Spirit Airlines review: lost luggage 77

So Sorry to hear of your flight from hell. I too have experienced Spirit Airlines lack of professionalism.
After waiting an hour and a half for my luggage I finally gave up and went into lost luggage. A young family of six was outside the lost luggage door. The dad warned me, "You don't want to go in there." I smiled and said, "I wish I didn't have to." (I thought he was joking)
I was happy to see my suitcase. I smiled and said, "Hey gals, so glad my luggage is here. Do you need me to sign anything?" I held up my claim ticket. The unsmiling woman behind the counter whispered something to me which I had no way of hearing as she was drowned out by the all noise of a busy Atlanta airport. "Excuse me, I couldn't hear you?" I politely told her. There were so many lost luggages that I couldn't even step into the room. There was no space for me to close the door, thus the noise of the bustling airport filtered in.
She ridiculously whispered three more times and each time I calmly told her "I'm sorry, I can't hear you." I was thinking that maybe she had a sore throat or some thing. Finally she approached me having to step over all the bags that stood between me and her. She then put her face within inches of mine and said, "I don't appreciate being called gal." It took me a few seconds to comprehend the absolute unprofessional ism that I was being subject to. Wow, My bad knees are killing me after waiting and hour and half on hard concrete while my husband is doing hot laps around the busiest airport in the world and the lost luggage princess's only concern is the pronoun I use to address her! Out of curiosity I asked her, "What pronoun do you prefer?" Straight faced and with no emotion she replied, " I prefer to be called Lady or Miss Ebony." As a Spirit Airlines customer I can't tell you how important it was for me to know the proper pronoun to use while addressing your employee. Good to know you have such selfless caring employees that are so happy to help all the weary passengers that are looking for the luggage that you lost!
Never again.

You can read about my experience here. www.barnwoodandbakedgood.wordpress.com, under the Life's Little Adventures page.

On September 8th, we booked rd trip service on Spirit Air to travel on 11/14/08 from LGA to Detroit with return on 11/16. Arriving at the airport with plenty of time, we were informed that the flight was cancelled, that the next flight we could fly was the following day and that Spirit Air has no relationship with any other carriers, therefore, no reciprocity. Being on a real schedule, due for a family celebration that evening and being Sabbath Observant Jews, travel of any kind was not at option for Saturday or for that matter, any flight that could not guarantee arrival in Detroit before 4 pm. We were forced to spend $575/ticket for our family of 5 to meet our commitment. Spirit has no similar ethic. They run a shoddy, fly by night, disgusting excuse for an airline. Service and customer satisfaction is antithetical to their scheming ways. On our alternate flight we met another family who had paid the same price for their original seats to American Airlines that we had to Spirit. When American cancelled their flight they provided them with car service to EWR airport, arranged their new flight and covered all the expenses. We were devastated. Spirit's practices should be reviewed by the FAA. There is no standard of care. This is a disgusting airline. We felt like we were in a third world country.

I thought I would enroll my son in the $9 fare club so that we could save on baggage. I was in a hurry and clicked okay without realizing. A few hours on line I saw that my debit was charged $59.95 rather than $9. I checked the website and only one place (in small print) did it say $59.95 - but plenty of places that said $9 fare club in large, bold print. I called, was on hold 20 minutes, talked to a rep and was told it is non-refundable. Said that isn't acceptable, even contracts and non-refundable tickets you have 24 hours to change your mind and this was only a few hours after I did it on the website and can I talk to a supervisor. Waited 20 more minutes and then they came on the line and was then cut off. I went to website and then saw "non-refundable". I've asked the bank to dispute it, but I had to force them because it stated "non-refundable".

While flying from Ft. Lauderdale to O'Hare on Sunday July 26, we arrived and found the automated check in device not working. Two agents pretended they did not know how to check us in. We had to get a supervisor. Then we get to the gate and they tell us the flight is 3 hours delayed due to weather. Checked the FAA site and no weather delays. Then they said ground delays. Also checked FAA site and found that was BS. What really happened is that they had a mechanical problem and did not want to admit, since they would owe every passenger a meal and possibly a hotel room.
Then we get on the plane and it's dirty and the crew can barley speak English. Never will fly them again.

