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Spirit Halloween
Spirit Halloween Customer Service Phone, Email, Contacts

Spirit Halloween
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www.spirithalloween.com
www.spirithalloween.com

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2.7 128 Reviews

Spirit Halloween Complaints Summary

44 Resolved
73 Unresolved
Our verdict: Engaging with Spirit Halloween, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spirit Halloween reviews & complaints 128

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Newest Spirit Halloween reviews & complaints

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3:04 pm EDT
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Spirit Halloween online order

So, I ordered an expensive animatronic online on the 30th, got my conformation number everything was great. On the 1st I got my shipping notification with tracking number. Checked it a couple of days later to see when it would arrive and it said it still was pending pickup. So, I called which btw is a Hassel getting anyone on the phone. I was told my order was not in stock and they didn't know when or if it would be. I was never emailed saying it wasn't in stock just charged for something they don't even have and now have to wait until who knows when to have my money refunded. I will never deal with this place again!

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K
1:24 pm EDT

Spirit Halloween unethical behavior

Hello,

My daughter submitted an application for employment for the Spirit Of Halloween store, located in Deptford New Jersey. ( Across from the Deptford Mall)

She didn't hear anything back so, we went to the store.

When my daughter asked if they received her application, the manager responded:(In front of other employees & customers), "We have to see your face first before we decide to hire you!" She then proceeded to give my daughter a look and whispered something to the other employees.
Thank goodness you are only seasonal!
You lost my business as well as my family.
Very poor customer service.

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Tonya lytle
, US
Nov 10, 2019 9:31 am EST
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1 head is broken doesn't move and voice box can barely hear and volume is up to maximum I've already tried calling customer service have not got any calls back I ps 200 for this product for it not to work properly not a very happy customer at this moment

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Eric Fehse
, US
Oct 26, 2019 1:41 pm EDT

Bought a costume for my son today and the package said the item was 29.99 but was charged 34.99. Even after bringing it up to a clerk, I was told some of the costumes are old stock and the prices went up.

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Eric Fehse
, US
Oct 19, 2019 10:51 am EDT

Halloween City not sure why it came up spirit

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7:56 am EDT
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Spirit Halloween halloween costume

My name is Rachael [protected] email [protected]@gmail.com. I ordered a wig online on 9/20 it said it was going to be shipped after 9/25. It is now 10/4 and it has not been and I can not get any informaton on when it will be shipped. When I try and contact spirit they DO NOT care at all, ive been given anwers that do not help me at all and the staff at spirit halloween are rude and awful! I work in hospitality I know how a cutomer should be treated, I PAID for this item and spirit halloween does not seem to care about that at all! My order number is [protected]. I want to know when I will be receiving my order. I would like and email or phone call today, I have never been treated this way ever when making an order online.

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1:36 am EDT

Spirit Halloween 6 foot animatronic

So, We are having a Halloween Party on Friday night. I ordered this 6 foot Animatronic butler. I paid $72 for overnight shipping. I ordered it on Tuesday. Should arrive Wednesday since I paid the ridiculous amount of $72 overnight shipping. Nothing arrived. I finally got an email saying it will turn up on Thursday. Never arrived. Now just received an email saying it will arrive on Friday before 8pm. The party starts at 5pm. I am so so very upset as why bother paying for overnight shipping if it doesn't ship overnight. I spend over an hour on hold to Spirit today. OVER AN HOUR! before I realised no one is going to opick up... EVER! I pressed 1 for a call back - no call back! I called again and again and again pressed 1 NO CALL BACK! I tried support online chat which reads offline. I realised again no one is ever going to be on the online chat. It doesnt matter what time of day it is it always read off line. SO now I am writing this email. which i'm sure no one will answer! Worst customer service ever!

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12:26 am EDT

Spirit Halloween no way to return an item I don't want and can't contact any customer service people

Because I am considered a "VIP" customer, I got a large discount to buy an a $249 animatronic Towering Reaper in May of 2019 for $151. I put it away and go it out on 9/27 to assemble it. I realized then that it was too large for the space I had for it. I took it to Spirit Halloween since they are now open (they were not in April) and they said the SKU number was not in the system so they could not help me. This is new and unopened until they opened it at the store to check to see it was all there. After about a 45 min. wait, they said I would get some things I wanted up to $150. They did not have what I wanted, so they said I would have to handle it on line. There is no vehicle on line for me to return an item. It says they want 100% satisfaction and to just take it to the store. Since this was an oversized item, I had already paid additional shipping for it. I have called headquarters multiple times and left messages for a call back and explained the problem. No one calls. I have tried "live chat". When I type in my question, it now says chat is not available. I have sent multiple emails. All I want to do is get store credit to get something I can use rather than be out over $150 for something I can't use. The customer service is horrible and you can't get in touch with anyone to talk about it.

