Spirit Air / underhanded business practices and zero remorse
I'm a travel agent and I just booked my first and last ticket on SPI-RAPE AIRLINES!!! I will never subject any of my clients, friends or family to their customer-no-service, rapist mentality again!
I should have known to leave the site and book elsewhere because to get the reservation done, it too 4 tries - page kept crashing and sending me back to the starting point!
Then you get to a page that quotes what you think is what you'll pay for the travel and once you enter your credit card info, and hit continue - THAT MAKES THE 'SALE' FINAL (excuse me, but is that not supposed to happen in the "CONFIRM!" phase of things which happens to be the LAST STEP showing on their website...???!!!)
The BAIT & SWITCH:
The ### don't give you the choice of not buying the ticket once you become aware of the baggage charge: they collect each phase of the rape separately, by the time you realize you have to pony up another chunk for baggage it's too late - YOU JUST BOUGHT A NON-REFUNDABLE TICKET on the previous page!!!
After the credit card info screen, aka the RAPE SCENE, you are carted to the "LAST CHANCE TO PRE-PAY FOR YOUR BAGGAGE!" screen where you are offered the opportunity to add $15 for the 1st piece of checked luggage and should you require a 2nd piece of checked luggage--ADD another $25 to the $15 (so, now you're at $40 over the price you were quoted initially!
...mind you--their website clearly stated that the price for checked luggage (up to 2 pieces) was $10 EACH, but the calculation was done based on $15 for bag #1 and add another $25 for bag #2.--according to the rude agent in INDIA who hung up on me-"the cost has changed ma'am, the site has not yet been updated." (I asked if the customers were to pay for the company not updating their site and he explained that whatever the calculated price showed was what I had to pay, pretty much END OF DISCUSSION!)
Once you've gotten past the inital shock of your ordeal, gone to the ER, had your rape kit processed and scheduled your counseling session to deal with the DINNERLESS DATE-RAPE that you feel just took place, then comes the part where SPI-RAPE Airlines coughs up a nice one and spits it right in your face!
Ladies and Gentlemen:
If you want to sit in the middle of two strangers, by all means you are given the honorable option of paying a mere $5 to select a center seat (BLUE ZONE!)
If you happen to need to sit in an aisle/window seat(GREEN Zones) for whatever reason, the PRIVILEDGE of selecting your own seat will cost you $10 dollars in addition to what you've already paid!
And to anyone like me who's over 6 feet tall and needs to sit in an exit row for the extra leg room...GET READY--as if life's not already challenging enough--sitting in an exit row, YES, AN EXIT ROW (designated RED ZONE), you know the one where you have to speak English fluently per FAA regulations so that you may assist others in the event of an emergency) will cost you $15 MORE.
YES, THIS IS ON TOP OF THE un-"FARE, " the "BAGGAGE CHARGE" and of course any applicable taxes and fees!
To be fair, I must say that there is a note on the site regarding free seat-assignment that may occur at check-in, but as my poor sister said "WHAT"S TO SAY THEY WON'T MAKE YOU SIT IN THE TOILET THE WHOLE WAY THERE!?!!" They've sure treated their customers like crap to this point, so that would be NO SURPRISE!
I should also note that the baggage and seat payment screens both crashed and reverted me to the initial pages twice before I could get payments processed - way to go SPI-RAPE what else don't you properly maintain!?!!!
BEN BALD-ANZA, I'm here to tell you, on behalf of all your RAPE-VICTIMS, WE ACCEPT YOUR CHALLENGE. WE INTEND TO TELL THE WORLD! And, KNOW THIS--"You might not believe it-HA!-But, I talk a lot! I talk a lot! And, in case you didn't read that - I TALK A LOT! AND, SO DO MY FRIENDS, FAMILY, BUSINESS ASSOCIATES, FELLOW TRAVEL AGENTS, CLIENTS. Wait, I almost forgot OUR ATTORNEYS, EMPLOYERS, SENSIBLE AIRLINE EXEC FRIENDS OF OURS (oh, yeah those are your competitors! hmm--INTERESTING!!!), INVESTORS, MEDIA CONTACTS, SUPPLIERS, MARKETING PROFESSIONALS and ALL HUMAN BEINGS WHO KNOW YOU ARE WRONG--WE TALK A LOT!
YOU HAVE MY WORD! Just in case your Outlook proficiency didn't do an adequate job - WE WILL NOT TO LET YOU DOWN: THE WORLD WILL BE TOLD!
1 days ago by Alex [send email]
Spirit's poor customer service is almost a joke. The Indian people that you speak with on the phone are barely literate, and the woman I spoke with, "allison" just put me on hold and then hung up on me when I told her the calculations she was giving me to modify my ticket didn't make any sense.
I will never fly this ### airline again, and suspect they'll file for bankruptcy shortly. No American will ever put up with this pathetic customer service. What a shame! Spirit used to be a fun and well run airline.
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