I certainly do apologize for any misrepresented claims from any customer service agents. I assure you that it is not the practice simply treat you as though what you are saying isn't true. Our policy is that the customer is always right, and we do everything to extend a thoughtful and respectful resolution.
Also, no matter what, anyone can cancel any time at www.VerifyYourOrder.com. It's easy, it's automated (you don't have to deal with anyone, if you don't want to), and its 24/7.
If in the future anyone has any concerns about our customer service, or our policies, please do not hesitate to call and immediately ask for a supervisor, if one is not available, ask for a call back. Do not give your information before that point, as it is being written down to be handed to a supervisor. If you feel that anyone in particular, either by name or ID #, is treating you poorly, please make a full report with the supervisor as it is clearly not our intention, and it will be handled immediately. To ensure something is done and you feel your experience is unique or mishandled have them write down your name, number, the product in question, and tell them to hand it to the corporate Front Desk (the same place they clock in and out), and ask them to ask the front desk to make sure John McCann gets it. You will receive a supervisor call back very soon, as I will personally make sure of it.
Make sure to tell them you will wait on hold until they deliver the note.
I can assure you of quite a few things.
1) Our only intention is to allow you to try our autoshipment programs for free, and allow you to experience a very high quality product without risk.
2) We want you to be a customer for life, not a customer for 1 month who wants a refund, we do everything in our power to ensure you are 100% happy (so I am shocked at these experiences to be quite honest).
3) If you are not happy with us or the product, we don't want to keep your money. It's your money, and it's risk free.
4) We would never charge you without giving you all of the information about the trial and your agreement. We follow very strict government laws and regulations to ensure 100% compliance.
Lets work together to make sure you guys are taken care of, and that you no longer have any negative experiences. I will make sure you are handled with care. I assure you these are very isolated incidents.