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1:43 pm EDT

Spirit Halloween my complaint isn't so much about the store but the customer service and warehouse not shipping orders and repeated lies

Ordered product in store on line. It was a sunday so they said it would not process until monday... Tuesday I went into their chat portal and she said it would ship within 24 hours. Friday came around and my order still said processing. Called them and demanded overnight shipping. They said they would call me on saturday... To confirm that it shipped. No call but got an email. Stating that it was sent expedited delivery free of charge. Called in on monday because it still said it was processing online. They said it shipped and I would receive it the following monday... Expedited? I demanded that they send a second one out nda. After going through 2 managers they finally agreed... Now i'm waiting to see if they try to charge me again and if I even get the order.

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10:46 pm EDT

Spirit Halloween service there is horrible!!!

Today i went to the spirit store in the pacifuic commons shopping center in Fremont, CA. I had the worst experience i will not shop spirit Halloween stores again. I went to purchase my items the Girl at the register Jocelyn was very rude after she ran my card and gave me my receipt i was putting my card and receipt in my purse. When i look up i figured she was going to put my items in a bag she shoved the items toward me and said why are you still standing here you can go...i couldn't believe she said that, then she said do u want a bag or something why are you standing there ...then I told her well are you going to put the stuff in a bag? And you don't have to be so rude ...i said I also wanted to talk to the manager ...she said she was the manager and to leave her store. I then said i wanted to return all my items and that I wouldn't want to buy anything from there. Then a guy came behind the counter i asked him who the manager was he said he was the manager. So i told him what happened and he did nothing that girl Jocelyn kept talking over him so I asked him for a corporate number so i could call and complain he said he didn't have one... service is bad there ...I'm glad i returned my items and i will tell people i know not to shop there ...and that girl also made my son upset ...he didn't get the costume and he herd the way she was talking to me.

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4:59 pm EDT

Spirit Halloween the overall store

I swear I travel all over checking out Spirit stores and this is the worse one I have ever seen. It's not ever October and 75 percent of the animation decor don't even work. Nothing is plug in on the ship, the aquarium is also a total mess. I always look forward to this store but I guess I'll be hitting the closest Halloween Express for this years haul.. The staff are just sitting around acting like it's a party. Who ever is the manager at this location should be fired..

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Update by Crazzyj
Sep 27, 2019 5:05 pm EDT

The location was Racine WI old Boston Store

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5:59 am EDT

Spirit Halloween website layout and format

The website provided does not work. The format is all over the place and when you click on the links to take you to the different areas within the website, they don't work. I want to purchase some items in time for Halloween but currently unable to see what is available as none of the links on the website so me anything. Please review and fix urgently.

Tracey

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2:06 pm EDT

Spirit Halloween manager

I do not know who hired the woman named Stephanie at the Port Charlotte store. This woman has Never been on time once. She doesn't know how to run the register, she doesn't know how to do a schedule, it is on a day to day basis. She will tell employees not to come in on a certain day and then ask why they did not show up or ask why they are there. The employees are afraid to work alone with this person because they are afraid that she is going to frame them for something. Stephanie is a very good talker. She has stated in front of customers that men are all useless and I hate this word, Retarded. That makes me sick. She is very biased against men. Sounds like a law suit to me. I don't know how many people have to call or write to you about this before anything is done. I will guarantee, I will be the last one if something is NOT done. I have no other choice than to seek counsel.

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3:48 pm EDT

Spirit Halloween management

Your gm of your store have made advances to my wife and he is a married man this is unacceptable, about two weeks ago she fell and broke both of her feet at your harrisonburg location. When she should have been in the Waynesboro area he is picking her up and taken her to other area to work then out for dinner and drinks afterwards. This is causing problems for my family. I am having to pay for her doctor visit why wasn't a claim turned in I don't trust him Meaning Tyson your store GM . This is not how you represent a company. I am going to seek. Legal action.

