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spares2go.co.uk
spares2go.co.uk

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2.0 4 Reviews

Spares2go Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Spares2go with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Spares2go reviews & complaints 4

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ComplaintsBoard
M
7:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Spares2go Order not received

25/11/2016 ordered Nespresso spare - money taken from my CC same day
18/12/2016 checked website, my order was still shown as processing
18/12/2016 emailed to query the above
18/12/2016 Spares2Go informed me item was in transit from manufacturer
18/12/2016 asked why it was still showing as Processing on website
19/12/2016 Spares2Go responded that the item is normally sent in 21-24 working days
07/01/2016 - 29 working days after placing order I asked for my money back
11/01/2016 no response by either email or telephone, and no delivery either!

Please be very careful before placing an order with this company. They have appalling customer service, no telephone number to call, and stop responding to emails.

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ComplaintsBoard
J
1:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Spares2go has left an official reply on this complaint.

Spares2go Delivered wrong parts

I have ordered some parts from this website and received the wrong ones. I immediately contacted Spares2go customer service and was told that my parts were out of stock so they sent me something similar! What? I demanded my money back, but they refused and said that they don't do refunds! Who on Earth allowed them to behave like that? If they did not have my order in stock they should have contacted me in the first place! Spares2go is terrible and totally unreliable company! Avoid at all costs!

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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A
4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spares2go Scam trading

This company will take your money, delivery you the incorrect products and then ask you to return them at your cost. They will then claim never to receive them and refuse to reimburse or to supply the correct product.
DO NOT BUY FROM THEM

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Is Spares2go legit?

Our verdict: Complaints Board's thorough examination reveals Spares2go as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Spares2go stands out for its commitment to quality and security. Clients considering Spares2go should delve into its customer service record to gauge compatibility with their expectations.

Spares2go earns 94% level of Trustworthiness

Perfect Trust Endorsement: Spares2go achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Spares2go.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spares2go.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Spares2go.co.uk you are considering visiting, which is associated with Spares2go, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a spares2go.co.uk, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Spares2go have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Spares2go.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Spares2go.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spares2go.co.uk may offer a niche product or service that is only of interest to a smaller audience.
  • We have detected an internal review system on Spares2go's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
ComplaintsBoard
G
7:25 pm EDT

Spares2go They have no telephone number to contact them

Ordered a timer knob for my dishwasher on 31st May 2011. Payment taken out of my bank account on 1st June 2011. As at 8th August I still haven't received the part. They have no telephone number to contact them only an e-mail which when you send an e-mail to them keeps coming back saying the part is on back order. I've subsequently found out that the part is no longer made and as such they could never get it for me. The amount is only £12.83 but that's not my concern. Other people could be losing much more money to this fraudulent company.

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M
M
MX5
, GB
Dec 29, 2016 7:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered a part on 25/11/2016, today (29/12/2016) checked the website and Status states that the order is being processed. I want to cancel the order and receive a full refund. What is the possibility of it happening?

G
G
Girbek
, US
Mar 16, 2012 3:48 am EDT

I have had the same experience as those above. I ordered a part on 11 Jan. 2012 and the money was debited from my credit card the same day. Since I heard nothing more, I mailed on 7 Feb. to ask for an update. I got a reply saying they were having difficulty finding the part and could I send pictures of the old part, which I did immediately.

17 Feb. I checked the web site which now had the part listed as obsolete. So I mailed again to ask them to let me know if they could find the part by the end of the next week.

No reply by 28 Feb. so I asked them to cancel the order and refund my money.

No reply by 5 March so I wrote:

To date still nothing.

On this basis this site cannot be recommended.

C
C
Currise
, US
Sep 17, 2012 5:47 am EDT

Ordered belts for my mother's vacuum cleaner on 6th Aug. Money taken out of my account on 7th Aug. Nothing by 16th Aug. Emailed them, they replied they were being sent. Nothing came. Showed on site as being on backorder. Emailed again. No reply, no belts. Emailed on 24th Aug cancelling order, ordered and got them within 2 days from buyspares, emailed again 2nd Sept. Still no reply and no belts. Email from them 10th Sept saying sent today. Emailed them but no reply. Belts arrived 15th Sept. I now have 6 belts for an old Vax R19. Anyone want one? Never use this company!

Q
Q
Quttone
, US
Jan 05, 2011 5:35 pm EST

I ordered a part for my chest freezer on 24th October 2010. The money left my account on the 25th. At this time the part was showing as available. a few days later it was obsolete. I was then promised that the part was available and on order with their supplier, but the suddenly it wasnt available and I was promised a refund. I am still waiting 4 weeks later and they are now ignoring my e-mails. I wouldn't touch this site with a bargepole!

O
O
ogelman
little billington, GB
Sep 03, 2014 8:13 am EDT

I've had the exact same thing! I ordered a part on 18 Aug, Spares2go took my money the same day but I have not received anything and my emails are ignored. I checked status again and found the part has now been declared obsolete so now I know I will never receive the part - still no reply or refund. Avoid buying anything from these robbers.

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