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1.4 50 Reviews

Spanx Complaints Summary

5 Resolved
35 Unresolved
Our verdict: With Spanx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Spanx reviews & complaints 50

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Newest Spanx reviews & complaints

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J
4:09 am EDT

Spanx I do not recommend anybody purchasing from this company

I have so many words to say about this crappy company and absolutely nothing positive. I think they are the worst I have ever seen.
Did you read their return policies? Were they written for complete [censored]s?
How can policies like this actually functionalize?
I sent them my order back. It had a terrible quality and smelled like a cheap Chinese crap. Very disappointing. They didn't confirm they received something. Then I decided to contact them to clarify this stupid situation. They offered nothing and couldn't find my package.
There is still no resolution and I have no idea what to do and how to get my money back...

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M
2:18 am EST

Spanx very rude and unprofessional customer service

I am absolutely disgusted with Spanx, they are the worst company I have ever deal with, and their customer service is beyond ridiculous!
I bought something from them and received the wrong size item and all I wanted was to get an exchange for the correct size but they refused! When I contacted their customer service I spoke with a very nasty and rude woman who treated me terribly! When I explained what was the problem she immediately said "no refunds" and didn't offer my any options!
I never met such a rude person ever before! These kind of people are not supposed be allowed working with customers! Spanx what are you thinking? You want to lose all of your customers because of your nasty staff? I will not buy here again and will not recommend this store to anyone!

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K
7:35 pm EDT

Spanx failure to take accountability for mistake

Had an absolute HORRID experience via their ebay store. They sent me the wrong item, to which I inquired about getting refunded. Their first response to my email was that I needed to ship the item back to them, and to do so within 14 days. I followed their requirements, however, they later replied saying that they would refund me the item, but not the shipping. They essentially stole money from me, as they fail to acknowledge any wrong doing on their part, and state that I SHOULD HAVE WAITED?! despite their first message to me. Moreover, every response thereafter has been from a different person. This is the WORST customer experience I HAVE EVER HAD! AVOID AT ALL COST!

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S
9:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spanx - never buying spanx again

I purchased a $28 pair of Spanx stockings at my local Dillard's. Obviously knowing what I purchased was exactly the size and color I needed, I did not keep the receipt. (Stupid me!) The first time I put the stockings on I got a huge run up the inside of the left leg. Thinking that I could just contact Spanx customer service and get a replacement pair, I...

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K
11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spanx no response

I own a boutique and have been buying from them for a long time! Not sure if they have gone through some changes in ordering and shipping, but I placed an order for a patient over 8 weeks ago and you have sent me the wrong order 3 x's and promise you would over night them to him it has now been 6 weeks and still he has not received them, I have called and complained and still to this day you have not done anything about fixing the issue! Who do I need to speak to about the issue that your company is having? Thank you so much!

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G
7:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spanx excess international delivery charges

I live in Germany and wanted to order 3 items from the Spanx.com website, prior to adding anything to my shopping cart, I checked out the international shipping details and costs, which stated it would be approx $54.00 for express delivery. I was prepared to pay this amount as I wanted the goods as soon as possible and proceeded to purchase the items I wanted and once I got to the checkout stage of ordering, I noticed that an additional International Handling Fee of $48 was being added to the order, making a total shipping cost of over $100 ! This fee is not declared upfront anywhere on their website, so shoppers please BEWARE and make sure you check your charges very carefully before pressing that payment button.

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Dangowmeow
Sydney, AU
Feb 02, 2012 10:52 pm EST

I also noticed this fee when I was about to finish putting through an order. They say it is for 'international duty fees' which are charged by the government of wherever the package is being delivered. Thing is, I live in Australia and for anything that is imported under the value of $1000.00 there are no fees charged by our government. I brought this to the attention of spanx customer service but they have gone strangely quiet... I didn't get an answer when I asked this but where does that money go?

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A
2:23 pm EST

Spanx bad service

I order from Spanx which sent wrong size. Called 4 times spoke with each customer rep promising to result and ship out ASAP. They said to dowload return lable which was not possible. Told me my exchange would arrive in 5 business days never happened. Retraining is all you can hope for. They did not offer anything for the mistakes made which has taken 3 weeks and still no refund to my credit card...Smart consumers do not go on that sight..terrible customer service department. You would think a big company such as Spanx would make customer service shipping and returns top notch..

