Spirit Airlines review: lost luggage 77

My luggage did not arrive when I left Ft. Lauderdale Airport to Ronald Reagan Nat'l Airport at 9:30 a.m. The customer service was very bad and no one seemed like they were interested in helping me to locate my luggage. I was told to wait on the next flight (4:30 p.m.) to see if my luggage would be on the next flight. Still no luggage and I was asked again to come back to the airport and check out the next incoming flight (10:30 p.m.) to see if my luggage was on board. I was also told that they wouldn't deliver my luggage because I lived too far from the airport. I live approx. 60 miles away. I received a phone call at my home around 11:00 p.m. stating that my luggage arrived and to come and get it. I told Spirit Airlines that I would get my luggage first thing in the morning because I was tired and didn't feel like driving again to the airport.

I went to Las Vagas on June 11, 2007 from Detroit. When I arrived in Las Vegas my luggage was missing. I checked everyday with the baggage area at Macarren airport, nothing. After 45 phone calls to corporate I finally got a form for missing luggage. I sent the form back certified mail and its been over 45 days and I still haven't recieved any information from the airline. I have called corporate another 7 times and have yet to have my phone calls returned. Spirit Airlines owes me over $800. What to do now?

Spirit Airlines lost our bag. They have for three weeks refused to answer two simple questions: how to file for interim expenses, and what is their $ limit on reimbursements for lost property. After ten messages that didn't answer the questions, they informed me today that they will no longer reply to me at all. Their phone number is constantly busy, voicemails are not returned.

I have never been treated by any company with such contempt. I understand discount and bare bones service, I don't understand this.

I've been having the worst service with Spirit Airlines such as being waiting on the phone for 30 minutes when the recording says "5 minutes wait". I bought I round trip ticket through Spirit Airlines believing in what they advertised that they fly all over the United States. An emergency came up that my mother was left in my care and according to the Doctor she cannot be left alone of Alzeimers. I called your office in lax I believe and made the reservation and I wasn't told it was non-refundable. I did not book it on the internet. I kept asking for a voucher and they only gave me a number. Spirit Airlines has to correct the advertisement instead of flying all over the United State of America, they only cover few areas. I cannot even use that ticket to Hawaii, Nashville, San Francisco, San Jose, Florida. It like $312. thrown away. I will never recommend this airline to anyone. I

I purchased an airline ticket online from their website, due to system error they charged me twice. I called them immediately and they admitted their mistake and told me that I have been refunded money for the 2nd ticket. I waited about a month and called them back, then they told me that it was not done at that time and they will do it now. Since then I have called about dozen times. They keep on telling me that they have refunded money but there has been no money deposited in my bank account. I have my bank statements as a proof. I just don't know what to do. I cannot imagine in United States someone can do this. I don't know whom should I contact. Any feedback is appreciated.

Spirit airlines thinks it's ok to use charge cards to buy drinks and food. what they don't understand is that both roller counters are blocking the isles for almost the complete trip. I had to beg to get the bathroom and that was after an hour. I won't mention here how many babies were crying with dirty diapers. The air was horrific. HOW DARE YOU...

AND

U have to be superman to figure out the $9 club that is so much trouble that it's not worth it, but well worth it to Spirit who collected $9 each not telling us that it was for less than one year. READ THE SMALL PRINT.

