Menu
CB Financing and Loans Santander Consumer USA 6740 Germantown Avenue, Philadelphia, PA, 19119, US
Santander Consumer USA company logo
Santander Consumer USA
reviews & complaints
Santander Consumer USA company logo

Santander Consumer USA

6740 Germantown Avenue, Philadelphia, PA, 19119, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
M
7:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Santander Consumer USA - account protection election

hi i just enrolled in sovereign bank account protector and it dose not work at all as a result of these new regulations regarding overdrafts, the bank generally will not pay your one time debit card purchases and ATM transactions if they would overdraw your account creating inconvenient situations for you i have tryed it so mutch times even if i am 20 bucks short it will not pay it for you so why did the bank offered this account protection and it dose not work but the bank is saying if you enroll in sovereign account protector, they will be authorized to pay ATM transactions and one time debit card puchases even if they overdraw your account and charge overdraft fees they say there is no guarantee that ALL overdrafts witch mean more than one will be payed, but not even your one time debit card or ATM transation they will pay so why are they offering account protector and it dose not work

Read full review of Santander Consumer USA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mr Frost
Philadelphia, US
Dec 12, 2011 7:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

told me they could get me a refi loan, after a 400.00 app fee no loan
ok three months later asked about an increase to my line of credit, the guy that waited on me stopped in the middle of talking to me to call a client to see if he could get a client to come in and discuss a refi, hence my application was done wrong with wrong info and its been two weeks and I havent heard back futhermore He fail to tell me that just for filing a app for a new loan would make my current interest rate go from 6% to 19% this local branch of sovereign Is A Joke

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.