Menu
SportScene.co.za
SportScene.co.za Customer Service Phone, Email, Contacts

SportScene.co.za
reviews & complaints

www.sportscene.co.za
www.sportscene.co.za

Learn how the rating is calculated

1.1 151 Reviews

SportScene.co.za Complaints Summary

4 Resolved
146 Unresolved
Our verdict: If considering services from SportScene.co.za with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for SportScene.co.za has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of SportScene.co.za. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SportScene.co.za reviews & complaints 151

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest SportScene.co.za reviews & complaints

ComplaintsBoard
T
2:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SportScene.co.za poor service and lack of campaign knowledge

The experience I had at sports scene durban workshop is by far the worst shopping i've experienced in my entire life. No words can describe the sheer disrespect and insolence uttered by the manager when in fact it was her fault for not having the campaign knowledge for their sales drive.
I was lured by sportscene under the impression that if I opened an account and spent r600 or more I would receive r100 discount off my first purchase. I spent r1400 and I didn't receive my discount. After countless trips back and forth to the store attempting to rectify this manager I was made aware that the manager and staff of this store were not aware on how to convey the message about the campaign to me because they didn't attempt a training/meeting to be briefed about this campaign.

I was intitled to this discount and instead of receiving a simple apology for their lack of knowledge, the manger uttered these words to the cashier ' just give him the discount and get rid of him'
All of this falls nothing short of a pure representation of the company's ethics and customer service.

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
N
9:15 am EDT

SportScene.co.za promotion

I bought an airmax from sportscene and it had a 33% off but it charged me the full amount when I asked there was no one to assist even a manager was not at the store but if you did not pay they have guards to call you now and the when they need to solve problems they dont even bother to contact that person because I was even told that I will be contacted even today I am still awaiting that call what a disgraceful service I never expected this

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
M
5:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SportScene.co.za poor customer service

Sportscene menlyn shopping centre. I was wanting to purchase a pair of adidas nmd's
The display pair was the last size 6 and was so dirty. I asked if the store is willing to give some discount but was informed the manager was not in the store he went out to do some shopping and I must wait. After a few minutes he returned to the store and told me he will clean it but not give discount. I was shocked with the reply especially because I was still willing to buy the shoes even though it was not new anymore. I told him he can keep the shoes I am not interested in buying anything from this store. Sportscene menlyn you will not see me for business again. To the manager keep up that arrogant attitude!

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
L
12:57 am EDT

SportScene.co.za unfair treatment

I bought clothes online which I have always did and I find it convenient. Once I got my package the clothes I bought could not fit so I thought to make things easier I will just take them back to the local store. I went to the sportsmen at centurion mall on the 8th of april 2017 to return the goods. While I was explaining to the cashier there some manager just came sweeping through my feet without even asking me to shift. I think he is so homophobic, I am lesbian by the way. Anyway I shifted in silence for him to sweep the floor and once he was done I went back to the counter. Now what pieced me off is that he was asked for authorization, when he gor to the counter he was not okay with it actually he didn't want to assist because he asked me why do I buy stuff online and why do I return them to their store. He was just not okay with me as a customer having to return the goods there. Of which I have never had a problem at other tfg stores whenever I return goods I bought online. Sportscene at centurion mall I will never bother you again thank you for the # service you gave me. You shouldn't treat people like #. It was childish of your manager to act the way he did. Stupid

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
E
12:14 am EST

SportScene.co.za 39thirty ny cap

I bought the cap two weeks back at the store and didn't wash or do anything to it, but it's colour changed. I took it to the back to the store, they told me at the store there is nothing they can do for me because I don't have my slip. What's more funny is that the lady knows I bought the cap there and she was the one helping me. I asked them if they can't go to transaction history on their system and then I would provide my bank statement as proof that I bought it there because I swiped my card. I asked them for a customer line they said they don't have it. Worst service ever.

