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4.4 2513 Reviews

Southwest Airlines Complaints Summary

41 Resolved
379 Unresolved
Our verdict: With Southwest Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Southwest Airlines reviews & complaints 428

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Newest Southwest Airlines reviews & complaints

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B
7:15 pm EDT

Southwest Airlines flight cancellation

I was flying from san antonio to dallas on flight 1328 and then on to philadelphia on flight 426 on 7/23. I was on early flights and I get bumped to spend my whole day and night in chicago! No, i'm sorry or I apologize. I was told it was due to weather. A complete lie! I called co - workers in philly and the weather was sunny, partly cloudy and blue skies. I found out... My plane was "re-routed." so, basically, you tooky plane and gave it someone else because their plane had an issue. Thanks! Not only did I lose my whole day of work and corporate meetings, but I also had to deal with 2 different customer service agents in chicago that we're extremely rude. Southwest did not offer a refund, credit, discount or drink coupons for any inconveniences. I am appalled at this behavior. I have bragged about southwest for years to friends that flew aa and delta. I won't any longer. I have given you tons of miles and money. You really need to work on whom you hire in certain regions!

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12:22 pm EDT

Southwest Airlines stolen items in luggage

When I received my luggage after my flight to Oakland, CA there were SEVERAL items missing from my luggage including my lock and belt and tag on the luggage. There were 2 pairs of shoes, several of my clothing items (pants and shirts), a few jackets and my Apple Watch was missing. This is incredibly unacceptable and unprofessional. I spent money on my personal items and now they are just in the possession of some random Southwest airline worker who has ZERO respect for other people's items and personal belongings. I will not fly this airline ever again. In fact I will purchase an entirely different ticket with a different airline to get back home just to avoid the airline entirely. I will be informing other social media sites such as yelp, twitter and Facebook to warn others to never fly with southwest. When I called the airline they offered me zero assistance or comfort for ALL of my missing items. They were incredibly disrespectful and confirmed my opinion on Southwest Airlines.

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Hillary Hazlett Walsh
, US
Aug 02, 2018 9:30 am EDT

When I picked up my luggage up off the carousel, the front of my suitcase was COMPLETELY open. There was one beach flip-flop remaining. My Beachwaver curling iron was GONE! That curling iron sells for over $125. It was in the same compartment on my previous flight and was never touched. It was late when we arrived and didn't feel like walking to the other end of the airport after traveling for almost 10 hours. I'm waiting for a phone call back from Southwest as I type!
I'm sorry for what happened to you!

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11:14 pm EDT
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Southwest Airlines non existent customer service

I had a round trip flight with Southwest on the 17 return on 23. I had gone to New York and miss my connection back to Albuquerque to catch my Southwest round trip ticket. Because I missed my connecting flight Jet Blue agreed to fly me to my final destination.
That evening I called Southwest at least 4 times. Using the automated call back service to which I never received a call back. I have tried numerous times to call this no exsistant service. With no call back.
Today I called back and was informed repeatedly that i was on thr first leg of my trip to San Diego via Pheonix which I was not(I have 2 witnesses that heard this call on speaker) and that because I missed this leg of the trip I was out $368 dollars and they would be happy to charge me an additional $368. I found the customer service uncaring and unhelpful.
Because of this incident I will never fly South West again and will make it my mission on Twitter, Facebook and all my social media what kind of airline Southwest is.

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6:32 pm EDT

Southwest Airlines flight

On July 15, 18 I flew flight 3417 from Denver to Spokane and our plane was two hours delayed due to your airlines inability to schedule flight attendants. It's one thing if its mechanical issues it's another when its staffing issues. I have always flown Southwest airlines but I'm going to change that now as your inefficiency caused me to miss my God daughter's bday and others to miss connecting flights then say u would not pay for a hotel for them when it was due to your incompetence. Then you tried to blame it on the weather however all other airlines were on time that day. It is just rude and inconsiderate when people are expecting to be places that you cannot book a flight crew. Then it's even more inconsiderate to keep telling us they are there or will be there in ten minutes to not show for hours.

