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Sprint / account cancellation

1 United States
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I had Sprint mobile phone service and called to cancel the account in October 2018. The agent whom I talked to told me that the bill on 11/9/2018 would be the very last payment I needed to pay. I paid and assumed that my account had been cancelled. However, I kept receiving bill till January. I called Sprint in December when I received the bill and they apologized that my cancellation didn't go through and assured me that it would be closed. Then I received another bill in January again for the same matter. I contacted them again and their customer services said that's a valid charge and would offer my a courtesy gesture of crediting $12 on my bill.

This is really not about the money but the service quality. For a simple cancellation, I had contacted Sprint at least 3 times and still received bills two months after my initial call. I don't think I can trust Sprint's customer service any more.

Jan 17, 2019

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