Speedway
reviews and complaints

The food that I ordered was completely wrong, my 2 chipotle wraps were chicken bacon ranch wraps and my burgers had none of the ingredients that I ordered on them. I had to hand write my order due to their system being locked out and after I placed my order all I heard was complaining from the staff about how my order was to big and honestly it wasn't. My exact order was 2 wraps, 2 panini burgers, 2 tornadoes, a large fry, and a frappe, which they had no whipped topping for... Giant Eagle is right up the street! I spend money in this store everyday because of the convenient location but if I continue to get this type of service it would be worth it to take my business elsewhere. This is the third consecutive day that I've had issues with my order or with the behavior of the staff. I would kindly liked this to be righted. Thank you

6:00 PM, Monday September 17, 2018. I walk into this speedway store with my daughter so she can buy a Gatorade for basketball practice. There is a big sign in front of the Giant Slim Jim's that says "Giant Slim Jim 3 for $3.00." I think "hey, why not? That's a good price," and I grab three of them.

I get in line at the register. There is one cashier, an African American female, and one customer in front of me. The other customer just wants to pay for his purchases, but she won't let him. Instead, she says "I hate to ask this, but can I bum a cigarette?" With that, myself and the customer behind me all have to wait for this poor guy to VERY uncomfortably dig through his pockets to find his cigarettes and supply your cashier's habit.

As this is going on, another cashier comes up. He offers to take the next customer, because the original line is stopped while that cashier bums cigarettes from customers. I walk over to the new cashier, an African American male. He rings me up, but the 3 for $3.00 price does not ring in. I explain the mistake to him, and point at the sign. tbe sign was unmistakeable, it said ALL GIANT SLIM JIMS, and I was buying Giant Slim Jim's.

This kid walks out from behind the register, and spends 5 minutes... stumped... just starting at the sign, like he can't read it
I walk over to help him, and explain to him what it says. He says to me "well, I'm not going to change the price." I asked him for his reason, and he said (get this), "because it's not worth it and it's too much trouble."

At this point, I have had enough. I tell him he. An keep his slim Jim's and all of the other items I had planned to purchase, and he replied "do you think I give a [censored]?" That's when I knew I had to report him.

So I asked for his name. This little jerk says "I am not going to give you my name." I said "Son, you are getting reported. They can identify you by the time and the schedule. trying to skate out by not telling a customer who has asked your name is only going to make this worse."

Then he got loud. "I SAID I AINT TELLIN YOU MY DAMNED NAME!" I replied in kind "And I said that'd be the biggest mistake you could make right now. Now you WILL give me your name."

That was when he pretended like he wanted to fight me. He pretended to pray, so everyone in the store could hear: "Lord, be with me, and stop me from kicking this man's [censored] right now!"

I just laughed, and informed him that he would soon be fired, and then wrote the report from the bleachers of my child's basketball practice.

My name is Kennedy McGovern, and I am a professional. driver. my contact number is [protected]. I buy $700.00 worth of gas every week, and probably $300.00 per week on your convenience store items... and unless I hear back from you that these two idiots were fired, I will not buy a penny of it from speedway again. You simply cannot make an argument for continuing the employment of people THAT BAD, and expect to keep me as a customer or keep me off of social media about it.

I await your contact.

Sincerely, H. Kennedy McGovern.

9/11/2018 at 10:54 : 30 pm

Speedway cashier's would not allow me to get points during point of sale of $80.00 for fuel purchase.

I asked her can she cancel the sale and start over so my complete alt number can be entered again the cashier told me no that cannot be done, she stated that she been on the job for 3 weeks and do not know how to complete the transaction.

I asked the cashier to refund my $80.00 for the fuel purchase.

the cashier refunded my money and I paid for my cup of tea but she would not allow me to purchase the fuel that I needed the cashier stated that she has the right to not serve me and asked me to leave the store.

this is the first time this has ever happend to me. I purchase on average $30, 000-$50, 000 in fuel from Speedway locations in Ohio every year that's about to change today after this incident.

I just had an incident in this gas station. The funny thing is that no customer was rude at any time but the manager's assistant was giving attitude at clients and rolling her eyes at them. All I wanted was $20 of gas and go home. Lorrielle G was the one who assisted me, gave me attitude, did me wrong on the gas pump TWISE and she also disrespected my mom who went in there to see what was going on. The owner of this gas station should take a close look into who he hires, or else he will end up with no customers because of the employees he's got. This got me on my nerves and I am still furious to think how the employees are treating customers. Btw, if something happenes to me or the baby I'm expecting, there could be consequences.