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6:00 pm EDT

Southwest Airlines wifi

My wife and I both purchased a WiFi internet pass for our flight today. On my computer, The Outlook app worked, but Websites on my computer were erratic. Sometimes you could get to one, but for at least half of the flight, you could not reach any website. On my wife's computer, neither Outlook or websites worked at all.

I am requesting a refund on both purchased internet passed.

The flight was #2142 on July 20th.

Dale and Elen Reynolds

Dale [protected] Elen34152145

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7:57 pm EDT
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Southwest Airlines flight 1717; rude attendant - jessica

My A-List number is [protected], and name is Kristen Gonzalez I travel weekly on Southwest and am regularly achieve A-List Preferred and never have had a problem with any of your attendants, however a female attendant on flight 1717, when I showed her my screenshot of the attached business select screenshot, with the coupon showing on the bottom of my screenshot. During flight, I cannot access the boarding pass, so I was denied the drink that was owed to me with a Business Select boarding pass.

I fully expect some kind of reimbursement or something to make up for this unfortunate bad service. In addition, While delivering drinks, the rude attendant managed to conveniently spill a drink on me.

The names of the attendant is 'Jessica' and she was very rude, which is unacceptable to the loyalty I have with Southwest over the last 10 years+. Your regular travelers are faced with long days, travel dleays, issues, etc, and the last thing we need is to be faced with bad service.

I appreciate a call, email and/or something to make up for this bad situation.

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Call the Waaaambulance!
, US
Jul 19, 2018 8:35 pm EDT

I think you should have printed your coupons ahead of time, instead of relying on your phone. Not ensuring you had a paper copy is ALL ON YOU!

She told you no... Now you are pouting on Social Media, expecting an apology, but you didn't have the coupon!

I dont care if you were the CFO for Southwest... You need to take a little responsibility, for being brazen enough, to enter a flight without a copy of the coupon. You should know, that these flight attendants have a lot to do, in a short amount of time... NO ONE has time for you to look around you phone, for a coupon, or argue with you, when you cannot produce said coupon. Shame on you, for even complaining, you self entitled brat!

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3:02 pm EDT
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Southwest Airlines customer service representative, becky

I needed assistance in changing my reservation for my husband, myself and my grandson. I had 2 reservation numbers and was trying to book 3 tickets separately, with only 2 low fare available seats.

BECKY was extremely condescending, not at all helpful, very snotty! PLEASE, pull up the recorded conversation from Thursday, July19, at 2:40. She did not provide last name.

I have been flying SW for years, I love Southwest! I will not fly any other airline. This is the FIRST time Ive ever encountered a snotty, condescending customer service representative, EVER! My Rapid Rewards account number is [protected]. My husband is a member, my son, grandson, mom are all RR members. I am no novice at reservations, I usually do everything online, but today I needed help to make sure I did not mess up anything since my autistic grandson is flying with us. BECKY acted like I was inconveniencing her. I asked her to stay on the line with me to be sure I got everything straight, she said,
"Well, I can't stay on, I have other calls!" To which I told her, " I have been holding for 20 minutes and have been waiting on a call back which I did not receive."
I DO NOT APPRECIATE BECKY's rudeness!

I would like for someone to send BECKY to training! She is not the norm for SW, not at all and I was very off-put by her!

Thank you,
Debbie Landry
[protected]

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7:26 am EDT

Southwest Airlines boarding

My 16 year old daughter suffers from severe anxiety. In the past when she has flown, they give her a prepared pass and let her board first. In the past she has had a severe attack in the airport. This morning she was flying conf#PGCB45. She received her pass but the woman doing the boarding would not let her board first. I repeated request .She refused and my daughter immediately started crying and shaking. The woman seen her crying and didn't care and made her wait in line. This is unacceptable

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9:33 pm EDT
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Southwest Airlines flight delay

My name is Jose Luis Vazquez, email [protected]@gmail.com. I traveled from San Juan, Puerto Rico to Rochester, NY with a connecting flight in Baltimore, Washington on July 13, 2018. Flight arrived in Baltimore, Washington on time. However, the flight 972 schedule to depart from Baltimore, Washington to Rochester, NY at 11:05pm was delayed. Flight did not depart Baltimore, Washington until approximately 12:30am and arrived at Rochester, NY at 1:30am. This delay was very frustrating because no information was provided and no one had a clue what was going on. Airline staff were not communicative which created a lot of ansiety for me. Southwest's mission statement is to deliver the highest quality of customer service with a sense of warmth, friendliness, individual pride, and company spirit . I did not experience this and therefore I feel that this is false advertisement . Your immediately attention regarding this matter is expected.

