Southern Motion
reviews and complaints

I mailed the following letter many weeks ago and was hoping for a response. No response has been received.
August 9, 2018

Dear Sir:
My husband and I bought a Southern Motion power recliner and power loveseat in late June from Choice Furniture in Chichester, New Hampshire. I wanted to let you know how unhappy I am with the loveseat. The details off the piece are SN7465617, Style 733-21-POWER, Cover 24415 and Production date 5/30/18. If every loveseat is the same workmanship, I can't imagine any customer is pleased. My husband and I live alone so I am the only one using that piece daily. I have included pictures of how the two sides of the loveseat don't line up and haven't from day one. I can get them to line up if I play with each side but I don't think that should be necessary after each use. I took the pictures into the furniture store and the salesperson said, "That's not right!" However, when all was said and done, I was told that the three loveseats in the store all lined up the same way after use and nothing would be done. I certainly didn't notice that before purchase but looking at it everyday and thinking about the amount of money we spent is very disappointing. My consolation is that when people come into my living room and tell me that my loveseat is not closed all the way, I can say, "Oh, it's Southern Motion and they say that's the way it's supposed to be." Word of mouth is also a powerful advertisement and I will do all I can to discourage anyone from considering a purchase of Southern Motion. I hope you will consider improving your quality for any future customers. Unfortunately I will not be one of them because I like to be proud of my home and its décor.

Liz LeBrun
7029 Oak Hill Road
Loudon, NH 03307

We purchased a southern motion recliner from Hortons Furniture in Wichita Kansas 4 years ago. We are very dissatisfied with this product. We paid a lot for this chair and the leather? If it is leather as we were told, is coming off the head rest. We called the store and was told the warranty is a year. We have a Lazyboy that we have owned for 30 years still looks new. We will NEVER buy another product with the name Southern Motion. What a farce and waste of hard earned money. We are retired and my husband is ill he needs a large comfortable chair to rest in. This is not acceptable business practices.

I purchased a couch and loveseat March 15, 2011. I ordered it and waited on it for weeks to come in from Jerry's RCA 375 W Springfield Sullivan, Mo
63080. I went to Jerry's RCA a few months ago and told them what was happening and gave them pictures. I have been back there twice and the person who takes care of this is never there and they never call me back. In December of 2015, the leather like fabric started peeling.
This summer it started falling off drastically. We can't sit on it in certain spots because of the black and blue chunks sticking to our clothing and it is constantly all over my carpet and very embarrassing .
My husband and I lost our jobs and had to get new ones paying way less money therefore we cannot afford to just go out and buy new furniture because the 2000.00 set we purchased is falling apart.
It is the South [protected] Bella Cognac 507-60 Couch Santa Fe Blue
and the South [protected] Bella Cognac 507-60 Console Recliner Loveseat Santa Fe Blue
We paid 1952.44. I would like a refund or replacement. I do not want that kind of material again unless changes have been made to correct the problem.
I purchased this because it is an American Made product.

Thank you,
Linda Martin
105 Rohrer Road
Bourbon, Mo 65441
[protected]

We purchased our power recliner from Woodstock Furniture Outlet a couple of years ago.Paid a pretty penny for it, too.
We were told that this recliner would last us for years! We were reassured that, although not leather, the bonded material was actually more durable. Mind you, this chair is not used very often, but about a year ago I started to notice spots peeling and flaking. It has only gotten worse.
It looks terrible and is embarrassing, but I have no funds to spend on a replacement. Can't even get a furniture cover for this recliner. It's really a shame that the company doesn't offer some sort of credit towards another one or something. We initially considered buying a fabric recliner.
Who knew that was the choice we should have made.
Also, Furniture Outlet has not been helpful.Their response was, yeah we've heard this issue several times.
Review about: Southern Motion Furniture Recliner Tango 2141 Power.

We bought a Southern Motion power reclining double loveseat a year and a half ago. The seat cushion on one side has sunk 3 inches next to the arm of the seat. When you sit in it, you feel like you sitting at an angle. Also, the leg rest, on the other reclining side, has dents in the cushion where our legs rest when reclined. We bought the extended warranty so we called the warranty service. A guy came out and said the foam cushions are not part of the warranty and there was nothing he could do. You really don't expect a $1500 loveseat, that only gets used 6 months out of the year, to show this kind of breakdown! I will never buy another Southern Living piece of furniture! Outraged!

Bought new leather furniture 3 years ago, the leather is literally peeling off of both pieces. contacted the furniture store and Southern Motion, furniture store said they had no contact for the company. Funny the company said they are in touch with that store all the time. Needless to say Georgia at Southern Motion promised me a resolution but over 2 months later nothing. Stay away from Southern Motion cheap substandard furniture. I have another leather Piece by a different company that I have had since 2000 no peeling there.

We purchased a Southern Motion reclining sofa and love seat set three years ago. We were lured into purchasing the Southern Motion set because we strongly believe in buying American made products and supporting local retailers instead of the big box stores. After two years the material on the bonded leather sofa (which was sold to us as marketed by Southern Motion as "bullet proof and indestructible" material) began falling apart. This set gets just moderate to low usage in our home and after two years developed a small crack that now at year three is peeling an a a large section on the seat is completely pealed off to the backing. I talked with the retailer and was told there was just a one year warranty. I would never recommend this brand to anyone. If this company expects consumers to purchase a new sofa at nearly $2000 every couple of years forget it. I will do all I can to ensure no one I know falls for their terrible product. I have been searching for months on contact information and cannot locate a phone number or email on their website. They are obviously do no have the confidence in their product to stand behind it, and are hiding from duped consumers by failing to publish their phone number. DO NOT PURCHASE THIS BRAND!