Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews & complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Walmart. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart reviews & complaints 2792

Filter reviews by rating
5
5533 reviews
4
3 reviews
3
3 reviews
2
6 reviews
1
35 reviews
Sort by:

Newest Walmart reviews & complaints

ComplaintsBoard
P
3:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart money card

I purchased 3 Walmart Money Cards on October 09, 2013 for $25.00 each and attempted to register one. When it asked for my social security number, I quit the registration process as I was giving these to people for their birthday gift. We were called out of town to work and these remained in my desk drawer until now and I am not able to use them or get my money back. When I went to customer service in local Wal Mart, they told me they could not refund my money and for me to call the 800 number on the card. It was only automated. I just want my $75.00 back.

Read full review of Walmart
Update by PatModisett
Feb 02, 2016 3:12 pm EST

I just want my $75.00 back

Update by PatModisett
Feb 02, 2016 3:09 pm EST

Has not been resolved yet.

Hide full review
ComplaintsBoard
I
6:57 am EST

Walmart disappointed with walmart service

I've tried to order something from Walmart two times and twice it become a real nightmare. Both times my orders were rejected for no reason. I contacted Walmart customer care and they refused to explain what was the reason. The first time they told that is was my bank who rejected my order, but when I called my bank they had no idea what was I talking about. I asked my bank to check my transaction history and was told that Walmart took my money and later put it back. Second attempt at making an order on this website also failed. Similar thing happened, but in the end they finally admitted it was them rejecting the card. They finally allowed me to make an order. Well, I made an order, but several days later received a message stating that my order was cancelled. Very strange company.

Read full review of Walmart
Hide full review
ComplaintsBoard
V
11:53 am EST

Walmart pharmacy incompetency

I'm a former customer, and upon filling my "90 day" prescriptions I was given a "30 day" supply. And the cashier argued with me like I was the stupid one and said " you've always only gotten one" which was an outright lie first of all. Second of all READ the prescription! I had to wait close to an hour for them to fill it correctly after also being told they were out had to refund my money, waited 15 more minutes just to be told they contacted their manager to see if I could get a partial that I was out of my medication. This too after they had told me they don't do partials. So about 15 more minutes the manager came and told me they had it in stock and were filling it! OMG have never been treated so bad. I was in the drive through, countless customers went through ahead of me while I was left waiting. And I'm chronically ill and it's hard enough dealing with all the illnesses and keeping up with my prescriptions. It was unreasonable and I think they should clean house and hire some competent people to run their pharmacy.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
5:14 pm EST

Walmart calorie countdown 2% milk

Walmart stopped carrying this product and no other store in my zip code area,
97420 Coos Bay Or has it .. No other stores in the area carry it either. We need this product back on the Walmart shelves please. It is unfair to give us a rare product and than take it away, this is bad business. Lois Williams

Read full review of Walmart
Hide full review
ComplaintsBoard
B
1:44 am EST

Walmart a sweater and a robe

I bought a sweater and a robe with the faded glory . on the sweater the pocket has come apart and the robe seam right above the hook piece has come apart. I used to buy faded glory with no issues until now. I loved my robe and my sweater but now I cant even wear them. something needs to be done about this. I bought my mother the same products and she is having major issues with the robe.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
7:35 pm EST

Walmart visa money card

I bought my daughter a Walmart visa money card. and now the company wont let her activate it without her giving them her social security number. the people don't speak good English, and my daughter has been warned not to give out her social security number to anyone she don't trust. so" she cant use her card and I lost my money I spent for it. i'm now reading lots of complaints from others about this card. what I want to know is" is Walmart a part of this scheme? I have shopped at Walmart for years and spent lots of money in your stores. but" my daughter is afraid about identity theft with good reason. I guess i'll not hear anymore about this. if you people are all part of the scam huh? Richard Johnson po box 222 Jackson springs nc. 27281

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lana Barnes
, US
Feb 08, 2016 1:02 pm EST

I have used different Walmart cards for a number of years for different things. I recently had 2 my payroll was suppose to be deposited on my card but one of the girls there decided to deactivate the card because I had 2 different cards, Which I had had before. My problem is they are not returning my payroll check to Hr so they can resend it to me... This is theft of a pay check and I can get nothing done about it . It has being going on a week. Do I go to the police and file theft charges. Do I get an attorney and sue Walmart? What do I do from here.

