Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website


Posted: Mar 8, 2013 by    

bad service and customer service

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
United States
Phone: 1888-211-4727
my problem started, with sprint i have been a custoemr of theres, since 2000, on and off trbls with them, this however is getting more and more irritating, i was goning to canel. in november, i recieved a good offer of 3 samsung galaxy s3 for a price of 99cent, so y wouldnt i stay if they are saying all will be ok and gave phones at that price< however that was in november 2012 and dec i was getting another new phone after having web issues, web page not found, error code 602, error code v608, not able to connect to internet, not able to received voicemail, delayed text, incoming and outgoing, i took phone into store cause after years of serv with sprint was not ready to deal witht the custormer service, store declared issue with phones all 3 phones on my account need to be replace in dec now jan feb im having more issue dont want a call sprint i go back into store with now my new phone again and yet more prob it need to be replaced to shorten this story since november 2012 i have had 4 0r 5 phone replacements on my line alone (main line ) i was told there was an voice outage in the area and it would be resolved in of feb 2013 and i would receive a credit, for the month of the trouble, i have spoke to approx, 10 differeent people and they all tell something different is the issue, i have told them i will cancel not paying any fees, and they offered me about prob about 35 total in credit, REALLY? for 5 phones and shotty service since the end of nov when i rebnewed my contract actually dec 14th 2013, less than 5 months of new serv and more phones then months or service, i have been told i will get 2 months of serv by what was suppose to be a manager yet no other operater seem to seem to see any notes, and no credit applied to my service, bottom line is since november i have been getting billed and at no service, bad custoemr service, and operaters have not attempted to offer an inconvience credit, and they cant seem to comprehend . i have to talk to more then 10 people in a month at least every 3 to 5 days and still ongoing trbl and they still want to send more phone to reslove an issue they say they dont have i have search google sprint outages 2013 and same issues with other customers noted yet the sprint operaters are clueless and havenot issed proper credit or apologies., i want credit on my account since dec 2012 and want my service working or takin my phone number and changeing companies, on all 3 of my lines
Complaint comments Comments (1) Complaint country United States Complaint category Telecommunications


Sort by: Date | Rating
N  29th of Apr, 2013 by    0 Votes
Ms. Jack,

Ready to fight back? Consumer Fraud Legal Services has Consumer Rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one you have recently experienced. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Sprint Logo Sprint
Customer Care Service
PO Box 4191
Carol Stream
United States - 60197-4191
+1 888 211 XXXX
View Full Information
Contact Us

Reply to