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Southwest Airlinesripping off their customers

Review updated:

Southwest airlines has a "new policy" that they never informed anyone about. If a person books a ticket for another passenger and the trip is cancelled, the buyer of the tickets will not get the other passengers flight miles back regardless of who paid for the tickets. This exact thing happened to me and it is my duty to inform other people. This must be a ripoff scam to compensate for money lost when their planes fuselage was ripping open in mid air. Please please please don't buy from southwest, they are knowingly ripping off good people.

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Comments

  • Ch
      Nov 14, 2012

    This is not a new policy. The person who actually flies receives the frequent flier miles, NOT the person who pays for the ticket. The rules are available at Southwest.com or over the phone. It is my duty to inform you this policy is ubiquitous at all airlines and therefore is not a a rip-off or a scam, You should always know what you are purchasing prior to buying a ticket. The information is readily available.

    +1 Votes
  • Ki
      Feb 02, 2014

    I bought a ticket for a friend. She can not use the ticket now and Southwest said they could not allow me to use it or give me a refund. Southwest is stealing 400.00 from me. How can they get by with that??

    -1 Votes
  • Ch
      Feb 02, 2014

    If the ticket you purchased is non-refundable, it is indeed non-refundable. Tickets are, however, changeable for up to one year providing you pay the difference in fare if there is any. Southwest, unlike other airlines, does not charge a "change fee, " which can be very expensive. Moreover, once a ticket is issued, it is non-transferable. In other words, you can not travel on your friend's ticket even though you paid for it. This is true with all airlines and the rules are available at Southwest.com or via their 800 customer service line. Accordingly, Southwest is not getting away with anything, so please don't accuse them otherwise. It is your responsibility to know what you are purchasing before you do so.

    +1 Votes
  • Ki
      Feb 02, 2014

    SW doesn't even give you a chance to pay more if you want a refundable ticket..I don't care what you say this is ripping the people off.
    And I will never fly SW again!!! Just a perfect example of the rich getting richer off those who have less!!

    0 Votes

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