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Spirit Halloween
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www.spirithalloween.com
www.spirithalloween.com

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2.7 128 Reviews

Spirit Halloween Complaints Summary

44 Resolved
73 Unresolved
Our verdict: Engaging with Spirit Halloween, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spirit Halloween reviews & complaints 128

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T
5:02 am EDT

Spirit Halloween extremely disappointed

I placed a $300 order back in September. After almost a month, I got everything except my costume, some spray body glitter, and red lipstick, which I had kept in touch with the representatives weekly who assured me everything was fine. Well, when I contacted them to inquire where the red riding hood costume was, they first told me I CANCELLED it. I explained I had called several times, but not once did I request to cancel anything. Then after 20 minutes the lady stated it was in fact cancelled by the company because that costume got OVERSOLD... Why would it still be available for purchase if it was sold out? It was actually still available to purchase the same day she informed me it was sold out. So I asked for a credit instead of waiting on a refund so I could hurry and get replacement. I was told no, that it was already in progress...which I STILL HAVE NOT RECIEVED. So I hurry as best as I can to find a replacement out of my next paycheck. The only thing I found that I liked was, yet again, on your website. At first I was hesitant with the delay it had already caused, but I figured I would give another chance...even though I never recieved my refund. Well now it appears the same thing has happened to me again...1 week away from halloween! I purchased the new costume last week. Never heard anything, in fact still haven't! I have, however recieved the bow i purchased to go with my costume...which never arrived. Looking at my past orders, it shows my order to still be in progress but picture of costume is not available. Same thing that happened a month ago! So when was I going to be informed I, yet again, don't have a costume that was available for purchase when I purchased it? Also how am I supposed to come up with a costume this close to halloween? Last, but not least, why have I STILL not recieved a refund for my first costume and will I be getting one for this costume when someone gets around to contacting me to tell me...oops sorry we made a mistake and oversold...AGAIN! I WAS confident I would have a costume by my halloween party, which is this week, so that will not happen. I'm doubtful I will even find one to go out on halloween with my family. I'm extremely disappointed in the lack of service or even caring on you're companies part. If you look at my payment history, you will see I have a large family that I have to purchase for. I thought I finally found a solution to find something to nake everyone happy. Doubtful I will be putting my trust in this company again to be able to follow through with an agreement of sale of goods. I guess I will be needing to find a solution for next year.

Tiffanie

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2:37 am EDT
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Spirit Halloween employer... assistant manager

Oct. 19, 2017. Spirit Halloween. Morgantown WV. Extremely disturbing behavior by assistant manager, a female, early 30's. It was directed at a new female employee, Kaelin. Employee requested info regarding fitting room procedures. She had not been trained. There were several customers wanting to try on costumes. Assistant manager screamed at, and verbally berated employee, poking her fingers at her face. Employee was respectful but assis. Manager told her to speak to manager about resigning. Approx. 5 customers got involved telling assis. Manager she was wrong and inappropriate. Employee was reduced to tears and totally humiliated. Several customers spoke to the male manager. Unsure of outcome. This woman should have basic manager skills class and be terminated. Please investigate.

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Update by Unfair treatment Morgantown WV
Oct 20, 2018 2:44 am EDT

The incident occurred 0ct 19, 2018. I miss typed the year.

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6:58 am EDT
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Spirit Halloween misinformed by cashier about coupon

Upon my first visit to Spirit Halloween I had purchased a costume for my son, totalling approximately $124. I had a coupin for 20% off to put towards my purchase. However I couldnt get my email to open inside the store, and told the cashier I would step outside to get it to pull up. She then told me the coupon was for online purchases only. Not being sure, I believed her and cashed out without using my coupon.
The next day I noticed the coupin as I was reading through my emails and realized she was incorrect. There was a code for both, online and in-store use. I returned to the store with my reciept and coupon in view via email. I spoke with a very young girl who said she was the manager. She seemed very inexperienced, and told me there was nothing she could do about it.
I find this hard to believe. Any other store would/ could simply reverse the transaction and then apply the discount. She suggested I go home, get all the items and return them, and then purchase them again. Wow!
Let me mention that I live out of town and due to the cashier's inexperienced and misimformation, I have already spent my discount in gas and time. Very discouraged.