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
J
5:22 pm EST

SportScene.co.za unethical behaviour regarding limited stock

Date :10 december 2016 at +-8h35am in canal walk century city. My son and I went to the centre. After running from one store to another due to bad advertising we ended up in the arcade store where the promotion of the jordan sneaker were selling. As we entered the store my son walked to the store manager chad wanted to ask about the takkie, without even saying what size the manager chad say there is only a size 5 left. Later on we re-enter the store observing purchases made to this sneaker. I then complain on the sportsmen facebook page where I was ask my detail. 3days later, before that some gentleman phoned me by the number [protected]. Never ask me really what happened, yet he just said they will investigate and up to this date I have not heard of this area manager of sportsmen canal walk. This is clearly a manner of how area managers handel complains. Phone you once and keep your mouth. I feel mislead by how this complain was handel. I was attack by this employee friends on facebook. Where by I know this guy was never in the store when I was there,
I am mrs jady albertan
[protected]

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
C
6:33 am EST

SportScene.co.za customers service

Yesterday 28/11/2016 I went to sportscene in clearwater I have never received such bad service - firstly no one wanted to help I eventually found a guy to help but he had a no care attitude I cleary asked for a size 9 shoe he didn't check the box. I purchased the item later I happened to check the shoes and he had given me a size 11. So I went back to exchange they didn't seem to care which if fine - but he went to the back and he said there was no size 9's when clearly there was 2 size 9's on display. But just the way it was handled was very disappointing. I have been a client for many year 10+ years and I have never experienced such poor customer service ever! It's a bad reflect on your company. I must say the staff at markhams clearwater are great.

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
S
9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SportScene.co.za converse all stars

To whom it may concern

Yesterday I went to sportscene for the 50% off deals.. I received a mail saying dat the all stars will be marked off 50 %, I was really shocked to see dat before the sale the tekkies was r649 and after the 50% it was 599, sportscene must be taken to task because they said they having a black friday but it was a blatant lie..

If my response is not what I want to hear, I will go to hellopeter and dispose sportscene for their lies and unprofessional encounter I had with staff en shop yesterday..

Regards

Read full review of SportScene.co.za and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gerald121
, ZA
Mar 07, 2018 10:57 am EST

Good day.
Im a all star fan for many years but my last black pair i bought is only 4 months old and right sole is coming loose under the foot.
Can you please advise what to do or who to speak to regarding the matter.
My email and contact number.
[protected]
gveltman2@gmail.com

Hope to hear from you soon.
Regards
Gerald
Cape town

ComplaintsBoard
D
12:44 am EST

SportScene.co.za cell phone repair

My name is dimakatso tshehla, I bought a sumsang j1 at sportscene van der walt end of august 2015. The phone started to give me problems I am not sure if it was the speaker or what but then I returned back to the above mentioned store around mid september, after two weeks I received a call from one of the staff members quering about the phone she basicaly wanted to find the reason for returning the phone so that she can book it for a repair, apparently the person who was suppose to was soo busy that she couldnt and she is not available at that moment. The very same person who didnt book the phone lied about her name when I asked for reference purposes. I spoke to the manager but he still does nothing about this, they never keep me informed, update me. I feel like they dont care about their customers. I am even thinking of paying the last amount and close my account with them because of the bad service I received. Its three months now and I still havent received my phone, I had to buy another phone because I cant live withought a phone and its so inconvenient for me.

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
R
5:50 am EDT

SportScene.co.za account query

I was called by the tfg people telling me I owe the sport scene account where's I have an account with markham's. I haven't taken anything with sports scene. I am paying my account every month. Even the location of a person they are talking about I don't know it. There are no statement or letter that shows that shows I purchased anything I just got the sms only I received a letter saying they going to deduct r1000 in my account my number is :[protected] ref:sh01032151

Read full review of SportScene.co.za
Hide full review
ComplaintsBoard
M
5:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SportScene.co.za horrible service

Horrible service (01/10/2011)

I have been a regular customer for so many years now, I have been recieving bad service and ignored it, but after a kind embarassing moment I have had in sports scene weskas mall today, I feel I have to expose the kind of bad customer service prevailling in this particular store.
I went to a store to buy few things for myself, got to a till, didn't even get a greeting from a straight faced lady, behind the counter, made my purchase and while she still busy processing my transaction, I asked her for her name since she doesn't have a name tag, she answered me with an attitude saying she doesn't have a name because she doesn't have parent, I thought she was joking, I asked her, if she being funny or just plain rude, she answered me by saying both, as she walked away from the till where I was making my purchase. I went to her to ask her why is being rude like that without even knowing why I was asking for her name, maybe I was going to give a compliment about her to her manager, she raised he voice and shouted "I am a manager here". I told her I am going to lay a complain about her, she shouted back yet again, "go ahead", infront of the customers.

