Spokeo review: deceptive advertising and ripoff 73

I was charged the $29.95 from a one time deal of $0.95. When I called to get a refund after I cancelled they told me I was unable to get the whole amount back. They could give me only $11.98 back. Agent 1224 was the one I talked with. I would like the whole amount since it was a one time deal thing.

Spokeo charged me on my bank account 29.95$. Bank account 3980. I never submitted an account or registered anything about it. Please fix it or I will have to signal it to my bank. How it's possible it happened? I never signed up with spokeo.

Transaction 94264 on the 08/14/2023.

Kaeufling Jeremy

Explain me what is missing?

I was just checking for the free 7 days trial and canceling the same day. and I did not receive a notification of cancelation. today I was charged to my PayPal account for an automatic payment of $29.95 for a service I only used for one day just for a few minutes. I try to get a refund for the service I did not use and was denied

I don’t even use whatever spokeo is and i got the same unauthorized charges on my Venmo account of now 120$. That’s a lot of money for me and i hope the complaint i made will help get my money back in my account and my information protected from future scams.

this website is not safe to a person personal information!

how can they get this personal information?

please help us remove this.

I would like a refund to my account of 29.99 for email address

EMAIL ADDRESS

stayoutofmydmsthankyou@gmail.com as I canceled my subscription and the cancelation didn’t go through til the next day when I was charged. Refund please.

They are full of [censored] that's the specifics of it

They bait you in and surprise you with a bill. If I did this I would be jailed, so how are they getting away with it?

I paid .95 for a one time look up in December. I never saw anything indicating it was a subscription service with a $24.95 lifetime monthly charge. I have been working with AMEX to stop these unauthorized monthly charges. Avoid using this service. I am on month 4 if these unauthorized charges, and I will contact AMEX again to block future charges.

I have been scammed for this, I don’t even know what Spokeo is. I just recently found out that I’ve been paying this so called Spokeo Inc. 24.95 every month.

I’ve been paying it with my PayPal account, music.phone000@gmail.com

I cancelled the service after a trial use only one time and they kept charging me for months until I noticed today. I would like they refund me for all this time I never used and was charged on my PayPal account. i barely check on my PayPal charges so I didn’t noticed that so far they had taken 111.95 USD$ out of my account without my knowledge

Advertised one search for 95 cents and have been charging 24.95 to my account for several months.

Hi Robert!

We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our team members are available 7 days a week, from 5am to 8pm (PST).

-Spokeo Customer Care

I got this screwed up company in a pop up as with most unwanted things. I entered in one number and it couldn't even give me a positive match now they want to charge me for services they can't even provide. It's a RIP off stay completely away from this company I'm going to go post all over social media if I can't get answers

This co. Offered a one time chg. To find my mother in law's new address, in the amt. Of $4.95 . Using my direct express soc. Sec act. Approx. 1 year ago I called to consult a few months later charges showed up again my computer was down so had no way of knowing I'm requesting a refund

This company is really coming up with words to try and save itself. They would outsource the commenters and social media monitoring no doubt but to say the statement (below) is just laughable:

Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

- There are many Similar stories from many different people
- the approach by this company is underhanded
- the response is meerly a cut and paste and generic reply.
- people reply when pissed, theyve wasted enough time. If they have gotten out, made comment, why would they want to keep engaging with this company. A leopard doesnt change its spots to begin with, why did SPOKEO have to lower itself to this level in the first place. any replies are just token face saving gestures.
- MUST NOT .. lol. Thats kind of like a directive to everyone else when the complaints, not just on this site clearly deminish the company to the level as the revues have highlighted.

Absolutely, do not - do not deal with this company.

Dear Brenda,

Thank you for your comment on the ComplaintsBoard.com website. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected] and explain your concerns. Thanks!

Best,

Spokeo
Customer Care

My debit card is being charged for several unknown purchases I did not authorize and I want my money back.

I visited the Speakeo.com website, and at the time saw I could subscribe monthly for $4.95 a month. So I did and then 2 weeks later saw they charged my credit card for $59.40, a full year.

I complainted to them it was deceptive advertising and requested a refund. They replied "no refunds", that's our policy. They ripped me off! I strongly recommend no consumers use their service based on how they operate as a company.

Joined, run searches on well-known to me people - to check if data are correct. got bogus results for 9 out of 10 people. canceled. how can I get my money back?

Spokeo is a complete fraud. I have been receiving someone else's email and when I tried to track them down vis Spokeo I was informed the information was available, but that I needed to subscribe to retrieve the data. I had used the service once in the past - and cancelled it because it was as useless then as it was now - but logged in with my old account info since my I'm still active until the subscription expires. Same results - zarro - ### service that ought to be ashamed of itself. Buyer beware. What really makes me laugh is that Spokeo is advertising on this website, though I suspect it's via re-targeted ad serving. So not only is their service a sham, their marketing tactics are equally as lame.

