SUBMIT A COMPLAINT / late delivery

United Kingdom

I purchased an order online on Monday 11th Sep 2017 @ 17:50.
Order Number SD40000039148299
I paid the extra money for the next day delivery service.
I received an email on 12th Sep 2017 @ 06:59 confirming my order had been collected by Hermes courier.
Consignment Number [protected]
The parcel did not arrive on 12th Sep 2017.
At 08:56 today 13th Sep 2017 I received an email and text message from Hermes confirming the order was out for delivery with them.
I emailed your customer services @ 10:18 today to query why my order was late and that I should receive a refund for next day delivery. They emailed back 5minutes later saying the order was out for delivery.
Hermes tried to deliver the parcel at 11:45 today but no-one was in. We had waited in all day yesterday.
I have emailed customer services 2 more times throughout the day questioning about a refund but no-one has had the decency to reply.
I would like some-one to contact me regarding this as it is very poor service, especially the fact that no-one has responded to my emails.
All I am asking for is a bit of courtesy and a refund for the service I have paid for which I did not receive.
Kind regards
Kim Stanley

Sep 13, 2017

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