVED FROM THE CONSUMER : (The consumer indicated he/she DID NOT accept the response from the business.)
The issue has been resolved, however, we are not completely satisfied. This company has contacted me and provided me a receipt. It should not take a complaint to the BBB to get a receipt from a paid debt from any creditor. My husband is a military personnel and what this company has done is totally violated the Soldiers and Sailors Civiil Relief Act. Though they are not required to ask if we are military or not, all individuals should receive the same treatment. It does not take 60 days to provide a receipt to a customer!
05/28/2009 LAM BBB Consumer Satisfied with Business Response
05/28/2009 Otto EMAIL Inform Business - Case Closed SATISFIED
05/28/2009 Otto BBB Case Closed SATISFIED

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ruthpurd
, US
Jun 08, 2009 9:56 pm EDT

if they still can't get it right and you can afford that $43 bux, just pay it to get rid of it.

yes, i know u dont actually owe it, but if you dont pay it, a couple years from now, this fake bill will come back and haunt you.. and this time it will have hundreds of dollars in fees tacked on to it.. RPM are the masters at this scam. They will stop calling you about the bill and you think its all taken care of. But then, years later.. here it is haunting you.. and this time, nobody has any of the original documentation anymore and they try to ruin your credit with it

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none
paterson, US
Jun 08, 2009 9:40 pm EDT

today i got a call from rpm, some lady named elizabeth klinefelter and told me that my credit score will decrease if i did not pay the $ 43.01 plus $5 fee. i paid and called sprint right after, they told me that that amount was paid already, wtf? well im trying to call back RPM and they are busy with other customers. well still trying because this is real confusing. i'll will just cancell that transaction and see who wins because that amount was already paid for, they messed up with keeping up with the account not me. fools.

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SgTa
, US
May 22, 2009 5:23 pm EDT

Same thing happened to us from an account with Verizon in WA state. Collection agency was RPM so we contacted them and paid the balance in full. They claim that since we paid the acct in full via debit card, we must wait 30 days after the paid date to get a receipt. This is because most people will pay and get a receipt and then later contact their bank within the 30 day time frame to file a Regulation E complaint stating as though they did not authorize that payment. So, the bank gives them their money back and in the meantime, the person will have the report removed from their credit report as paid in full. We just want a damned receipt. After the 30 days you must call to get a receipt. Whatever- fair enough I thought. Though I am not one of the criminals who would do what I stated above. Now contacting RPM for the 10th time in the last 45 days since we paid it, they claimed they would fax the receipt. Then after explaining that I did not get the faxed receipt, they say they cannot fax them. You must put your request in through a request receipt answer machine. I have done this numerous times and this company now claims that it takes 30 days after the original 30 days past the date of debit to get the receipt. This company is crooked and I wouldn't trust them further than I can spit.

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yrecendez
Pasadena, US
Mar 22, 2009 4:55 pm EDT

I paid an old bill from sprint for long distance and was referred to a collection agency Park Dansan and paid my $6.00 bill. I now got a call from RPM with a screaming girl on the end of the phone who is saying I never paid my bill. WtF is wrong with spring and not keeping records to confirm payment. When we look up my name, there is none on file? Why are collection agencies calling me for $6.00 bill that has been paid?
I called sprint and they could not even find my name. I have cleaned up my credit and now I'm hearing from these people? No sure who to talk to. Unhappy with Sprint

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user
, US
Feb 23, 2009 8:55 pm EST

personally i don't really know what is going on but sprint has lots of problems and its really easy to end up with a good company but the quote "you get what you pay for" is what this is about but in your case i would say get a lawyer and other people to join you make a lawsuit and stuff. anyway here is the behind the companys some you may know and some you may not starting with the no contract to contract to most expensive (u.s. only)

Pocket wireless - personally i don't know much about pocket but i know that they do not offer 3g (fast internet access) but they are small signal places and tell you unlimited calls and other stuff LIE'S there is a catch they may be monitoring your calls or owned by the government looking at everything you do

Cricket wireless - Good 3g speeds and o.k. signal but have you noticed there is not enough apps but that is not the point. cricket is owned by the government and they monitor your calls i don't know about the rest but imagine saying a password to the bank feeling your secure and they could steel it without you knowing ex2. last 4 digits of ss# for relogin so its really dangerous no contract places

Alltell -

CONTRACT*** 2YR

Sprint - NOW WITH NEXTEL jaja offering simply everything plan stealing ss# and messing up your bills, is sprint safe? dosen't have a good reputation to begin with.

