Speed Post Singapore review: Delivery Service

Very frustrated with the service provided by SPEEDPOST! I have shipped my package from US last November 17 as PRIORITY MAIL (6-10 days) and it arrives in Singapore last Dec 1 only. From then, i keep chasing SPEEDPOST on the delivery of my item and everyday i'm getting the same response that they already placed my request and will receive the package the soonest. Now is already Dec 5 and according to their website it's still in the SORTING FACILITY. And according to the guy i spoke just now, my package is only under STANDARD DELIVERY! I've been shipping monthly for more than a year now and have my ups and downs with their service but this is the WORST! i felt like they are giving false information and false hopes to their customers apart from charging a high rate for the quality of service that is very UNACCEPTABLE!