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1:57 pm EDT

Southwest Airlines my flight

I was on a flight from Memphis on 7/16/18
I received a text stating it was a 3hr delay on my connecting flight 2378 out of DFW. I end up sitting in the airport waiting 5hrs to get home. I asked could I get another flight I was told no because my luggage was on the original flight. I had an early morning chemo appt. and there are certain medicines I need to take so many hrs before my appt. I wasn't offered a drink or food voucher or anything, because I got home so late I no longer had a ride I had to spend money for an Uber. I used my RR points(#[protected]) to fly. I feel I should be compensated some of my points back or a voucher for a discount, this was so ridiculous. I had to reschedule my chemo appt. I loved flying SW but yesterday was utterly ridiculous and if this isn't a corporate system I won't stop until I can speak to someone in the corporate office about this situation.

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8:52 am EDT

Southwest Airlines customer service employee

I am a porter (trunk)that has been working more than 20 Year at the airport Luis Marinos Marine and had never been treated in such bad way as an employee of the company soutwest airline costumer service of name guillermo ortiz I try to humiliate my in front of the passengers who was giving them my serviced I respectfully asked him to stop and he continued confronting me I think it's unacceptable to have a customer service agent represented in that way

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7:55 pm EDT
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Southwest Airlines delayed flight 5091 conf number r8zngj and raekpp

On July 15th our flight was seriously delayed and this caused us to lose our hotel reservation in Aspen. Our hotel condo was prepaid back in May of 2018; however due to our late arrival we are forced to get a hotel off 1-70. I know delays cannot be helped and are to be expected time to time. If delays are to be expected, please let us know in advance. Especially, the last flights of the day. We need to contact the real estate company in advance as we lost our deposit and is not refundable. Or if you could let us know in the morning hours, I can give the real estate company a call to have an agent meet us out in Aspen to let us in to our condo. As a result my wife and I are out $250 please let us know in advance if our flight is going to be delayed so that we can prevent these additional cost to our family.
Sincerely
Mark Braun
[protected]
[protected]@hotmail.com

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5:37 pm EDT

Southwest Airlines misinformed flight information

We booked a flight with SW airlines June 19th, 2018 from Fort Lauderdale, Florida to Denver, Colorado and were misinformed on the phone with the Southwest reservationist. We specifically asked if there were televisions on each seat, and she replied yes there were. Upon entering the plane looking for our seats, we realize there are no TVs. Disappointed.

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7:21 pm EDT

Southwest Airlines airline and communication with customers at atlanta airport

As a loyal customer with Southwest( preferred member and have a companion status), rute behavior of the staff at the airport, their lack of communication skills, avoiding timely updates, after being on the road for 7 hours already made me to reach out to conclusion - NO MORE SOUTHWEST!
They do not deserve loyal customers like me.
As a business traveler (2-3 days/ week), I will never use southwest anymore

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11:27 pm EDT

Southwest Airlines flight

This flight sucks. When I land it Chicago to connect my flight to Norfolk Virginia. Had a delay for 10, 20, 30, 40, and now a 50 minute delay. Finally taking off at 11:22pm instead of 10:15pm. Went from a 1hr to 2hrs 11min layover. I post to be in Norfolk va by 1:10am. All I get is sorry for the inconvenience. I need a credit towards a future flight or half of my money back.