ComplaintsBoard
J
4:37 pm EST

Walmart tires

2016/01/23_Bozeman, MT 59715
i ordered tires from our local

Walmart store. After the installation I

checked the car and found where there were 2

points where the paint was chipped down to

metal, one on drivers door, and one at right

rear quarter panel at wheel well. These were

able to be touched up and somewhat not so

visible. The worst damage though was where

they had dragged the air hose(impact wrench)

across drivers side quarter panel. The

scratches were from 1/2 inch to 4 inches

long. They were not able to be buffed out and

will be there permanently on car, as they are

through base coat/clear coat. In total there

were 6 scratches and 2 chips that are there

permanently. The auto guy was able to polish

out the other abrasions and make less

noticed. It ended up costing me $400 to get

touched up and polished, but car never be as

when i brought it in originally.

Take my advice and pay more for a

dealer that gives a damn about your vehicle

and respect it. Service like this is

absolutely un-professional and pathetic. The

extra cost for better care is worth it. If

you do take vehicle to Walmart and are

concerned, take video with your phone in

store lot on arrival, and again when done and

before leaving store lot.

As I said, when damage is done it is

done!

Read full review of Walmart
Hide full review
ComplaintsBoard
S
11:03 am EST

Walmart stay away!

I purchased a TV from Walmart back in July 2015, and it is now January 2016! Like only 6 months passed and it is not working already! I try to turn in on, but it just doesn’t work. I even unplugged it and waited a few seconds and when I plugged it up again, some strange noise came from the speakers. I contacted Walmart customer service through their live chat, and their rep offered me a refund. I was extremely happy and felt lucky. Later I received a message from a rep and was told that it had been too long to give a refund. Well, that is actually the end of the story. They really does not care that they gave me a 2 year guarantee.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
8:09 pm EST

Walmart toaster oven

A product, a toaster oven, on the shelf at Walmart store in Tomball, TX was priced at 1 cent. It was a display item and there were no others like it in stock. There were 5 or 6 other brands priced the same way. There were no other toaster ovens on display the color and size I needed for my kitchen. When I tried to purchase it, the assistant manager would not let me purchase it, saying Walmart doesn't sell display items and that the 1cent price was for the employees to know that item was not to be sold. She lied. I know for a fact that in the past, Walmart has sold me display items. And why would a price be on display items only for other employees to understand? And Customers having no clue? How ridiculous! In the past, I have tried to purchase items that have had a price, and was told at the check out, I had to pay more than the displayed price. Walmart used to be one of my favorite places to shop, but more and more it's becoming my least favorite because of the habitual bait and switch tactics that are being practiced. From "Thoroughly Disgusted"

Read full review of Walmart
Hide full review
ComplaintsBoard
C
9:06 am EST

Walmart lousy service

I purchased something on December 11, 2015. It is now January 14, but I haven't received anything yet! I haven't even received a confirmation email that the item has shipped. I called Walmart many times and every time they promised to send me an email and my tracking number. But still heard nothing from them. Three days ago called again and the young lady told me I would receive an email within 48 hours. No e-mail was sent! The customer service is disgusting.

