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Spirit Halloween
Spirit Halloween Customer Service Phone, Email, Contacts

Spirit Halloween
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www.spirithalloween.com
www.spirithalloween.com

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2.5 128 Reviews

Spirit Halloween Complaints Summary

44 Resolved
73 Unresolved
Our verdict: Engaging with Spirit Halloween, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spirit Halloween reviews & complaints 128

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Newest Spirit Halloween reviews & complaints

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F
4:57 pm EDT

Spirit Halloween customer service

Elyssa at the Rocky River, Ohio location was very rude and made us feel unwelcomed she was also very rude to her coworkers. She made me feel like I was unable to return my items. She was just all around awful. she was on her phone half of the time and talked with a terrible attitude . I take customer service very seriously and she was talking about us while we were standing right there. Halloween should be a fun time, and she made my experience terrible .

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12:01 am EDT

Spirit Halloween management

Unfit for managment, our manager sits in the back on her phone 80% of the day makes all male staff members do most of the work and talks of firing them behind their backs when they talk to each other about store products or asks for assistance with their task. They choose favourites and gives them choice over their shifts while other will only work a day or two, or will get short shifts or random timed shifts throughout our work week

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10:06 pm EDT
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Spirit Halloween the workers and management

This complaint is about the Spirit store in Tupelo, MS. My family and I have always shopped here every Halloween. We look forward to them opening. Well that's over. We will not be spending one more penny in this store! We have already spend a considerable amount of money this year and tomorrow its all going back for a refund. I'm sure that's going to be a nightmare!
Today we went to spirit in Tupelo, MS to buy some more Halloween stuff. My grown daughter was bumped and dropped a nine dollar candle she was holding. I ask if she had to pay for it and the cashier was on the phone to the manager, who mind you was standing at the back of the store, the cashier proceeded to tell me that it was not store policy, but out of kindness she needed to pay for it so it wouldn't come out of their paychecks. I was livid! We will never grace that store again! I will make sure everyone I know hears this story because if you go in there and accidentally break a $500 monster well I guess your just screwed! So disappointed. If this is how they run a business well I hope nobody shops there ever again. And I am sure that they will give me the run around on my refund. I will just donate the stuff they won't refund for whatever reason. I don't even want their products in my house. I'll order everything from another company!

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J
9:46 pm EDT

Spirit Halloween assistant manager cussed me very rude

A girl named angela was very rude to me at register name tag said manager took five minutes to ring me up didn't act like she knew what she was doing and cussed me under her breath as i was walking away. She wouldn't help me or didn't greet me the whole time i was looking she stood behind register with fellow male employee talking i tried to ask for help and she more then less ignored me and said she wasnt familiar with what i was looking for. This spirit store was the most unprofessional unknowable place of bussiness ive ever been to and wont be coming back

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M
12:54 am EDT

Spirit Halloween no information about order status

I have ordered two kids costumes from www.spirithalloween.com website long in advance. It is now October 13 and my order wasn't even shipped yet! I placed my order in early September! When I contacted customer service they assured me everything was fine and said that I'll get my order on time, but they were not able to tell when will they ship my order. Recently I sent a message asking about my order status but did not receive a reply. I even asked for a refund but they ignored me. I guess I have no other option just to wait. Hope I'll get my order, but even if I will I will never order anything from www.spirithalloween.com again!

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Beverly Nappo Culver
, US
Oct 01, 2020 1:53 pm EDT

My order has been in transit for some time with pending delivery as status. I was told to call back and I have 3 times but was told as long as FedEx updates the site with current status there is not much I can do and they won't do anything for a at least 5 more days. I spend $300.00 and they can't do anything for me. Are you kidding me. I wanted to purchase another item for $300.00 but will not put that forward until I have some satisfaction with this order.

ComplaintsBoard
T
4:26 am EST

Spirit Halloween no order, no refund

I ordered two costumes from Spirit Halloween website in early October and it is now February and received nothing yet! What a joke! I even paid extra money for a two day delivery. When it did not arrive I contacted their customer service and was put on hold for about 30 minutes. Their rep said that she could not track the package and offered me $40 refund (shopping fee). I was also told to call USPS. So I called USPS ad was put on hold! What a surprise! Anyways, after another 40 minutes of wait I was told that they never received anything from Spirit Halloween. And now, these thieves are ignoring all my messages and calls, they never even refunded me $40 as they promised! Scam!

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A
3:08 am EST

Spirit Halloween my costume missed several parts and there were holes on the costume

Scam, scam, scam. I ordered Halloween costume from the website www.spirithalloween.com. I was really disappointed in the quality and attitude. I got the costume, but it missed several parts. I wore it and noticed several holes, and there was no fabric at all. How was it possible? I wonder if there are other people, who faced the same problems? Please, post comments about your experience with them.

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O
5:58 pm EST

Spirit Halloween fraud

Besides the inexperienced management, they do not pay their employees if they leave for medical reasons.

Read full review of Spirit Halloween and 12 comments
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Meghan Clark
Gettysburg, US
Oct 23, 2023 12:46 am EDT

How do you have adult fortnite and naruto costumes but no star wars! So disappointed

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Alya Hernandez
, US
Sep 09, 2023 12:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was working there. It’s spirit Halloween all the store manager and ever since we started working there at a couple of employees does still hasn’t gotten paid till this day. I’ve been talking about contacting the general manager and she still hasn’t got these employees checks and it’s been over two months.