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MM0
, US
Jun 15, 2013 10:37 pm EDT

Absolutely agree. Bought item on Memorial day sale and it was defective. When I contacted customer service their solution was to re-order another of the same product, ship back the defective one and I would be reimbursed for the cost of my shipping.

What actually happened:

I was billed the full amount for the replacement (not the Memorial Day price), AND paid myself to ship back the defective item. So, I have one item that I paid full price for, sent back item I purchased on sale (and paid shipping for it) and was told that "everything is correct."

Impossible to deal with customer service. I will never shop at Spanx again. Try Maidenform. This is a company that knows how to properly run a business.

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M
8:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spanx this one is better!

If you haven't heard about the Skinny Cami you should try it. I found it by chance after bad experiences trying shapers that DON'T FIT. Bad fitting ones don't do any good. Skinny Cami doesn't even have to be hidden as a girdle, and what other people have said about it is TRUE...it's amazing! The lady is very nice and works with you on a personal level to get your measurements and how tall you are and all that, and she gets the fit perfect! I can't say enough good about it. I went to www.skinnycami.biz

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M
7:57 am EDT
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Spanx does not care about customer privacy

Spanx does not care about customer privacy. They gave access to my account to someone else and after repeated phone calls and emails to their customer service department, all I got was an email stating "Thanks for your interest in Spanx, were so glad to hear from you!" They do not care about customer privacy and therefore I recommend that no one buy spanx products and definitely do not create an account at their website! They do not care about your privacy!

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C
4:02 pm EDT
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Spanx not honoring a promotional coupon

I received an e-mail from a friend telling me that Spanx was having a promotion and that you could order one of their$62.00 bra-llelugia bras for $4.95, the cost of shipping. It was a one day only special. That afternoon I ordered a bra. I sent the coupon code, laurieannbra, to my daughters, so that they could also order a bra. I went through the order, used the code and all was well. The next day I received an e-mail from Spanx thanking me for my order, however there had been a mistake and the coupon code was only to be used by the CEO of the company, Laurie Ann Goldman, for her personal use. So, my order was cancelled, but they would offer me 30% off on any of their products but it had to be used by a certain date, which was 1 week from that date. I then looked at my debit account and saw that the $4.95 had been debited from my account. I called Spanx and was given the same story about the CEO and that the money wasn't really deducted it was on "hold" and would be taken off hold if the order wasn't sent.
This whole experience has been very disappointing and unbelievable that a company like Spanx would first of all use a code for the CEO to purchase bras and that the code would be negligently given out to the wrong people. I think it was a scam from the beginning and that they are trying to drum up business with their 30% off. I will not be buying anything from Spanx ever again.

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K
K
KkLlMm
, US
Aug 27, 2023 6:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered and got a tracking #. The item sat in GA for 3 days, then Indy for 3 days, now Columbus OH for two days with no sign of moving. Info states delivery date will be the 14th, today is the 21st. Will treat you as :big us, little you attitude. There are dupe products for less than half the amount and look great. Give up and save your money.

Spanx Customer Reviews Overview

Spanx is a popular brand that offers a wide range of shapewear and clothing for women. The company has received numerous positive reviews from customers who appreciate the quality and effectiveness of their products.

One of the most commonly praised aspects of Spanx is their ability to smooth and shape the body, creating a more flattering silhouette. Many customers have reported feeling more confident and comfortable in their clothing thanks to the support provided by Spanx products.

In addition to their shapewear, Spanx also offers a variety of clothing items such as leggings, tops, and dresses. These items are often praised for their high quality and comfortable fit.

Customers also appreciate the wide range of sizes and styles offered by Spanx, making it easy to find the perfect product for their needs. The company's website is user-friendly and offers helpful sizing guides to ensure a proper fit.

Overall, Spanx has received overwhelmingly positive reviews from customers who appreciate the quality, effectiveness, and variety of their products.
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