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
T
T
theo percel
, US
Jan 23, 2016 3:57 pm EST

I've bought an negleace from walmart warner robbins ga the chain turned black after 6 months giving an rash + they wound not give me an exchange nor refund they had the same neglace their same store I did not have receipt but I paid $90.00+ tax no one cared I am flight attendant I will tell all friends about your jewelry is not gold it an waste of time an money not to buy at walmat stores in US percelt@yahoo.com iwould like exchange it [protected] or [protected]

H
H
Hogness
, US
Jan 15, 2016 3:06 pm EST

why do they not reorder things at the wal marts when they run out? Seems to me, if it sells well, they'd replace it! must be the fine automatic reordering system they have started. the manager stated to me, "I can't reorder that, Walmart won't let me" wth? so long wal mart there ARE other stores

ComplaintsBoard
R
1:57 pm EST

Walmart poor quality not what bounty paper towels are known for

I recently puchased a pkg of 6 rolls bounty basic paper towels from walmart fairfield ca. 94533- Very disgusted with the quality. I have bought bounty paper towels since the 1970's. The quality is worse than the ones in the .99 cent store. towels are like total garbage, don't even seperate on perforations, also state that they are 50% stronger! more like 50% weak. This is one of the few american products i always counted on. If this is the new quallity, You lost me as a customer for almost 1/2 a century. contact me please... Richard Wood, 261 e. alaska ave. suite 26 Fairfield ca. 94533 . [protected].

Read full review of Walmart
Hide full review
ComplaintsBoard
T
4:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart security management and shift management

On the night of january 9th around 9:30 at night I was at the walmart on windward parkway in alpharetta picking up diapers on the way home from work. While walking around I noticed a man following me and approached him asking that he stop and why in fact he was following me to begin with he proceeded to tell me I can leave if I have a problem and I just finished my shopping and carried on only for him to turn another corner and laugh and say I outta kick you out. I left the diaper section and proceeded to customer service and asked for a manager. I asks why her undercover security was harassing me and she sent the security manager to talk to me. She literally yelled at me and accused me of being the one to follow him! It was messed up if you ask me some people should be fired cause I definitely felt attacked and iv never stolen iv shopped here for 5 years!

Read full review of Walmart
Hide full review
ComplaintsBoard
R
10:17 pm EST

Walmart trs recovery services

I was told by Wal-mart when I tried to go through the service department to exchange some curtains my wife got for Christmas because they are the wrong size. Couldn't find any in the same price range so I got more expensive ones and since I didn't have a receipt they asked for my DL and when they ran it was showing that I have a bad check. Well for one thing we do not shop at Walmart the only reason I was there was because that's where they were purchased from and for the second problem with this is that we don't have a checking account at all. They gave me a number to call and that is worthless because you cant get a human on the phone at all. How can I have a bad check with no checking account and I don't shop at there crappy stores.

Read full review of Walmart
Hide full review
ComplaintsBoard
L
9:22 am EST

Walmart very strange!

I purchased a ps3 and extra controller several months ago. I also paid extra money to have it delivered sooner. Few months passed and It did not arrive, so I contacted Walmart to see what was going on. I was told they had some problems, so I decided to give them some additional time. As an apology they gave me a discount and offered a free shipping. Several days later I checked my Walmart account and fond out my order was cancelled. I contacted them and was told my discount was also cancelled. Well, they returned my money, but that was very strange experience.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
6:33 am EST

Walmart repeatedly denying purchase attempts

I have had purchases declined numerous times. This is embarrassing. I have gone thru the prompts and addressed the last 5 purchase attempts, as instructed. The nice recording assures me this is for my protection, and my card is now good to go. After a couple of days of use, I start getting declined again. (Oh good, let's humiliate Nicki some more.) Oddly enough, the attempted purchases are mostly for Facebook games. It seems to me, the computer should recognize that I've routinely made purchases at this site. I use this card STRICTLY for on-line purchases and donations, rather than use my actual credit card. I figure if I'm going to be ripped off, it's better to lose a limited amount of funds. PLEASE stop "protecting" me. Allow me to use my card as I wish. My MasterCard Debit # is [protected]. The 3 digit code on the reverse is 343. I can assure you, if my card is declined again, I will cancel this card. This is messed up like a soup sandwich. Thank you, Nicki Hoyt phone [protected] Address 3681 Union Church Rd Register GA 30452

