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SP LIFt / Mileading Advertising and Missing Terms and Conditions

0 British Columbia, Canada Review updated:

What an absolute joke. This is what makes people stop trusting companies that try to sell their products.
When I saw their trial offer on a reputable website, they had offered a 14 day supply and I repeat "it said 14 day supply", and only to pay for shipping.
I did not receive the product for 40 days and discovered that my credit card had been charged $102 Canadian 14 days after the intial order. When I phoned to complain the customer service rep said no, you were suppose to phone back before 14 days from the intial order date to either cancel or order more. I absolutely know that it did not state this. As I have discovered with reading other complaints on websites about this company, there seems to be a similarity where other people have said the same thing. They did not see these terms and conditions as stated by the customer service rep.
So as it stands, I am out of pocket for the "sample offer with shipping fees only" for $102. Discovering a second charge of $103, I cancelled my credit card. Interesting fact to note: My credit card company informed me of a very interesting fact:

Let's use SP Lift as the example:
If you want to dispute a charge to your credit card, and you don't dispute it before 15 days, you are out of luck. Coicidence?
I don't think so. This is how these types of companies operate... Beware...

Dm
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Comments

  • Ev
      22nd of Apr, 2009
    0 Votes
    SP LIFt - scam
    Qu├ębec
    Canada

    Don't fall on this product this is a total scam. I ordered Sp Lift believing that I will be paying only 4.99 US$ for shipping, for no reason after few minutes I changed my mind. I called the company to cancel my order, she gave me the cancellation number. I thought it was over but after 3 days I verified my credit card I have been charged 47 US$ already. I had to cancel my CC and I did'nt recieve any product not even a photo.

  • Je
      9th of Jul, 2009
    0 Votes
    SP LIFt - Billing me after I canceled product
    SP LIFT
    Woodside
    New York
    United States
    Phone: 718-429-3699

    I just checked my balance. I had a $70.00 taken out of my acct. I didn't know why. It turns out to be SP Lift. I paid $4.95. for the initial product.

    They took more out of my acct.

  • Mb
      10th of Aug, 2009
    0 Votes
    SP LIFt - Billing me after I canceled product
    SP LIFT
    California
    United States

    It sounds as if we are all having the same issues with this company. I have canceled and continue to be billed for product I canceled. I even continued to receive the product after speaking to one of the phone reps stating to stop all further shipments and billing.

    THEN she offered to send me a bottle for FREE after I told her I could not use the product. I did not understand this request at all. Furthermore, I received another bottle after verbally requesting cancellation.

    I am sure disputing these charges with my credit card company.

    Hopefully, enough people to state their complaint, and restructuring of their business PR will change for the benefit of their customers and company.

    I have learned a great lesson: to thoroughly research and investigate a product online before ordering. If only I had seen this complaint board first, I would have NEVER ordered from SPLIFT!

  • Sp
      11th of Aug, 2009
    0 Votes

    Hi my name is Michelle CSM, i noticed your complaint and wanted to take the time to help you with any concerns you are having. Please contact our Customer Service Department so that we may be able to assist you with your account. We do offer and honor a 100% satisfaction guarantee. You can email us at info@verifyyourorder.com or call 866.540.9580 Mon-Fri 7:30am-5:30pm MST. Thanks

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