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1.9 84 Reviews

SportsDirect.com Complaints Summary

14 Resolved
66 Unresolved
Our verdict: With SportsDirect.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SportsDirect.com reviews & complaints 84

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Newest SportsDirect.com reviews & complaints

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A
3:53 pm EDT

SportsDirect.com missing order product because they spend 48 hours to check/save my order products

Worse ever eshop experience I ever had, I made an online order and they kept money from instant payment and they needed 48 hours to check/kept stock availability and this cost me 1 item to be missing from my order after they they dont even ask you if you need anything else to add instead of missing product/s or if you still want your order or not, they charge me the same shipping as it was my first order even if 1 item was missing! When I complain after sending 2-3 emails I get very late reply! Worst experience I ever had on buying online, I dont recommend 100%

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12:02 am EDT
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SportsDirect.com a worker in budapest arena mall

Yesterday my friend and I were shopping in the Arena mall in budapest and one of the workers made very racial comments towards me and he told me that only you foreigners do this. This wad because I was waiting for my friend outside and she was standing in line inside to pay and it was 9 pm so they were supposed to close. This kind of discremination is not acceptable. I didnot want to go public with this because this would hurt your store all over the world but I demand that you take actions towards him. He is a racist human being. I dinot know his name but he was the one closing the store on tuesday september 11th in the Arena mall.

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12:27 pm EDT

SportsDirect.com non receipt of items

On 15/7/18 I placed an order with you APPSD40000048138178 to be delivered in 3-5 days. Due to these timescales I arranged to have the parcel sent to work. The courier text to say it would be delivered between 11 and 3 it did not arrive. Apparently they tried to deliver at 545 to a school! Then updated the notes to say I was on holiday! No more contact. I contacted them my chat to say could I have it delivered to my billing address they said to contact you to change it. I have done this twice and you sent me confirmation. They said you haven't contacted them. Today I check the status and the parcel wasn't showing up at all. Please arrange for this parcel to be sent to me immediately as this is not good customer service. I have tried to phone your office several times each each day to receive an automated message. I am extremely disappointed with the lack of customer service and would like my parcel with me immediately. Again this is the address to post to: Realm House, Heathfield Road, Bembridge, Isle of Wight PO355UQ. I have been more than patient and would like this investigating urgently. Many thanks Mrs Attwell

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9:57 am EDT
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SportsDirect.com price issue

I recently purchased two pairs of addidas sliders one size 5 and the other size 9 both where reduced to £16 each but they were both on different offers the size 5 was 2 for £25 and size 9 waa 2 for.£26 but when i purchased them i had to pay £16 each how is this fair when they were both reduced to £16 when i ask at the paying desk they told me it was because of the sizes.

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7:44 am EDT
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SportsDirect.com england shirt

I live in the US and ordered an England jersey, when I was ordering it offered on a drop down menu the choice of having a number and corresponding player name on the rear. Having ordered many Nike jerseys before I ordered the same size as I always have...large. The delivery took 3 weeks to complete (I ordered it with time to wear for the WC) but when it arrived it was very tight and was more like a medium or smaller. Apparently, because I ordered the more expensive 'authentic' team jersey, they come smaller than regular sizing. There was no mention during the ordering process that this was to be termed a 'customized' shirt (remember, there is a drop down menu for this) and although I returned the item straight away unworn and at my expense, Customer Service wrote (after my email to them asking for an update) that they were now returning the item back to me and they wouldn't change or issue a refund.
I suppose I am used to US based customer service as this would never happen here, they would normally bend over backwards to make sure you end up a happy customer

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12:14 pm EDT
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SportsDirect.com product the very wrong colour.

I recieved my lee cooper jacket today in which i ordered in navy for my son for school {which has to be navy} but as i was at work when i took it out, it was most certainly black not navy which was stated on the website, problem is that it costs more money to send it back than it did to purchase in the first place, last order i sent back last week cost me more than €30 which was absolutely shocking to say the least.
CODE60838322430 lee c rib pad jkt sn81 navy large
invoice no [protected]
order no sdie40000044856115
Theres no doubt the jacket is black not navy, {even though the tag says navy its not} my customers agreed with me, wondering now where do i go from here.
kind regards lorraine mccarron

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9:35 am EDT
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SportsDirect.com not received my order

Hi. Can someone please contact me urgently. I have placed an order (you took the money) and now no one comes back to me. I went to the branch in Sutton, because Customer Service ignores me. I am really upset about this. Because of you, my son will be without a birthday present tomorrow at his party. Is this how you treat customers after taking money?
My number is [protected]
Stefanie

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9:46 am EST
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SportsDirect.com can I rate in negative!!!

