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Sparta Medical Associates / Terrible service

1 United States Review updated:

This medical practice is extremely unhelpful. The problem lies with the front office manager. I called 3 days prior to needing a prescription filled at 9AM, and they told me they would call me when it was ready (okay, normal enough).I've had problems with this place before where my mother has to call the prescription in for me because they won't do anything for me (I'm 21 yet can't call my own prescription in...seriously). My mother called about 6 hours later and they told her that it was in a pile to be signed by the doctor. She called a couple hours later only to be told that they are completely understaffed and a nurse was coming in to help them get through all the work. The 3rd time she called she was told that the doctor would be signing it when she was done. My mother called a fourth time and was told the doctor wasn't even in that day. My mother called me at work she was so upset. I called the doctor's office to find out why they had given my mother and I the run around - if they had told her the doctor wasn't in that day it would have been fine - but they lied to her. I was told to speak to the front office manager the next morning. My mom called the manager the next morning and the manager was extremely rude and had NO customer service skills whatsoever. I spoke with the manager next and was told "You shouldn't be hasseling the office all day - we have other patients too! We have a rule that the prescriptions don't necessarily get filled right away and it can take up to 48 hours. So it's your own fault, YOU should have called us earlier." At this point I cut her off because I was so fed up with dealing with this insolent brat and told her that I was never aware of this policy, and regardless it should be stated to the person requesting the prescription every time a prescription request was made. Her response to this was "Well it's hanging up in our office" (Which does me good how? I've NEVER seen that sign in the office). I gave the phone back to my mother who hung up on her. We got into the car to go pick up my prescription - the front office manager handed me my prescription and said, "Don't you want the forms to go to a different doctor and transfer your medical records?" She obviously didn't want us there any more (nor did we want to be there anymore). She then shoved the papers in my hand. This front office manager is rude, insolent, incompetant, and should by no means be working with people. I am 21, I should not be spoken to like a 5 year old - I work front desk at a hotel, I know what customer service is, and I was being completely professional with her. She was excessively disrespectful to both my mother and I. I will never go back there again, and my family is permanently leaving that practice.

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  • Sp
      29th of Aug, 2009
    0 Votes

    Would NOT go there for ANY reason. Ripped me off and others as well. If you want to see what kind of stuff they try to pull on you, go to:


  • Jo
      12th of Jun, 2010
    0 Votes

    there front desk people reallt need to have people skiis they don't have them ...

  • Ja
      6th of Oct, 2010
    +1 Votes

    This has been my experience. I have sat in the waiting room for over an hour only to sit for another 45 minutes in the doctors office for an appointment made 60 days before. I was then told that the scheduled proceedure could not be completed becuase there were too many patients to be seen that day. I was then charged for a visit in which all they did was reschedule me. Ever try to fight a medical bill? Lot's of fun. I don't have time for this kind of treatment. Why should I leave a doctor's office feeling worse than when I go in? Don't worry, I won' yourself a favor DON'T GO HERE!!!

    and don't even get me started on the brats upfront...

  • Jo
      20th of Apr, 2011
    0 Votes

    Good old sparta med, again they send bills to me instead of the people that would pay the bills in a day or two, but NO they send to me then i have to get intouch with the people who are going to pay the bill now they have to wait longer to get paid, , now thats real snart...

  • Jo
      30th of Jun, 2011
    0 Votes

    because of there mistakes in the billing dept and not getting paid on time because they didn't want to send the billing to the right people the send us a letter for colletion and No longer want to do busniess with us ...and this hes something to do with medicare!!!

  • Jo
      15th of Aug, 2011
    0 Votes

    sparta med did it again : this time i was told that if i wanted my med records send to me i would have to pay for them NOW my new doctor wants copys of the records and they want to charge me $2oo.00 for me and my wife to send them to the new doctors what a scam iam not doing it and iam going to get the attorny gen office involved with this someone is trying to ripe off someone off and its not going to be me... Stay away from sparta med, even the CEO will not call me to talk about it ...

  • He
      15th of Oct, 2012
    0 Votes

    wow- i know alot of people that go to Sparta Med. they have always treated our family well. When my mother was sick and she wasnt even a patient there one of the docs called her doc to help us get a better picture. sorry to hear these few complaints but like anything no one is perfect. they are very willing to work out payment plans. Wouldnt go anywhere else. i think these complaints are an exception

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