Menu
Spa de Soleil
Spa de Soleil Customer Service Phone, Email, Contacts

Spa de Soleil
reviews & complaints

Learn how the rating is calculated

2.6 5 Reviews

Spa de Soleil Complaints Summary

2 Resolved
3 Unresolved
Our verdict: Dealing with Spa de Soleil, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Spa de Soleil has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Spa de Soleil. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Spa de Soleil reviews & complaints 5

Sort by:

Newest Spa de Soleil reviews & complaints

ComplaintsBoard
R
2:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spa de Soleil Spa de Soleil

I am not surprised to be reading what I have come across on this web site about Spa De Soleil. I decided to do some research across the internet and have just been coming up with continuous negative comments from customers. Spa De Soleil does not seem to be a company who works well and for their customers. I was at a convention and came acorss the sales rep for this company and found them to be pushy and not professional in their methods.

Read full review of Spa de Soleil
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
12:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spa de Soleil Poor customer service

I am an esthetician in Los Angeles California. In 2007 I purchased a microdermabrasion oxygen machine from Spa De soleil. I immediately had problems with this machine, it simply did not work. I kept calling the company and after being ignored several times i finally decided to drive all the way to Sun Valley and personally hand them this broken machine. After they examined the machine and fond out that I was indeed correct, this machine did not work they suggested to repair it. I was very frustrated to already be having problems with what should of been a brand new machine and insisted they just give me a new one. I did not want a refurbished product. Since they realized I was a serious customer and persistent they replaced the machine, god knows if this was even a new one. After a few months with this "brand new' machine however sure enough I had problems with the humidifier jar. It was broken by the filter and made cracks all across the jar. I wrote a letter and even included photos explaining the dilemma with the machine to Spa De Soleil. However I could not get them to admit and respond to this defect. They wanted to charge me $40 dollars for a plastic cup. There technician however told me that I dont even need to put water in the humidifier jar and can use the machine without it. What nice company support. Now it is the year 2009 and the oxygen infusion piece on the machine suddenly stopped working. I called the company and asked them if they could fix it. I spoke to a man named Alex and he told me if I bring the machine between 9 and 10 am most likely they would be able to fix it in one day since i would have to drive long distance to get to their head quarters. I was there at morning and dropped my machine off and I had to wait in the sun valley area and finally about 2:30 after I did not hear from them I called back and the girl at customer service told me that the machine repair would cost $350 and I would have to authorize it and come back next day to pick up. I was desperate and told them I could not simply leave the machine because I had clients with appointments and I would wait however long it took that day to get it done. They wanted to charge me tax for the $350 service, and after I told them there should not be a tax for a repair service Rena came out and told me that there isn't even a guarantee that they can fix it and they just wanted to charge me $350 to attempt for the service . She then also told me the machine was in need of a part that they did not even have and even if they were to order that piece they did not know how long it would take to get it or how much it would even cost. They left me totally in the dark, I could not believe how much they just wanted to take advantage of my situation. They said they needed to charge me $150 and I paid literally for NOTHING. I still have a broken machine, a whole day wasted from 10-5 and had a horrible experience with them. In short do not ever do business with this company they just take your money and dont care about the service!

Read full review of Spa de Soleil and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
LawFirm
, US
Dec 01, 2009 7:09 pm EST

In 2007, you arranged to purchase an oxygen machine, model 126Mp (the “Machine”) from our Client. As you have stated to our Client, you worked with the Machine daily since then and with the exception of a glass beaker which broke sometime in 2008, you have no problems with the machine.
Around mid-November 2009, when the Machine was no longer under warranty, you brought the Machine to our Client’s headquarters. You informed its staff that the Machine was no longer working and that you wanted it fixed that day. While our Client tried to fix the Machine, it was not possible as it required a replacement part which they did not have in stock. Ms. Revivo offered to order the part for you and replace it without any labor charges but you refused. In addition, while our Client’s technician has a set charge to service machines, in an attempt to work with you, our Client offered to reduce its charge from $350 to $150. In addition, they offered to order the part for you and replace it without any further labor charges. However, in response, you and your husband became irate and yelled at our Client’s staff.
Our Client still provides you with the same offer– should you wish to have the machine fixed, our Client will attempt to obtain this piston for you from its factory and our Client will have its technician install said piston in your machine. However, our Client reserves the right not to do business with any person who spreads defamatory statements regarding its products or its service. Should you wish to reference any instances, they are enclosed herewith (See Exhibit A).
Our Client informed us that in addition to the attached statements made by your daughter, you have proceeded to post a complaint on www.complaintsboard.com. Please understand that our Client takes such complaints seriously and defends against them rigorously. Our Client provided you with all the service it possibly could that day. Should you wish to continue to do business with our Client, you must remove any and all such false statements immediately.