HOW DO WE TAKE LEGAL ACTION ON THIS COMPANY? THEY LOSE YOUR LUGGAGE AND ACT LIKE ITS OUR PROBLEM THAT THEY LOST IT. WE HAD A FLIGHT FROM NY TO CHICAGO...NO CONNECTIONS AND THEY LOST THOUSANDS OF DOLLARS WORTH OF OUR PROPERTY WITH NO EXPLANATION. THEY ONLY COVER CLOTHING AND TOILETRIES...ARE YOU KIDDING ME. PEOPLE CARRY MORE THAN CLOTHING WHEN THEY TRAVEL, YOU SHOULD NOT BE AFRAID TO CARRY ANYTHING IMPORTANT IF PIECES OF ### COMPANIES LIKE SPIRIT COULD CARE LESS. EVERYTHING IS OUTSOURCED TO THE PHILLIPINES AND NO ONE TAKES RESPONSIBILITY. HAS ANYONE AT ALL GOTTEN ANY REIMBURSEMENT FOR WHAT SPIRIT STOLE FROM THEM AND IF SO HOW DID YOU DO IT? WERE GATHERING RECEIPTS FOR WHAT WE HAVE TO REPURCHASE AND WERE FILLING OUT ALL THE CLOTHES THEY STOLE FROM US. THIS COMPANY IS A FRAUD.

THE WORSTED AIRLINES EVEEEEEEER, SPIRIT AIRLINES NEEDS TO BE CANCELED OUT OF THE AIRLINES WORKS. THIS MIGHT PUSH PEOPLE TO START BEING SCARED ON FLYING. SPIRIT AIRLINES LOST MY LUGGAGE, AFTER A VERY BIG TIME ON SEARCHING FOR THEM TO GET A SOLUTION ABOUT IT, 3 MONTHS LATER HERE THEY COME SAYING " YOUR CLAIM HAS BEEN DENIED" WHAT? FOR CRYING OUT LOUD, THIS IS NOT A LOAN THAT I APPLIED FOR TO BE DENIED BUT MY OWN LUGGAGE THAT THE HAVE LOST. OPEN YOUR EYES WITH THIS COMPANY, TAKE THEM TO COURT... THEY REALLY NEED TO BE SHUT DOWN. WE CUSTOMERS, DON'T NEED SPIRIT AIRLINES. PLEASE TAKE IT AWAY FROM THE AIRLINES WORKS. WE DON'T NEED IT. IT'S THE WORSTED AIRLINES EVER!THEY DON'T CARE ABOUT CUSTOMERS. REFUSING TO PAY ME FOR MY LUGGAGE THAT YOU LOST, IS LIKE ASKING ME WHY DO I NEED MY LUGGAGE?

Hi everyone.Spirit lost part of my luggage and as you may think, there was no reply to the claim i ve sent.Therefore, I need to know how things work in the us as regards consumer rights.Is there a place that stand for you and contact the company and obligate them to present at a conciliatory court? In my country whenever u have a problem, the consumer ministry do that so u can sit in front of them an ask them what you want and if they don t accept they might have a much more higher fine. I suppose there would be a similar way in the us but I dont know how to do it. Or at least, we can all gather to take them to court.Thanks a lot.

I am so furious with the customer service at this airline and the deceptive advertising that I cannot even go into detail. I will say this do not ever trust this airline or expect any retribution for mistakes that they make because they are a poor excuse for a business. I have never had one phone call out of a dozen that has helped me in any way. Once I use my pending flight credit and free roundtrip from their ridiculously useless credit card I will never use them again.

Here is a synopsis of Spirit Airlines: Hidden Fees...Misleading advertising...unattractive fine print...Grueling conversations with customer service...Customer Service with very little knowledge of any program or helpful tips...Rude customer service representatives...Deceptive corporate executives...Liars...Expensive baggage fees...Limited Airport Destinations...

Save yourself your time and more importantly your energy and sanity!

Here we sit in Cancun, No suitcase, Lost, no numbers to call, Spirit does a fantastic job of not producing any contact numbers I am sure it is gone forever...DO NOT FLY WITH THIS AIRLINE! The planes are filthy and the employees are rude BEWARE! Dont do it!

I flew spirit airlines this morning LAX to LGA with a stop over in detroit. It has been 20 hours since I landed and they still cannot locate my bag. They somehow know it is not in Detroit but do not know where it is.
I don't need to go into details - they lost my bag and they don't know where it is. Customer service is awful and could not help me at all. They don't even have the numbers to the representatives in the various airports. (I wanted to call LAX directly to see if they had my bag but could not get their number from anyone!)
I see that many people are having issues with spirit airlines. First we need to boycott them but more importantly we should sue them. The customer expects to fly along with our bags. We should not worry that an airline will not get us our luggage.
email me at spiritairlineslawsuit@gmail.com
strength in numbers - lets show them we mean business!