After you initially find the person you are looking for, you are directed to "join" for more detailed information. I am usually very good at checking out complaints about sites before committing any money, but this was a heart-string think - I was attempting to find my son who disappearance 10 years ago.

Needless to say, the name came up with a city I knew he HAD lived in, but when I "joined" for more information - you guessed it - there was not one more piece of information. Under family - it list he had a mother and father - DUH!?

I entered my other son's PREVIOUS city of residence, and up came all of his information, very accurate - as if he still lived there. Unfortunately, he now lives 2000 miles away - but you would never know it from his profile.

I then entered my deceased husband's name (he passed away 10 years ago) and got all the pertinent information as if he was alive and well living very well in an expensive home. Must be nice, I had to really downsize when he died. Guess their information isn't quite up-to-date.

At least I already know where that son is living so it isn't a big deal to me - but certainly won't help anyone else who might be looking for him (maybe a good thing).

At least I only took the 3-mo. $14.95 plan - so I could have lost more. Thanks to the gentleman on a complaint site instructing how to REMOVE yourself or anyone else from the records. I guess it helps a lot to look for someone who has taken their own profile off the list. I took all SEVEN of mine off.

I found much more information about my son from the WHITE PAGES than I did from Spokeo. Really a rip-off. Like I said, more of an emotional impulse than well thought out decision. DON'T WASTE YOUR TIME OR MONEY ON SPOKEO. I learned another lesson in cybelife - think with your head - check out sites wanting $$$ - look for complains - BEFORE to commit to ANYTHING. As we most sites, the print you NEED is REALLY small.

One more complain to the iist. Thanks for reading; I hope it helps at least one person.

I opted for spokeo free trial. Mistakenly i did a wrong transaction. They deducted money from my accnt. I want my money back as i m nt using it. Their contct no r also unreachable.

Company offers reverse phone lookup for provided request. Charged 95 cents, yet did not provide requested information and then charged for a monthly fee for a continuing service despite cancelation requests.
BC

I want to cancel and get refunded

Hello BC,
We're sorry to hear about this and would like to rectify the situation. Please contact our Customer Care team at [protected] or email CustomerCare@spokeo.com so we can better assist you. We are available from 6:00 AM to 5:00 PM PST.
Thank you

Hello,
We're sorry to hear about this and would like the opportunity to make it right. Please contact our Customer Care team at [protected] or email CustomerCare@spokeo.com so we can better assist you.
All the best!

Billing for "people searching" was done twice, $14.95 on 8/12/14 and $19.95 on 8/20/14 without explanation. The only return e-mail was form letters which didn't explain anything. I want answers...Don Wallace

Has been taking money from me since October, 2013 without prior, proper authorization.

Dear Spokeo User,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo

Dear Steven,

I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.

We would be more than happy to assist you through the refund process, you can simply contact us through our contact page. I have also privately messaged you with further details.

Sincerely,
Spokeo

Great post, thanks for sharing.
Although Spokeo claims their mission is to "help people find and connect with others" it seems like their goal is to allow you to peek into the private lives of others- which can only be done by paying them for the info. Even more interesting is the original home page of Spokeo.com, which clearly displays the twisted ulterior motives behind the site:
http://blog.hudsonhorizons.com/Article/Is-Spokeo-a-Scam-How-to-Delete-your-Personal-Info-from-Spokeocom.htm

Entity Name: SPOKEO, INC.
Entity Number: C2789488
Date Filed: 04/11/2006
Status: ACTIVE
Jurisdiction: DELAWARE
Entity Address: 556 S FAIR OAKS AVE STE 101-179
Entity City, State, Zip: PASADENA CA 91105
Agent for Service of Process: C T CORPORATION SYSTEM
Agent Address: 818 W SEVENTH ST
Agent City, State, Zip: LOS ANGELES CA 90017
See how they like it!

Oh and they are located in Passadena California, you can look up too see if they have a business license by going to the Business license search of the California State by going here http://kepler.sos.ca.gov/ and look up their business license, the file your complaints with all authorities, if they choose too ignore it then they just contradicted all their laws claiming too protect you.
its a shame we are all ranked in as criminals because of other psychotic people and their issues, no wonder this world is so messed up. Abuse of power at its finest, this is sooo WRONG!

identity theft is a common crime with websites like this
report them to ic3.gov, send ALL info they use on u, most people use a P.I. to collect info on someone if they need court procedures, this company along with others, throws what ever info is out there putting your life at risk!