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6:07 pm EDT
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Southwest Airlines travel

I had a return flight from SMF to
OKC for my family of 7 people JULY 9, 2018. Depart at 4pm at SMF to LAS. The connecting flight from LAS to OKC was cancelled after we already boarded the plane. My original flying time is 8:15 pm from LAS to OKC flight 1937, we already board and was ready to take off, but then we waited for about 30 mins for a family/member who got on the plane at around 8:45pm. At around this time the weather turned bad and was raining and I heard thunderstorm. We had to wait on the runway for awhile, the captain announced that we need to wait for weather to clear before we can take off. I understand safety is the main concern. I'm very frustrated that if we hadn't waited 30 min for those people who was late we would have taken off at the scheduled time when weather was fine. So after waiting ON on the plane for quite some time, captain decided that we need to turn back to the gate. He said that we can either waited on the plane or go back to the airport and waited, and will depart when weather is fine. After waiting at the airport I get texts that flight will be delayed, delayed, delayed. Finally around midnight, I get a texts saying the flight WAS CANCELLED! OMG, by this time my 3 kids, one is 2 one is 5 and one is 8, was getting tired and worst of all the 2years old had a slight fever before the flight and not feeling well. I called the 1800 that the text had sent me saying I need to reschedule my flight, after being on hold for 15-20 min, the representative said that she CAN'T help me, are u kidding me! She said that the airport need to reschedule my flight, that they are separate "department" how the hell southwest not the same department?! Finally I was able to reschedule my flight with the representative at the airport THE NEXT DAY at 4PM, July 11 that is 24 hours from my original departing time. All flights are booked. Now we had to fly to phoenix and then to okc, arrival time is 12:30 am the NEXT, OMG, now that's going to be like more than 30 hours relay! And worst of all they did not pay for hotel, they gave us a number to call to get a cheap rate. Yeah, I called that number and they said "sorry I can't help u, all rooms are booked, you have to find on yr own! OMG, I had to call around and couldn't find any vacant room. This is now at 6am the next day, we gave up and had to find a sleeping place at the airport. How ridiculous is this, kids not feeling well, pushing heavy packages, feeling dirty, spent alot of money at the airport to feed 7 people! my fozen food probably rotten by now! At this time to remind you, I had brought about 7 boxes of frozen food from California (geoducks, fish etc) they said I had to go claim my packages and rechecked it in. Oh and my dead tired looking babies finally collasped on the floor by baggage claims, while we try to hunt for our baggages, they keep telling us it's over here over there! Now at 6am, I'm dead tired. We have to miss work another day because of this! We spent more money than we wanted on expensive airport food. This supposed to be a 6 hours flight and waiting, turned into a freaking 32 hours or more total nightmare! We finally made it home at 2am, food is rotten, I spent few hundreds on them. Oh yeah our last fight from Phoenix to okc, flight 2101, was also delayed for another hour something! I'm so frustrated and disappointed in SW. WILL never ever want to FLY Southwest, what a horrible, terrible experience, today July 12, my oldest is not feeling well, stomach aches, tired, slight fever, probably from this situation eating those airport foods, and suffer from minor depression as he was crying that keep saying he wanted to go home! If I don't hear from SW with this, I WILL CALL when I'm done recuperating.

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8:12 am EDT

Southwest Airlines karla at the e4 ticket counter

I was a late check when departing my flights from Wichita, KS and was unable to reserve an extra seat as I am a man of size. The kind attendant told me to reserve the excess seat at my connection in St Louis. I approached the ticket counter at gate E4 and kindly asked the attendant (Karla) if I could request an extra seat. She looked me up and down and asked if it was because I was "large" I stated yes and asked if I could be given the extra seat.. she told me I did not qualify, I then pulled out six preboarding passes in the past, and showed her how I had been granted admission to do so in the past. I told her being larger and having to cram next to someone gave me anxiety and I'd prefer to get the extra seat. She said well if it's anxiety then you need to purchase the extra seat! I told her I felt like I did qualify and wanted to see if there was a chance I could get it permitted.. she was very agitated and told me she would do it, but would ensure I did not get it in the future. She had me sit and called me back to the counter two separate times. Karla made me feel inadequate and extremely insecure. Her demeanor and attitude is not something I have ever experienced using Southwest.. I definitely hope no one encounters the unprofessionalism and arrogance that is Karla in St Louis!