This is what I endured, I got embarassed by someone who suppose to be treating me like a valuable customer that I am, instead she disrespected me, embarassed me and treated me like a trash of which I don't believe I am.

This is a trend that's continueing here in west coast. If this is not being attended to, its going to spread like wild fire.

This is bad and I am going to follow it up up to the point where I see to it that something is done about it, either by the people responsible or other parties that deal with issues of this nature.

Read full review of SportScene.co.za and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
U
U
Usi
, US
Feb 05, 2024 3:15 am EST

I bought adidas ozweego sneakers at sportscene in shelly center in KZN on the 28th of December 2023 and only realized later that the sneakers dont look genuine at all, the color is not consistent . I'm very unhappy with the sneaker, it looks very fake I've worn it like 3 times. I'm very disappointed with sportscene and their fake quality product.

View 0 more photos
A
A
Ali kaybee
Pretoria, ZA
Jul 29, 2023 3:59 am EDT

I was charged more than the price on a backpack so I was wondering if I should go Bach to the store to collect the balance (price tag is R279 and was charged R299

L
L
Luzuko Maposa
, US
Jul 04, 2023 2:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How is it possible I didn’t pay for one month but you have me on debt review when Iv always been a loyal customer, I don’t know if I’m stupid or you are but you supposed to treat customers with kindness and respect how do we respect [censored] people like you that will just ruin our credit by a month . Anyway carry on

T
T
Thabo Seokoma
, US
Jun 25, 2023 11:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought pair of vans at sportscene and as refund is guaranteed given goods on good condition,i didn't even wear those pair of shoes it's been days now whenever i go to the shop they always tell me that they don't have money

View 0 more photos
M
M
Melzandre
Wolseley, ZA
May 30, 2023 1:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a pair of nikes by sportscene last year june .i went to return but did not have a slip was a cash sale . I had the takkies on twice abd it looks like something i bought in the street.the left foot you clearly can see that it is faulty.its a disgrace that i paid so much money and are unable to wear it.its a dusgrace for nike too.mxm

View 0 more photos
W
W
Wilfred gordon
Cape town, ZA
May 14, 2023 10:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good day very unhappy with the R2000 worth of sneakers at sportscene they are cheaply put together and im a size eight and this pair does not even come close to fit beautiful as all my previous addidas material is pulling apart as sneakers is worn once and not even been active in sneakers this is sad as the sneaker does not fit the standard

View 0 more photos
M
M
Mzii
JHB, Gauteng, ZA
Feb 28, 2023 2:02 pm EST

The bad attitude with two ladies working there is outstanding

A
A
Anton Moleleki
, US
Dec 20, 2022 10:48 am EST

I purchased a watch from Centurion mall Sportscene and the watch is no even 2 weeks old, they tellers there are so poor at their services they refused to take it in for repairs nor exchange whilst I had my Bank Statement and receipt. this is pure robbery from a trusted store I offen attend/purchase from.

View 0 more photos
Y
Y
Yandisaa
King William's Town, ZA
Nov 14, 2022 12:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I returned shoes the store did not want to refund me and forced me to take another one without my will

S
S
Sphula
Gauteng, ZA
Nov 07, 2022 12:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchase my vans 3 months ago its make a noise when i going ang have a stratch on my left hand schoes

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact SportScene.co.za customer service

Website

www.sportscene.co.za

Most discussed SportScene.co.za complaints

horrible service
6
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with SportScene.co.za?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SportScene.co.za Customer Service. Initial SportScene.co.za complaints should be directed to their team directly. You can find contact details for SportScene.co.za above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about SportScene.co.za. Discuss the issues you have had with SportScene.co.za and work with their customer service team to find a resolution.