I agree totally. I fly about 8 times a year and have never had issues with baggage. This is the first time I flew with Spirit and the first time my baggage was lost entirely (a couple times delayed baggage but received it delivered within 24 hours with American). I flew from DC to Fort Lauderdale to San Jose, Costa Rica. The woman at the airport was annoyed that she had to fill the claim and was very rude to me. She gave me an incorrect number to call regarding my baggage and even said they would call within 48 hours, which they never did. I went back to the airport, no one was at their counters OR in their offices so I went to baggage claim and had to wait 30 minutes for someone to come out to speak to me. She gave me the correct number. However, no one picks that number up, I literally had to call about 20 times to get through. I called their main baggage number in the US and still, no answer. Now I have claim forms to fax and the fax number doesn't pick up. Customer service is offshored in India and are very unhelpful. I have flown a lot in my lifetime and will NEVER FLY SPIRIT AGAIN.

As for the consumer court case proposal, I would be more than willing to partake in a courtcase against them. We carry too much of our belongings in our baggage to wonder whether we will ever get them back or at least get reimbursed.

Wow. Exactly the same thing happened to me and my wife recently. We were trying to fly out of LGA to DTW and I ended up paying $600 extra for tickets on American Airlines at the airport because the next flight was in 8 hours. Then they gave me a hard time getting a refund even though they were the ones who cancelled the flight. I had to threathen them for an hour with a lawsuit to get my money back. I don't know what happened to them. I used to fly Spirit a lot in the past and never had any problems. Now, I will never fligh Spirit again. They can keep their cheap fares to themselves.

We flew from Fort Lauderdale to Chicago ORD on Spirit last night. Bumpiest flight ever. The pilots need to be retrained ! Bloody hell not even water's for free onboard.
Guess what we learnt when we landed, our luggage didn't fly with us!
We're put through the usual formality of recording it with the Baggage Claim staff at the Chicago Airport. Oh, they left a telephone number to call in case we need further assistance. Well that left us with nothing but return home in a hope that we'll see our luggage atleast the following day. The first flight from Fort Lauderdale was to land at Chicago ORD around 9am the following morning and which is the one that's supposed to bring us our luggage. We waited to hear from Spirit until noon before we called 'em. Nope, only went to voicemail with a nice message saying.. THANK YOU FOR CHOOSING SPIRIT.. BLAH BLAH BLAH. Yeah right!
We tried over and over again, but each time it went to the voicemail. Helpless and hopeless, we set off to the airport, 1 hr drive from where we live. The Spirit staff at the airport hasn't gotta clue where our luggage was. Surely it didn't arrive on the morning flight. They couldn't even tell where it is let alone when we'll see it. Needless to say who knows! Nobody!
We just returned home in dispair and distress. My girlfriend's pissed and I'm fuming. Looking at your reviews above, we've completely lost hope and don't know what to do next. Consumer court ?! :(

John

Do what I did 1. Tell the DOT go to http://airconsumer.ost.dot.gov/problems.htm and complain about Spirit Airlines abuse of power - it is because they know they can get away with treating people like crap why they continue to do it! Tell the DOT about their gross lacking in proper business ethics, and of course slack and unhealthy way they keep their planes. Tell the DOT about your incontinences. The people in reservations don’t even speak English! 2. Go to the web site http://www.FlyersRights.com and sign the petition for the passing of the passenger bill of rights!

Sprit is more than a joke they are a disaster waiting to happen. By the way they have a F rating with the BBB (Better Business Bureau) looks like top management need to go.