Can I rate in negative! M [censor] pisssed off with their delivery system. Sport direct sucks! Such a poor online customer service. Whenever u call them they have high call volume and they don't let u stay on the phone. They just straight away asks u to call back n the line gets auto disconnected. The myhermes delivery people are bunch of stupid folks... They never come in the morning or neither they leave any contact number to reach them. I always order online and other courier people delivers my stuffs without any hassle. This is driving me nuts now... Please deliver my order either on weekends or before 9 in the morning any day. I have emailed sports direct customer service and the [censor] did not bother to reply! My friend is magazine editor and he is going to post sports direct true colours soon.

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1:50 am EST

SportsDirect.com delivery

I made an order 2 weeks ago and it has been saying it is in hawks bay since saturday 9th december and i still have not received it. Ive always ordered from sports direct and never had any problems but on this order i have. Ive rung the couriers to find out anything and they have not received it. Ive emailed your customer care team and all ive been told is that your investigating it. That was 5 days ago i havent heard anything since.

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1:41 pm EST

SportsDirect.com never received product

ORDERED FROM SPORTSDIRECT.COM, EVEN PAID EXTRA FOR FASTER SHIPPING AND NEVER RECEIVED PRODUCT, THEY DON'T HAVE A PHONE NUMBER TO CALL. YOU CAN ONLY CONTACT SOMEONE BY E-MAIL AND THEY TAKE A LONG TIME TO RESPOND AND WHEN THEY DO RESPOND THEY SAY THAT THEY CAN'T HELP YOU. ALSO DHL LIED ABOUT DELIVERING THE PACKAGE AND HAD FAKE SIGNATURE ATTACHED TO DELIVERY CONFIRMATION AND THEY ALSO STATED ON THE DELIVERY CONFIRMATION THE THEY DELIVERED THE PACKAGE AT MY RESIDENT THE SAME TIME THE PACKAGE ARRIVED AT THE AIRPORT TO BE DELIVERED THAT WAS SCATCHY RIGHT THERE. DHL FRAUD DEPT YOU CAN'T REACH ANYBODY AND THEIR CUSTOMER SERVICE SAID THEY WILL CALL BACK BUT NEVER DO. I HAVE SECURITY CAMERA'S AT MY RESIDENCE SHOWS THAT THEY NEVER DELIVERED THE PACKAGE AT THE TIME AND DAY THEY SAID THEY DID. WE HAVE NO ONE TO CONTACT ABOUT THIS SCAM AND BAD SERVICE FROM BOTH COMPANY'S INVOLVED. SOMEONE PLEASE HELP!

Your order number is: SDUS40000040967590

Please only use the tracking link on the day of delivery

Delivered By: Consignment Number:

DHL International JJD0002251459230235

to the website please contact [protected]@sportsdirect.com for details.

Sports Direct International plc
Unit A Brook Park East
Shirebrook
NG20 8RY

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1:20 pm EDT

SportsDirect.com boxer underpants

I have always brought your products but on this occasion I have only Calvin Klein under pants which I purchase from sports direct my most recent purchase I have only washed 3 times and 2 pairs are coming apart at the waist I took them back to sports direct and because they had been worn and washed they weren't interested and I don't think that's given your brand a very good name
Thanks
Mr Kevin lee