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1:01 pm EDT

Southwest Airlines fa - matthew on flight 3644 nola to houston

I am on this flight leaving New Orleans headed to Houston and the flight attendant Matthew was extremely rude and disrespectful. I was sitting in seat 12C (exit row) as I always do and never had issues until today. Matthew came to speak to us in those seats and said to take one head phone out so we could hear him (I've NEVER had a FA) ask me to do that. I mentioned to him that I turned my sound off so I could listen. Before I could finish he then says "I take this very serious and I need you to take them out". I then said to Matthew that he did not have to be rude and slap his paper in his hand as he spoke to me. He then began to make a huge scene and continued to be rude and his tone was completely disrespectful. He told me to move to another seat out of the seat I was in. Matthew continued to harass me and gave me the most disrespectful stares every time he walked passed me. I did not feel comfortable and the level of intimidation by him is NOT how customers should be treated. I am going to file further complaints because as a business class customer I spend a lot of money flying SW and no kid who finally has a position of anthority will treat me like that again. He is not professional and makes the entire Airlines look bad.

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8:44 am EDT

Southwest Airlines employee at gate 42 boarding

I was catching a flight 3225 on 6/24/2018 @7:45pm at Gate 42. I was accompanied in a wheelchair due to disability. I realized I had left a hoodie which I bought the day before at the TSA checkpoint. The lady at the door sent someone to see what I wanted. I explained my situation was told she would check on it. I inquired had she checked on it she said yes. Upon getting ready to board, I asked again in which she stated they were waiting on me to come get it. First off, I'm in a wheelchair and was never advised of they were waiting on me until time to board the plane. Others that I spoke with on the flight stated someone should have brought it to me due to my circumstances. I am not happy at all about this experience. Whoever she is her Customer service skills such. She spoke to others with an attitude when asked a question. My experience with Southwest was great besides delays until dealing with her.

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9:46 am EDT

Southwest Airlines customer service/ delayed flight/ navigation maintenance issue

Hello my name is Sakenia Richards, I flew from atlanta to LaGuardia airport on June 22, 2018. Flight 2263. We were to depart at 7:10pm but I got a text at 7:14pm saying the flight was delayed until 9:45pm due to weather. A couple of minutes went by and then the lady announced it on the intercom. She said the plane was coming from new Orleans and needed to refuel and went to Panama City instead. We ended up having to switch from gate 5 to gate 1 and catch a different plane. The lady at gate 1 was being sarcastic and had an attitude. That's unacceptable. We finally get on the plane at gate 1 at 8:45pm. As we're all on the plane, I notice we was sitting there for a longtime. Pilot says that we had a maintenance issue with the navigation. I started to get nervous instantly. Mind you I haven't flown in 10 yrs so I'm a little spooked right now. Time goes by and we finally move towards the runway. We sat on the runway for about 30 minutes. The pilot says we lost our sequence to take off because a passenger was out of their seat, which was false. Nobody got out of their seat. We finally take off at 9:36pm, get to LaGuardia and we're told by the pilot that out gate was occupied. All of the passengers just began laughing because it was always something wrong. I couldn't wait to get off that plane.

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Southwest Airlines Customer Reviews Overview

Southwest Airlines, accessible at southwest.com, is a major U.S. airline offering a range of domestic and international flights. They provide point-to-point service with a focus on low fares, a no-charge policy for changing flights, and a baggage allowance for two checked pieces. Southwest operates a fleet primarily composed of Boeing aircraft and has a frequent flyer program called Rapid Rewards. Their service includes options for early boarding and automatic check-in for an additional fee.

Southwest Airlines In-depth Review

In summary, Southwest Airlines offers a competitive and friendly service that stands out in the airline industry. With a user-friendly booking process and a strong commitment to customer service, they provide a comfortable in-flight experience and a generous baggage policy. Their loyalty program is attractive for frequent flyers, and they have taken responsible steps towards COVID-19 safety and environmental sustainability. While there are some areas for improvement, overall, customer satisfaction is high.

Company Overview

  1. Brief History: Southwest Airlines, founded in 1967, has grown to become a major airline known for its low-cost fares.
  2. Mission and Values: They focus on customer service, with a mission to connect people to what's important in their lives through friendly, reliable, and low-cost air travel.
  3. Industry Standing: Southwest is known for its large domestic network and is one of the largest low-cost carriers in the world.