I understand they are a cheaper airline, but at least I would expect to get to my destination! We had a flight from Atlanta through Ft Lauderdale; however, the flight from Ft Lauderdale to Santo Domingo was cancelled, and first of all nobody cared to let us know while we were still in Atlanta, second of all it took many hours of stress at the airport before Spirit rebooked all the passangers to the next day flight (20 hours later!). They didn't want to tell us what the reason for cancellation was. Yes, Spirit paid for our hotel and meal during the wait, but the point was that because of the cancellation we missed a whole day of our 3 day vacation! They didn't want to compansate us in any way. I requested the entire trip to be refunded because the whole trip didn't go as planned, and all I got was a small refund for one night missed in a hotel... Terrible service.

I had a similar issue, I was wondering how did it go with the lawsuit?

Spirit airways has the worst customer service,
I booked a ticket for my husband and son, upon returning they were unable to put my son who is a baby (26 months old) on the flight on an international flight, from Kingston JA to Fort Lauderdale Hollywood International airport. They knowledge of my son's DOB prior to purchasing the ticket because I specifically stated his age and wanted to know exactly what are my options.
I spoke with customer service by the name of Monica on 07/25/2008, who charged my credit card.
To my surprise my son was unable to return home on the flight because of their negligence. I was on the telephone pleading to them no one helped instead they put me on hold for two hours only to be disconnected.
I feel like I've been ripped off, and this situation should get recognized, because it should not happen to anyone else.
Spirit Airlines should pay for their negligence.

These are the policies of almost all airlines. They were on the terms and conditions when you purchased the tickets...

SPIRIT AIRLINES THE WORST *****SAVE YOUR HEAD SOME HEADACHES DONT DEAL WITH THEM...FRAUD THEY CHARGE MY ACCT, I NEVER BOUGHT THE TICKETS ...PLEASE STAY AWAY FROM THEM.

wen we went to nassau from puerto rico i pay $20.00 for my lugagge, the counter attendant told me that if i pay $40.00 i don't have to pay for the return, then i pay, well wen i leave nassau they made me pay $20.00 again because there are nothing in the computer that i pay $20.00 already. my flight was on june 16 2008 at 06:30 a.m. on seats 10a and 10b, and i would like to know what happen to that money thanks

What really bothers me is that customers cannot make changes to the tickets, but they can change your ticket to inconvenient times AFTER you've purchased them and made arrangements for hotel/rental cars. They don't even care about their customers, and this is the WORST AIRLINE I've ever dealt with. I would not be surprised if they go out of business if they continue to treat their customers like they do.

NEVER FLY SPIRIT AIR SPIRIT AIRLINES OR SPIRITAIR.COM
I usually only write internet entries when the service was impeccable, but in the case the service was the worst I have ever received!
I have yet to receive appropriate assistance for my missing luggage that was never put on the plane! How do you manage to fail to load all luggage, and not once but regularly because I have read this complaint multiple times now in the week that I have been waiting for some info. on my luggage.
Spirit airlines holds no value for the people keeping it running! There is no customer service, only answering machines and incompetent representatives that book tickets and take your credit card info... they are incapable of doing anything else (don't blame them, they are outsourced and probably have no idea how Spirit Airlines conducts business)
What I would like to know is if this has been going on for forever, why is it that we do not hear about their horrible and unreliable service. If I would have known how prevalent lost baggage and non existent customer service was, i would have never flown with them, because now I am spending far more to replace my lost items than I would have to fly with another airline.
WE ALL NEED TO FILE COMPLAINTS W/ SPIRIT, the governing federal agency allowing this nonsense, and the public so that Spirit can be forced to change its policies.
NEVER FLY WITH SPIRIT AIRLINES!

worst airline ever, didnt send our luggage with us to costa rica, didnt get our bags until 7 days later(half of our trip) everyday the guy at the airport said it was being sent down to us so we would sit around the hotel waiting for nothing. Plus he wanted to charge us for our bags being sent to us. my girlfiends bag was damaged so we had to buy a suit case in costa rica(never been paid back) tons of delays and to top it off they didnt send her bag back to lax. what a joke

Read my letter to Baldanza after my recent experience with Spirit:

Last week, my extended family (7 adults, 8 children) flew on your airline for our family vacation, from Atlantic City to Cancun connecting through Fort Lauderdale. Our experience overall was very unpleasant.