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11:31 am EDT

SportsDirect.com items not delivered from online order

Order Ref: SD40000038785205. Order placed 30/09/17. 1 part of the 5 item order delivered on 05/09/17. Later found that I had signed for all 5 items in error but only received one. Have sent 9 emails and spent a long time on a call to customer service explaining the situation. Only had one response by email which was not helpful. On the call was told I would get a response in 24-48 hours which never came and that I would have to wait while the warehouse was investigated by the security department. The items were apparently picked and packed in one parcel but this was not the case; I received a pair of boxing gloves and no shorts or vest tops. So Sports Direct have taken my money but have failed to deliver the goods I have paid for, This feels like I have been hoodwinked. I don't have my items and I don't have the money I paid for them. This is awful customer service - the worst I have experienced for some time and not something I am used to from high street/online sellers. I had lots of items in my Wish List and Basket which I was waiting to purchase, I am a regular buyer from Sports Direct. Now I am reluctant to ever purchase anything again unless this is resolved with some compensation for the inconvenience of having my money taken but nothing provided for that sale? Extremely unhappy.

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12:38 pm EDT

SportsDirect.com late delivery

I purchased an order online on Monday 11th Sep 2017 @ 17:50.
Order Number SD40000039148299
I paid the extra money for the next day delivery service.
I received an email on 12th Sep 2017 @ 06:59 confirming my order had been collected by Hermes courier.
Consignment Number [protected]
The parcel did not arrive on 12th Sep 2017.
At 08:56 today 13th Sep 2017 I received an email and text message from Hermes confirming the order was out for delivery with them.
I emailed your customer services @ 10:18 today to query why my order was late and that I should receive a refund for next day delivery. They emailed back 5minutes later saying the order was out for delivery.
Hermes tried to deliver the parcel at 11:45 today but no-one was in. We had waited in all day yesterday.
I have emailed customer services 2 more times throughout the day questioning about a refund but no-one has had the decency to reply.
I would like some-one to contact me regarding this as it is very poor service, especially the fact that no-one has responded to my emails.
All I am asking for is a bit of courtesy and a refund for the service I have paid for which I did not receive.
Kind regards
Kim Stanley

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7:01 am EDT
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SportsDirect.com service

Today, about 2h ago, I was at your store on the High Street in Scunthorpe, I saw a pair of running shoes I liked, tried to get some help from your employees and except for one young man who was really busy but took the time to call his colleagues through his radio no one else even bothered, they literally walked past me and ignored me. This kind young man went on his radio a few times trying to get someone upstairs to help me, this went on for over 20 min, me standing there with a shoe in my hand waiting, one other girl came over, attended to another customer and told me she would be right back, never to be seen again! I would understand if it was busy but some employees didn't seem to be bothered, I am really disappointed because I was a good customer, my son and partner too, and now I doubt we will ever be back in your store again.

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5:34 am EDT

SportsDirect.com Robbery!

I'm advising you not to choose express delivery. Your money will be taken and the order will be sent as a standard package. I paid extra money for my order because I needed it the sooner the better. And expected to get it next day. However, I received it one week later. They didn't notify me about it and I having trusted them took a day off. Silly me. The worst thing is that I'm not the only one who suffered from irresponsible treatment. You can't treat your customers that way. You have to fix everything and don't cheat them, or it will surely drive all the present and future customers away.

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3:26 pm EDT

SportsDirect.com failure to process cancellation, with sufficient notice given

To SportsDirect Customer Service Complainants

I wish to make a complaint regarding the purchase and subsequent cancellation of an order SDIE40000038705127
through your online site on Sunday August 27th

I submitted an order and followed it up with a cancellation 6 hrs later Reference: CAS-3000608-D7P1B3

I find it hard then to believe that you processed my order AFTER having already received a cancellation request.
I sent a cancellation 6 hrs after ordering, yet you still processed and dispatched my order 24 hours later.

You are now forcing an extra cost on me of €6.90 return, and a further €6.99 to reorder.

At this rate, noone can every cancel an order if you fail to correlate cancellations with the orders. This, I suspect, surely contravenes the
most basic of consumer rights. I would hope that you would rectify your procedural error with a viable refund for the inconvenience imposed.