I trusted spirit airlines to shadow my 11 year old son from florida to laguardia airport in new york. When his father came to pick him up, he was standing by himself at the gate with no escort, he has been there for an hour by himself. No one called and no one was there to verify that the person picking him up was the one on record. Anything could have happened inside the terminal. There are too many predators in this world to leave our children unattended especially when we trust the company to care for them . It is just dangerous.

I called to reserve two tickets from Ft. Lauerdale to San Juan, PR. I was told that I would receive an email confirmation. I was not able to read the email immediately because of internet problems. When I finally checked the email, I discovered that the agent had inadvertently (I thought then) booked me on a flight leaving San Juan going to Ft. Lauderdale. Spirit informed me that I did not inform them of the error in a timely fashion and, therefore, I would have to pay $140 to have it corrected.

I thought that it was a big joke until I tried to get the matter straightened out by their 'customer service'. The spokesperson assured me that it was n joke and that I would have to pay the $140 - quoting the airline's 'policy'. Additionally, I was told that I could not cancel the reservation because Spirit has a no-cancellation policy as well.

This happened five months ago. I have made several efforts to reclaim my money but have not been successful. Not only has Spirit refused to refund my $635, but has steadfastly refused to even proffer a token voucher. In essence, they have take the position that the legal system allows them to rip off customers with impunity. That might well be but I will know for sure soon. Next week, I will file a small claims suit against Spirit's president, Lancelot David and the Board of Directors.

I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I tried making a reservation and the computer had given me an error. With no email from spirit that the reservation was made and confirmed I purchased another reservation. I notice my bank account was charged $169.40. I called spirit to dispute the charges and nothing they kept giving me the run around that the email was sent that the confirmation was made and all this bologni. But why would I make another reservation if I already had made one? They didn't even have the decency to even try to help or refund anything. I hate them and hate is a strong word... But I don't care $169.40 is a lot of money and Aloha the supervisor in the spanish Line; Jesenia another so called supervisor in the spanish line; fabio; francheska all in the spanish line were of absolutely no help! Do not fly with them ever again!

My mother who is 94 years old, flew from Ft. Meyers airport (RSW) in Florida to Atlantic City airport in NJ. She is hard of hearing and walks with a cane. When booking her flight, I always pay the extra fare for a seat at the front of the plane. I request wheelchair service on and off the plane and to the baggage area where the gentleman from the limousine service meets her and takes her to her home. Although she can walk with a cane, she is a bit unsteady and can easily get knocked down. Her Spirit flight #936 arrived on time. She was escorted off the plane and left to sit outside the gate for 50 minutes. She requested assistance several times and was told someone would be with her. Her driver notified the baggage attendant that her bag arrived almost one hour ago, but she was never brought down stairs to the baggage area. Finally, my mother got out of the wheelchair and attempted to get to the baggage area herself. She didn't know how to get there and after asking directions, someone finally called a porter to take her. Luckily, her driver was still waiting more than one hour later. This was a Wednesday, 11:55 A.M. arrival so we were not dealing with a weekend, a holiday or an early or late flight. How terrible to treat someone with a disability this way.

Stupid me not to research the airline beforehand. Who would have thought that the entire world hates this one airline. I expect complaints, but this many?

I purchased the club which right away uses underhanded advertising techniques. $9 ? LOL, there's nothing $9 about the club. Show me one of their products that costs $9. It's $59.97 or whatever it is, that's a FAR CRY from $9.

Anyway, I sign up thinking I'm going to get a discount on my flight, but I don't, it's only on luggage. Fine, I go ahead with it anyway.

I try to log in, their poorly coded website can't find me in the system. I call to complain, they find me on their end, but I still can't log in.

I try to get the system to reset my password, it can't find my e-mail address.

This goes on & on for over 4 hours with me waiting because they have the nerve to tell me to try back in 2 hours. What company tells a customer to try logging in again in 2 hours? LOL, I'm a netrepreneur, & I deal with websites 24/7 & NEVER have I ever been told to wait unless they were down for maintenance which is usually done on the wknd. or in the wee hours of the morning, but it was clear this wasn't a maintenance issue.

So after trying over & over again, & calling 3 times in total & constantly being transferred to their IT dept. & speaking to ###ic Indians (I HATE dealing with foreigners overseas who have no intelligence & can barely understand me. This is what these HUGE corporate companies put us thru), I asked to speak to the head office. I can't remember what they said, but obviously I didn't speak to any head office.

