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Spirit Delivery / Poor service!

1 United States Review updated:

I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12pm on Saturday. I had other engagements scheduled for that morning so I contacted the delivery service (Spirit Delivery from NJ) and asked for a weekday evening delivery. I was told that a delivery request would be put in for after 3 pm on Wed. I received a phone call the day before stating that they would deliver 7am in the morning which was not possible because no one would be home. I got angry because I had already made arrangements for evening--spoke to a manager that seemed to care less and stated that I would have to reschedule. I told them that I would be going back to Home Depot to get my money back. I called HD and spoke with a manager that did not care either. After cooling off, I called back to reschedule. The person on the phone did not mute the call and stated " IT's so and so Douglas, the one that was acting like a B****." Upon hearing this I asked repeated what he said and the employee hung up the phone on me. BAD SERVICE< BAD ATTITUDES AND NOT FLEXIBLE TO WORK WITH CLIENTS. Due to this situation I will no longer spend my money in Home Depot.

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Comments

  • La
      6th of Dec, 2011
    -1 Votes

    I had a very similar issue with the Spirit/Home Depot delivery person this morning. He refused to bring a washer and dryer into my basement after telling me, "Basic setup and delivery means first floor only." He also used incredibly foul language. He asked my husband why I was allowed to speak with the men and told him to learn how to control his woman . I contacted Home Depot and Spirit's headquarters. The customer service representatives at both locations told me that he felt uncomfortable making deliveries in, "such a white-trash neighborhood." I live in a very nice area of Philadelphia, not in scary part. When I told the Spirit rep. that the driver said, "This is the third delivery I refused today, what makes you special?, " he laughed. It wasn't until I mentioned that I work for a law firm that Home Depot agreed to cancel my order and refund all my money. It's disgraceful that such a large company as the Home Depot would keep a contract with a company that treats it's customers with such little respect. I will also NEVER shop at there again.

  • Ho
      14th of Sep, 2013
    0 Votes

    They have not improved, it seems. I ordered a very expensive microwave at Home Depot and paid extra for the delivery and installation. They delivered it, took the old one, but refused to install, owing to an issue with the backsplash. I was told that once I fixed the issue, I could reschedule them in 24 hours. I fixed the issue, and called to reschedule. The earliest appointment was a week out. I accepted that. The next week, I was given a window from 1:15-5:15. I had heard nothing by 4:00, so I called to verify that they were coming. They said I was stop number 16 for the day, and that they were en route to number 15, so it would not be too much longer. At 5:30, I called again, and was on hold for a while, listening to their recording advertising "A to Z Guarantee!" When I finally got an operator, I asked what that guarantee was, and they had no idea what I was talking about. I asked if they would still call me a half hour before they came, as guaranteed, but he had already hung up. So I called back. I was disconnected. I called back. I was put on hold. I called back. I was disconnected. I called back. I got someone who said they would come and that they definitely would call a half hour before. I asked about the guarantee, since they were obviously not going to be here on time. They said the guarantee was only that the drivers would do their best to be on time. What kind of guarantee is that? Finally, at 6:40 I called the local Home Depot, and they tried to contact the delivery person. They called me back at 7, and said they couldn't get through. However, this woman was very sympathetic and promised to check on this the next day. I still have a microwave sitting on my floor instead of over the stove where it belongs.

  • Br
      12th of Oct, 2013
    0 Votes

    We purposely delayed the delivery of our new refrigerator to a Saturday in order to ensure that we were 100% available to the delivery people as we know (and noted in our order) that our apartment is difficult to find. Note- it's difficult to find when you put the CORRECT address into your GPS. When you select the next town over, it's next to near impossible.

    So here's the story- we received our window last night and got a call at 8:02 AM that they would arrive within in an hour. At 8:58 the delivery men called, angry they couldn't locate our apartment. Based on the nearby landmarks they listed for us, we figured out they were one town over, about ten minutes away and directed them towards our house. At 9:15, they called back, yelling at my husband that we gave him the wrong directions. As my husband tried to correct him, he hung up. We tried calling back three times to no avail. I called Home Depot and they were also unable to get the driver on the phone. After over 30 minutes they said the delivery warehouse would call us to reschedule for today.

    We did not receive a call back so I called the delivery company. They said they would "try' to deliver it but were making no guarantees. Sure, the men who hung up on us are going to try to come again. Right.