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7:04 pm EDT

Spirit Halloween lack of customer service skills

There were 3 young ladies huddle by the register. A customer just left and I stepped closer, but not to the register, politely waiting until acknowledged.
They remained huddled, using profanity, discussing how they don't need this job, they're only working there for extra income.
One of them turns, goes to the register, and with out speaking or even looking at me, waves her hand at me and points at the counter in the most disrespectful, lackadaisical manner I've ever witnessed. It was like the stereotypical, mad at the world cashiers you see in movies.
She starts to ring my items, and I let her know I have a coupon. I show her, and she says they dont take it. Still has she yet to look at me.
I inquire why, considering the coupon clearly states, it's an in store coupon and to present it at any Spirit Halloween store. She shrugs and repeats they don't take it. I ask again, why. She said its a third party coupon. Still confused, seeing as though, yes, its from retail me not, but it states to present it in the store, she could not provide a response. Her co worker, in an attempt to appease me, reiterated in a kinder tone. I could have easily asked to speak to a manager but I was pressed for time, and it wasnt a a huge deal.
What was frustrating, wasnt the fact they didn't accept the coupon. It was her dismissive rudeness the entire transaction.
It's a Halloween store. I just don't understand why management wouldn't want their employees to display a fun, easy going work ethic, while remaining polite and professional. Kudos to her coworker for stepping in.
Having to walk up to a cashier and feeling like YOU'RE bothering or intruding on a personal conversation, is never the impression that should be given.
Date: 10/16/18 2:52 PM
Register :2
Store #61021
Trans:3240
Cashier:3245317

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10:39 pm EDT

Spirit Halloween customer service

Hi I just want to let you know your customer service is horrible. I placed an order yesterday and called today to cancel it. The girl I talked to said she would cancel it. I receive an email 1 hr later stating it was shipped out. I called the customer service number and they told me my order couldn't be canceled. I asked to speak to a manager and was left on hold for more than 20 minutes. I called again and the guy who answered stated the same thing and the only thing I could do is return or refuse the order but my shipping cost will not be returned. So that was my whole intention to cancel before it was shipped so I could get all my money back. If the girl I tal kbh ed to first would have cancelled the order this would have not happened. If she wasn't able to why didn't she say anything.

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10:01 am EDT

Spirit Halloween customer service and harassment

On October 12 my gifriend visited the store in Attleboro ma on 287 washington st. She was with a group of friends when she was separated to go look for decorations. This is when an employee who worked at around 3 o clock approached her and started harassing her. He kept talking about the store and costumes and when she didn't seem interested and just wanted to look around he didn't leave her alone still. After a while of this she decided to just go back to her friend group when this employee stood in her way blocking her. I don't know their name but they were tall, chubby, and had shaggy hair. This freaked her out and caused her to leave the store early. This is absolutely absurd and shouldn't even be tolerated by a store which is only open seasonally. I expect an answer ASAP as to why this happened and who's gonna fix it so it doesn't happen to another woman minding their own business.

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12:19 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spirit Halloween unethical behaviour

On October 9, 2018 around 1:30 PM my son and I visited you store in Reno, NV on Kietzke Lane. My son went in first because we had his dog with us. He cam out and told me what he wanted me to look at. When I attempted to enter a person whom I assume was the manager met me at the door and informed me that I was not allowed to enter the store. He stated that my son opened packages and left a mess. At first I thought he was joking. By the way my son is 34 years old. I asked the man if he had proof of this happening and he told me yes. I asked to see that proof and he refused. I was furious. Every year we set up a display at our home for children and every year spend about $500 at your store. I will never enter one of these places again. I was humiliated, angered, and suffered great distress. Never in my life have I been made to feel this way in public. I went out and discussed this with my son. I went back in to get a phone number or contact for someone I could file a complaint with and he refused to give me anything. He threatened to call security and the police. I waited to send this so I would calm down but right now I am shaking just writing it out. I don't know that there is anything you can do about this but I am hopeful that the person who made my son and I feel this way doesn't have the opportunity to do it to anyone else.

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Tylercat
, US
Oct 10, 2018 3:36 pm EDT
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@Dorilee
I 've worked at Halloween Spirit. They allow customers to try on costumes in the fitting rooms. The attending employee in this area unpacks and repacks the costumes so it is done neatly. So, no your son is not allowed to make a mess with impunity and the expectation that someone else will clean it up.
Every drunk driver the police catch claim that they have had "a couple" .
Clearly even at 34 your son has a few things to learn.
I'm sorry for your troubles but being banned from a temporary seasonal store is in reality the least of them.