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10:11 pm EDT
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Spirit Halloween toddler little chief native american costume; western native american headdress

To Spirit Halloween,
Though this petition is only signed by a hundred or so concerned citizens, the petition only reached a small number of people - through my facebook and that of my friends, and one activism account on Instagram. I believe that for such a large proportion of those exposed to this petition to take the time to go online and sign it is quite significant.
We recognize that your primary goal is (understandably) to generate profit and we respect this. We simply hope that with this small gesture, as a reminder that communities of all ethnicities and backgrounds do not stand behind (at least some) of your Native American - themed costumes, namely your headdresses - that you would consider pulling a few items off the shelves (to be named later).

A few thanks and congratulations:
Originally this petition centered on the "Reservation Royalty" costume which has now thankfully been re-named - one of the reasons I have shifted the focus to only headdresses.
I've also been taking a look at other minority costumes, which are less, to use internet slang, ‘problematic'. Kimonos, for example, are simply a traditional Japanese clothing, so as long as one wears one respectfully, the general Japanese population would not be bothered. And speaking of going about it respectfully, I'm impressed that I didn't see any fetishised Asian costumes on your website, which is great considering how often other companies or sectors of society do so.

We understand that creative re-imaginings of cultural outfits isn't a black-and-white, right-or-wrong issue. And the difference between everyday ‘sexy' outfits and fetishization of cultures is really hard to distinguish. For this reason we only are requesting that these three items be pulled from stock:

Western Native American Headdress
Toddler Little Chief Native American Costume

Here is the attached petition: https://www.change.org/p/spirit-halloween-oppressed-cultures-aren-t-costumes?recruiter=813234916&utm_source=share_petition&utm_medium=facebook&utm_campaign=share_page.share_redirect-control&utm_term=share_for_starters_page&utm_content=ex14%3Av4
Or,
tinyurl.com/culturesarentcostumes

We thank you for the time taken to read this letter and for listening to customer input.
Have a great day and Halloween season,
Victoria Kondo and friends - residents of Coquitlam BC, Canada

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1:06 am EDT

Spirit Halloween I am complaining about the online ordering

I ordered my son a costume didn't like it too much so I returned it in store and was told I'd get my refund in 3-5 business days two weeks later no refund...so then I order an entirely different costume for him wait an entire week and get a completely different costume an adult costume at that on Halloween day. For the first costume I call everyday I get transferred to the finance department but no one answers or I get no call back to get my refund. This is the worst company I've ever dealt with.

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12:19 pm EDT

Spirit Halloween rude and unprofessional

I was at the Eastside Spirit Store in El Paso, TX. this morning making last minute purchases. I had different coupons and I asked the young lady at the counter if I would be able to do separate transactions, she told me I would as long as it was not the same coupon. While she was scanning my items the Manager came up to her and started questioning what she was doing. She tried to explain to him that I had different coupons and he then interrupted her and started yelling at her saying why is she doing that when she was told not to and continued to go off on her. Mind you this is in front of not only myself but other customers who were there. I was in total disbelief that this Manager was so rude and belittled her in public. I can see it in her face how embarrassed she was to be humiliated like that. She acted more professional by staying quiet the whole time while he ranted on and on.

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10:30 pm EDT
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Spirit Halloween shipping fiasco

Ordered a Batman costume for my 20-month old grandson and a Batman treat bucket on October 19th. The treat bucket arrives, but the FedEx shipping info for the costume kept changing. On the 30th of October the shipping status was that the costume would be delivered by the end of the day. By that evening, delivery status was undetermined. Never again

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7:26 pm EDT

Spirit Halloween girls leggings

I will never go back to Spirit Halloween store here in Fairbanks Alaska. worst customer service ever! I spent around $130 for my daughter's costume. I purchased her costume on October 21st, I went today October 29 to return the leggings ($12.99) because they fit weird. The manager said they don't do returns after the 19th. But I purchased the items on the 21st! She said I can exchange for equal or lesser value item. Really! no kidding! no hun I want my money back! so rude and so unprofessional. Last time I shop at Spirit Halloween.

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Breanna Wood
, US
Nov 04, 2018 4:25 pm EST

...Its not rude and unprofessional at all lol. Policies arent changed for people shopping after the 19th. That's your choice to shop late. Others have two months almost to do full refunds til the 19th.. Deal with the policies. The staff isnt rude for their system not being able to do refunds after the 19th at a Halloween store where everyone would try to return everything right after their parties etc. Think about it lol

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10:40 pm EDT

Spirit Halloween customer service

I went to spirit halloween on Friday October 26th 2018 to try on a few halloween costumes, the complaint I have is that when I went back to the dressing room the attendant saw me waiting at the door expecting some type of direction or even to check what I was taking back to the dressing rooms, but instead she completely ignored me. I said excuse me and she still blantly ignored me so I went back to the dressing room after being ignored for maybe 5 minutes straight once I got back there and started changing another customer came back and opened my curtain. She shut it immediately and apologized and explained the attendant told her to go in the room I was in, then the attendant came back started scolding me because she made the mistake of ignoring me and not watching me or the other maybe 5 to 6 people just walking in and out of the dressing rooms and yelled that everyone needs to be checked in and out. Basically the rudeness and the lack of attention the attendants had was disgusting I was embarrassed and mortified because of the horrible, and down right offensively bad customer service. If these women continue to have their jobs I will make sure to go to party city next time I need a costume.