Then I did the first smart thing I did, I searched online for complaints & was SHOCKED at all the complaints I saw on TONS of websites, not just this one.

I then asked for a refund. Of course they refused citing their T&C.

I hung up & called my bank. I was told I could get a refund, but of course I have to wait for the pending transaction to go through before I could dispute it.

I wait the entire wknd. & then dispute it thinking all will be fine, but it's not. The girl who took down the info cites the T&C, but sees (as I do) that they don't even have T&C on their site, so if you want to go back & review it, you can't.

I had to wait 2 wks. & still no credit, so I had to call the office of the president.

They argued with me that Spirit's terms & conditions say no refunds. I argued I NEVER used their service, they gave me no access to the site & I canceled within 4 hours THAT SAME DAY because of the numerous problems I had.

She still couldn't do anything b/c of Spirit's Terms & Conditions which I thought was against Visa's regulations b/c when customer disputes a charge, eventually it should come off their credit card if you dispute it over & over again.

Anyway, my bank only credited me as a gift to me for being a long time customer, but they DIDN'T credit my account because of Spirit's TERRIBLE company or lack of service, so be very very careful. I'm surprised that after all these complaints no one has brought this company down already.

And for $100 more (mine was an international flight), I went with Delta & while 90% of their staff is rude & condescending, I had no incidents even remotely similar to what I had to deal with when dealing with Spirit.

I flew with Spirit air from LAX to Jamaica however my luggage didn't arrive. I was without clothes for 7 days - I had to buy my clothes from the resort and they promised to reimburse $25 per day for delayed luggage. Off course I didn't hear anything from them, they delivered my luggage 15 days later with half of my clothing missing. I filed a claim with the them, left several messages, you can never speak with a live rep. that handles claims. They didn't even send us a letter or acknowledging receipt of my claim or anything to that matter. It's been 3 months and I'm about to file a complaint with BBB. I had a horrible experience with Spirit air and I don't recomend anyone to travel with this airline. Extremely poor customer service and horrible experience.

Whom ever concern,

After several (more than 10 times) conversations over the phone with customer service without any luck and lack of follow up by the company, I am now writing you about my wife Paula Segura travel arrangements and incident. She was going to travel on Dec, 5, 2008 to Bogota Colombia, Itinerary # YBDKYA. When we got to the airport the person at check-in stated that the reservation was for one leg instead of round trip. When we bought the ticket on line, we DID buy it round trip. Then he told us that the flight was delayed and that Paula was going to miss her connection to her final destination. Nobody called, email, fax, etc to let us know that was the case. My wife HAD to be in Colombia the next day for a Medical procedure so I then started to look for another flight that same night.

The total cost of the ticket was $675.30 paid by credit card VISA ending on 0817 approx 6 months before the day of the travel.

After a long discussion with the person at the counter, he found that a glick on the system cause the reservation to go to one leg and immediately call hi supervisor Telly Nelson-LAX Agent. She immediately jumped on the phone with customer service trying to resolve the problem while I was getting another flight out to Colombia that same night. I got the flight in American Airlines and Paula was on her way.

I spoke with Telly and she argued that she talked to TRAVIS 17796 at customer service and that due to ALL the inconvenient and trouble caused by the airline due to the on line booking problem and the lack of communication he was going to do a FULL refund to Paula's credit Card for $675.30 within 4 to 7 days ( as shown on the receipt written by Telly).

It has been more than 3 months and nothing has happened, several calls were made. We spoke to TORREWA, ERIC, JOHN, etc and we even called and spoke with the Spanish customer service... they ALL said wait for a week and the money will be refund it to your account. so far NOTHING.

We flew several times with your company, we always had a great experience, but unfortunately it seems that this time SPIRIT let us down.

If we don't hear from you within a week of this correspondence we will hand this case to our lawyer.

Sergio Osorio

On November 6, 2008 an unathorized charge of 39.95 was taking out of my checking account. I do not even fly with spirit airlines. How can i get my money back.

I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer.

I asked them to take that description out. False advertising!

I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun.

I thought they would be great about it since I am a FF. They made up technical excuses (invalid because I am at Email Administrator), and would offer no help...none!

I don't need the $50 but they have NO customer service.

Really scares me to continue to fly with them after what I have been reading!