T-mobile - INTERNET 3G YEAH RIGHT! 2G BUT STILL O.K. FOR A VERY LOW PRICE. So know tmobile is offering a good reputation not so good coverage but doing o.k.

verizon wireless - loosing signal when below basement not so good connection, anyway offers an o.k. experience except for v-cast which is mobit and stuff need's to extend more

AT&T - i am a user of att wireless and have never had any problems, good signal and stuff but expensive but its worth it here let me start with the basics, $5 insurance per phone, Family plan $70 per month, $10 per line 2nd line is not included in $60, contract :( OUCH! 2yr, mobile web $15/phone txt messaging 200/$5 per line unlimited txt messaging $20/line family unlimited txt messaging $30/month hey 3 lines is $150/month already in nothing its your choice contract-free phone big discounts no contract- retail pricet

ComplaintsBoard
C
12:43 pm EST
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Sprint terrible company

Wow. Do not use this company. Their dispatcher is so rude and mean and extremely verbally abusive. They gave me a quote for a 4 bedroom home, 4 bath.. Then showed up with a small truck and called to say that they will need another truck, 4 more men and also the packing, which we already did.. Would be $400 additional. That was just 4 one big mirror, 3 glass table tops and three tv's. I canceled them the same day. Too bad, their onsite men were nice but the home office is a complete rip off and the dispatcher is the rudest person in the world. I would not use them at all. They also talk very poorly about other moving companies and will send you false bbb reports to try and prove a point.

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Simon
Rockville, US
Feb 06, 2009 8:17 am EST

Ms. Carter,

Before we reply to your complaint we would like to understand how you can complain about a company without providing your real name.

Let’s address your complaints from first to last.

1. In our first conversation you told us you wanted to move a 4 bedroom house. We offered to send an estimator to your house to provide you with a free in home estimate. You refused the offer of an in home estimate because you said you and your husband work and did not have the time for an onsite estimate.

2. We provided you with a quote based on a list of items that you provided totaling 1478 cubic feet. It was also noted on the contract that the maximum capacity of our trucks is 1600 cubic feet. We us 26 foot trucks which are hardly considered small. The only truck bigger than the ones we use are 18-wheelers. Please see below for the extra notes that were on your contract.

Extra Stop / Notes
The customer will get $20 FREE of packing materials.

Truck Capacity: The maximum capacity of our trucks is 1600 cubic feet. We are not responsible for cubic footage in excess of truck capacity.

3. On January 23rd you contacted us by email and asked us how much time the move would take to pack a 4 bedroom house and asked if we could change the move date. Our reply was that only to pack the house would be about 8 hours not including the loading and unloading.

4. We asked you a few times to call us because we needed to get some information and you always emailed us back that you can only talk by email. See email attached below.

"lets just keep the original day if he cant do the 28th or 29th or 30th. If he can do one of those days, please email me time. It is hard for me to use my phone at work on personal business but email is best.

Have a great day!"

5. 1 day before the move you emailed us about picking up a fireplace from home depot in Annapolis (35 minute driving time from your origin).See email attached below.

"Good morning. I just wanted to confirm tomorrow at 9am. I also wanted to ask if the men can stop by the Home Depot in Annapolis at 145 Forrest Drive, to pick up a fireplace that is at customer service desk in the morning before they come to the town home. We pay them by the hour so is this ok? Also they will need plywood board to roll the dollies on the ground at the new house. There is a fence in the yard and a big gate but they will have to roll everything in and the ground will be wet. You can send someone out today to look at the house and any challenges that they may have. 22 Wilson Blvd, SW Glen Bernie MD. The fireplace will go in the basement."

6. Your sales rep explained to you that you must be present when we open the contract to sign the contract and order for service. When we arrived to Annapolis in the morning you were not there. When we called you from the office you said please take the fireplace and goto my house someone is waiting for your movers there. We explained to you again that we can not load anything on to our truck without your signature for insurance reasons.

7. At that point you said that the dispatch is rude and you can not leave your place of work to sign the contract. We offered you to cancel the job and then you said you would be at the home depot in Annapolis in 15 minutes to sign the contract. After 15 minutes you showed up and signed the contract. it was about 9:30 - 9:45 and the movers had been there since 9:00 am.

8. When we arrived at the house the only person there was the lady that cleans the house and she had no idea what was going on or what she needed to do we also found that you have about 2000 to 2200 cubic feet that we would need to load. About 600 cubic feet more than the list you provided us. We called you again from the office and told you that it would require another truck and crew or for us to make 2 trips. we then asked if you wanted us to continue to do the job for you.

9. At that point you sent us an email that you wanted to cancel the job.

"Please cancel move."