I was at one of your stores just the other morning and couldn't help but over hear that a young women was being threatened by what I assume is her boss. I was appauled. And to shame the girl right by the front door where everyone is passing by. The poor girl looked so scared and under duress.
I'm Gunna be spending some more time in your sorry luckly it has a caffe and a all counter to eat at. If she's treating one like this she'll be treating others.

We went to our local speedway as we do on a nightly basis for gas and other things and there was a note on the door saying be back in 10 min this happened two nights in a row ? We have been living here for 20 years and have never saw this before was wondering if this is a normal thing or just careless acts of employees we spend an average of 30 to 40 dollars nightly but this is a real pain when your on a routine schedule?

I spoke with the GM at the speedway in Valparaiso on the corner of rt6 and 149 about one of his employees smoking right outside the door a few weeks ago. I told him that I came to him first before contacting corporate to address the issue. He thanked me for coming to him because he said he would get in trouble for that. I went to this location and the GM was present while this employee again was smoking outside the door. I know that it is illegal to smoke by the door like this. Not to mention the smoke that gets blown in your face as you walk through the door. I'm a smoker myself but don't like smoke being blown in my face. I hope someone corrects this before the company gets fined or lose customers.

Stopped at station to get gas and snacks. My husband stayed outside intending to pump gas. Knowing its prepay I ask if she could turn pump on while I was in store getting snacks as to pay all at same time. No not happening. Awesome, then card reader was messed up on terminal had to grab money from atm and yet again stand in line behind 5 other customer just so my husband could pump gas. I then had to go grab snacks and drinks and again stand behind 5 customers to pay for the snacks all the while the cashier has to stop to get money from the safe as she is out of 10s and 5s and the other employee is cashing out her register. What should look old have been a quick stop on out way to frankenmuth turned into a 15 min nightmare from a company that I normally swear by.. disappointed to say the least. Next time I'll go to 711 in frankenmuth.

I had trouble on Thursday Aug. 30th at about 6 p.m. I tried to use my credit card outside at the pump twice with no luck, I went inside, waited in line to ask for help. The cashier was very rude, almost threatening. I do speak in a loud tone, probably from dealing with my nearly deaf mother. He said I should stop yelling at him. I was not abusive in any way. Just asked for help. I was so upset when he began making facial expressions and yelling loudly as I left the store. I will admit to speaking loudly, but it did not warrant his over reactions. He actually scared me. I don't think he should be dealing with customers. He did not seem stable to me. I really wanted to report this because, I think he may have a problem dealing with people. When you are working with the public you need to stay calm in different circumstances.

Not to happy when I left speedway around the corner from my house I had left my debit card there I visit this sppedway daily i returned with in the hour come to find out the only means to my money was locked into a safe which I appreciate the safe keeping. What I didn't appreciate was the fact that I have to wait till morning to get my card back I need this card as soon as possible and has me agrivated that there was no way for them to get me my card I feel as though they shouldn't put it somewhere where they cannot get to I will no longer be using this speedway as I go there everyday there should be a person to be able to get into the safe if that's where they put things very displeased with this service it would be a different story if I had other ways to spend money but I do not like to keep cash on person.

Speedway has a special on fountain drinks, any size up to 32 oz. for .99 for the month of August. Today, August 31, 2018 at 3:38 p.m. I went to the Speedway in Kendallville Indiana (there's only one) and purchased two fountain drinks (32 oz. size). The male attendant charged me $1.39 for each one. I remarked that they're .99 for the month of August. He stated, with a negative attitude, "we changed it on the first".!I told him today is the 31st of August. He got even more of an attitude and said, "well, it's labor day weekend". At which point, I left with my purchase, rather than continue arguing with a negative person who won't admit he's in the wrong. Can we spell "false advertising"? The Better Business Bureau can!