Customer Service was awful from Las Vegas to Detroit, The ticket agent informed us that the counter was closed till six at 3:00p.m. in the afternoon, without trying to see what flight we were on, after regaining his attention he informed us that we were late 90 mins before flight was not acceptable and 3hrs is what's required by them. When we asked him were we could find this information, he simply said try the 1800 number. That sends you through a series of prompting without any results , only to have the service hang up on you after a half and hour. Then he informed us since we made the mistake of being late we could pay an additional 70.00 per person to take another flight sometime the next day, and that we should be thankful that it was only half and not full price, and that this was policy.

i bought a round trip ticket from San Diego to Las Vegas for $109. when all was said and done they charged my a total of $212.60 which include two carry-on baggage frees of $30 to Vegas and $35 back from Vegas. It is not listed in any of there term and conditions that bag fees are one-way only charges. also the flight was 2 hours late leaving Vegas. the plain was extremely dirty. i had to ask a flight attendant to clean the seats so I and the other passengers could sit down. They offer nothing for free on the plain, not even peanuts!. They could have given us a complimentary soft drink or water or PEANUTS!. It was my first experience with Spirit and will be my last. From what I have been reading this morning, most people have the same complaint. Absolutely ridiculous!

My husband two kids and I were supposed to flight out on Sunday night 7/30 with Spirit Air from Los Angeles to Guatemala City. They cancelled the flight leaving us stranded at the airport. The next day Spirit told us the 31st flight was canceled too and that we couldn't fly until 8/2. We bought tickets with Delta and came home two days late. Turns out they did fly that night half empty, so there was no reason for us to go with another airline.

Now it will take four weeks for our claim to get through form the insurance company plus a lot of aggravation to get paperwork together. I would like the public to know Spirit Air has no relationship with any other airline. They can't book you on other flights. And that it is better not to fall for their low price policy, becoming very expensive trips.

Sophy Wolters

Arrived at LGA from Detroit via spirit airline flight 347 at 6pm on 7/2/16. Lost my kiplinger carry on bag in the plane. It had my wallet, medicine, & my shaving needs. Went to report the loss, yet the lady at the desk kept referring me to the ticketing center to get a pass to go back in the airport to look for my bag. She rude, & unhelpful & did not help me at all.

.I live in Costa Rica six months of the year and I made the mistake of booking with Spirit airlines

1.Do not trust anything on there home page especially the credit card pitch.2 They have absolutely no customer service they will give you numbers that always give you a busy signal.3 Do not trust anyone that works for them I booked with this airline and they asked me if I would like a Spirit Master Charge and they would take $40 off my bill so filled out the form and clicked submit and got back DENIED so went on got to Costa Rica and 5 days after arriving their I got a e-mail that I owed this creepy bank $40. No CC no address or nothing from this creepy bank so they pilled up late charges.when I got home the bill was up to $300.00 dollars I had to get the FDIC to straiten out the mess. When I changed planes in Fort Lauderdale I gave my claim ticket to one of the employees to get one of my bags and I went and eat and came back and the employee said no bag and I said wheres my baggage claim and he said they lost that too? He said that the bag was there my plane was taking off so got to San Jose CR and no baggage at all.They said it would arrive the next day and they would deliver it but nada the phone #�s they gave me just got busy signals.Went to the airport at my own expense and the employees where indiffernt and cold but I got 2 of my bags but the one with no claim check was gone the emplyees steal your bags that way they can go threw looking for valiables or drugs! TRUST NO ONE OR NOTHING AT THIS AIRLINE.

Jan 5th 2009..
Horrible airlines...
My wife and kids (1.5 yrs & 4.5 yrs) travelling from DC to Ft.Laud(Miami).

she waited for 3 hrs at the airport at the last minute flight got cancelled, they gave 2 options either rebook for next day morning or refund.

she rebooked for next day morning, next day morning went to airport and again flight is delayed for 3 hrs, now after waiting 3 hrs again they cancelled second time, Shame on them... happened twice
Shame spiti does'nt have no backup plans at all.

Now the lady at the counter said they can do is refund or rebook.

My wife with kids its totally not easy.

Spirit airlines really a shame less mgmt. no customer service.

Victim of Spirit Air...

Spirit Club Promotions, charged to my Washington Mutual Credit card the amount of $39.95, without my consent, I, wrote them a letter that I, was not interested in that promotion and to scratch my name of that promotion.