Booking Process

  1. Website Navigation: The website is simple to use, with clear options for booking, checking in, and managing flights.
  2. Mobile App Usability: Their mobile app is convenient, allowing for easy booking and check-in on the go.
  3. Pricing Transparency: Prices are displayed upfront, with no hidden fees, which is very much appreciated.
  4. Payment Options: Multiple payment options are available, making the booking process flexible.

Flight Options

  1. Destinations Served: They offer an extensive network within the United States and some international destinations.
  2. Frequency of Flights: Flights are frequent, providing good options for travelers.
  3. Types of Fares: There are three fare types - Wanna Get Away, Anytime, and Business Select, each with different benefits and flexibility.

Customer Service

  1. Responsiveness: Customer service is generally responsive and helpful.
  2. Problem Resolution: Issues are usually resolved in a timely manner, though experiences can vary.
  3. Multilingual Support: They provide support in multiple languages, which is very helpful for non-English speakers.

In-Flight Experience

  1. Seat Comfort and Legroom: Seats are comfortable with adequate legroom for a budget airline.
  2. Cleanliness and Hygiene: Planes are kept clean, and hygiene standards are maintained.
  3. In-Flight Entertainment: Free in-flight entertainment is available, which is a nice touch.
  4. Food and Beverage Options: Limited food and beverage options, but they are satisfactory for short flights.

Baggage Policy

  1. Carry-on Allowance: One personal item and one carry-on bag are allowed for free.
  2. Checked Baggage Fees: First two checked bags are free, which is a significant advantage over many competitors.
  3. Handling of Lost/Delayed Baggage: They handle lost or delayed baggage with care, though it can sometimes take time to resolve.

Loyalty Program

  1. Rapid Rewards Program Benefits: The program offers flexible redemption options and no blackout dates.
  2. Ease of Earning and Redeeming Points: Points are easy to earn and redeem, making it a user-friendly program.
  3. Partner Offers and Perks: There are various partner offers and perks that add value to the program.

Check-in and Boarding

  1. Online Check-in Process: Online check-in is straightforward and can be done 24 hours before the flight.
  2. Boarding Procedure: The boarding process is unique with open seating, which can be confusing for first-time flyers but allows for quick boarding.
  3. Punctuality of Flights: They have a good track record for on-time flights.

COVID-19 Measures

  1. Safety Protocols: They have implemented enhanced cleaning and safety protocols.
  2. Flexibility in Booking/Rescheduling: They offer flexibility in booking and rescheduling, which is reassuring during uncertain times.
  3. Health Measures Onboard: Masks and sanitization measures are in place to ensure passenger safety.

Environmental and Social Responsibility

  1. Sustainability Initiatives: They have initiatives to reduce their environmental impact, such as fuel-efficient aircraft.
  2. Community Engagement: Southwest is involved in community outreach and charitable activities.

Customer Reviews and Testimonials

  1. Positive Feedback: Many customers appreciate the free checked bags and friendly service.
  2. Criticisms and Complaints: Some complaints are about the open seating arrangement and occasional delays.
  3. Overall Customer Satisfaction: Generally, customers are satisfied with their Southwest experience.

Conclusion

  1. Summary of Pros and Cons: Pros include free checked bags, friendly service, and a good loyalty program. Cons are the open seating policy and limited international destinations.
  2. Recommendations for Different Types of Travelers: Southwest is great for budget-conscious travelers and those looking for domestic flights. Business travelers may appreciate the Business Select fare.
  3. Final Verdict: Southwest Airlines is a solid choice for domestic travel with a strong emphasis on customer satisfaction and value.
How to file a complaint about Southwest Airlines?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Southwest Airlines in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Southwest Airlines. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file your complaint or review about Southwest Airlines on ComplaintsBoard.com.

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Is ComplaintsBoard.com associated with Southwest Airlines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Southwest Airlines Customer Service. Initial Southwest Airlines complaints should be directed to their team directly. You can find contact details for Southwest Airlines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Southwest Airlines. Discuss the issues you have had with Southwest Airlines and work with their customer service team to find a resolution.