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A
8:33 pm EDT

Spirit Halloween district manager

Today at one of your store in san Diego
8745 Broadway, La Mesa, CA 91941, I had a very bad customer service experience with a women named Elizabeth which she claims she's district manager . her way of customer service is not a way I would like to be welcomed into a store, it very unprofessional, Also I did hear her being rude to one of the employees & I manage to see her on the floor with her phone out not being attentive to customers, while the rest of employees where . I suggest as a customer service representative that the quality of training for store manager be redirected and reapplied to the person in charge .
thank you for taking the time to read about my experience .
May you all have a lovely day and a soon to be happy Halloween.

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7:07 am EDT

Spirit Halloween illegal pricing

I purchased an item that was clearly marked $4.99. I paid for the item and as I walked out of the store I noticed I was charged $5.99. I walked back to the cashier and told her I was charged incorrectly. She said it was ringing up in their system at $5.99. I told her that the price was clearly marked $4.99. For 20 minutes she tried to adjust the price and finally handed my receipt back to me and basically said 'sorry, I cannot adjust the price. There's nothing she can do!'
I was under the impression that it is illegal to have an item marked one price and ring up at a higher price!

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Breanna Wood
, US
Nov 04, 2018 4:36 pm EST

Well first off its $1 you're getting upset about...I thought you were talking 200 bucks based on your talk...I would have personally thrown you my own loonie as its that not big a deal
Second of all cashiers have no price override option on their till systems so get mad at head office who creates the systems instead. In store people have literally no control

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K
6:52 pm EDT

Spirit Halloween employee

My daughters were trying on costumes and a worker came back scolding me that I didn't ring the bell. I apologized because I didn't see it. and she went on and on like I was 5 years old. I brought both costumes out so she could go through them the whole while she continued to scold me. I ended up getting my kids dressed and leaving because it was ridiculous. I have worked in customer service and never treated a customer like that. I will never shop at your store again. Never have I been treated so rudely. It truly was the worst encounter I've ever had. I understand the reason for the policy but when I apologized and brought out the costumes she should have let it go and not gone on like she did. It was completely uncalled for.

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6:33 pm EDT

Spirit Halloween pop sarah sanderson

Ok so every day I get a notice to order her and she is not available. I have the other 2 in the set she is the only one I need. You say get then at the store. But all 3 stores here in Raleigh NC has not gotten her in. Now it say hey ord er r the set of 3 to get her. Why would i order the 3 set when i only need the one. So is she going to be able to order or am I out of luck . It's very frustrating when I get noticed every day to order her and I cant. What can be done to fix this.

Thank You
Very Unhappy
In Raleigh NC
James Gould
[protected]@gmail.com

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4:49 pm EDT
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Spirit Halloween sexual harassment

My daughter is working at the Spirit Halloween store on George dieter in El Paso, Texas. She was promoted to assistant manager on 09/05/2018. As of today her pay is still showing her making the $7.50 and has not been increased to the $13.00. She brought it to the attention of the district manager and she has yet to do anything or change anything. Another thing is her Manager has made sexual comments through text and has made comments about them having a drink sometime when she is only 18! My daughter feels very uncomfortable around him and told the district manager about which she responded if it escalates to let her know. This is more than escalated this manager is over 30 years of age and my daughter is 18. How can you allow for a person like this to work for your company. How far does this have to progress before action is taken. Please contact me immediately [protected]

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2:08 pm EDT
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Spirit Halloween western native american headdress, adult feathered chief native american costume, toddler little chief native american costume

To Spirit Halloween,
Though this petition is only signed by a hundred or so concerned citizens, the petition only reached a small number of people - through my facebook and that of my friends, and one activism account on Instagram. I believe that for such a large proportion of those exposed to this petition to take the time to go online and sign it is quite significant.
We recognize that your primary goal is (understandably) to generate profit and we respect this. We simply hope that with this small gesture, as a reminder that communities of all ethnicities and backgrounds do not stand behind (at least some) of your Native American - themed costumes, namely your headdresses - that you would consider pulling a few items off the shelves (to be named later).

A few thanks and congratulations:
Originally this petition centered on the "Reservation Royalty" costume which has now thankfully been re-named - one of the reasons I have shifted the focus to only headdresses.
I've also been taking a look at other minority costumes, which are less, to use internet slang, ‘problematic'. Kimonos, for example, are simply a traditional Japanese clothing, so as long as one wears one respectfully, the general Japanese population would not be bothered. And speaking of going about it respectfully, I'm impressed that I didn't see any fetishised Asian costumes on your website, which is great considering how often other companies or sectors of society do so.