There is a white male manager at the speedway in grandville on chicago dr, and on several occasions has been rude to me. And today a white man was in front of me and paid with a $100 bill and did not check it for being real at all, right afterwards i went to put $20 in my gas tank and paid with a $100 dollar bill and he kept looking and it and made sure to mark it with the marker about 4 or 5 times and i had just got the money out of the bank. I feel like he was discriminating against me because of my mexican background because i have noticed he is a lot nicer to cacausion people. And i never was going to file a complaint about it until today's incident

Someone stole my gas from the Speedway gas station on 130 and the Conduit Blvd and the Assistant manager told me there is nothing they can do about it that they are not responsible if someone steals your gas You have digital cameras in the parking lot but cant pick up who stole my gas So now I lost $40 dollars and they said they are not responsible I have been coming to speed way for years even before it was speedway when it was Hess but now Im completely disgusted and dissatisfied with there customer service and will noy be coming here anymore

stacey is stealing money from the safe lottotery tickets giving away free gas as well merchandise from inside the door. Also she takes the outside cleaning equipment from shop vac to wagons and trash bags just yesterday friday the 24 she took over a 100 from the safe and intends to blame co manager all this to support a soboxen habit. i have pics and text to back up claim can contact me at [protected]@gmail.com

Employee was smoking weed in front of store on Glenway ave in western hills Cincinnati Ohio and when I said something he refused me service and continued to belittle me because I'm not a drug addict and I want something done about this ASAP and except my patronage to be respected this is Unexpected unacceptable behavior he continued to call me names as I was leaving and I told him I bet he would not talk to me like that if he was not behind the counter because he had me so mad I was ready to hurt him not to mention I go to this speedway a couple times a day everyday and I demand that something is done about this

I have been at loyal customer at stop 6503 Mckeesport Pa, recently they got a new girl Octavia who works night shift. Every time I go in she is rude and disrespectful. She doesnt ask us for reward cards, if we ask her a question she gives a horrible attitude she is always on her phone talking to someone ignoring us. One day i went in and she was screaming at someone on the phone so loud saying f this and that and using the N word threatening to go beat someone up screaming ignoring customers. I was so scared i left the store. She is always outside smoking weed i always smell it and one day i said something to her about the bathroom and she told me why don't you go clean it. I know a few customers who stopped going because of her. Something seriously needs done i been going there since the store opened and i stopped cause of Octavia owens.

These people are never prepared in the morning. Waited in line for 6 minutes before I left. I dont know what was going on but the same person was at the register the whole time. And it wasnt the customers fault. By the time I left there was a line all the way to the back of the store. Speedway will be losing alot of business at this rate. Besides that every day there is a huge line and only one open register. There are enough employees walking around. It seems someone would open a register. Anyway.. Im done going there

We stopped in about 10:30am on 8/20/2018 to get some gas on pump #5. It wouldn't take a credit which we tried 2 different ones. So we decided to pay cash. I walked in to pay for gas, I gave the girl the money told her what pump. She never asked which one did I want, so I was assuming when we picked up the handle we could mash which one we wanted on the pump. Well it didn't work because we wanted high prem. and I guess she assumed we wanted regular. So it didn't work. I walked back into the store and ask if she had started the pump. She said yes, did you want regular. I said no I want high prem. you didn't ask I thought I could just press which ever one I wanted.. That's when the other cashier looked at me and said duh... All I know about her was she was a African American with dreads in her hair, she was at the cash register closest to side door. Not by the food area. When she said that I looked at her and said that was very rude to say to a customer. I have dealt with customer service my life and I do understand they are not always right. But there were others in there and it was very rude. I'm not stupid. I had to get out of there, before I did say something very ugly. I know if I had an employee that said that, to one of my customers. They wouldn't be there. Very rude disrespectful person.

I arrived at speedway in Commack at approximately 11:55pm the outside gas attendant after putting his vape down decided to mosey over, proceed to look at me and then state that they were closing, I asked at what time, he pulled his cell phone out and said at 12. We stared at each other for a few moments and I stated I still would like to purchase gas still being a few minutes before closing, for him to stand there and tell me that he can't. I asked why he was closing early and he just looked at me. I asked for his managers name, he stated Lori, and I drove away. Service used to be really good here but progressively has gone downhill. If you don't want to pump my gas I would have gladly done it myself.

I stopped at Speedway on 251 East Main Street Franklin Massachusetts to buy cigarettes on my way to work it was $10.98 I had to use $0.44 of pennies the cashier refused to take my $0.44 in pennies he said they needed to be in a role I've never heard of putting $0.44 in a roll there supposed to be $0.50 in a roll I only needed 44 anyway I had a huge fight with this cashier and he sent me away without my cigarettes outside I mean a cashier has a job of counting change and I don't believe I should have been turned away the manager told me they don't usually take pennies because then they have to count them all at the end of the day it was only 44 pennies it wasn't like it was $2 in pennies I just wanted to let you know about the terrible customer service at this particular Speedway