Read full review of Walmart
Hide full review
ComplaintsBoard
R
5:08 pm EST

Walmart service

I thought all businesses are to provide for the disabled. Older blind people must not be disabled, because the Walmart in Mt. Pocono PA only has motorized scooters. HAHA can you imagine a blind person with a scooter? It is like giving your car keys to them. Would you like to be in that store? It really is not funny or anything to laugh about. But Walmart needs to get their act together. I have asked for a few months and still no wheel chair. When I complained to the mgr., he told me "it has not been that long". My 90 year old father who is blind can't shop there because Walmart does not accommodate the disable old blind. I really don't think you care for your customer just putting other businesses out like KMart across the street. They had a wheel chair. You should of bought it from them you could of got it cheep...

Read full review of Walmart
Hide full review
ComplaintsBoard
T
1:48 pm EST

Walmart service

This location has the most professional and rude staff. Attempted to pick up monthly blood pressure rx. Upon arrival I learned though I picked up another rx last week they have no patient or insurance info on file for me. It seems they are not on line with the many walmarts in phoenix and fl where I have picked up this refill. There of course is no pharmacy manager on location on sunday. They advised me I could pay full price, go home and get insurance card, return to store, etc. Horrible experience.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
May 02, 2016 9:31 am EDT

The pharmacist IS the pharmacy manager. If you fill at an alternate location, you need all your information to fill at THAT store. Some pharmacies are connected, but NOT all are. CVS, Walgreens, Rite Aid etc, NONE of them are linked for personal patient information. Keep your insurance card with you at all times.

ComplaintsBoard
L
1:00 pm EST

Walmart money card (green dot bank) - impossible to register or use

My mother purchased a walmart visa card for me for christmas. I am sure she meant to get me a gift card, but she sent this instead. I tried to set it up online per the instructions. First the web registration form would not accept my address. It kept trying to give me a different town and zip code. I finally got it to accept the address, got through the process, then it told me the registration failed. I tried to start over and it wouldn't allow the security code to input. After repeated tries it finally kept the security code, it tells me that I have "exceeded the maximum number of daily attempts". When you try to call customer service there is absolutely no option for getting a real person to try to resolve issues. What a complete rip-off.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
11:37 am EST

Walmart $1000 gift card

Thank you! walmart today at 9:08 am hi *, need your shipping informations : congratulations_*_here's_y0ur_$1ooo_walmart_gift_card. clickhere — to unsubscribe click here or write to: rewardsflow, llc 128 court street, 3rd fl white plains, ny 10601 —

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
M
M
meep591
, US
Dec 28, 2015 8:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You're clearly superior intellect is so reflected in the dry wit that embodies your simple put down, What's Wrong. My don't we all feel small.

W
W
What's wrong with you?
Coldtown, US
Dec 23, 2015 11:54 am EST

Spam? Yes. From Walmart? No.

ComplaintsBoard
R
12:08 am EST

Walmart greeter

At the Denver Walmart on Federal and Evans, on 12/22/15 around 3PM, I was actively harassed by the greeter, coming and going. She is a short ugly old woman, with longer-than-shoulder-length gray hair, around 5' 5", and an extraordinarily ugly face. I'm not complaining because she's ugly though, I swear, that's just the way you can identify her. She keeps talking to me even though I make it clear I don't want to talk to her (hello! I came in to get groceries, not to bask in the horror of her underworldly ugliness, jesus christ) and before I leave she has the nerve to fondle my receipt and talk about the survey on top of the receipt, as if everyone in the world didn't already know about it. And I couldn't do anything because my hands were full with groceries. At the very least she should be relegated into the warehouse, with customer service skills like that.

Read full review of Walmart
Hide full review

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walmart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walmart. Discuss the issues you have had with Walmart and work with their customer service team to find a resolution.