We understand that creative re-imaginings of cultural outfits isn't a black-and-white, right-or-wrong issue. And the difference between everyday ‘sexy' outfits and fetishization of cultures is really hard to distinguish. For this reason we only are requesting that these three items be pulled from stock:

Western Native American Headdress
Adult Feathered Chief Native American Costume
Toddler Little Chief Native American Costume

Here is the attached petition: https://www.change.org/p/spirit-halloween-oppressed-cultures-aren-t-costumes?recruiter=813234916&utm_source=share_petition&utm_medium=facebook&utm_campaign=share_page.share_redirect-control&utm_term=share_for_starters_page&utm_content=ex14%3Av4
Or,
tinyurl.com/culturesarentcostumes

We thank you for the time taken to read this letter and for listening to customer input.
Have a great day,
Victoria Kondo

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5:32 am EDT

Spirit Halloween this is terrible

I wonder how you're still operating treating customers that way.
I ordered several items 1, 5 month before Halloween and haven't received anything anyway! It's unbelievable.
I desperately needed those unique decorations as every year we have a contest in the neighborhood. Thanks to you I was excluded for not having special decorations hanging on my house.
You may keep them to yourself now, just send my money back, please

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6:13 pm EDT
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Spirit Halloween customer service via 3 phone conversations, which got me nowhere.

Called # on website, to get # for local store, to be sure of local store closing time, due to another customer's complaint that they closed later than web read. 1st call, I was spoken to by a woman whom sounded as if she would rather be anywhere else. She gave me # for local store. I called #, which an auto-voice told me #didnt exist. Called again, repeated # back to same woman, she told me it was correct, so I called it again. Same recording of # not in service. Called, 3rd time, spoke to same woman on toll-free #, she rudely told me, "Well, that's the only # I have." I then asked, "Whom else can I call to discuss this, then?" She abruptly hung up on me!

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6:10 pm EDT

Spirit Halloween return of item / and very rude managers

My husband went in to get me and item while I was at work and he got the wrong item while he was there the cashier asked would you like the receipt yes he should've taken one but he said no I went today to exchange it and I told the manager what happen she practically called me a liar on what happen and wouldn't let me exchange an unopened item at this point I know not to buy from you guys because of the coustomer service you guys provide .

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9:50 am EDT
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Spirit Halloween trick or treat bucket

i ordered my grandson a PJ Masks trick or treat bucket from SPIRIT HALLOWEEN, and the estimated delivery day at the time of order was for today, Oct.25. i have received the confirmation email but no shipping email. when i track the order online, nothing shows up, and when i sign into my account it shows no order history. i called the customer service line and left my phone number for a callback, but never received the call. i called back and was on hold for over 20 minutes. when the electronic recording finally came on it said my call was unable to be transfered & i was disconnected. the online chat is unavailable, and at this point i just want to cancel the order, but apparently that option is unavailable as well. i am very upset! this company's customer service is a total joke. i will NEVER order from this company again!

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1:36 pm EDT

Spirit Halloween non-existent customer support, online orders untimely

Ordered a costume for express shipping so I could get it as soon as possible, and the site lists 1-2 business days of processing before shipping, and a grand total of 4-5 business days for express to deliver. It has now been 6 business days and the order is still listed as "IN_PROCESS." Attempting to contact CS leads nowhere as no one ever responds, as I have tried to reach them for the past three days in every single format possible (even through Facebook!) and all I get is "There are no team members available" or "There's high contact volume, try again."

This is utterly ridiculous, and I would refrain from using their website as they seem incapable with dealing with online orders. If they do have people employed for customer support roles, those people need to be fired. Or they need to hire more, as this is the worst customer support I have ever dealt with. Because it doesn't exist.

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Matheus DaSiIva
, US
Oct 19, 2017 2:04 pm EDT

This is not the worst part, the worst part is that my daughter keeps asking me when her costume will be coming in. I told her I don't know, and she asked if it will come in before Halloween, I told her I don't know. She then asked if it we can go to another store and a costume. I told her no, and to leave me alone She started crying so I slapped her across the face. Unfortunately I hit her harder than I thought because when she went to school her whole face was red and her teacher knew that someone hit her. She asked my daughter who hit her and she stated that It was I. Her teacher contacted CPS because I have done this before. Someone really needs to fire those incompetent workers who made me hit my daughter. Either that or hire more people. I would not have hit my daughter if I was not angry at them.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 1:38 am EDT
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Clearly you are trolling because no one would be foolish enough to actually have any empathy or compassion for you after you admitted to being a child abuser. You obviously have an incredibly short temper and need therapy. I hope your daughter finds a safer home and guardian.