Spirit airways has the worst customer service,
I booked a ticket for my husband and son, upon returning they were unable to put my son who is a baby (26 months old) on the flight on an international flight, from Kingston JA to Fort Lauderdale Hollywood International airport. They knowledge of my son's DOB prior to purchasing the ticket because I specifically stated his age and wanted to know exactly what are my options.
I spoke with customer service by the name of Monica on 07/25/2008, who charged my credit card.
To my surprise my son was unable to return home on the flight because of their negligence. I was on the telephone pleading to them no one helped instead they put me on hold for two hours only to be disconnected.
I feel like I've been ripped off, and this situation should get recognized, because it should not happen to anyone else.
Spirit Airlines should pay for their negligence.

I was actually being nice and asking for assistance. The first time they hung up on me. The second time they placed me on hold for 40 minutes then spoke to me for 1 minute and then placed me on hold again... I believe they thought I would just hang up. This is not finished. I am so dissatisfied with this company and their service. Melissa, I will not be flying with them ever again and I will warn anyone who tells me they are thinking about booking a ticket with them. Grr. I'm soo ticked. I'm calling BofA tomorrow to dispute the first charge. I've been treated so rudely by customer service in my entire life.I already wrote to the corp office. Ohh great, the email they provide to send them any concerns comes back failed delivery. What a GREAT COMPANY! >:(

I arrived at the spirit check in counter about 50 minutes before my flight at 1900.I stood in line outside at the curbside check for 10 minutes.When i finally got to the counter the spirit attendant told me that i was not going to make my flight because i did not have time but she said that i could make the next flight at 2130 (Which had open seats) but i had to talk to a supervisor.When i walked inside and spoke to the supervisor she was very rude and could care less about my problem all she said was you late and you have to pay extra to rebook for tomorrow.I told her that the attendant outside said their was space on the 2130 flight but the supervisor responded by saying i dont care you late you have to pay and then she smiled at me as if she was enjoying watching me suffer and anguish over missing my flight.As i tried to reason with her she told me that i was getting too hostile and please go stand in the corner until i cool down speaking to me as if i where a 3 year old child.At this point i was furious and told her i wanted to make a formal complaint of her and could she please give me her name at this point she refused to give me her name stating that i do not have to do that.As i stood at the counter thinking about what should i do i missed my flight i am stranded at the airport and i need to get to atlanta for a family emergency my only option was to pay the 130.00 penalty charge to rebook which brought my total to 379.00.I want this matter investigated and have this supervisor reprimanded. Please feel free to contact me at any time at the above contact information because i fully intend to carry this complaint all the way to the top of the organization if need be. Thank you for your time.Finally this supervisor which refuse to give me her name was a small female late 40's and she look like she was from the middle east or from pakistan.

Spirit Airlines charged my account two days ago when my flight was three weeks ago. I called and asked why and they said they weren't sure why they charged me and to call my credit card company and tell them not to accept the charge.

We booked two flights through this terrible airline. Both ended up leaving around 5 hours late, with zero explanations as to why. Never again will be use this very disappointing company. Extremely disappointed.

Never, never, never fly with Spirit Airlines. They are NOT the cheapest. They aren't even close to being cheaper! They advertise cheap prices but by the time they nickel and dime you to death you actually pay more than any other airline. In addition to costing more, they completely destroyed my luggage. I've done a lot of travelling and I can honesly say my luggage has never been so badly damaged. The contents inside that were tightly wrapped and packed between several layers of clothing were also smashed.
When I complained about my brand new luggage and contents, Spirit offered to refund my baggage fee of $38! They have still not agreed to compensate me for my destroyed luggage or smashed contents even after I advised that I have photos of the damage that were taken right in the airport and I have receipts proving my luggage was brand new the day before my flight. I will be pursuing this matter further but wanted to warn anyone considering flying with Spirit Airlines!
I would rather drive then fly with them again!

Kim

.We had a problem with Spirit Airlines when one of my soldiers came home before he shipped to his next station. They lost one of his army bags ( yea one of the huge green bags big enough for a body) and we did all that paperwork 3 months ago and what do you know they found it! They will not tell me where it was but he has had to spend his own money to replace the items they lost so he is still out the money. They need to be responsible for the cost that we submitted since he has had to buy it all over again even though he has the items back. I know he will not fly Spirit again.