Oh, there were bad things, such as:

• Unanticipated fees of $60 for stowing luggage, routinely provided by other airlines in the cost of the ticket - albeit, I am sure I did not read the fine print when booking the ticket on line. Just as I did not read the fine print when signing up and paying $30 for the Spirit Air $9 Club. My bad, live and learn.

• The lack of cleanliness inside the aircraft, in particular during our leg from Cancun to Fort Lauderdale. Our seats in one of the legs had a significant amount of Pringles chips and crumbs from other items of food.

• Our luggage was not damp, but soaking wet when we received it in Cancun. I have flown in downpours of rain many times, and never did my luggage arrive anywhere near as wet as it did from this flight.

Of course, if it were just these things, I would not have written this letter. Our experience went from bad to worse on our returning flight on Saturday, March 29, 2008. As an executive for a major professional services firm, I do a great deal of traveling, and I never had an experience even close to what I experienced Saturday evening.

The leg of our flight returning from Cancun to Fort Lauderdale was about one hour delayed due to weather issues. But, we were not worried about missing our connection. After all, Spirit is well aware that there were many people on our plane that were connecting through to Atlantic City. Spirit managers also must have known there were no other flight options for days if these connections were missed - after all, it was Saturday of a spring break week in a southern Florida city. These worries were further eased when the pilot announced, late in the flight, that all connections out of Fort Lauderdale were going to be held to accommodate our late arrival. Cries of joy and relief filled the plane.

Once landing, my niece, who was connecting to Orlando and had carry-on luggage only, went ahead of us. After we cleared customs and were allowed to turn cell phones on, we received and urgent call from our niece, who said that there was a "last call" for boarding for Atlantic City. Our niece went to the gate, and explained to the Spirit representative (I will call her "Plum") that her family of 15 people was rushing to recheck luggage and get through security to get to the gate. Plum told my niece if they did not get there in time, she was shutting the door.

Though surprised, we were still comforted by the pilot's comments on the plane. Nevertheless, we rushed to recheck bags, even though the Spirit representatives were clearly disorganized and hopelessly overwhelmed and unprepared for the rush of people they were facing. We raced through security as fast as possible and literally sprinted to the gate. As we approached the gate, Plum saw us coming and quickly closed the door.

Plum refused to acknowledge us in any way when we questioned her as to why she had closed the gate. Instead, as certain members of our group became hysterical at the shock of what had happened, rather than providing any explanation at all Plum called the Transportation Security Administration (TSA). After TSA arrived and calmed down our group, Plum agreed to discuss our options.

When helping us work through our options, Plum explained to us that the best she could do is rebook us on the next available flight, Tuesday, April 1, 2008, which was three days later. When we asked if she could rebook us through another airline, she said no, but that we could walk up to the other airline counters ourselves and make such arrangements on our own. When we expressed shock at how we were being treated, Plum was clear that Spirit was working within federal guidelines, which surprisingly to us seemed to be about as good as nothing. We asked to speak to a manager. We waited for several hours, and the manager did not come speak with us. Finally, Plum did mention that Spirit might be able to refund the final leg of our trip. Of course, we would need to wait until that is processed, and naturally we are still waiting for our refund.

Now after 11pm on Saturday night, with 8 young children in tow, the adults discussed our options. Waiting three days until Tuesday and flying Spirit was not an option. The adults work, including one starting a new job and another speaking at a conference Monday morning. Besides, the kids have school Monday. Booking with another airline was also out of the question. Since it was spring break week, no flights were available Sunday, and a Monday flight, just one-way, would cost my family of five more than $2 thousand. In the end, we accepted the only possible alternative - we rented minivans and drove, through the night, the next day and into the next night, from Fort Lauderdale to the Philadelphia area, more than 20 hours.