--------------------------------------------------------------------------------------------------
Order ID: SDIE40000038705127

Ordered online : Sun 8/27, 1:35 PM
Cancelled online: Sun 8/27, 7:56 PM [protected]@sportsdirect.com Reference: CAS-3000608-D7P1B3

Processed Email: Mon 8/28, 9:40 AM
Cancellation Email: Tues 8/29 8:28 AM
---------------------------------------------------------------------------------------------------

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1:04 pm EDT
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SportsDirect.com airwalk shoes

Hello,

I have purchased Airwalk shoes for years in Canada, and the were great.
I now live in the UK and my first pair were fine, but my second purchase of Airwalks was extremely disappointing. The shoes are like new from the sole up after 3 months, but the sole itself has huge holes in both heels. It's never happened before. I dont know what happened to the quality. I do not have the receipt, although I have photographs - attached. Thank you.

Kind Regards,

Robert Robinson.

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10:01 am EDT
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SportsDirect.com no fear children's roller skates (pink & white)

Hi I brought my 8 year old daughter a pair of the no fear roller skates a week ago.she had only wore them 4 times.i took her skating today Wednesday 23 rd August.in the middle of skating she took a really bad fall brushing both her knees her hands and hitting one side of her face when I ran over to her I noticed that one of the breaks had come of from the skate .the manager of the place took her sakes of and put ice packs on her knees and got out his tools to fix the break back on but he was having trouble screwing it back in when he looked inside the black bit he noticed that the bolt had actually come away inside so every time he was trying to screw it just kept turning .i checked inside my car to find the recept but couldn't find it so I did not bother taking them back to the shop as I thought they wouldn't be changed without a recept so I just threw them away . My daughter was really upset that I threw them and explained to her that I don't have the money to buy another pair as I'm single parent on low income .thank you Kerry wilson...p.s the store I brought them was Clacton on sea

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5:20 am EDT
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SportsDirect.com sport direct customer service staff rude!!

after an order online one product was cancelled and I called the customer service to see if they can help! an lady named Amy (029) did me no options and refuse to admit the fault was on sport direct side ! i know the term and condition..but when sports direct cancell an item the fault is on their side! and i just needed some help because the product cancelled by SD was available on other color! any way...here is what the customer service Amy told me: "not our fault, ...no supervisors on job, ...nothing can be done(exxcept cancelling the order but i don t want that because of the other products)...stop shouting! (i was not shouting at all...just asking for help) "...and when i was asking for an manager or supervisor to check the call record to see how rude she was she told me that non of them are there!...all have meetings!...and she will look at the call rec after!...she cannot play the call recording by law!...only an supervisor can do that! Any way...NO apologies for the canceled item due to non in stock! NO any other help provided!...NOTHING! is this good practice?...do the customers of sports direct have any rights...or obly sport direct has rights?...lot s of problems i had during the years with faulty items or non stock cancellations and o had enough!...and they refuse to refund when an item is faulty!...they give you credit!...i have an proof of that videorecording in store an refuse to cash back after the product was faulty out of the bag...opened the bag in front of tge staff! "we only do credit!"...I HAD ENOUGH!...I will take this as far as I can!...

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6:33 am EDT
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SportsDirect.com wrong order sent and ignored by customer services!

I placed a next day delivery for two items, only to find one was the wrong size. Was asked by customer services to post back the item and send proof of postage which I did the next day. However, there was a Mix-up at post office and wrong parcel was tracked (I was sending two). I explained this to customer service however I received a very patronising email from a lady called Abbie saying that basically I should have tracked the correct item! I responded and chased for the last two days on an update but it has been completely ignored! I'm now money down, with no item and still haven't been sent a replacement! My daughter is very confused as to why her brother got new trainers yet she didn't! Completely disgusting service!

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SportsDirect.com Customer Reviews Overview

SportsDirect.com is a prominent UK-based retailer specializing in sporting goods, athletic apparel, and footwear. Catering to a diverse clientele, the company offers products for a range of sports, including football, running, boxing, and more. They also provide sports equipment and accessories. With a user-friendly online platform, customers can conveniently browse and purchase items. Additionally, SportsDirect.com operates multiple physical stores, providing local access to their products. The brand aims to meet the needs of both amateur and professional athletes.

SportsDirect.com In-depth Review

In summary, SportsDirect.com is a comprehensive destination for sports gear and apparel, offering a user-friendly website with a wide range of products. While there are areas for improvement, the site generally provides a good shopping experience, competitive pricing, and a decent customer service.