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6:32 pm EDT
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Spirit Halloween rude staff

I asked nicely about return on a mask and was told in a meanful way no exchange after i just bought it an hour ago. I was fine with an even exchange and the staff was being very rude while checking me out with just an even exchange shes talking to another worker about another costumer cursing in front of me. Which I did not appericate. I was trying to get my even exchange done but she was talking with another staff with foul language in front of my child. Uncalled for.

So I was upset about doing my even exchange. Cause she said I was still short. And said " Are you serious! This is a joke! " so she told me to go back in line and wait for another staff to check me out and i refused so I walked out VERY UPSET!

She needs to be talked to seriously! Her name is that I caught was LAUEAN

(RECIEPT INFORMATION)
Store Citadel Xng #60522
Citadel Crossing
Colorado Springs, CO 80909

DATE 10/27/18. 2:42PM. STORE: 60522
REGISTER: 6. TRANS: 0367
CASHIER: 3246741
TRANS TYPE: SALE

If you would like a copy of my receipt. I would be happy to scan it for you.

My name is Dawn W.
Email: [protected]@hotmail.com
Phone # [protected]

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9:17 pm EDT
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Spirit Halloween the "manager" at your canton, ma location

Good evening,
I had my spookiest costumer experience tonight 10/26/2018 at your Canton, MA location.

I went for a costume exchange and I wanted to buy two items, so I asked if I could get the 20% discount in both. The employee told me I could only use it for one.
I went to my car to get two coupons and he said, I could not get the discount in two items, even with two coupons and he read the rules to me but it did not say anywhere that I could not make two separate purchases with a coupon each.

His attitude all along was terrible and I was very unhappy.

I asked him if he rather sold one item if he would accept only one coupon, or sell two if accepting both coupons and he said he did not care if he could sell two or only one.

Then when he started giving me the refund for the costumer that I paid $31.99 for, he only gave me $13.94 and then I said I was only buying one item and he was already processing the item I was not buying any longer and had to cancel that transaction and refunded me another $14.81

I said I had paid more than that and he took his calculator out and realized he was short in the refund, so he proceeded to give me the difference.

At this point I paid for the one item only because my son was with me and it was for him, but I told him I needed to talk to the manager and he replied "I am the manager, believe it or not" I said I wished I were recording that interaction because it was totally unacceptable and he said it is unlawful to record someone.

Then I asked him for his name and he refused to give it to me. I asked him if I should take his picture then and he told me that I had 30 seconds to leave the store or he would call the police. I was so shocked that I just stayed there waiting for the police to arrive but told him he should be ashamed to be wasting the police officer's time.

The police arrived and I explained to him the situation, that he gave me my money in small parts, that he was extremely rude and that he refused to give me his name to report him to his boss, and the police officer asked me if the employee had given me all my money back and when I said yes, he asked him if he still was not going to give me his name and he said no, and the police officer advised me to bring my business somewhere else.

This was very frustrating and people like this should not be working with people, never mind as managers.

I left really disappointed with the disrespectful treatment and everything.

The store policy can be certain way, but there are ways to talk to the costumers and this guy just does not care.

I would appreciate your reply to this matter.

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Breanna Wood
, US
Nov 04, 2018 4:31 pm EST

So let's get this straight...You called the cops on a guy who was just rude to you but who still gave your money back? At a Halloween store...when cops could be doing actual jobs like people shooting someone? Or stealing banks etc. And yeah it is illegal to just take a picture of someone. You should be ashamed for wasting a cops time just because of you were offended by a Halloween store manager. Disgusting...