It was not just our group - the terminal was filled with people that had to wait up to five days to travel to San Francisco, LA, Detroit. Similar story to ours - Spirit could not wait just a few minutes to accomodate weather delayed connections.

Before leaving Fort Lauderdale, to cap off our Saturday night, we spoke with representatives at the car rental company (Avis) about our predicament. We did not need to mention the name of the airline - they guessed Spirit themselves. They also told us that this happens with Spirit all the time.

Since returning, I have read many stories similar to ours on the internet. The level of disrespect Spirit shows its customers is absolutely shocking. It is true that our flight would have been delayed if the flight had waited five to maybe ten minutes for us to board. Any other airline I have ever taken would have acknowledged the delay was outside of the control of the passengers, realized five or ten minutes is immaterial in airline travel, and held the plane - - particularly for 15 passengers. And if money is all you care about, your rates were not even that low. We flew because of the convenience of leaving from Atlantic City, since we were together at a family event the day before in a nearby town.

We are filing this letter as a federal complaint and with a variety of consumer affair sites. My family and I do not want anything from your airline. What we do want is for others to understand the lack of respect your airline has for its customers, so a fantastic vacation does not get ruined for another family because they chose to include Spirit in their plans.

Best of luck with the future of your airline and your careers - you will need it.

Help after reading this I'm scared now. We flew from Costa Rica to Ft.Lauderdale then made the connection to Detroit. by time we got in Detroit all, and i mean all, of our luggage was gone. also there were 4 other people in Metro whose luggage never showed up either .it happened in Ft. Lauderdale because we were all from different places that had to come to Detroit.

i have been on hold for over 5 hours and will not hang up! for customer service regarding disruption of travel plans due to the destruction of the tornado in downtown atlanta

I also had a terrible experience with Spirit Airlines. I canceled a trip in early April, received a credit but when I went to use the credit, the credit was already used by someone else. The woman, named Kimberly, who used the credit flew from Washington to Cancun and we live in Las Vegas( Red Flag). When I called to talk to them to try and correct the situation the company was based in the Philippines so I could not get anyone that could understand what I was talking about. All they keep telling me was I already used the credit. Another thing, when you want to file a complaint you have to send him a letter. There is phone or fax number to physically speak with anyone. WOW! Great customer service. Its a wonder they are still in business... It must be the cheap flights they offe.

I had a trial membership in the $9 dollar fare club and realized today the trial period ended today. I cancelled membership and recieved confirmation of such. I was checking my bank statement and found that Spirit had submited a electronic payment from my account today. I would like to request that they refund that amount to my account(29.95)

I purchased two tickets with Spirit Airlines to fly from Ft. Lauderdale to Managua, Nicaragua on Dec. 9th, 2007. I live in California, so in reliance on my contract with Spirit, I purchased two tickets from Ontario, CA to Ft. Lauderdale with Southwest Airlines.

Spirit then rescheduled my flight from the 9th to the 8th. This necessitated that I change my flight with Southwest from the 9th to the 8th as well. This change with Southwest cost me $175.20. This cost is a direct result of Spirit rescheduling their flight.

When I contacted Spirit about reimbursement, they told me that the only thing that I could do was to cancel my flight with them and get refunded my money for the price of the ticket. I declined to accept this option, because that would mean that I would have to pay for an unused flight to Ft. Lauderdale with Southwest, and it would cancel my vacation to Nicaragua. Reliance damages is the measure of compensation given to a person who suffered an economic harm for acting in reliance on a party who failed!

I also just experienced a terrible travel issue with spirit airlines. My wife and i flew to FLL ( fortlaurdale) on Oct 31st. 2007. we arrived to find our next connecting flight to Nassua Bahamas canceled, due to the tropical storm Noel.