ComplaintsBoard
G
10:43 am EDT

Spa de Soleil Scam Artist

Horrible customer service, and the owner Reena is very rude and insulting. I was going to have a line of cosmetic produced here and fond out the price I was quote was almost tripled. She said it was my mistake and that I had to pay for the product she made without my permission or any writen contract. This lady is a scam artist

Read full review of Spa de Soleil and 3 comments
Hide full review
3 comments
Add a comment
J
J
JZ
,
Aug 26, 2008 7:15 pm EDT

FRAUDULENT SALES PRACTICES: owner Rena Revivo

I have been informed that this company either has the same people associated with or go under the following company names:

Stay away from the companies listed below:

Spa Manufacturer Direct
Itech Spa International
SDS Equipment
Reeve Imports
Reeve Lab
Ree've Lab
Spa de Soleil
Sun Spa (Los Angeles Calif.)

J
J
Jeff
,
Aug 24, 2008 7:39 am EDT

I have also been informed that this company either also has the same people associated with or go under the following company names:

Spa Manufacturer Direct
Itech Spa International
SDS Equipment
Reeve Imports
Reeve Lab
Spa de Soleil

J
J
JZ
,
Aug 21, 2008 2:58 pm EDT

SCAM ARTIST & FRAUDULENT PRACTICES: Rude, Bad customer service they even hang up on customers... Rena, the owner won't ship nor return the payment which I made to them in the amount of $2, 602.41 for various items & spa equipment that I ordered from them... I will peruse any avenue available so that this company is shut down if I don't get my money back or the merchandise shipped to me by next Wednesday, August 27, 2008... DON'T DO BUSINESS WITH THIS COMPANY! (DBA: Sun Spa, Spa De Soleil & Ree've Lab)

ComplaintsBoard
N
4:00 pm EDT

Spa de Soleil Customer Complaint

Having seen another complaint on here about this company I felt compelled to write my own... I have been purchasing cosmetics for my business from this company for several years and I am now desperately seeking another supplier. Their so called customer service is awful - the staff hardly speak English and seem to be unable to write more than a one word email reply (if you are every lucky to get a reply).
Trying to get hold of certain people on the phone is a nightmare - their telephone system is worse than any I have encountered.

Orders take ages to be dispatched and their shipping costs are astronomical. Their packaging is absolutely terrible - horrible polystyrene loose fill chips all over the delivery van and the products every time. Special requests are completely ignored - don't bother trying to create a customer/supplier relationship with them.

They have also recently added a third extra to their product prices, even to long standing customers. The actual products are good however their glass pump bottles with a metal pump tend to rust after a few weeks.

Anyone on here with positive comments about this company obviously is working for them.

Read full review of Spa de Soleil and 6 comments
Hide full review
6 comments
Add a comment
L
L
LawFirm
, US
Dec 03, 2009 5:10 pm EST

Dear Mr./Ms. Khabir:

Please be advised that I represent Spa De Soleil and that your direct contact with them is a violation of Rule 2-100 of the California Rules of Professional Conduct. Please direct all communications to me and cease any direct communication, whether by email, phone or fax, with any employee of Spa De Soleil immediately.

While I do not owe you an explanation of the circumstances of the case given the rude and harassing tone your email took with my client, I will nonetheless provide you with a brief explanation of my client’s position.

On November 9, 1999, March 14, 2000, May 22, 2000, June 21, 2000, August 1, 2000, January 4, 2001, and June 19, 2001, your client, Spa International, purchased from my client private label skincare items, Post Laser Cleanser and Toner, Post Laser Ultra Moisturizer and some essential oils. Given that your client represented to Spa De Soleil that it is a reseller of such goods, my client did not charge your client sales tax on the transactions, as permitted by the California Sales and Use Tax Regulations. However, as a reseller, your client has a duty to either report its resale number to my client so that it can in turn, report it to the Board of Equalization, or to pay taxes on the transaction. An XYZ letter requesting such information has been sent to your client every year since 2000 and as recently as January 2009 but your client did not provide a response nor did it offer to pay such taxes.

Spa International failed to perform its duty to report its resale number to the Board of Equalization for the transaction, or pay taxes on the transaction, and as such, the Board has charged my client for such taxes.

Given that your client is in default, we intend to pursue it for the amounts claimed by the Board of Equalization. We have all the documentation and invoices to prove our claim and we intend, and in fact, have the right, to pursue all legal options available to us. As such, your threats to report my client to, among other organizations, the Culver City Police Department, the U.S. Senators in Washington, the U.S. Congress, FBI, Department of Homeland Security, and the State of California Governor’s office, are UNJUSTIFIED.

