Southern Circulation Inc. / Magazine
This is not a complaint rather a response. Although I can not read the complaints posted here because my computer is old I know exactly what is being said. I was the office manager for Southern Circulation Inc. from the beginning of january to the end of this april. I have talked with a few of you for sure because I recognize your names. While working for SCI I witnessed some very shady business practices. I was the one who processed all the orders and basically thats as far as it went they are still to this day sitting in a computer data base never being sent out. There are people like Ms. Harrison who haven't recieved magazines since November when it is boldly stated on the reciept that all magazines will be RECIEVED within 120 business days. I can understand the frustration of people who have never and will never probably recieve their magazines. If they do it will not be for about 3 more months because thats the period the clearing house gives for processing. Anyone who is told that they can donate magazines to a Childrens Hospital or to the troops is being lied to. Although there are ways to get them sent there, there is a folder full of orders sitting in the office from as far back as this past summer still "waiting" to be processed. As to people waiting to be refunded as of the end of may the recipts were changed but before that it stated that you have 3 business days to cancel your order and you will be refunded WITHIN 25 business days. They send out very few refunds recieved on time or not. There is a way to deterimine whether or not someone is "worthy" of a refund. If a letter is sent priorty mail or has a had written letter or it looks like some effort was put into sending out the refund request you MAY recieve a refund but most likely not within that time frame. If you are deemed not "worthy" for a refund, letter on time or not, you recieve a letter from the company simply stating that your cancelation was not in time and hope you enjoy your magazines. Although this is not common practice I know of one sales agent who was given a fraudlent identity of a past employee because he has felony warrents out of the state of California.
If you feel like you were a victim of the shady business practices of Southern Circulation Inc. I will give you the following information in order to contact them. The current owner of the company is listed as Tracy Turner, but Turner is her maiden name her legal last name is Fussel. Her husband Dave Fussell is also involved as one of the higher ups in the company. I know that the office number [protected] is not being answered or the messages being returned. The reason is because no one is in the office anymore, they have shut it down. Here is a guarenteed number to get a hold of Mrs. Tracy Fussell herself, ask her why she feels the need to place herself in finacial gain at the cost of others. Her number is [protected].