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M
5:29 am EDT

Spirit Halloween never again

I ordered two costumes for me and my daughter (Adult Round Em Up Cowgirl Costume and Kids Warrior Native American Costume), about one hundred dollars worth. At first, I got a confirmation email stating that the delivery date is scheduled, they will contact me soon. On the next day, they really called and scheduled the delivery on the 1st of October. On that day I got a call from them again and was told that the delivery was delayed due to unforeseen circumstances, the next date is unknown.
To say I was shocked is like to say nothing. I asked for a refund, they refused, saying that they will deliver, only not sure when exactly. It's now 12th of October, the situation hasn't changed. I wonder why the hell I need the costumes after Halloween.
Terribly disappointed...

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8:28 pm EDT

Spirit Halloween hocus pocus sanderson costumes

We decided to do Hocus Pocus theme this year. I tried to order them on line and use the coupon for $50 off if we spent over 200.00. I kept getting the run around on line so I went to the store in Panama City and the customer service was horrible. They acted bothered and annoyed so I ended up ordering 1/2 on line and buying 1/2 in the store. When my costumes came in the mail one of them didn't ship so I called to see where it was. They didn't know. After getting the run around and several phone calls later they said they couldn't find it and was now out of stock. I am very disappointed and will never order or recommend them again.

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Spirit Halloween Customer Reviews Overview

Spirit Halloween is a seasonal retailer specializing in Halloween costumes, decorations, accessories, and props. With a wide range of products for all ages, they offer both in-store and online shopping experiences. Their inventory includes a variety of themed costumes, from classic horror characters to contemporary pop culture icons. Spirit Halloween also provides an assortment of animatronics and home decor to enhance Halloween festivities. The company typically operates from late summer through early November, aligning with the Halloween season.

Spirit Halloween In-depth Review

In summary, Spirit Halloween is a popular destination for those looking to find a wide range of costumes and decorations for Halloween. The website offers an extensive selection, but there are some areas where it could improve to enhance the customer experience.

Website Navigation and User Experience

The website of Spirit Halloween is quite colorful and thematic, which is fitting for Halloween spirit. However, sometimes it can be little overwhelming to find specific items because of many products and categories. But once you get used to it, navigation becomes easier.

Product Selection and Variety

They have very impressive selection of costumes and decorations. You can find almost everything from classic vampires to latest movie characters. They also have many accessories to complete your look.

Costume Quality and Authenticity

Costumes are looking very authentic and similar to what you see in pictures. But quality can vary, some costumes are made for just one night, others can last longer. It is important to read descriptions and reviews before buying.

Size Range and Inclusivity

Spirit Halloween offers costumes in many sizes, which is good. They have plus sizes too, but sometimes these are not available in all styles. It is nice to see they try to be inclusive.

Pricing and Value for Money

Prices can be bit high, especially for popular costumes. But they often have sales and discounts. You should check for promotions to get better value for money.

Seasonal Availability and Stock Consistency

Most of the items are seasonal, so they are available mostly around Halloween. Sometimes popular items run out of stock quickly, so it is better to shop early.

Customer Service and Support

Customer service is helpful when you can reach them. They can assist with questions and issues, but sometimes response times can be slow during busy season.

Shipping and Delivery Options

They offer different shipping options, but delivery times can be long close to Halloween. It is better to order in advance to make sure your costume arrives on time.

Return and Exchange Policy

Return policy is quite standard, but make sure to check the terms because there are some restrictions, especially for seasonal items.

In-Store Shopping Experience (If applicable)

Spirit Halloween stores are very thematic and fun to visit. They have many displays and you can see costumes in person. It is different experience than shopping online.

Safety and Quality Standards Compliance

The website mentions safety and compliance with standards, but more detailed information would be helpful to ensure customers about product safety.

Customer Reviews and Testimonials

There are customer reviews on the website, which are useful for making decisions. But it is always good to look for reviews from other sources too.

Promotions and Discounts

Spirit Halloween offers promotions and discounts, especially if you sign up for their email list. They also have special offers on social media sometimes.

Online Shopping Security

The website seems secure for online shopping, with standard encryption and security measures in place. But always be careful with personal and payment information.

Community Involvement and Social Responsibility

The company shows some community involvement and social responsibility initiatives on their website, like charity programs. It is nice to see a company giving back.

Overall, Spirit Halloween is a good place for Halloween shopping, but it is important to plan ahead and be aware of the seasonal nature of their business.

How to file a complaint about Spirit Halloween?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spirit Halloween in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spirit Halloween. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Spirit Halloween on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

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