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GabrieIa Herrera 68
, US
Nov 04, 2018 5:59 pm EST
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If you knew how to read you would know that it was he who called the police on me. He said it was illegal to record, but they record us all the time. At this point I was so angry at him that when my son started crying over not getting the other costume I started punching him. Apparently he showed that video to the police. CPS was contacted and now my son is in a foster home. I could not even take him trick or treating because by that time he was in a foster home. He should be ashamed of breaking up my family and reporting me to the police and CPS when it was he who made me hurt my child. My son wanted one costume for his Cub Scouts Halloween party and another one for trick or treating because the one he wanted to wear for Cub Scouts was not warm enough for trick or treating. When he started to cry I lost it thanks to the rude manager and punched him. Now because the manager called the police again to get back at me for telling him off they took my son from me and placed him in foster care because according to them I crossed the line and abused my son.

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1:31 pm EDT
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Spirit Halloween a fall my 65 yr old husband was involved in last week.. thursday

The dispaly they had up was done horrible I have pics too.. He went to walk around the corner to see what the girl on the swing did an the corner of the cardboard display caught his foot an the rentire thing fell on him.. He now has bruises an a jammed thumb.. He didnt wanna make a big deal over it.. But I aslo do not wanna let this go. I wanna know before I contact an attorney what u plan to do? The employees acted like it was our fault no it wasnt.. Was the poor display an how it was put up. All threy said hope your ok no report nadda.. But I know its on your camera.. Thurdays last week take a look. Like I said I have photos also.

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Spirit Halloween Customer Reviews Overview

Spirit Halloween is a seasonal retailer specializing in Halloween costumes, decorations, accessories, and props. With a wide range of products for all ages, they offer both in-store and online shopping experiences. Their inventory includes a variety of themed costumes, from classic horror characters to contemporary pop culture icons. Spirit Halloween also provides an assortment of animatronics and home decor to enhance Halloween festivities. The company typically operates from late summer through early November, aligning with the Halloween season.

Spirit Halloween In-depth Review

In summary, Spirit Halloween is a popular destination for those looking to find a wide range of costumes and decorations for Halloween. The website offers an extensive selection, but there are some areas where it could improve to enhance the customer experience.

Website Navigation and User Experience

The website of Spirit Halloween is quite colorful and thematic, which is fitting for Halloween spirit. However, sometimes it can be little overwhelming to find specific items because of many products and categories. But once you get used to it, navigation becomes easier.

Product Selection and Variety

They have very impressive selection of costumes and decorations. You can find almost everything from classic vampires to latest movie characters. They also have many accessories to complete your look.

Costume Quality and Authenticity

Costumes are looking very authentic and similar to what you see in pictures. But quality can vary, some costumes are made for just one night, others can last longer. It is important to read descriptions and reviews before buying.

Size Range and Inclusivity

Spirit Halloween offers costumes in many sizes, which is good. They have plus sizes too, but sometimes these are not available in all styles. It is nice to see they try to be inclusive.

Pricing and Value for Money

Prices can be bit high, especially for popular costumes. But they often have sales and discounts. You should check for promotions to get better value for money.

Seasonal Availability and Stock Consistency

Most of the items are seasonal, so they are available mostly around Halloween. Sometimes popular items run out of stock quickly, so it is better to shop early.

Customer Service and Support

Customer service is helpful when you can reach them. They can assist with questions and issues, but sometimes response times can be slow during busy season.

Shipping and Delivery Options

They offer different shipping options, but delivery times can be long close to Halloween. It is better to order in advance to make sure your costume arrives on time.

Return and Exchange Policy

Return policy is quite standard, but make sure to check the terms because there are some restrictions, especially for seasonal items.

In-Store Shopping Experience (If applicable)

Spirit Halloween stores are very thematic and fun to visit. They have many displays and you can see costumes in person. It is different experience than shopping online.

Safety and Quality Standards Compliance

The website mentions safety and compliance with standards, but more detailed information would be helpful to ensure customers about product safety.

Customer Reviews and Testimonials

There are customer reviews on the website, which are useful for making decisions. But it is always good to look for reviews from other sources too.

Promotions and Discounts

Spirit Halloween offers promotions and discounts, especially if you sign up for their email list. They also have special offers on social media sometimes.

Online Shopping Security

The website seems secure for online shopping, with standard encryption and security measures in place. But always be careful with personal and payment information.

Community Involvement and Social Responsibility

The company shows some community involvement and social responsibility initiatives on their website, like charity programs. It is nice to see a company giving back.

Overall, Spirit Halloween is a good place for Halloween shopping, but it is important to plan ahead and be aware of the seasonal nature of their business.

How to file a complaint about Spirit Halloween?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spirit Halloween in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spirit Halloween. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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