Your company is a SCAM. You advertise $17 fares but with FEE'S it comes to over $100 or not available.

Your customer representatives DON'T SPEAK ENGLISH which makes it impossible to make reservations.

Don't advertise prices that don't exist & use ENGLISH SPEAKING customer service!

I recently bought some tickets for my 2 minor children to travel from abroad back to the states, my son passport who is only 10 years old was expired but he had his foreign passport was good now I need the tickets refunded sob I can use a nother airline carrier and the refuse to do so they are giving me a set date to re-use them when I live in New Orleans and they do not have service here if anyone can let me know what are the steps to follow

Because I question baggage charge and the representative didn't like my tone of voice she threw my credit card at me, and she and her supervisor bumped me off of my flight. Informed them I was going to a funeral, but they didn't care, hide there name badges, turn there heads and refuse to say another word. I never made the burial.

This $9 Fare Club is a joke, they never have any flights available when you try to book. But if you go in and try to book the flight for full price they have many seats available. I contacted the BBB and this is a rip off $9 Fare Club ! Do not be fooled like me, I am canceling my Free Spirit Credit Card and $9 fare club !

Booked a flight on Spirit Airlines 2 months ago from Atlantic City to Myrtle Beach nonstop.Last week received a email from Spirit Airlines that the flight will not run in April.They booked me from Atlantic City to Ft Lauderdale and then back to Myrtle Beach what B.S.(9 hours)
They have a $9.00 fare club but have cancelled all special $9.00 fares from AC to MYR.

My wife and I had tickets for Cancun MX april 1st 2008. My wife called Spirit Airlines and told them the situation with my mother, Their response was to bad! My mother was buried on april 1st 2008. She emailed spirit air and said mail the original death certificate with a self addressed envelope if we wanted it back, which we did.

Awful service, beware people!

Spirit airlines company services and personnel are the most unprofessional airline l had travel with. My luggage never arrive to its final destination and is now lost in some airport. I will make sure that this airline pays for all my expenses.

These company has charged my credit card 3 times for $40 each. For what, I don't knwo. It's iImpossible to speak with a customer service rep that can actually help me. They have not responded to any of my emails or messages. This is by far the worst company I have ever dealt with in my life.

I booked a roundtrip flight for 2 from Ft Lauderale to St Thomas several months in advance on Spirit Airlines. Later I discovered the tickets were cheaper, but I could not cancel the first ones because I only checked REFUNDABLE on the flight there and not on the return flight.

VIAJE DE LAS VEGAS A SAN DIEGO EN SPIRIT AL LLEGAR AMI CASA ME DI CUENTA QUE FALTABAN COSAS DE ADENTRO DE MI EQUIPAJE, NO TENIA UNA NOTA DE QUE HUBIESEN ABIERTO MI MALETA, FALTABA TOSO MIS COSMETICOS MIS ESTUCHE DE CONTACTOS CON LA SOLUCION, MIS SANDALIAS NIKE MIS CREMAS NUEVAS YDE CUERPO Y CARA, NUNCA PUDE CONTACTARME CON NADIE PERSONALMENTE, ME MANDARON UNA FORMA A LLENAR EN LA CUAL TENIA QUE ENVIAR RECIBOS ORIGINALES POR LOS ARTICULOS ROBADOS DE MI MALETA, PRIMERA Y ULTIMA VEZ QUE UTILIZO SPIRIT AIRLINES, ESPERO REALMENTE QUE SALGAN PRONTO DEL MERCADO O ENCUENTREN A SUS RATEROS.

If you are so concerned about his safety why allow him to travel alone in the first place. Also we are talking about an eleven year old not a six year old. Blame the father for not being there on time.

Spirit airlines is offering great rates right now for travel to Florida, but buyer beware. If an emergency should arise, and you have to cancel a flight or one of your passengers is unable to go on the trip BEWARE of their cancellation policies. Here is my story. I booked a flight for three people to Florida, one person had to cancel.

SPIRIT AIRLINES:

1 Will not refund the ticket price under any circumstances.

2. Will only apply a credit for use up to one year from booking IN THE NAME OF THE CANCELING PASSENGER ONLY.

*So even though I booked the flight, and I paid for the flight, the airline will only allow the person I originally listed on the ticket to use the credit.

Please think twice before booking on this airline.