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[Resolved] Spokeo.com / my opinion of them couldn't be worse

United States
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They came to me, not I to them and the offer was a LIFETIME PREMIUM MEMBERSHIP in exchange for over two thousand of my contacts They have since, without notice, changed me to "Free Membership" breaking their promise to me and rendering my usage to next to useless. It was an offer to let them have access to all of my contacts, and I have over two thousand contacts, in exchange for a lifetime premium membership. Now they simply don't honor it. It's a big bait and switch game to them. They even told me that since I have a free membership that they are limiting my usage when I am supposed to have a lifetime premium. I am emailing all the contacts I gave them and telling them to complain, too. Since they have rendered my usage useless, I will render the contacts I gave them useless.

This isn't the first time they've done it to me, either. It seems with every spurt of growth they make, with every change or improvement they make, they seek out ways to make sure that I don't actually get to use any of the premium services they have promised me.

The reason I am complaining, finally, is because they are so indignant about ripping me off. It's despicable. I have NOTHING good to say about Spokeo. Ever since I came through for them they have tried to rip me off and take advantage of me with new policies which are aimed at making sure that don't have to honor their offer to me.

My opinion of them couldn't be worse. Really. They are the WORST.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Spokeo Customer Care's Response, Mar 29, 2012

    Dear Paul,

    Thank you for your message.

    I sincerely apologize for the inconvenience and can most certainly clarify matters for you.

    When you accepted the lifetime membership, being that it is for a lifetime and free, there is a search quota limit. This limit is subjected to change, and recently, there have been a few changes. Any changes to quota limits are made only to ensure that we continue to add more data and to allow our site to run smoothly and quickly.

    In regards to how many searches you can perform, here is a breakdown:

    - Unlimited Name searches
    - up to 20 Reverse Email searches per month
    - 2 Address book imports per-month

    Your quota system is a rolling window of 1 month, and any number of searches that were performed 1 month ago, would not count against your quota, thus freeing it up. For example, if you had performed 5 reverse email searches on 1/1/11, and hit your exceeded quota (by performing the rest of the 15 searches allowed) on 1/2/11, you would be able to do 5 reverse email searches on 2/1/11. Also, please note that all searches count towards your quota, even those that provide little or no results. Having said that, I encourage you to contacts us via our contact page so that we can further assist you with this matter. Again, I apologize for any inconvenience.

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