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speedlink same day couriers / did not pick up parcel

1 hampshire, England, Lancashire, United Kingdom Review updated:

company took our payment and said they would pick up our package in an hour...we left our package at reception and nearly two hours later they rang to say they wouldnt be taking the parcel as they were short of drivers.
these were legal documents for a court case for the following day.

the guy who called us claimed to be the md, and thought it was acceptable to offer a same day service, accept payment, and then inform us when it was too late to get another courier that they couldnt do it.

Ge
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Comments

  • It
      19th of May, 2017
    0 Votes

    they are not a great company take your order and money and then say they cant insure wine, this is because they are not couriers they pass all work out to third party suppkiers like DHL, who will not insure wine.

    they then smash some of the wine, repack it and you sign for it, not knowing or being told that one bottle is missing, and when you write and complain they state non insurance of third party and offer no reason why I was not told it was damaged or a bottle had been taken, have used the wine shippers before and they pack really well, so they were not to blame as speedlink inferrered.

    shoddy company

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