10. This is the email that we responded to your request that we cancel the job.

"The estimate we gave you is based on the inventory list provided by you 1478 cu.ft.
On the order for services we mentioned Truck Capacity: The maximum capacity of our trucks is 1600 cubic feet. We are not responsible for cubic footage in excess of truck capacity.
When the movers arrived this morning we found out that we need two truck in order to move all you belongings.
at that point you asked to cancel the move.
Even though we arrived on time to provide you the service and move your fireplace from Annapolis to Odenton you will not be charge even $0.1 for this service just to proof you that we are one of the best moving companies."

11. We do not talk poorly about other moving companies. We only ask that customers check the BBB for themselves to compare the reputations of the moving companies they are considering working with. We only provide a direct link to our profile on the BBB because we have a very good reputation and it is important to us.

Our BBB profile
http://www.dc.bbb.org/report.html?national=Y&compid=7004120

In closing We are trying to understand how can someone schedule to move a 4 bedroom home over the phone refuse a free onsite estimate and does not want to come and sign the contract in the morning. From the other side we have been ontime at 9:00 in the morrning in Annapolis waited 30-45 for the customer to arrive and sign the contract, deliver the fireplace and did not even charge you $0.01 cent for the services rendered dispite that we worked for you for 4 hours. And on the contract that you signed we have a minimum of 4 hours or a $300.00 cancellation fee for canceling on the move date.

I hope that customers reading this can judge us by our reputation and the fact that we deal fairly with our customers even when they have complaints.

We can be reached at sprintvanlines@sprintvanlines.com if anyone has any questions regarding this dispute.

Thank you
Simon
------------------------
Sprint Van Lines
simon@sprintvanlines.com
Tel [protected]
Fax [protected]

ComplaintsBoard
G
11:11 am EST
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Sprint fraud and cheating

For several months now, I have been getting a Sprint bill for my wireless phone for about $39 then, all of a sudden, I get a bill for $258 and some change. I called about it and was told that I went over my 450 minute plan. I clearly remember having 800 minutes -- I was told that I had 450 minutes and to check my contract. I should, but am having some trouble finding it. I have been very busy; I did upgrade to the Simply Everything Plan for $99 per month to avoid ever getting a bill this high again; $99 is expensive to me too, but at least it is a set amount.

I am aware that Sprint rounds up minutes, so if you make a call and are told the person is not there in a matter of seconds it counts as a full minute, so someone could use 10 minutes in a 5 minute period, but there is no way that I used 450 minutes. No record of calls were in the phone bill. I asked for the calls to be mailed to me (I am not that great with the Internet). What I got in the mail showed no minutes used. I had called today to work something out. I was on the phone over 45 minutes. The rep did not speak English well; she had an accent and kept telling me the date of the bill and the amount when I asked what could be done to lower it.

This went on at least three times until I asked for a manager. He told me the charges are valid and would not give me any credit. I explained that something is wrong and I am not paying this bill. He connected me to someone in Account Services, who after much difficulty, gave me a $35 credit which is not enough. She told me that the charges are valid. I explained that she is assuming the charges are valid -- I was never presented with the calls, just the bill, and they keep telling me that the charges are valid. I told her that I am extremely dissatisfied and I am not paying this bill. She told me that 'detailed billing' is something they only send upon request and they are not required too. I had offered to pay half the bill and have been working with Sprint in that I had upgraded my plan, but feel that they have not worked with me.

A few minutes ago, I got a collection call from them saying I must pay today and my phone will be suspended in 48 hours. Instead of making a payment, I have filed this report on complaintsboard. I am wondering whether my bill was jacked up just to encourage me to take the set fee plan. Did anyone else have this experience?

Also, before getting this bill, I had lost my previous cell phone, unfortunately it fallen somewhere, and even though I was told that someone else only made one call, I wonder whether that had something to do with the large bill. None of these possibilities were looked at by Sprint -- they just wanted the outrageous money. I was told that no one else has my number. What about the person who found my phone? I asked what about someone cloning my cell something or other which I saw a warning about on TV and I was not answered. I suspect fraud and Sprint has been totally unhelpful regarding this. The bill is wrong and I am not paying it and I have told the whole world about this bad experience!

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shi10
, US
Mar 25, 2010 8:39 am EDT

Yes, They are cheating on the bill. After I disconnected the service they asked to pay $73.00 but there was no pending bills, they bills advance in every month, means March month bill I paid on Feb month and disconnected on Feb. They sent bill for March month...

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Jim69472
Seminole, US
Jan 23, 2010 11:59 pm EST

SPRINT has NEVER had a plan for $39.99 where you get 800 minutes! I have been a customer with Sprint for 12 years! I check/shop them often. Grow up!

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