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Hailey Rudolph
, US
Sep 03, 2023 3:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the spirit Halloween on county line and Yosemite, and I didn’t get her name but she was acting very odd, she asked me to donate $500 to some type of children’s thing and then told me that if I complained she would take a picture of me and post it telling people to not sell stuff to me? All I bought were wings?..

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Dee126
, US
Oct 02, 2022 6:26 pm EDT

Dickson city Pennsylvania Sunday September 25,2022 at 3:30 pm.

went to a return a costume that was an XL is easy to big to exchange for a large store employee told me I was fat and to get an extra large. very rude and nasty won't go there again

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Steven Vitale
, US
Oct 01, 2019 12:30 pm EDT

There was a woman and a gentleman smoking in the store they were workers the company is a joke

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Bolond
, US
Jul 20, 2019 12:14 pm EDT

I'm appalled at this product. Can't believe it is allowed to be on the market. The real world is evil enough. Don't make props involving children.
https://www.spirithalloween.com/product/animatronics/6-ft-tug-of-war-animatronic-decorations/pc/0/c/0/sc/1011/177044.uts

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Shakay
, US
Jan 22, 2019 9:05 pm EST

Spirit Haloween rocks! They are the best Haloween retailer in the nation. If you want to have the greatest, most spooktacular event, check out Spirit Haloween. My Halloween event was a sparkling delight, great costumes and accessories, including totally cool decorations to deck out my house. Customer service is top notch with super friendly and knowledgable employees to assist you. Thank you Spirit Halloween for a job well done!

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Rikki678
, US
Nov 04, 2018 4:28 pm EST

Spirit of Halloween ruined my Halloween party. Their promise with extra pay for 3 day shipping order placed on 10/22 my costume still isn't here my party is 10/27 tracking says it won't be here till 10/29. Customers service is the worst I have ever encountered.
Whoever is running this company should be fired! This is not the way to do business.

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irisheyes71@msn.com
, US
Nov 04, 2018 7:47 am EST

These people are rude, customer service attitude is the uncaring, the worse ever. This company sets up in your neighborhoods, takes your money, closes up and moves on. No notice given of nonrefundable dates. Beware and stay away from this company! Especially the one on Buckner and Garland Road, Dallas, Texas!

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fr1ed ric3
, US
Oct 21, 2018 10:22 am EDT

Shipping one item costs $11. For a product that was $15. You're kidding me right? Not only are your stores poorly ran but even your online presence sucks. Will not be a returning customer.

Spirit Halloween Customer Reviews Overview

Spirit Halloween is a seasonal retailer specializing in Halloween costumes, decorations, accessories, and props. With a wide range of products for all ages, they offer both in-store and online shopping experiences. Their inventory includes a variety of themed costumes, from classic horror characters to contemporary pop culture icons. Spirit Halloween also provides an assortment of animatronics and home decor to enhance Halloween festivities. The company typically operates from late summer through early November, aligning with the Halloween season.

Spirit Halloween In-depth Review

In summary, Spirit Halloween is a popular destination for those looking to find a wide range of costumes and decorations for Halloween. The website offers an extensive selection, but there are some areas where it could improve to enhance the customer experience.

Website Navigation and User Experience

The website of Spirit Halloween is quite colorful and thematic, which is fitting for Halloween spirit. However, sometimes it can be little overwhelming to find specific items because of many products and categories. But once you get used to it, navigation becomes easier.

Product Selection and Variety

They have very impressive selection of costumes and decorations. You can find almost everything from classic vampires to latest movie characters. They also have many accessories to complete your look.

Costume Quality and Authenticity

Costumes are looking very authentic and similar to what you see in pictures. But quality can vary, some costumes are made for just one night, others can last longer. It is important to read descriptions and reviews before buying.

Size Range and Inclusivity

Spirit Halloween offers costumes in many sizes, which is good. They have plus sizes too, but sometimes these are not available in all styles. It is nice to see they try to be inclusive.

Pricing and Value for Money

Prices can be bit high, especially for popular costumes. But they often have sales and discounts. You should check for promotions to get better value for money.

Seasonal Availability and Stock Consistency

Most of the items are seasonal, so they are available mostly around Halloween. Sometimes popular items run out of stock quickly, so it is better to shop early.

Customer Service and Support

Customer service is helpful when you can reach them. They can assist with questions and issues, but sometimes response times can be slow during busy season.

Shipping and Delivery Options

They offer different shipping options, but delivery times can be long close to Halloween. It is better to order in advance to make sure your costume arrives on time.

Return and Exchange Policy

Return policy is quite standard, but make sure to check the terms because there are some restrictions, especially for seasonal items.

In-Store Shopping Experience (If applicable)

Spirit Halloween stores are very thematic and fun to visit. They have many displays and you can see costumes in person. It is different experience than shopping online.

Safety and Quality Standards Compliance

The website mentions safety and compliance with standards, but more detailed information would be helpful to ensure customers about product safety.

Customer Reviews and Testimonials

There are customer reviews on the website, which are useful for making decisions. But it is always good to look for reviews from other sources too.

Promotions and Discounts

Spirit Halloween offers promotions and discounts, especially if you sign up for their email list. They also have special offers on social media sometimes.

Online Shopping Security

The website seems secure for online shopping, with standard encryption and security measures in place. But always be careful with personal and payment information.

Community Involvement and Social Responsibility

The company shows some community involvement and social responsibility initiatives on their website, like charity programs. It is nice to see a company giving back.

Overall, Spirit Halloween is a good place for Halloween shopping, but it is important to plan ahead and be aware of the seasonal nature of their business.

How to file a complaint about Spirit Halloween?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spirit Halloween in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spirit Halloween. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Spirit Halloween on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

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