V
V
vero not happy
Corinth, US
Jul 31, 2009 7:18 am EDT

Yes, this the worse Co. I so regret buying my equipment from them and I should have canceled the order from the start. They first shipped the wrong machine and a broken facial bed, which took them forever to replace.
Later, when I wanted to replace filters on my microderm machine they no longer made it and I have spend more money to replace the back canister to fit another filter what a nightmare. Not to mention that they lie and tell you they have mailed it they charged my credit card. Beware of this Company for they talk the talk But, never keep their word and you will go through hell trying to get anyone to return calls. Oh, and you always can find them at every beauty trade show. They make me sick and give a bad name to the industry.
DO NOT DO BUSINESS WITH THEM!

A
A
Alina
Aurora, US
Mar 30, 2009 7:07 pm EDT

You get better service at the worst DMV... The writer of this comment was kind. I could add a mile long list after 14 years of doing business with Spa de Soleil. You wonder why not forget about this company : a few of the products are unique and could not find similar. Ironically, while on hold for ever you have to listen to the recording that braggs about the "VIP Service"...

A word of warning to the professional : DO NOT ever buy their equipment. It's the worst rubbish that can actually hurt your client
( Like the steamer spitting hot water, etc...)

A
A
A W.
,
Nov 04, 2008 3:32 am EST

Hello Mr. Negrete,

Our firm received a call from our client, Salon International .

Our client has informed us that a California Board of Equalization scam
aimed at extorting money out of salon owners is well underway.

This scam involves a call and a false claim that the salons's documents
are not in order.

The scam artist request a fax of corrected documents
along with thousands of dollars in fees, or your salon will be cited and
closed by the state board of Equalization. The salon owner is given 24
hours.

The calls are coming from Spa de Soleil, 10443 Arminita Street, Sun Valley
Ca. 91352. Phone number is [protected]. Onwer and party making the calls
is Ryna).

We have contacted the LAPD that handles the jurisdiction and made a report
[protected], Sgt. Ed Bookay).

Our firm contacted the Spa de Soleil and spoke to Ryna. We asked her to
cease and desist and direct any additional communications to our lobbying
firm. Ryna (owner)refused to listen. Ryna (owner) stated she is doing her
job.

We inquired if she is with the California Board of Equalization. Ryna said
she is a Board Member. We then asked Ryna to communicate to the Board of
Equaliztion that their contact with our client, using Ryna is very
inappropriate and the Board of Equalization communications must be in an
official capacity and on State Board of Equalization letter head.

Mr. Negrete, you work for one of the best State Senators and bar fair the
most effective. Honorable Alex Padilla was a strong advocate for the
constituents of Los Angeles during his years as council member and Council
President.

Please investigate this.

If any slalon owners are having any problems with this salon ( Spa de Soleil) on maters as mentioned
please contact State Senator Alex Padilla's [protected]) district director, Roberto Negrete at [protected].

You can also contact the LAPD in Sun Valley, CA. [protected].
Regards,

A.W.
Registered Federal Lobbyist

J
J
JZ
,
Aug 21, 2008 2:53 pm EDT

I agree. Rude, Bad customer service they even hang up on customers. Rena, the owner won't ship nor return the payment which I made to them in the amount of $2, 602.41 for various items & spa equipment that I ordered from them... I will persue any avenue available so that this company is shut down if I don't get my money back or the merchandise shipped to me by next next Wednesday, August 27, 2008... DON'T DO BUSINESS WITH THIS COMPANY ever!

S
S
Sharon Dee
,
Jul 21, 2008 8:40 pm EDT

I am about doing business with this Company, i am amazed

by the way they handle this issue, cant they fix this kind of situation before they escalate and loose business?

One good thing is that the products you said was very good,

but packaging was a disaster.mmmm having second taught!

Thanks.

ComplaintsBoard
D
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spa de Soleil - Cheap product, bad customer service

Just thought to share our bad experience with Spa de Soleil. My wife had ordered the sauna shower spa equipment from this vendor last year. It's supposed to have both the regular shower and steam function. After we had this unit assembled together by a professional, we were told that the unit only has the shower mode and not both. To make long story short...

Read full review of Spa de Soleil and 26 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Spa de Soleil customer service

Phone number

+1 81 8504 3200

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Spa de Soleil?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Spa de Soleil Customer Service. Initial Spa de Soleil complaints should be directed to their team directly. You can find contact details for Spa de Soleil above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Spa de Soleil. Discuss the issues you have had with Spa de Soleil and work with their customer service team to find a resolution.