Website Usability and Design

  1. Navigation and Layout: Site is easy for navigate, with clear categories and search function. But sometimes, too many products on one page make it slow to load.
  2. Mobile Responsiveness: On mobile, site works well. It adjusts to screen size, making shopping on phone convenient.
  3. Visual Appeal: Design is simple, not too fancy, but it's functional and lets you focus on products.

Product Range and Selection

  1. Variety of Sports Gear: They have many sports goods, from football to running, and gym wear. It's good for people who play different sports.
  2. Availability of Popular Brands: Many well-known brands are available, like Nike, Adidas, and Puma. Easy to find popular items.
  3. Inclusivity in Sizes and Options: They offer a range of sizes, which is good for people of all body types. But sometimes, larger sizes run out fast.

Product Quality and Authenticity

  1. Durability of Products: Most items are durable and last long, but some cheaper options might not be as good.
  2. Brand Authenticity: Products from known brands are authentic. No worries about fake items.
  3. Material and Fabric Quality: Quality is generally good, but always check product details to be sure.

Pricing and Value for Money

  1. Competitiveness of Pricing: Prices are competitive, often cheaper than other stores. Good for saving money.
  2. Regularity of Sales and Discounts: Sales happen often, especially on holidays and end of season. Good deals can be found.
  3. Price Match Policies: They have a price match promise, which is great if you find the same item cheaper elsewhere.

Customer Service Experience

  1. Responsiveness to Inquiries: Customer service can be slow, but they usually answer questions and resolve issues.
  2. Handling of Returns and Exchanges: Returns process is straightforward, but sometimes takes time for them to process.
  3. After-Sale Support: After buying, support is average. They help, but not always fast.

Shipping and Delivery

  1. Delivery Options and Speed: Multiple delivery options are available, including next day delivery. But sometimes, deliveries can be delayed.
  2. Packaging Quality: Items are well-packed, protecting them during shipping.
  3. International Shipping Capabilities: They ship internationally, but costs and times vary by country.

User Reviews and Testimonials

  1. Customer Feedback: Mixed reviews from customers. Good to read them before buying.
  2. Resolution of Negative Reviews: They respond to negative reviews, trying to fix problems. But not all customers are satisfied with resolutions.
  3. Trustworthiness of Reviews: Reviews seem genuine, reflecting real customer experiences.

Payment Options and Security

  1. Variety of Payment Methods: Many payment options, like credit cards and PayPal. Convenient for different customers.
  2. Security of Transactions: Transactions are secure. No issues with payment safety.
  3. Financing and Payment Plans: No clear information on financing options. Best to check directly with them.

Loyalty Programs and Benefits

  1. Membership Perks: They offer a membership program with some benefits, but perks are not very significant.
  2. Reward Points System: Points system is available, allowing you to save on future purchases.
  3. Exclusive Member Offers: Members sometimes get special offers, but they are not always better than regular sales.

Environmental and Social Responsibility

Information on sustainability practices, ethical sourcing, and community involvement is not prominently featured on their website. It's unclear how committed they are to these aspects.

Website Accessibility

Site seems to be accessible, with features like keyboard navigation and alt text for images. But no specific information on compliance with accessibility standards is provided.

Return and Refund Policy

  1. Clarity and Fairness: Return policy is clear and seems fair, but always read the fine print.
  2. Timeframe for Returns: You have a reasonable amount of time to return products, which is helpful.
  3. Refund Processing Efficiency: Refunds can take time to process, which can be frustrating for some customers.

Promotions and Deals

  1. Frequency and Quality of Promotions: Regular promotions are available, with some very good deals, especially during clearance.
  2. Clearance Section Deals: Clearance section has heavily discounted items, great for bargains.
  3. Email Newsletter Offers: Newsletter subscribers get exclusive offers, worth signing up for.

Brand Reputation and Market Presence

SportsDirect.com is well-known in the market with a strong presence. They have a reputation for affordable sports gear, but opinions on customer service vary.

Comparison with Competitors

SportsDirect.com offers competitive prices and a wide product range, which sets them apart from some competitors. However, their market positioning is more towards value for money rather than premium service.

How to file a complaint about SportsDirect.com?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with SportsDirect.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with SportsDirect.com. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, and personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against SportsDirect.com on ComplaintsBoard.com.

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