  • Ju
      12th of Oct, 2013
    0 Votes

    I hope your problems get resolved.

  • An
      11th of Dec, 2014
    0 Votes

    I've purchased a fridge two weeks ago from store #989-Cherry Hill and requested to be delivered today December 11, 2014. Today the delivery truck came on time @9.30 and the fridge was taken apart, doors and trays have been removed, screws were left in the trays etc. I have requested the delivery team to bring the fridge through the back door as we have measured that the fridge would fit through that door. Unfortunately we were missing an inch for the fridge to fit through the door. I asked the delivery team to wait until I have someone coming and take the door out. I was told they could not wait but that they would come back to finish the job. They've also told me that they could not come back today as they have others deliveries. Then the delivery team called their office and scheduled me for Saturday for someone else to come back and get the fridge in the house and assemble it and hook it to the water etc. They took the old fridge out and left.
    The guy that I called to help me with the back door and take it out, arrived right when it started to snow.
    So now it started to snow and the fridge was in my backyard.
    I called the delivery company and asked to send someone else or have the initial team make a quick stop back to my house. I was placed on hold multiple times, had to call back, asked for the supervisor and did not get any help. Any help at all l!!! I was told multiple times that they would not change the schedule of the delivery team, they would not send someone else because overtime is not approved by the company, they can do nothing for me.
    At 1pm I called the store GM hoping he can help. He was not available to speak with me. The weather was bad, my fridge was sitting outside, my back door had been taken out and I paid for a service that I did not receive (delivery and installation)
    At 2PM I get a call back from the store manager who says he would send two of his associates to help me get the fridge in the house and they would also be able to assemble the fridge, but not hook it to the water line.
    They came around 3.30 after my husband had to take a half day off, get some help and get the fridge in the house, HD associates did not bring tools to assemble the fridge. My husband was not pleased with the job they've done.
    SO, what did the delivery team and the company Spirit do for me? NOTHING, except they left me a fridge, that I paid for it, in my backyard.
    Where's the installation service that I paid for it? Who is to pay for my husband time, for the work he had done and for my time that I spent on the phone trying to get someone to help us? Spirit/HD were not helpful and on top of that the delivery team had finished their schedule an hour earlier.
    Now, more than ever, I am convinced that if I would to purchase from Home Depot again I would have the same delivery service. Who wants that? I am sure I don't want this kind of service.
    Sorry HD but you lost a customer because no one bothered to care about this and or change the schedule of the delivery team, or send another team back to my house to finish the job that I paid for it !!!
    No one cared that I did not have a fridge-the old one was gone-the new one was not assembled, not working and outside in the snow-that my backdoor was out and cold wind and snow were coming in the house, that I spent hours on the phone, asking and begging for someone to come back and understand that this was an exception and not something "just because", that my husband had to get help and carry the fridge in the kitchen and now he has a back pain, that we had to witness a job pour done by HD's associates and still wait for someone to come and hook the fridge to the water line.
    More savings-for Home Depot by not delivering the service I’ve paid for and more doing apparently for me, doing the work the delivery team was suppose to do.
    This was such a bad experience, no compassion and no understanding found from HD/Spirit and my message was sent to Spirit and HD management including District managers, VP of Operations and CEO.

  • Do
      8th of Mar, 2016
    0 Votes

    12/15/15 I bought a stove from Best Buy and they had Spirit Delivery deliver it. They had my daughter come out to drive way and look at stove and sign for it. They brought it in and did not secure because they said I have concrete in walls ( we have no concrete). They did not level it and pot of water almost slid off. They broke my granite counter top. Best Buy wants nothing to do with this. DO NOT BUY FROM BEST BUY AND WHEN YOU BUY APPLIANCES MAKE SURE DELIVERY COMPANY IS NOT SPIRIT DELIVERY!!!

  • Cl
      25th of Apr, 2018
    0 Votes

    Purchased Fridge from Best Buy and when they delivered it they went to level it by adjusting the foot and dug his pliers into our floor. We didn't notice until after they left. Best Buy and Spirit Delivery would not follow up with phone calls and when Spirit Delivery contacted me exactly 47 days later after the delivery, they were extremely rude and offensive.

    I wrote Best Buy and I will continue to make thier customer service and disrespectful ways of treating the customer after the purchase be known. You've been warned..

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