Even though other airlines still flew that day. They gave us a hotel coupon, but when we arrived at our hotel it was only a $ 10.00 discount. We were stranded in Fort Laurdale until Sunday the 4th. ( 4 days in the hotel) At our expense. $ 1200.00 bucks total, plus cabs ,food, phone calls, etc.

We had to move hotels for 2 reasons. We had fresh food in our carry ons, and the hotel was in a horrible location. No ice was available for our fresh goods, and restaurants were a $8.00 cab ride away.

When we arrived in Nassua , we had again missed our connecting flights.We had to book another hotel that night and cab fare each way, and food. $ 250.00 As soon as we arrived at our next destination, I proceeded to call,e mail spirit every day numerous times.

Absolutely no response , or e mail reply on any of my inquiries. Our return flight was for Nov.9th Friday.Thursday evening we were told the Nov 9th flight was canceled.

We were unable to return to Nassua until the 12th, and when we arrived, we were then told we missed our Friday flight,that it did fly.

We then had to pay $ 190.00 change fee to return home.( original flight cost was $ 144.00) I think we spent around 16- 1800.00 bucks for the delays etc.

I would agree with all previous complaints, Spirit Airline has the worst customer service of any airlines.

I have had NO response and actually got hung up on the phone with them 3 times. They should by LAW, offer free water while in flight.And accept cash.

I think Spirit should be accountable for their false advertisement and rude, unacceptable customer service. I can honestly say,, they LIE to their customers.

Lesson learned... never, ever, ever put an irreplaceable item in checked luggage... passports, birth certificates, expensive jewelry must be carried on with you. I fly about six times a year and attempt to carry on anything and everything. Sometimes that isn't possible when going on an extended journey, but at least carry on enough clothes to last a couple of days. I've had too many bad experiences with lost luggage to check anything, it just isn't worth the hassle. Sounds like Spirit Airlines is really a hassle.

I hastily complained about some documents being missing from baggage while flying with from Spirit Air. As it turns out, my significant other stored them in a place she felt they would be safer without my knowledge. Please accept my apology.

You are not alone! This may make you feel better, others have had similar problems. A friend of mine decided to complain on his blog about them. They were rude to the wrong person, he is a very influential web developer among other things. If you Google the words "Spirit Airlines", its the third result. I''m sure they are going to lose business. Heres the URL. Please share your story on his blog as it will only further advise people to not fly Spirit Airlines.

http://www.alexrudloff.com/2007/08/04/do-not-fly-spirit-airlines/

Spirit airlines is the worst airlines I've ever dealt with. On Dec 16 2006 debarking from the Carnival Triumph Cruise. My family and I flew out of FLL to Laguardia Airport in NY. When we arrived to NYC, out 5 bags that we checked-in, 1 was missing. We filed a lost luggage form and the agent advised that she'll give us a call if the found it. I've tried calling and all their telephone service is voice activated, you can never get to speak to a representative until it's time to make a reservation or for them to take your money. I tried calling the claims dept 5x's and never spoke to anyone. I left numerous of voice mails and never had I received a response. I wrote the CEO of Spirit airlines twice and not once did he extend the courtesy to write or call me back. I faxed
and mailed letter of my complaint/claim 5x's to the headquarters of SpiritAir at 2800 Executive Way, Miramar, Florida and not once did I get a reply (I have every fax confirmation). It's going on 8 months now and this situation has not been resolved. This is a non-professional organization whose sole interest is for their selfish monetary gains and not the interests of the customer.

POTENTIAL FLAYER... BEWARE!

I agree that the customer service with SpiritAirlines is atrocious. I've now lost 2 bags with them, one going to my destination and one returning. No one answers the phone and when I went to the airport in Orlando, everyone seems helpless and powerless. No one is responsible for anything (it's not their job and therefore they can do nothing to help). Also no one has any information. I'm not even able to get the forms to file a claim, even after 2 weeks of losing my bag. What a "rip off".